JDG Financial Services / JD Groupdelivery of an online order - no answers on e-mails to customer care - confirmation but no feedback

Please refer to the mail below.
You have a customer care team that acknowledges my mail but do not answer??
How does this work?
You have a tracking system to track online orders, it however does not reflect what is happening, my order was being prepare, the next minute I get a call to say my goods are at my gate, no call to confirm if I will be there? Just open we want to deliver? My mail indicates the delivery date, I also sent a number of follow up mails to ensure that my goods is not transported Unnecessarily and it being damaged.
I hope that this method of communication will be successful.

Order [protected].

Good Morning,
Please get back to me on the matter below.

From: Pretorius, A. (Alicia)
Sent: 21 November 2018 04:41 PM
To: 'N M Khazi' ; '[protected]'
Subject: RE: Electronic Invoice

Good Afternoon,

Thank you for my invoice.

I am sitting with a problem with regards to your communication processes.

Please read through the mails below and confirm that delivery will take place as requested on the 27th. It will also be beneficial for you to contact me and make arrangement to deliver. The assumption that I am home 24/7 cannot be made.

Please advise.

Alicia Pretorius

Process Engineer | NIC Process Integration | Nedbank

From: Pretorius, A. (Alicia)
Sent: 21 November 2018 04:34 PM
To: '[protected]'
Subject: RE: ORDER [protected] Welcome Alicia Pretorius
Importance: High

Good Afternoon,

Please refer to my e-mail below advising that delivery of the goods must only take place on the 27th. Also look at the progress or tracking below indicating picked and reserved.

Today I get a call from the courier indicating that he is at the address to deliver my goods. No communication with me.

Please take note and confirm that delivery takes place on the 27th as requested.

This is quite concerning as my goods are now going from pillar to post.

I hope to receive feedback on this matter.

Alicia Pretorius

From: Pretorius, A. (Alicia)
Sent: 20 November 2018 04:09 AM
To: '[protected]'
Subject: ORDER [protected] Welcome Alicia Pretorius
Importance: High

Good Morning,

I have place and order online, order number [protected].

This order must please be delivered only on the 27th of November 2018 to the following address:

11 Villa Chani,
Florianne Street
Pretorius Park

The order is for a:
Defy fridge and
Diamond microwave

Please may I request that you provide confirmation that the delivery will take place on Tuesday the 27th of November 2018.

Your confirmation will be highly appreciated.

Alicia Pretorius

Process Engineer | NIC Process Integration | Nedbank

1st Floor, G - Block, Nedbank 135 Rivonia Campus 135 Rivonia Road Sandown Sandton 2196 South Africa
PO Box 1144, Johannesburg 2000, South Africa
Skype T +[protected]+27 C +[protected] @ [protected]

THINK BEFORE YOU PRINT - At Nedbank we are committed to minimising our environmental impact and encourage the preservation of natural capital

From: Hifi Corp [mailto:[protected]]
Sent: 20 November 2018 04:01 AM
To: Pretorius, A. (Alicia)
Subject: Welcome Alicia Pretorius



Hi there Alicia Pretorius,

Thank you for taking your very first step towards a world of electronic greatness!
We know you are really on the ball with these things, but just so you can stay connected with us, here is a reminder of your login details.
Use the following values when prompted to log in:
E-mail: [protected]
Password: Your password you used when registering.

Click here to return to and prepare to be WOWed!
Chat soon!
Hifi Corp Team

Alicia Pretorius

Process Engineer | NIC Process Integration | Nedbank

From: N M Khazi [mailto:[protected]]
Sent: 21 November 2018 09:57 AM
To: Pretorius, A. (Alicia)
Subject: Electronic Invoice

JDG Financial Services / JD Group

Nov 22, 2018

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