We bought a pair of diamond lever-back earrings ($399.99) from their store in Sugar Land, TX a year ago. From the time that we took them home one of them had/has a spring that is too tight. I have taken them in 3-4 times for repair. The last time, their salesperson told me that if they didn't fix them right then I could bring them back and exchange them.
I tried to wear them yesterday - but the spring is again too tight. The back of the earring opens and immediately closes making it impossible to wear them.
I went to the store and spoke to the Mgr - which was completely futile. They will only continue to repair them. They will not honor the exchange they told be they would do. I called their Customer Relations line - which has customer service reps that work only from a script and was told the same thing ... continue to bring back for repair or don't wear them.
This place only wants your hard earned money. They do not stand behind their product, have no idea what good customer service is, and completely lie about their guarantee for having their customers completely satisfied - that's their guarantee.
Their Customer Relations department told me that when it comes to exchange "that unless it is within the 90-days - even if they tell you differently - not even an "executive" in their company will give an exchange."
Absolutely ridiculous. I will never step foot in another Jared's store or any of the other stores owned by their parent company. I have only started my mission of getting the word out that Jared's is a rip off.
Save your money and your time. Go elsewhere ... go somewhere that will honor their word, and back their product. They will tell you anything just for a sale.