iTalkBB Global Communications’s earns a 2.8-star rating from 0 reviews and 39 complaints, showing that the majority of customers are somewhat satisfied with service.
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VOIP phone services
Italkbb's is an extremely bad company. If you are using its product and do not have any problem, you are lucky. I called the company many times (maybe 10 times) to report my problem. Every time I called, their answers are always the same like machine “we are working on that. We will fix it as soon as possible". I have never used the phone for any single minute. I asked for money back within its 30 day free trial, but I have not received the refund, and I do not think ITalkBB will send my money back. Worst company in the world!
The complaint has been investigated and resolved to the customer’s satisfaction.
WORST Customer Service in the world !
if you want to use iTalkBB, read this review before you connect them. I believe all the 5 stars rating review are hired and paid by the iTalkBB to try to fool the new customers.
I have been using iTalkBB for many years. The major advantage with this company is that you can call China anytime and "no time limit" ( normally they auto cut you off after about 2 hours ). That's it ! Other than this advantage, you will suffer with all their customer services.
There is one time, my sit top box broke. I have to call their Customer Services for three days and six times. Finally I ran out of patience and started to yell at them before they finally ship over a new sit top box.
They increased monthly fee from $23 to $28 without notify me.
the thing that pissed me off the most is when I sold my house and called in to disconnect. They simply asked me to leave a phone number and call me back in 24 hours. Everybody know when you sold your house, you need to disconnect lots of services like gas, water, electricity, TV, internet cable, phone, etc. I only spend about 10 minutes calls to disconnect each of all these services EXCEPT iTalkBB. They make it extremely difficult to disconnect it until you call them many, many times.
Originally, I thought to re-connect the iTalkBB after I move to my new house. But, this tough disconnecting their services and bad customer services experience make me NEVER return this company !
The complaint has been investigated and resolved to the customer’s satisfaction.
We sign up for italk BB TV service with 30 days trial period. We found out Italkbb charge our credit card immediately without wait to the end of trial . When we tried to cancel the service I been forward to their cancel department but always busy for 4 continue days. Finally Itakbb accepted my cancellation but guess what ? I am not receive credit back after a month. I tried to call customer service again but still no promise.
fk italkbb i use this fk mobile service ，whole week does not work already the fk staffs in hurstville let me call cus survice center how can i call the fk phone always call failed！fk cheater company ，fk 26 per month plan always get 30
away and fk 300+inter national 300 fk only 300！！！wdf with this fk italk bb company ，where i can report this？ i lost all my business without mobile!！
Refuse refund my deposit
I agree that "This company is really a SCAM". I use their phone service. But they did this to me:
Refuse me to log in my account on their website
Refuse to return my deposit, when I asked to cancel my account.
Who knows where they headquartered in the U. S.? I'll report this to their local BBB and related government agencies.
The complaint has been investigated and resolved to the customer’s satisfaction.
Bad experience with ITalkBB
After a ItalkBB sale rep called my number and introduced their phone and TV feature and price. I agreed to give it a try. Sale rep promised that there will be absolutely no any charge for trying a month. The phone line is really bad with voice delayed. TV never got worked after trying their technical department. I called them to cancel the service and returned unit. They still charge me for shipping fee of $20 and one month of phone charge $8.99. when I called customer service and asked why they charged me about $30 when they promised me to have one month FREE for trying. The response I got is that they would not return the money because I have used their phone line. When I asked to talk to management they refuse to transfer phone or do anything about it. This is a total scam! Thank god, I declined their service or it would be a nightmare! Don’t do any business with this company!
The complaint has been investigated and resolved to the customer’s satisfaction.
playing game in cancellation
When you sign up for iTalkBB service, they ask you to provide Level 1 security questions, but you will have to answer Level 10 security questions if you cancel your iTalkBB service. Reasons: playing games in not allowing you to cancel. The game will not allow you to speak to the right staff, no response to your emails. No promise in transferring your existing telephone number to using iTalkBB, no promise of cancellation of your existing telephone service despite your existing telephone should be cancelled after the port-out. Be prepared to pay some extra fees that your country or province don't charge you. Don't be silly or naive for the first month free trial - that is merely lure you to sign up. No free TV programs as you will have to pay for the download, i.e. base on your internet service provider allows you how many mgb download consumption, so prepare yourself that you will need to upgrade your internet service. You may not be able to receive calls dispite iTalkBB having confirmed the successful of port-out your existing telephone service/number.
iTalkBB service is completely unacceptable in North America. Customers' right is ripped off by their game playing cancellation policy. When you open your account, you will have to answer Level 1 security questions; however, cancellation of account - Level 10. Good luck if you can have the cancellation department to speak to you to accept your cancellation. Even if you deliver the adaptor yourself to their stores or offices, they will not process the cancellation. You have to prepare yourself for a time consuming game of cancellation. Don't expect to contact anyone of iTalkBB by emails, they will not respond to you - no matter how nice, gentle, angry you are in your emails. Good luck!
The complaint has been investigated and resolved to the customer’s satisfaction.
Stay away from iTalkBB
We have problem with receiving phone calls for 2 weeks. I called company several times to try solving the problem. No matter what you ask the answer is always “our technician is working on that. We will fix it as soon as possible.” But we live with that for 2 weeks now with no hope. Please stay away from iTalkBB! Do not make trouble for yourself!
The complaint has been investigated and resolved to the customer’s satisfaction.
send email to support@italkbb.com or fax to [protected], they should take care right away.
Horrible Service
WARNING: THEIR COMPANY HAS HORRIBLE SERVICE!
My mother saw iTalkBB's ad and decided to get it because of the low rates, to save money. We only wanted the one month free TRIAL. Just the TRIAL, and we made it very clear.
However one week later, our internet went down. AT&T said that we canceled our WiFi and phone services, though we didn't. iTalkBB, without even consulting or telling us, went to AT&T and canceled our subscription just because of our one month phone trial!
They also canceled AT&T's Internet service with AT&T's phone service. Their product works only w/ Internet, so their own product couldn't work. We had no phone service either now. (Because they're idiots. Seriously.)
We had no internet, and no phone service, for WEEKS. Our entire family went to Starbucks for WiFi everyday and used PAYPHONES to call iTalkBB. Though we were at first polite (though slightly annoyed, but definitely civil), they refused to refund our deposit and got mad at us. We complained about their service, asked for a refund and a talk with the manager, but their rep shouted at us and then hung up.
Finally after almost a month of negotiation, while we had no WiFi or phone service, they finally decided to "let" us cancel. No refund for our deposit, no help with the starting fee from restarting AT&T. But a LOT of rudeness.
We had to restart AT&T, which included a $100 fee and also a new plan, which was $18 higher than our old one per MONTH. They couldn't give our old plan back. But after a conversation with AT&T's friendly rep, she was nice and canceled the $100 fee.
Then we still got monthly charges from iTalkBB, which we asked the bank to dispute.
Complaints in order
1. They cancel your old phone service without notifying you, and WITH your WiFi.
2. Their representatives are rude, abusive, and will hang up on you. One lady thinks that complaints about service are personal insults. They even shout and yell at you through the phone.
3. When calling, representatives are almost never available.
4. They don't like admitting their mistakes. We never even once heard the word "sorry."
5. After ruining your WiFi and phone service for a month, they do not refund money for restarting. Not a single penny returned.
6. They KEPT charging us per month after our cancellation. We disputed the charges and finally they stopped bugging us.
Don't trust them. Once you actually subscribe, they stop being polite and considerate. We wanted to cancel, and their rep kept insisting that we stay for 10 minutes, and then she got angry at us. In summary, a horrible experience.
