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Intercape / missing luggage

1 Cape Town, South Africa Review updated:

I travelled with Intercape from Port Elizabeth to Cape Town on the 29th May 2015... I was shocked to find that my Luggage had disappeared from the coach on arrival in cape town.. They normally give you a luggage sticker to be able to collect your luggage from the coach and I still have mine in my possession. Intercape refused to guide me on the steps to take to get my luggage back, Instead they drag the situation. I went for a weekend away and was stuck with no clothing nor neccessities. Intercape should pay for their negligance

Jun 5, 2015
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  • Ly
      19th of Oct, 2015
    0 Votes

    Assistance is needed to guide passengers through a process of trying to get back missing luggage, Luggage went missing from Durban to Uitenhage, paid for excess luggage, have three tickets for 3 bags in passenger possession and at the drop off, only 2 bags there. Told to claim from insurance, when booking the ticket, there is no guidance as to excess luggage being paid for nor, insurance for missing luggage offered. Inter-cape does not respond to another website for complaints

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