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Intex 15' foot metal frame pool / Faulty Pump: Model # 637 FILTER PUMP for a 15' Metal frame pool

1 Campbell River, British Columbia, Canada Review updated:
Contact information:
Phone: 250-923-0360

I will never ever buy another product with the name INTEX on it. I bought my pool May 27th 2008 from Zellers for 447.00 Canadian dollars. A 15' round metal frame pool. We got it set up, had all the chemicals correct because I took a water sample to the local pool and spa guy. Pump did not work (Model # 637 FILTER PUMP). Intex replaced the original pump which took three weeks to arrive. So we had to drain the pool (16, 000+ litres), cause short of me getting into the pool daily and stirring it with a large stick, we had nothing to push the water around to filter it. We had to re-tamp the ground, which cost yet another 45.00 dollars in rental fees...cause like I have a tamping machine sitting in my back pocket. So, now it gets better. We set our pool up this year, pool took about 10 hours to fill. Put the pump in, check the skimmer, new filter, chemicals were added, and low and behold...the pump doesn't work! I phoned Intex, June 14th, 2009. They were closed. I phoned back on the 15th the Monday, spoke with a lady, and she told me that because I purchased my pool on May 27th 2008, I was just outside the warranty. I explained that this pump was the replacement pump, and I even had a file number with INTEX, you know what she told me? Oh, I am sorry Ma'am, you are one day past your warranty on that pump! So they wouldn't warrant it.
So you can imagine, I was completely choked. So I get some guy friends to take apart the pump to see what's wrong with it. The impeller is made of plastic. It had worn let's keep this in mind, I live in Canada on the west coast. We get a lot of rain here. The pool was only up from mid June '08 (remember-replacement pump didn't arrive till mid June) to mid September '08 and was properly dried and packed away in a dry shed for the winter...So i phoned Intex, have you guessed it? The impeller is the only part that YOU CANNOT buy!!!
So the pump only worked for 3 months. I made a report to the BBB, which they attempted to contact INTEX, but INTEX would not respond. I tried putting in a call into the manager at INTEX, and was told that i would recieve a phone call back within 48 hours, I got no response back.

I had to go buy a Hydro Force Pump for my Intex pool, cause why would I buy another Intex product? I would have to be nuts.

Rude customer service representatives, cheap and crappy products. Just stay away from INTEX Pools. They do not back their products. Next time I buy a pool, I will save my money and get a real above ground pool from a quality pool/spa place.

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  • So
      22nd of Jul, 2009
    -1 Votes

    So you're mad because the company didn't replace your product AFTER the warranty? In other words, you're angry because they wouldn't not replace it after the amount of time they originally told you they wouldn't replace it for? Sounds like you just need to buy a calender and keep track of your shxt, you had a whole year.

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