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Intex Pools / customer service

1 United States

Purchased pool on 06-24-2015 filled the poll with 6000 gal of water found it to be leaking the next day. Filed a claim and per company information claim was processed. I anticipated a return email per the claim process and no email. I contacted the company and was advised that the liner was out of stock it would be three weeks til shipping. I did a follow up call and was then told the liner is no longer made and it would be 5 weeks for a replacement, I was refused the opportunity to speak with a supervisor and there was no attempt to honor the warranty that was provided with the purchase

Al
Jul 9, 2015

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