The complaint has been investigated and resolved to the customer’s satisfaction.
phone calls that were not made by me showed up on my bill. I called to cancel. They either were always not available. Finally I got hold of one lady at Cancellation Department. She told me to call within last day of the end of billing cycle to cancel it. It has been a nightmare to deal with this company
Service
When I ordered iTalkBB, the woman on the phone assured me that our home phone number wouldn't change, as they always do in their ads and commercials. Well guess what? It changes anyway, and we found out that the reason was because we disconnected our other phone service a tad too early. The woman says that we can't change it back. What really angered us was that when we were ordering, she didn't tell us to keep our provider. We attempted to complain, this time to different woman. She was even worse, she didn't bother to say sorry and argued with us. After we had given her enough reasons, she just hung up. We highly DO NOT recommend this service. They cheated on us and we don't want others to have the same fate.
The complaint has been investigated and resolved to the customer’s satisfaction.
extreme bad service
Italkbb's customer service is extremely poor and make it very difficult for the existing customers to switch to a new phone provider. We are an italkbb customer and have called italkbb customer service over 15 times in 4 weeks to switch our phone number to Vonage(our new phone company). At this point, we are not successful. The response that we got is always be patient and wait for our call. But they never call. When we call them, they either provide the wrong instructions or repeat the "be patient" message. How can a phone number transfer takes four weeks and still did not get resolved?
My number transfer failed due to mismatched address. I called almost everyday. For over 3 weeks, Italkbb only gave me an address in TX and it didn't work. We finally requested to speak to the manger with strong words. Two days later, I called and got a telephone number for the number transferring level 3 company . My new phone company Vonage, and I had a conference call with the number transferring company . Vonage confirmed my zip code to be VA 22102, that probably is Italbb corporation's address. After making couple formal complaints through some organization. I believe Italkbb got the message. They now send one person dealing with my case one day before my number transfer is complete. Talking to the manger with strong word actually solve my problems.
I strongly agree with the complaint. italkBB service is extremely bad.
I want to terminate my contract at once and switch to some other provider.
The sales representatives are horrible, the one I got hung up and the other one kept transferring me around, refusing to let me "just cancel." After negotiating with them after 1 month, they finally let me cancel but are still charging me miscellaneous fees. The manager couldn't even speak English, and my Chinese is not very fluent. Let's just say negotiation was very, very hard.
You will waste time, patience and money dealing with this company. They hold your home phone number hostage, refusing to give it back when you want to cancel until you agree to THEIR terms and conditions. :(
Italkbb rejects to release the phone number to our new phone company, Verizon. Basically, Italkbb is a co. Only hire some workers can only speak polite words, but can't do anything to solve problems, like switching the number. It has been more than 2 weeks, the problem is not resolved. All the customers service don't even know the situation, even though they said they put all the records down. It won't work, because no people really works, only can speak to answer the phone. They are polite, but no use. They have no technicians. Be aware of this kind of co. The name starts with " Ch".
Refusal to cancel
After the sales woman from italkbb.com called a half of dozen times and told me there was no cost to try the service for 30 days, I finally said yes. However, I decided to cancel the order after I read through the confirmation email. It state that it would take 15 days to switch the phone so I changed my mind. I called back right away and they told me to call back second day. I did. However, the Cancellation Department tried to talk me out it. Since I didn't have the time to insist, I hung up the phone. The second time I called, the woman from Cancellation Department talked straight for 40 minutes, still refused to do what I asked for-cancellation even I asked for no few than 10 times. I told her-this is my last word-CANCEL it! I had to hung up for a long distance call. I never received the cancellation email so I called the third time. They claimed the Department was busy (I wonder why!). The fourth time I called, I told the woman-I don't want to hear anything so just cancel it. Finally she did and sent me the return address for equipment. Days later, I received the equipment box (I wouldn't if they canceled when I asked them to). When I called for the return label. They insisted that customers are responsible for the shipping cost even they never open the box. I started to understand why they refused to cancel my order-they knew people might change their minds if they had to pay shipping to send the box back. It was such a misleading group of people with bad business practice. They threatened me to charge me each month for the box or use other channel. I called my credit card company to close the account. Surprisingly, they were willing to reimburse my cost for shipping since I am a cardholder since 1996. I would never try this company again. In fact, you should stay away from it because is not worthy the headaches!
The complaint has been investigated and resolved to the customer’s satisfaction.
As with other people here, I am attempting to cancel my service with iTalkBB and the woman at support told me it would cost $99.00 to cancel my phone service with them because i was still under contract for one more year. Then she asked me if I still wished to cancel my service and I said, Yes! Then she told me that iTalkBB would have to make me pay for the discounts that they originally offered me and that would be another $90.00. Then she asked me if I still wished to cancel my service and I again said, Yes! At this point she started to get angry and when I was unable to provide her with the number on the telephone adapter she hung up on me. Day 2 - third call to cancel my iTalkBB server - talked to someone more polite, again $99.00 charge since I was still under contract, $90.00 to reimburse for the original discounts offered to me, now I need to mail the adapter back to them within 15 days or they will charge me $60.00 for the unit. The woman suggested she canceled my account, gave me a cancellation number and said she would send me an email where to return the adapter, but I still have not received her email and only have 15 days to return the adapter or get charged. I have heard on other sites that iTalkBB will refuse to accept your phone adapter when returned just so they can keep billing you for your monthly service and make you pay the cost of the adapter. This company sucks so bad!
I use their FTTN high speed internet which suppose will be very stable since it won't share with any other user. For the first try month, it runs ok; and any comment I made, they response quick.
After the 30 days trial and I automatically locked in for 18 months contract, my internet speed start fluctuating, Some time it is so slow that I cannot even open my browser. But after 30 days, my complaint email never get response. The modem I rent from them frequently lost the WiFi. Now I have to buy a WiFi router to attach to their modem in order to get a stable WiFi.
For sure, after the contract, I will switch to other providers.
I had called up their 1800 number to try and cancel my service. The woman talking on the other end was polite up to the point when I said I was calling to cancel my service. She turned really rude, start yelling, saying how the connection wasn't well and she couldn't hear me. Basically all kinds of excuses to give me a hard time. After a while, she reluctantly said she will help me cancel after I gave her all my information and said she will transfer the number to another department. The guy in the other department, once he found out I was calling to cancel, promptly hung up on me.
Paying for high speed internet, but I got most of the time only 7 Mbps and also NO connection at all frequently. Don't even talk about video streaming, even loading a web page is difficult and may take me to reload two to three time to get it done. These were done NOT in peak hours. There customer service and technical department cannot do anything at all.
I have been using their service for six years and put up with the problems due to the low price back then. I have never had the pleasure to deal with their customer service department like OP did, my main complaints are technical: 1) Their systems cannot even generate tones correctly, so when you need to navigate through menus when calling various 800 numbers or connecting to a conference bridge on days when I work from home, it often fails; 2) When I initially signed up it took multiple calls over several days to get the device working behind a router, I actually deal with networking for a living so that tells you something; 3) Even though you can call an access number when calling international numbers from mobile phones, I have encountered numerous occasions in which the system was down in the middle of the day for software upgrades. Now I'm switching to a competitor and iTalkBB is blocking the number transfer. Talk about shady business practices!
You will get one new number when you get the device and you old home number. Once you decide you want to switch. They will change the device number to your home number. It is easy. It takes less time than what they told you. We have changed to ItalkBB for ever since they have the service, and we love it still. I agree that the service people are not as good as other phone company. But for the price I paid for international and domestic calls, it is great deal. No one can beat the price. Be patient with the custom service people. You only deal with them once, and will benefit long time.
illegal practice
After search finally found the Company's real name and address,
(they don't list address nor office-phone number on their website given to customers):
Italk Global Communications Inc. (or "italkbb"-- uses this name to customers)
1101 South Capital Of Texas Highway Ste. G110
Austin, Texas 78746
Fax: [protected] or [protected] and
iTalk Global Communications
8500 Leesburg Pike
Vienna, Virginia
The company lies to consumers to get into contract.
