iTalkBB / Refusal to cancel
After the sales woman from italkbb.com called a half of dozen times and told me there was no cost to try the service for 30 days, I finally said yes. However, I decided to cancel the order after I read through the confirmation email. It state that it would take 15 days to switch the phone so I changed my mind. I called back right away and they told me to call back second day. I did. However, the Cancellation Department tried to talk me out it. Since I didn't have the time to insist, I hung up the phone. The second time I called, the woman from Cancellation Department talked straight for 40 minutes, still refused to do what I asked for-cancellation even I asked for no few than 10 times. I told her-this is my last word-CANCEL it! I had to hung up for a long distance call. I never received the cancellation email so I called the third time. They claimed the Department was busy (I wonder why!). The fourth time I called, I told the woman-I don't want to hear anything so just cancel it. Finally she did and sent me the return address for equipment. Days later, I received the equipment box (I wouldn't if they canceled when I asked them to). When I called for the return label. They insisted that customers are responsible for the shipping cost even they never open the box. I started to understand why they refused to cancel my order-they knew people might change their minds if they had to pay shipping to send the box back. It was such a misleading group of people with bad business practice. They threatened me to charge me each month for the box or use other channel. I called my credit card company to close the account. Surprisingly, they were willing to reimburse my cost for shipping since I am a cardholder since 1996. I would never try this company again. In fact, you should stay away from it because is not worthy the headaches!
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