I bought a sofa "full sleeper" on 08/28/08 for $299.99 + Tax. The salesperson, who happens to be the manager told me that it would be delivered on 09/03/2008 between 1-6 pm. At 5:oo pm on 09/03 I called him because the delivery people haven't arrived and he said they should be at my door any minute, they never did, instead a not very nice woman called me on the phone and told me that the truck broke down (she did not even apologize) she just said that it would have to be re-scheduled for 09/12/08. I said OK cause I did not have any choice.
Supposedly they came in the morning and they say that I did not pick up the phone and they could not deliver, there is no sign that they came at all, they did not even left a message. So I called the manager that same day and he was not in the office and he would not pick up my calls so I talked to his coworker instead and he said that he is not a manager and there is nothing he can do.
I stopped by their store at 5:30 pm that afternoon and the employee told me that I wasted my time coming by because the manager was not there. So I called them again on 09/16 and they both said I should call next day 09/17 around 2:00 pm so I did. And I asked Ramon when would he have my sofa deliver, he replied that I needed to pay another $99.00 for delivery fees. I said "no way" it's not my fault that you guys cannot communicate with your drivers. He told me that the drivers are sub-contractors and he has nothing to do with them. So I asked him to give me a refund, cause I did not want to pay the extra $99 and go trough all the ordeal again.
He said that he would charge me 30% of the total (including the $99 delivery) which came to $120.00 that I would have to give them in order to receive a refund. So far they got my $419.47 since 08/28/08 and I have no sofa and I am very upset and disappointed.