What they don't tell you:
-- They charge EVERY customer's Credit Card AUTOMATICALLY and DIRECTLY every month WITHOUT any notice! AND Pre-charge customer's Credit Card WITHOUT any notice.
---There is NO way to send FAX abroad/NO technical ability or to receive fax at all (not to any country). But they are selling "plans for business" and charge $39.99 plus fees and taxes monthly.
What their customer service do is to intentionally confuse customers and say "what model of fax machine do you use?" Even I bought a new fax machine, it does work, then they admitted that they DON'T have the technical ability for sending fax abroad.
---Very bad voice qualities, and often caller hear "no service"! When I called the customer service, their answer was "we are updating our system", but each time was the same, this kind of answer is obviously a coached excuse for bad services.
-- Italkbb uses law pricing tactics to compete with VoiP phone companies. Italkbb advertises $4.99/month, but PLUS charge more than 50% of fees $2.95, as "Federal Tax" (Federal tax is based on percentage, would not allow to charge more than 50%).
At Italkbb (or italk Global Communications Inc.) customer services almost ALL employees are Chinese, speak Chinese language, most are part timers fresh from China (italkbb's back office), they In-Turn work here in the US for a few months (hope they get paid in US wages for fair competition) or because of constant low wages this company gets advantages in the US tele communications market).
Don't join this company,
Buyer Be Aware!
They have kept calling me too. There are calling from China.
More iTalkBB SCAM details:
1) If you call ItalkBB customer service, they all coached to lie and say that they are based in Vienna, Virginia. But in fact, they are not in the US, customer service people are all in China. The company ItalkBB cannot afford to pay them in the US or should hire employees in the US.
2) Do you know how iTalkBB does billing? -- They takes money DIRECT from customer's CREDIT CARD every month!
Don't buy iTalkBB, get out!
This fucxxxxxxxxing iTalkBB is the biggest scam we have ever met! I never contacted them, I do not know where they found phone number, they kept calling my home phone (which is on the National Do-Not-Call Registry) after 9 or 10 PM! Even we told them we do not have any interest on their plan, they just never stop calling us, at night time! It is a huge harassment! How can we stop their behavior?
Where are these tax $ goes? I asked their customer service person this question: "Are you licensed to provide phone service in California? if so, what's the license or permit number is?". They told me that "this is their company's business secret!"
Customer service
we sign up for italk BB and we have 30 days trial. When we receive the modem, I made contact with them, found out that my other phones in the house can't even use it because it is for phones set uses. On the package they even got the name wrong. Didn't use their line. Contacting them is so hard. They have customer representive who speak Cantonese, Mandarin and english. One night my mother had contact them, she end up having a customer representive who can only speak Mandarin. My mother have basic understanding and speaking in Mandarin. She requested that she wants to speak with someone who speek in Cantonese. Guess what, the Customer representive refuese the request and won't even transfer the call to another department. Took awhile to get another contact number. When I was able to speak with someone in Cantonese, I found out that they have my Mother name and my email adress wrong. I was wondering why I hadn't receive any formal email from them. We decided to cancle, everytime I call, they said the cancellation department is busy and will get back to us ASAP (didn't believe they will but they actually did). Whenever I spoke to one of customer representive, I find it that they had hard time following what I'm trying to tell them and when I wait for their reply they give me all these nonsense knowledge that I already know and had been explaining to them about the problems. Very badly train customer service in my opion because I work as a customer service. They don't even voluntery give us customer enough knowlegde about how their phone service work when we first made contact, the guy just wants to hurry get our info and be done with it. When the Cancellation department call, told them I just want to cancle because we weren't able to use their modem. The customer keep on insisting that it is cheap compare to other phone company (when stuff is cheap, it is to good to be true) and recommend to get phone set (what I'm going to do with the other phones if I got the phone set). I said I just wants to cancle and he kept on insisting, finally told the guy that their customer representive sucks and their product is not to our liking. Find out that I have to paid $9.99 for the 1min use when their tech was telling us how to set up the modem. I thought that we got a free 30 day trial. Decided to go through with the Cancellation process before they mess up our phone line and billing. If anyone decided to sign up with them I recommend that get all the facts from them first, double check with them and make sure that they understand every word that is being said to them. In my opinion, don't bother signing up with their company so much hassel to go through because their customer representive communcation sucks, might even mess up your contract and billing too.
we sign up for italk BB and we have 30 days trial. When we receive the modem, I made contact with them, found out that my other phones in the house can't even use it because it is for phones set uses. On the package they even got the name wrong. Didn't use their line.
Contacting them is so hard. They have customer representive who speak Cantonese, Mandarin and english. One night my mother had contact them, she end up having a customer representive who can only speak Mandarin. My mother have basic understanding and speaking in Mandarin. She requested that she wants to speak with someone who speek in Cantonese. Guess what, the Customer representive refuese the request and won't even transfer the call to another department. Took awhile to get another contact number.
When I was able to speak with someone in Cantonese, I found out that they have my Mother name and my email adress wrong. I was wondering why I hadn't receive any formal email from them. We decided to cancle, everytime I call, they said the cancellation department is busy and will get back to us ASAP (didn't believe they will but they actually did). Whenever I spoke to one of customer representive, I find it that they had hard time following what I'm trying to tell them and when I wait for their reply they give me all these nonsense knowledge that I already know and had been explaining to them about that problems.
Very badly train customer service in my opion because I work as a customer service. They don't even voluntery give us customer enough knowlegde about how their phone service work when we first made contact, the guy just wants to hurry get our info and be done with it.
When the Cancellation department call, told them I just want to cancle because we weren't able to use their modem. The customer keep on insisting that it is cheap compare to other phone company (when stuff is cheap, it is to good to be true) and recommend to get phone set (what I'm going to do with the other phones if I got the phone set). I said I just wants to cancle and he kept on insisting, finally told the guy that their customer representive sucks and their product is not to our liking. Find out that I have to paid $9.99 for the 1min use when their tech was telling us how to set up the modem. I thought that we got a free 30 day trial. Decided to go through with the Cancellation process before they mess up our phone line and billing.
If anyone decided to sign up with them I recommend that get all the facts from them first, double check with them and make sure that they understand every word that is being said to them. In my opinion, don't bother signing up with their company so much hassel to go through because their customer representive communcation sucks, might even mess up your contract and billing too.
The complaint has been investigated and resolved to the customer’s satisfaction.
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Contract cancellation
ItalkBB emailed me to inform me my contract is deal for renew:
*** Beginning of the email ************************************************
Date: Fri, 31 Dec 2010 03:05:28 +0000
Subject: Re:Renewal of iTalkBB Canada Plan
Re : Renewal of iTalkBB Canada Plan
Dear Nelson Chan:
Thank you for using iTalkBB phone services. We hope you have enjoyed the spectacular services and benefits that iTalkBB brings you.
As you may be aware, your subscription for iTalkBB Canada Plan (BB no. ************2094) will soon be expired on 1/10/2011. To ensure that you can continue enjoying the same or more benefits than your existing plan in a more convenient way, we are going to renew your subscription to our Canada Unlimited Advanced Plan (no contract). With a monthly service fee of only $14.99, you can make unlimited calls within Canada, plus 500 international long distance minutes calling to US, China, HongKong Cell&Local number and Taiwan Local Number . Same as before, the monthly service fee, together with the applicable taxes and fees will be charged to your existing credit card (card no.************2094). You may change to another credit card to make this payment, simply login to your account on www.iTalkBB.ca to update this information anytime.
Should you wish to choose another service plan option or would like to have other arrangements, please feel free to call our 24/7 Customer Services Toll-free Hotline on [protected] or send us an email to [protected]@italkbb.com.
