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Jiffy Lube - Rapids, Iowa / Substandard and harmful work!

1 United States Review updated:

Jiffy Lube - Rapids, Iowa

On 8-30-07 my wife went to Jiffy lube on Blairs Ferry road in Cedar Rapids Iowa for a simple oil change. She ended up with 82.98 in charges. The extra/unnecessary work they performed was substandard and harmful to the vehicle.

One of the various add-ons was a 3 step fuel system cleaner. When my wife got home and I saw the bill I was floored by all their ADD-ONS and reviewed their work. They had neglected to retighten the hose clamp that connected the intake tube to the throttle body they cleaned as one of the steps. The result could have been castrofic to the engine by having unfiltered air entering the engine thru the connection Jiffy lube left loose. Also they neglected to reinstall the bolt/pushpin that held the same intake tube to the engine. When I went to Jiffy lube the next morning to complain about preying on acknowledgeable women with their add-ons and the substandard work they performed, Roy Engles (the Manager) located the bolt/pushpin setting on top of the engine.

In addition they state that this fuel system cleaning increases the gas mileage of the vehicle 30% (IN WRITING under messages at the bottom of the invoice). Please note this DOES NOT say UP TO 30%, it says it WILL gain a 30% increase. Our 2003 Saturn Vue with 37k miles achieved the factory 27 mpg, 30% would be 35 mpg which is 100% impossible. I am sure if Jiffy lube puts a clam like that in writing they would surely say an impossible clam like that to an acknowledgeable person to get them accept add-ons. I denied Rory Engles (Jiffy lube Manager) settlement offer of a 10% off next oil change coupon (~$3) for their false written claim, substandard and harmful extra/unnecessary work they performed.

PDF copy of invoice with false claim is available upon request.

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  • Sa
      19th of Nov, 2007
    0 Votes

    First of all, I don't understand why ANYONE would go to a Jiffy Lube.

    Would you rather get a "cheap" oil change done, with a horrible experience, and even worse customer service, or pay a couple dollars more, and go to a privately owned auto repair shop and get great customer service and great quality of work?

    I'm an auto repair shop owner, and I hear complaints about Jiffy Lube, almost daily. They intimidate people into believing that they need hundreds of dollars of work done, and get upset when the customers decline. Jiffy Lube hires any Joe Blow that walks in off of the street, even if they lack experience. Do you want some high school senior working on your car?

    Stop being such money pincher's, pay a couple extra dollars, and receive quality service by finding an auto repair shop in your area that you can trust.

  • Ra
      25th of Nov, 2007
    0 Votes

    Sarah i agree with what you say but you cant even find shops that are honest anymore. Its hard now-a-days. I'm going to school for automechanics in Cedar Rapids, IA. And i tell you that any shop that i work for that is dishonest to their customers. They will have one less employee to work for their shop. I'm also curious as to what the fuel injector cleaning is. I bet they just put some fuel injector cleaner in the fuel tank and called it a day which you can do yourself at Autozone for 8 bucks or so.

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