This company is crooked, don't wait long for your refund. Take time to request it immediately. Their lifetime warranty is also a scam, they will never honor any customer's warranty. Read it carefully, it has loop holes. One section states it will cover tears, rips, scratches if it was "accidental" the other portion states if it was "intentionally done by the consumer" they will not cover anything. Who "intentionally" scratches their leather couch after spending $2,000-$3,000 on a leather sectional couch? Their warranty is purely subjective and based on their fake technician's opinion. Who will by the way tell you that for a small fee of $200-$300.00 he will do it for you on the side.
Don't waste time contacting the Better Business Bureau in your state. I sent a grievance letter, to the New York State Attorney General's office, Consumer Frauds department. They contacted the Vice-President @ Jennifer Convertibles headquarters and he agreed to reimburse me back for my so called "LifeTime Warranty". He did not honor his agreement (I waited one full month for a reimbursement check). Until I sent a second stronger letter to the Attorney General's office. I finally received a check last week from them for $300.00 to pay me off for my warranty. What legitimate business pays back consumers for warranties? Most honest businesses honor their warranties. CHECK THE NEW YORK STATE BETTER BUSINESS BUREAU'S WEB-SITE, JENNIFER CONVERTIBLES WAS FINED OVER $200,000 A FEW YEARS AGO BY THE ATTORNEY GENERAL'S OFFICE. I wish I checked the multiple complaint web-sites before purchasing my leather sectional from them. Their showrooms are fronts for crooked unprofessional scoundrels. COMPLAIN TO YOUR STATE'S ATTORNEY GENERAL CONSUMER FRAUD DEPARTMENT. HOPEFULLY WITH ENOUGH COMPLAINTS FROM CONSUMERS, THIS OUTFIT WILL EVENTUALLY BE SHUT DOWN! SOMEONE NEEDS TO ALERT THE PRESS ABOUT THIS DISGUSTING COMPANY, PEOPLE ARE UNAWARE OF HOW THESE PEOPLE SCAM CONSUMERS.