If we do not hear your instruction before 1/10/2011, your subscription will be automatically renewed to the above plan with monthly service fee of $14.99, applicable taxes and fees charged to your credit card accordingly.
Having paid $60 deposit upon sign up, it will be redeemed for credits to offset charges in your account.
Yours sincerely,
iTalkBB Customer Services Department
Copyright © [protected] All rights reserved. www.italkbb.ca
iTalkBB加拿大計劃續期通知
亲爱的 Nelson Chan 女士/先生:
謝謝閣下一直以來使用iTalkBB, 我們深信您早已享用iTalkBB獨有的電話服務及各種優惠。
由於閣下的電話計劃合約將於1/10/2011到期，為方便您可繼續享用原有計劃或比原有計劃更多優惠，我們將為您安排將計劃續期到加拿大全國通增值包月計劃，續期後之計劃月費為$14.99，您可無限撥打加拿大本地電話及500分鐘國際長途電話（美，中，港手机固话和台湾固话）。跟原有計劃一樣，該月費以及相應之稅項及其他費用將透過閣下之信用卡(信用卡號碼************2094) 繳付。如閣下希望轉換使用其他信用卡，請於www.iTalkBB.ca內登入閣下的賬戶及更改信用卡資料。
閣下如欲選用其他計劃或對上述安排有任何問題，歡迎致電我們的24小時客戶服務熱線[protected]，或透過電郵[protected]@italkbb.com與我們聯絡。
若我們在1/10/2011前仍未收到閣下之指示，閣下之計劃將會在合約到期日自動續期到新計劃，並透過上述之信用卡收取月費$14.99及相應稅項及費用。
如果您在登记时交纳了$60的设备押金。那在您renew计划后，该费用会自动转为credit抵消月费。
iTalkBB客户服務部
Copyright © [protected] All rights reserved. www.italkbb.ca
*** end of email ******************************************************
This email asked me to contact iTalkBB on [protected] before Jan 10, 2011, so that my iTalkBB account will not be renewed.
Today, Jan 1, 2011, I did call italkBB, the customer services staff wants to implement a penalty charge to my account because I am cancelling this account before Jan 10. This is totally unacceptable and misled by this email.
I, then, searched the internet and found out there are more complaints about iTalkBB will not allow customers cancel contract easily, and still billing customer illegally after cancellation, according to some customers. I am uploading this article to prepare a fight with iTalkBB. I have paid iTalkBB for two years and never satisfy their service. I wish I did paid the penalty two years ago when italkbb unwilling to cancel my account because I started with italkBB for one day already. I am not willing to suffer for another contract and would like to advice the world about my situation. I have emailed them today as well, and waiting to see how iTalkBB react to my cancellation at the end of the contract.
More to come...
Canadian Experience
The complaint has been investigated and resolved to the customer’s satisfaction.
I have the same tetrible experience.
SCAM company. STAY AWAY. First I have to mention that this is an internet based service provider. So please do not compare their rate with your regular phone services. Voice over ip phones/plans are really cheap to start with anyways. So it actually really isn't that big of a deal you are getting.But
the most important thing is that this is a SCAM company. My parents
opened an account with them recently, after approached by their sales of
how great their plans are and how cheap these plans are. Immediately
after my parents told me that they did this, I went online and searched
for this company. Unfortunately, the majority reviews I saw are
complaints. So I called iTalkBB the next day and asked to cancel our plan.CS Rep:Told
me straight out that their system was down and asked me call back in
1.5 hrs. I refused and demanded to cancel my plan immediately as I have
read in other reviews that this is a delay strategy they play with
customers. Miraculously, their system "worked" immediately right after I
told him that. Either the CS Rep had some magical power to restore
their system within 10-20 secs or they were just lying to me. He took over 10 mins
to "verify" my account information, only at the end to say that he
needed to transfer me to the Cancellation Dept.. I told him I wanted to
cancel at the start of the conversation. He could have transferred me at
that point instead of wasting ("delay") time by asking a whole bunch of
questions.Transfer:Waited for a few mins and was told by the first CS Rep that the Cancellation Dept. "was
not available" and that someone will call me back. Again, another delay
tactic. I was unhappy and demanded him to get someone who can cancel my
plan immediately. Again, somehow he was able to get the Cancellation
Dept. "available" right after this. So is the dept available or not? Or is this just another one of their tricks to delay the cancellation.Cancellation Rep:He tried to talk me into not cancelling my plan but of course I refused. Again, used about 10 mins
to "verify" my information. The account name is a business name but my
mom used her personal credit card for payment. Here is the weird part. Rep - Can you verify your account name? Me - XXXXXXXXXX Rep - What is the name on the credit card that was provided to open the account? Me - XXXXXX Rep - How come the two names are different? Me - My mom used a personal card so name on her card is not the same as company (account) name? Rep - That's fine. Can you then repeat the full name on her personal card so I can update our record?I
am cancelling my account anyways. Why do you need to update your record
of a payment related information? It seems so fishy because it can get
cause me suspect that they want to put unauthorized charges on the card
after our plan was cancelled.Finally after almost an hour on the phone with iTalkBB,
the Cancellation Rep cancelled our plan. But here is the catch. He
asked that we pay to ship the devices back to their headquarter even
though they didn't ship them to me. I walked into an actual iTalkBB
store next to my house and purchased everything. I had to argue with
the Rep on why I should be able to just return everything (brand new uninstalled)
back to their store. Their explanation to me is that the store is
independent from their headquarter. Well, but somehow your store had no
problem charging us when my parents signed up. Even though after an
hour of my time being wasted, they finally cancelled my plan and allowed
me to return everything back to the store.And the last SCAM act
is right before they ended the phone call, the Rep informed me that I
need to return everything back to the store within 15 days otherwise I
would be charged over $100 for everything as a "penalty" for not getting
it back to them within the time period. This is such a SCAM act. They
advertised for a free 30 days trial. To me, that means if I were to
cancel my plan on the 29th day, I should be able to do so. But NO! If
you decide to cancel on the 16th day, you are out of luck. Please report
them to your local BBB and inform all your friends and families of
their unthical business practices.
Got to be careful with them even after your cancellation. I cancel successfully back in 07/2010 finally! However, got problem with their useless device. the package got returned to me, finally contacted them back in 08/2010 to confirm address. after that sent 2 more times and got returned. finally sent again back around 12/2010, didn't return this time. However, just got call couple days ago, after 10 months since last contact(back in 08/2010), that they didn't received the useless device and want to charge me money for the device. they called not 10 days after contact, but 10 months! How do a guy track some useless item mailed after that long of a time? well even in my time that's still over 6 months, their time 10 months! I think they did it on purpose, probably just saying they didn't receive it so they could charge me money. I told them straight, why would I want to keep something that's useless to me? The thing is not worth crap, and would have cost me garbage removal fee to just throw it away! there's got to be some laws about when you have to contact people about this! 10months!
Do stay away from them, no management, bad service, charge you whatever you use the service or not, very high cancellation fee, it is nightmare after you give them credit card, I have to cancel my credit card after doing business with them. nighmare.
SCAM COMPANY
1.They charge you however they want since they have your credit card.
2. You don't know your plan changed because they never notify anything.
3. They never refund you on their mistakes, if it's your mistakes, they charge you more.
4. You need to pay $400 after canceling the service 1) a late fee $59.99 for not returning in 15 days after cancellation 2) $300 for not receiving the device even you sent the package to them.
5. They make up thousands of lies for not receiving the device in order to charge you $300.
The complaint has been investigated and resolved to the customer’s satisfaction.
