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Jetstar Airwaysdamaged suitcase

I travelled with Jetstar Airways on 17th September, XBQ8GL from Coolangatta to Sydney. When i collected my brand new suitcase from baggage terminal i noticed 2 tears underneath the suitcase. I have sent in photos of damaged suitcase, completed a claim form and also obtained a statement from the store that the case was purchased from, stating suitcase was unrepairable. I also obtained a quote to replace the same suitcase. All this information was sent to Jetstar Having made many attempts to re submit all information over and over and phone calls, I have been unsuccessful to even hear from them. My claim number is [protected]. I have provided all the information Jetstar Airways have requested including my bank account details but as yet refund of $109.00 for replacement of suitcase has not been forthcoming.

Jetstar Airways
Jetstar Airways
Jetstar Airways

Ro
Oct 16, 2018

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