SCAM company. STAY AWAY. First I have to mention that this is an internet based service provider. So please do not compare their rate with your regular phone services. Voice over ip phones/plans are really cheap to start with anyways. So it actually really isn't that big of a deal you are getting.But
the most important thing is that this is a SCAM company. My parents
opened an account with them recently, after approached by their sales of
how great their plans are and how cheap these plans are. Immediately
after my parents told me that they did this, I went online and searched
for this company. Unfortunately, the majority reviews I saw are
complaints. So I called iTalkBB the next day and asked to cancel our plan.CS Rep:Told
me straight out that their system was down and asked me call back in
1.5 hrs. I refused and demanded to cancel my plan immediately as I have
read in other reviews that this is a delay strategy they play with
customers. Miraculously, their system "worked" immediately right after I
told him that. Either the CS Rep had some magical power to restore
their system within 10-20 secs or they were just lying to me. He took over 10 mins
to "verify" my account information, only at the end to say that he
needed to transfer me to the Cancellation Dept.. I told him I wanted to
cancel at the start of the conversation. He could have transferred me at
that point instead of wasting ("delay") time by asking a whole bunch of
questions.Transfer:Waited for a few mins and was told by the first CS Rep that the Cancellation Dept. "was
not available" and that someone will call me back. Again, another delay
tactic. I was unhappy and demanded him to get someone who can cancel my
plan immediately. Again, somehow he was able to get the Cancellation
Dept. "available" right after this. So is the dept available or not? Or is this just another one of their tricks to delay the cancellation.Cancellation Rep:He tried to talk me into not cancelling my plan but of course I refused. Again, used about 10 mins
to "verify" my information. The account name is a business name but my
mom used her personal credit card for payment. Here is the weird part. Rep - Can you verify your account name? Me - XXXXXXXXXX Rep - What is the name on the credit card that was provided to open the account? Me - XXXXXX Rep - How come the two names are different? Me - My mom used a personal card so name on her card is not the same as company (account) name? Rep - That's fine. Can you then repeat the full name on her personal card so I can update our record?I
am cancelling my account anyways. Why do you need to update your record
of a payment related information? It seems so fishy because it can get
cause me suspect that they want to put unauthorized charges on the card
after our plan was cancelled.Finally after almost an hour on the phone with iTalkBB,
the Cancellation Rep cancelled our plan. But here is the catch. He
asked that we pay to ship the devices back to their headquarter even
though they didn't ship them to me. I walked into an actual iTalkBB
store next to my house and purchased everything. I had to argue with
the Rep on why I should be able to just return everything (brand new uninstalled)
back to their store. Their explanation to me is that the store is
independent from their headquarter. Well, but somehow your store had no
problem charging us when my parents signed up. Even though after an
hour of my time being wasted, they finally cancelled my plan and allowed
me to return everything back to the store.And the last SCAM act
is right before they ended the phone call, the Rep informed me that I
need to return everything back to the store within 15 days otherwise I
would be charged over $100 for everything as a "penalty" for not getting
it back to them within the time period. This is such a SCAM act. They
advertised for a free 30 days trial. To me, that means if I were to
cancel my plan on the 29th day, I should be able to do so. But NO! If
you decide to cancel on the 16th day, you are out of luck. Please report
them to your local BBB and inform all your friends and families of
their unthical business practices.
I would totaly agree. Stay away from ITALKBB. Their one of these scam companies who offer what seems like a nice service but will in the end cost you far more money then spending the money on a land line. Complete and utter rip off of a company which there should be laws against taking advantage of people they way they do.
After the sales woman from italkbb.com called a half of dozen times and told me there was no cost to try the service for 30 days, I finally said yes. However, I decided to cancel the order after I read through the confirmation email. It state that it would take 15 days to switch the phone so I changed my mind. I called back right away and they told me to call back second day. I did. However, the Cancellation Department tried to talk me out it. Since I didn't have the time to insist, I hung up the phone. The second time I called, the woman from Cancellation Department talked straight for 40 minutes, still refused to do what I asked for-cancellation even I asked for no few than 10 times. I told her-this is my last word-CANCEL it! I had to hung up for a long distance call. I never received the cancellation email so I called the third time. They claimed the Department was busy (I wonder why!). The fourth time I called, I told the woman-I don't want to hear anything so just cancel it. Finally she did and sent me the return address for equipment. Days later, I received the equipment box (I wouldn't if they canceled when I asked them to). When I called for the return label. They insisted that customers are responsible for the shipping cost even they never open the box. I started to understand why they refused to cancel my order-they knew people might change their minds if they had to pay shipping to send the box back. It was such a misleading group of people with bad business practice. They threatened me to charge me each month for the box or use other channel. I called my credit card company to close the account. Surprisingly, they were willing to reimburse my cost for shipping since I am a cardholder since 1996. I would never try this company again. In fact, you should stay away from it!
This fucxxxxxxxxing iTalkBB is the biggest scam we have ever met! I never contacted them, I do not know where they found phone number, they kept calling my home phone (which is on the National Do-Not-Call Registry) after 9 or 10 PM! Even we told them we do not have any interest on their plan, they just never stop calling us, at night time! It is a huge harassment! How can we stop their behavior?
Same experience! Stay away from them.
When I cancel I send them device, it got returned to me. I contacted them to confirm address in 08/2010, send 2 more times got return, finally sent again sometimes in 12/2010, this time not returned, but now they called me after 10 months since 08/2010(last time they contacted). and wanted to charge me for the device. What the hell? If they said so earlier, I might be able to track it down or something, but after 6 months who on earth will keep track of something unless thing you mail?
Same experience, stay away from them
ripp off
I was using italkbb for a year but their quality is really bad. I asked them to fix the quality of the sound, it was become better for a few month but later on it back to bad quality again. I have enough for their bad services...I told them I have to stop using their services and then they said i have to call back...and i told them can you cut off my service in the due day ? they said i have to call back in 23th the bill day...I forget to call back, i know i forget this but i havent use italk bb for more than a month because their quality is so bad and i dont want to use it anymore and i want to get back my money because I am really disappointed with their quality and services...it s like always drop the line and not clear voice, they keep trying to fix but never work...it is very very annoying..I have to struck with them for one more month because they charge my credit card automatically and cannot refund even i stayed clearly i dont want to use them for a month ago...i am very frustrated with their services, so please stay away with that company
The complaint has been investigated and resolved to the customer’s satisfaction.
Italkbb is utter ###.. get as far away as possible. dont' even visit them.. My mom went to check out italkbb beacuse of the low price, after asking a lot of questions and everything my mom got the phone plan for like 5$ for first couple months and 8$ after that. But after the first couple months my moms bill isn't 8$, in fact the bill became 20$+ ! so my mom went to ask WTF IS GOING ON?! this isn't what we agreed upon.. They replied by saying oh you signed a contract with us with the most expensive plan available, but my mom didn't sign ###! my mom made sure asking her very clearly of this plan and that she could leave whenever she wanted. But this contract that they said that she signed isn't even real.. she never even signed it, they said that if we want to cancel it, that we would have to bring the contract that doesnt' exist
Is there anyone who would like to put them in court to sue them?
I live in Vancouver, bc. I think most of the victims are our Chinese.
I am so angry and frustrated with such a crapping company with the worst tele communication companies in the world!
There is no supervisor whom you can talk to;
There is no response back to you for you ask for: never repairs, never stop charging you without services, never...
We can join together to sue them for their bad services!
conelia10@hotmail.com
best and the cheapest - only problem is - I can' t use it outside of Canada
Totally agreed, their quality is crappy. their support is terrible at best, and to cancel is a hustle. and will still cost your dearly! Advice to people who are tempted to sign up with them. DON'T!
service/fraud
italkbb is the terrible and ### service telecommunication in the world. first their staff English is crap they can't even spell and type. i called up to cancel my account, each time i called up they give me a excuse can not do it and finally after called 2 weeks for 18 calls they finally did it but they will not refund my money just simply a excuse that my account name they typed in is not the bank account name. What the hell is this ? and after even you don't want the money, they still keep calling you annoying you non stop.
They are all lies about refund money, its a fraud and you will never can cancel your accounts.
BIG ADVISE DO NOT JOIN ITALKBB. ITS A FRAUD.
The complaint has been investigated and resolved to the customer’s satisfaction.
I totally agree. Italk BB is a FRAUD and a waste of anyone's life to deal with them. The people you call will not have a good voice experience with you. You will call their customer service for various technical, billing and general questions and experience a TERRIBLE time. They actually hung up on my mom out of frustration... and they MAKE you pay for the shipping to give them back their locked ATA device. I am a tech savvy, young, chinese consumer and i can objective say this company SUCKS.
http://italkbbdealer.blogspot.com/2011/03/1-italkbb.html
Do not use them
Do not use them, my advise.
1. quality is bad.
2. I was promised 3 extra month free when I signed up. I returned the necessary form for this offer. However, the offer never happen when my contract expired.
3. I transfer the phone number out and thought that the service would have cut off. This is not the case. No one informed me and they continue to charge me.
4. When I realize the above and quickly called them to confirm my cancellation after the contract, they refuse to let me cancel, telling me that I am one day pass the expiration date and the contract now goes monthly. They said they will charge me $25 for that month regardless, even if I cancel right away.
5. few days later, my credit card was charged $334 for annual renewal. Geee...I have told them I cancelled contract, and did not they told me they will charge me an extra month? no, now they charge me $334 for one year illegally without my permission.
6. I write to them to enquire. They said they will refund me when they receive the modem from me. This is radiculous. The contract said that if they did not receive the modem back, they will charge something like $55 for the modem. Now, they instead want to hold my annual fee $334.
7. overall, this is a company that you do not want to deal with.
The complaint has been investigated and resolved to the customer’s satisfaction.
Just let the customers to know what am I experiencing regarding the security camara this company offered, the company called and insisted want me to try it for one month free, as soon as I got the camara and realized that I don't really need it, without open the box and I started to contact them to return it, the process has begun, wanted me to take the pictures in and outside even-though I told them that I didn't even open the box, doesn't matter I have to do what they said until they satisfied, then let me wait to get approval to give me the definition of where to return, one month after and I still didn't get the response from the company of where to retune? The worst thing they did was started to take the money from my credit card of $ 600 and I have told when they got the camara and they will return the money back to my account. I asked them, its not I didn't want to return it, its because you never told me where to return even-though I have been calling them once a week to follow up and nobody cares!
When I finish the returning of camara( still didn't finish the returning yet) I will discontinue to use their home phone service, I am done with this company.
ITALKBB is a scam, SPYWARE, and tracking "service" by CHINESE GOVERNMENT. I'm reporting this company to FCC!
FIRST, they refuse to cancel my account, kept on charging my bank account. Second, it is being reportedly mentioned, they will track conversation, GPS, and very very sneaky hidden spyware back door sort of data leakage (if you have internet with them) the data leakage movement happens on and before each ON/OFF of PCs.
Cannot agree more. I cannot believe CTC has not banned this company from operating in the US!
It is too later to read this complain.
I am ten years customer. I found recently that they charged more for old customer than new customers. I compared their service to other service, ItalkBB is really too expensive. I transferred my service to other company in Jan 20, but the ItalkBB still charge me my Feb service. I just call them. They said that they don't have my transfer record and they still provide service. Actually the transfer was done in Jan 20, Incoming call has not been set up. I said that you call my home phone now, if it go through, That means ItalkBB still provides service. It is fair test for both sides. They refused, but still insist charging money. The representative's attitude is bad.
stay away with ItalkBB.
I transferred my home phone # from ITalkBB to Straight Talk because Straight Talk supports home phone that does not need WIFI. The transfer was successfully completed 3 months ago and ITalkBB still charges me line fee every month! Beware when you cancel a service from ITalkBB.
italkbb is really a fraud, I had similar experiences like many of the reported stories here: they pulled out all kinds of dirty tricks to keep charging my card despite my many repeated effort to cancel (by phone, by email) over a matter of months. They just keep charging my credit card no matter what I do. In fact, they won't even allow me to remove my credit card info from my account. To this date, I have not been able to transfer my phone number away from italkbb as they continue to make attempts to charge my credit card (I've blocked the card now). It's a nightmare that just won't be over.
Signing on to italkbb has been the biggest mistakes for me...it's like signing on to a contract with a devil.
Love your life, stay away from italkBB. The sound quality is BAD! When you finish your contract, you want to cancel service? Sorry, their service lady will always tell you: call back please, the department is busy now. Actually they are always busy because many people want to cancel their service.
italkbb is cheating! They pulled my phone number from COMCAST, told me it won't affect my current triple play, I even pay less than before. Which is not true!
Don't trust those sales person, they took no responsibility for what they said. They are cheating!
italkbb is the terrible and [censor] service telecommunication in the world. first their staff English is crap they can't even spell and type. i called up to cancel my account, each time i called up they give me a excuse can not do it and finally after called 2 weeks for 18 calls they finally did it but they will not refund my money just simply a excuse that my account name they typed in is not the bank account name. What the hell is this ? and after even you don't want the money, they still keep calling you annoying you non stop.
They are all lies about refund money, its a fraud and you will never can cancel your accounts.
BIG ADVISE DO NOT JOIN ITALKBB. ITS A FRAUD.
I've been spending that last seven hours trying to solve one simple issue that seems to have turned into a fiasco. All I wanted to do was t0 keep my local phone number (which they replaced with a "temporary customer number"), but apparently the ITalkBB lines said they couldn't due to some configuration problem. In this case, they tried bringing up some internet scenario that wasn't stated in the installation paper and unavailable at there website. I called here lines several times only to be shifted around different representatives that seemed more interested in setting up new deals rather than fixing my problem.
Italkbb is a scam. Don't use them. You will feel sorry. I did not want their service last December. They held my number in hostage and did not want to give the number to my new carrier. After I constantly called them, they finally released the number but then charged me two extra months that I did not receive or call out. These people are Chinese bandits. They evaded all kind out excise taxes for many years.
Rude Sales
Also their sales are so rude, call you so many times and even you nicely noticed them your number is on the DO-Not-Call list, and don't interesting their service, and please don't call again, otherwise I will complain them, but you can't believe what they said is "I will call you again and again"
yeah, i talkbb people are fraud, they just want to loot money from innocent peoples.
I've been with italkbb.com for more than 2 years, but I believe their service was great regardless of the sound quality and sometimes got disconnected while talking on the phone. Compared the local phone bills with italkbb, I actually saved a whole bunch of money by joining it. Sorry, I don't think italkbb problems had bothered me ---> if I don't have a dial tone, then I'll use my cell phone instead. I like italkbb because it's provided all the features for free, esp. Caller ID (lets me know when I should and should not pick up the phone). In addition, I could call so many friends and relatives who live in Asia (China, Taiwan, Japan, Hong Kong, Malaysia, Singapore, New Zealand).
I'm currently using the Verizon Fios for the internet. Not sure is it because your high speed internet problem impact the italkbb quality or not.
Noted: my local phone company is Verizon.
I'm sorry to hear that you don't like italkbb. If those sales person truly bother you, try to hook up a caller ID so that you don't pick up those unwanted calls, esp. those 1-800 phone #s. In addition, you could lawsuits them after they kept on calling your phones for 3 +times (make a record and write down the time, place, person's name, company name, etc).
THIS OUTFIT (I-TALK) DEMONSTRATES A CONSISTENT "TO HELL WITH YOU" ATTITUDE WHEN YOU ATTEMPT TO CALL AND GET THEM TO RECTIFY A PROBLEM.
A CLOSE FRIEND OF MINE PURCHASED THEIR DAMN SERVICE AND WAS UNABLE TO MAKE OR RECEIVE CALLS WITHIN SEVERAL DAYS OF ACTIVATION. SHE WAS OVERSEAS AND I REPEATEDLY CALLED THOSE ### AT I-TALK EXPLAINING THAT THEIR CUSTOMER WAS UNABLE TO USE THE SERVICE. I ASKED THEM — SEVERAL TIMES, DURING SUCCESSIVE CALLS — TO TELEPHONE MY FRIEND (THEIR PAYING CUSTOMER) AND RECTIFY THE PROBLEM. EACH TIME THEY PROMISED TO CALL "RIGHT AWAY" AND DID NOT CALL. AS FAR AS I AM CONCERNED A FORMAL COMPLAINT TO THE ATTORNEY GENERAL'S OFFICE AND TO THE BETTER BUSINESS BUREAU AND TO THE FEDERAL TRADE COMMISSION IS AN EXCELLENT IDEA. I AM ADVISING AND URGING MY FRIEND TO DO THIS, HERSELF! THESE MONEY-GRUBBING ### SIMPLY WANT TO BILL AND COLLECT MONEY . . . THEY DON'T GIVE A S**T ABOUT SO MUCH AS COURTEOUSLY RESPONDING TO THEIR CUSTOMERS! A LOUSY, LOUSY, DISGUSTING, INCOMPETENT RIPOFF OUTFIT, IN MY EXPERIENCE. ATTORNEY GENERAL/BETTER BUSINESS BUREAU/FEDERAL TRADE COMMISSION. THESE ### WILL HAVE TO SIT UP AND TAKE NOTICE WHEN PROPER AUTHORITIES CALL THEM TO ACCOUNT FOR THEIR REPREHENSIBLE, UNETHICAL MANNER OF DEALING WITH PEOPLE. GO GET 'EM!
Yea, itbalbb sucks
Illegal and fraudulent business practices
I began my long distance phone service with ITALKBB on March 17, 2006. The service agreement was for 12 months, plus an additional 2 months free, for a total of 14 months. The total price of $308.99 which included the costs of equipment was paid on my credit card. On May 28, 2007, a charge for $299.14 appeared on my credit card from ITAKEBB. I never agreed to another year of their service and was never contacted by ITALKBB about renewing the service. I contacted my credit card company and disputed the charge. After disputing the charge, I was contacted by ITALKBB and agreed to another year of service. The credit card charge was approved by me and payment was processed. Later ITALKBB claimed they never received payment, and canceled the service. I contacted my credit card company and they claimed the payment was wired to ITALKBB. After explaining to ITALKBB that my credit card company was investigating the payment, ITALKBB attempted to charge my credit card a second time without my permission which I stopped. ITALKBB canceled my service.
This was the last I heard from ITALKBB until April, 2008 when I was contacted by a collection agency claiming I owed ITALKBB $160.09. I contacted both the collection agency and ITALKBB for details. I wanted to talk to a manager at ITALKBB, and I left a message to call me back to discuses the matter. They never called me back. Working through the collection agency (because ITALKBB would not contact me), I requested an invoice with itemized charges and details. The invoice I received listed $100.10 for service fees and $59.99 for equipment. After further negotiations with the collection agency, the $59.99 would be removed if I returned the equipment, and the $100.10 services fee would be reduced to $60.00.
The following are the complaints I have with ITALKBB:
1. They had no legal right to charge my credit card to renew their service without my permission (which they did twice).
2. After many months of trying to resolve the payment issue with my credit card company, to this day I still do not know if ITALKBB received my original payment or not, but my credit card company says yes. From what I perceive, ITALKBB could be attempting to double bill me. I repeat, ITALKBB has never returned my phone calls to discuss the matter.
3. When I first agreed to do business with ITALKBB, they stated that equipment costs were already included in the $308.99, and there was no mention of returning the equipment upon cancellation of service. ITALKBB is changing its policy agreement with me in an attempt to wrongfully and illegally collect more money.
4. Finally, why was not I contacted by ITALKBB upon cancellation of service that I owe this alleged money? Why was not a final invoice or bill sent to me? Instead, they contacted a collection agency which threatened my credit and expected me to blindly pay without proper documentation for this claim.
The unprofessional manner in which ITALKBB conducts business I believe is illegal and fraudulent, and ITALKBB business practices need to be investigated immediately. Please contact me if you require more information and documentation.
The complaint has been investigated and resolved to the customer’s satisfaction.
They are a scam! Their monthly charge increased soon after I signed up for their services. The TV service is poor quality. The programs are years old; nothing new. And it is a nightmare to try to cancel their "service"!
iTalkBB Advertisement is cheating.
I didn't get any service from them and I got charged twice of $19.99 within 5 days.
Called many times but no solution.
Never go to this company to get any service, NEVER!
You will be very disappointed!
sale used equipment without disclose to the customer. Sale old equipment as upgraded equipment with false information.
I have never heard of italk before and I am in England. I ran across their advert promising a great service on broadband and telephone but luckerly I googled them and find this site. So no way am I signing up. The first thing that made me suspicious was that they don't state the speed of the broadband. It's no good having unlimited broadband if a snail goes faster. Thank you all for saving me a lot of trouble.
This is the worst phone company I've ever encountered. Just like many people mentioned here, they ignore and disrespect your wishes and will keep calling and calling until you give up. After over a year's annoying calling i finally gave in and agreed to give them a try on the condition that they can port my phone number without me losing my DSL. And they promised me that it wouldn't cost me anything if i decided to cancel within 30 day of trial. Sure enough, when i tried to port my number they told me they couldn't because my phone was bundled with DSL (which i told me before). So i had to waste my time and spent money to ship the damn thing back to them. The sales rep promised they would pay me back the mailing cost. But it never happened. Every time i called her to ask about the reimbursement, she either lied or not returning my calls. I'm so fed up and i really want to sue them for their shady practice. They just can't get away with that!
my experience is even much worse than you. They are a scam
You have to very careful to sign up to use BB I talk, they don't let you stop service, I have been calling by these people and receiving E mails for more than two year.
Two years ago, I called BB I talk to stop the service, a lady transferred me to another department for cancellation, then a man answer the phone and said :"you want to stop service? why? OK, I will process for you, wait... then he hang up. I received e-mail ask for payment next few days later, I called again and same thing happen again, then I e-mails them back to cancel the service, they reply to me I need to call to cancel, I called again, same thing happen, I got hang up three times! After that, they have been non stop calling my home phone, cell phones and sent me a lot of E-mails.
Now, they changed to ask me the equipment box, which is included in the price if I sign up for one year service, they keep calling me to make me very angry. And they were calling from China, when you talk to them, they won't listen what you say or what happen, they just repeated the same thing - like " you need to send the box back, you need to return the box ..., I have to hang up to release myself.
I suffered more than yours from ITALKBB. my story is more complex and long. I'll write it to show you when I have time. Right now my suggestion is : be very carfully to use their service.
Does anybody know a credit card company wire payment to vendors on behalf of their customers? There is not a practice by common sense if they have well established transaction method. You probably should have checked if you credit card is charged by this "wiring" before you claimed your due is paid.
ItalkBB is the worst company I have ever seen in telemarking. Their people just keep harassing people without any shame.
Their sales keep calling me all the time with different people from different areas. Sometimes they called me evey single day from different people with different caller IDs. sometimes the same person call me twice daily because they forgot they already called me earier that day, and then called again.
Every time I got their phone call, I told them that I have registed with no call list and ask them to remove my phone number from their calling list. However, they just keep calling me as usual.
So I told the caller their phone calls are harassment and it is against the law. But they ignore my waring and keep calling.
iTalkBB callers are the most shameless people I have ever seen and heard.
I was not a iTalkBB customer and I will never be their customer because I got enough harassment from them. I want to stay away from them as far as possible.
Sometimes, when I talked with my local friends on the phone and the phone line quality was really bad, they told me they are using iTalkBB line.
I want to write my bad experience here to tell people BE CAREFUL with iTalkBB!
Overview of iTalkBB Global Communications complaint handling
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iTalkBB Global Communications Contacts
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iTalkBB Global Communications phone numbers1800 482 5521800 482 552Click up if you have successfully reached iTalkBB Global Communications by calling 1800 482 552 phone number 1 1 users reported that they have successfully reached iTalkBB Global Communications by calling 1800 482 552 phone number Click down if you have unsuccessfully reached iTalkBB Global Communications by calling 1800 482 552 phone number 1 1 users reported that they have UNsuccessfully reached iTalkBB Global Communications by calling 1800 482 552 phone numberAustralia+1 (877) 482-5522+1 (877) 482-5522Click up if you have successfully reached iTalkBB Global Communications by calling +1 (877) 482-5522 phone number 0 0 users reported that they have successfully reached iTalkBB Global Communications by calling +1 (877) 482-5522 phone number Click down if you have unsuccessfully reached iTalkBB Global Communications by calling +1 (877) 482-5522 phone number 0 0 users reported that they have UNsuccessfully reached iTalkBB Global Communications by calling +1 (877) 482-5522 phone numberUSA and Canada+1 (855) 482-5566+1 (855) 482-5566Click up if you have successfully reached iTalkBB Global Communications by calling +1 (855) 482-5566 phone number 0 0 users reported that they have successfully reached iTalkBB Global Communications by calling +1 (855) 482-5566 phone number Click down if you have unsuccessfully reached iTalkBB Global Communications by calling +1 (855) 482-5566 phone number 0 0 users reported that they have UNsuccessfully reached iTalkBB Global Communications by calling +1 (855) 482-5566 phone numberiTalkBB Mobile+1 (877) 482-5503+1 (877) 482-5503Click up if you have successfully reached iTalkBB Global Communications by calling +1 (877) 482-5503 phone number 0 0 users reported that they have successfully reached iTalkBB Global Communications by calling +1 (877) 482-5503 phone number Click down if you have unsuccessfully reached iTalkBB Global Communications by calling +1 (877) 482-5503 phone number 0 0 users reported that they have UNsuccessfully reached iTalkBB Global Communications by calling +1 (877) 482-5503 phone numberiTalkBB Home Phone+1 (855) 482-5588+1 (855) 482-5588Click up if you have successfully reached iTalkBB Global Communications by calling +1 (855) 482-5588 phone number 0 0 users reported that they have successfully reached iTalkBB Global Communications by calling +1 (855) 482-5588 phone number Click down if you have unsuccessfully reached iTalkBB Global Communications by calling +1 (855) 482-5588 phone number 0 0 users reported that they have UNsuccessfully reached iTalkBB Global Communications by calling +1 (855) 482-5588 phone numberiTalkBB Chinese TV+1 (416) 800-7888+1 (416) 800-7888Click up if you have successfully reached iTalkBB Global Communications by calling +1 (416) 800-7888 phone number 0 0 users reported that they have successfully reached iTalkBB Global Communications by calling +1 (416) 800-7888 phone number Click down if you have unsuccessfully reached iTalkBB Global Communications by calling +1 (416) 800-7888 phone number 0 0 users reported that they have UNsuccessfully reached iTalkBB Global Communications by calling +1 (416) 800-7888 phone numberCanadian Stores+61 390 089 163+61 390 089 163Click up if you have successfully reached iTalkBB Global Communications by calling +61 390 089 163 phone number 1 1 users reported that they have successfully reached iTalkBB Global Communications by calling +61 390 089 163 phone number Click down if you have unsuccessfully reached iTalkBB Global Communications by calling +61 390 089 163 phone number 0 0 users reported that they have UNsuccessfully reached iTalkBB Global Communications by calling +61 390 089 163 phone number100%Confidence scoreAustralia, Victoria+61 280 149 556+61 280 149 556Click up if you have successfully reached iTalkBB Global Communications by calling +61 280 149 556 phone number 1 1 users reported that they have successfully reached iTalkBB Global Communications by calling +61 280 149 556 phone number Click down if you have unsuccessfully reached iTalkBB Global Communications by calling +61 280 149 556 phone number 0 0 users reported that they have UNsuccessfully reached iTalkBB Global Communications by calling +61 280 149 556 phone number100%Confidence scoreAustralia, New South Wales+61 731 232 162+61 731 232 162Click up if you have successfully reached iTalkBB Global Communications by calling +61 731 232 162 phone number 1 1 users reported that they have successfully reached iTalkBB Global Communications by calling +61 731 232 162 phone number Click down if you have unsuccessfully reached iTalkBB Global Communications by calling +61 731 232 162 phone number 0 0 users reported that they have UNsuccessfully reached iTalkBB Global Communications by calling +61 731 232 162 phone number100%Confidence scoreAustralia, Queensland+61 863 652 721+61 863 652 721Click up if you have successfully reached iTalkBB Global Communications by calling +61 863 652 721 phone number 1 1 users reported that they have successfully reached iTalkBB Global Communications by calling +61 863 652 721 phone number Click down if you have unsuccessfully reached iTalkBB Global Communications by calling +61 863 652 721 phone number 0 0 users reported that they have UNsuccessfully reached iTalkBB Global Communications by calling +61 863 652 721 phone number100%Confidence scoreAustralia, South+86 400 676 5969+86 400 676 5969Click up if you have successfully reached iTalkBB Global Communications by calling +86 400 676 5969 phone number 1 1 users reported that they have successfully reached iTalkBB Global Communications by calling +86 400 676 5969 phone number Click down if you have unsuccessfully reached iTalkBB Global Communications by calling +86 400 676 5969 phone number 0 0 users reported that they have UNsuccessfully reached iTalkBB Global Communications by calling +86 400 676 5969 phone number100%Confidence scoreChina+65 31 563 166+65 31 563 166Click up if you have successfully reached iTalkBB Global Communications by calling +65 31 563 166 phone number 1 1 users reported that they have successfully reached iTalkBB Global Communications by calling +65 31 563 166 phone number Click down if you have unsuccessfully reached iTalkBB Global Communications by calling +65 31 563 166 phone number 0 0 users reported that they have UNsuccessfully reached iTalkBB Global Communications by calling +65 31 563 166 phone number100%Confidence scoreSingapore+65 31 563 155+65 31 563 155Click up if you have successfully reached iTalkBB Global Communications by calling +65 31 563 155 phone number 1 1 users reported that they have successfully reached iTalkBB Global Communications by calling +65 31 563 155 phone number Click down if you have unsuccessfully reached iTalkBB Global Communications by calling +65 31 563 155 phone number 0 0 users reported that they have UNsuccessfully reached iTalkBB Global Communications by calling +65 31 563 155 phone number100%Confidence scoreSingapore
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iTalkBB Global Communications emailssupport@italkbb.com100%Confidence score: 100%Supportportin@italkbb.com94%Confidence score: 94%koreansupport@italkbb.com93%Confidence score: 93%supportinfo@italkbb.com88%Confidence score: 88%supporthr@italkbb.com84%Confidence score: 84%hrschu@italkbb.com83%Confidence score: 83%italkbbdealer@italkbb.com81%Confidence score: 81%koreanmember@italkbb.com80%Confidence score: 80%au.support@italkbb.com79%Confidence score: 79%support
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iTalkBB Global Communications address7926 Jones Branch Dr Ste 120, Mc Lean, Virginia, 22102, United States
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iTalkBB Global Communications social media
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Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 30, 2025 - View all iTalkBB Global Communications contacts
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