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Ingenious Design/HSN / joy mangano travel ease quilted luggage set - navy

1 P.O. Box 1333Brentwood, NY, United States
Contact information:

Luggage comes with a 10 year warranty. After traveling with this "marvelous" claimed luggage, the duffel bag handle ripped off after the second trip. I have retired outside of the U.S. When I called several times, I was informed that the warranty is moot outside of the United States. Also was told that I can still use the luggage by using the "pull out handle". The Color was also not available but I can try calling before the warranty ends. Or I can have it shipped to someone in the United States, and they can bring it to me in the country where I am now. I then asked if I can have a refund for the damaged item, "no" can I have it repaired and would they reimburse the cost. I was told "no". I tried to resolve the issue reasonably before I turned to this place. I was given a Reference Number: [protected], not that it helped. I requested I left s few messages and did not receive a call back. I did speak with a couple of ladies and outcome is described above. Not exactly satisfied as it does not resolve my issue with the luggage. It may not seem as a big issue to some, but I do like to keep what I own it good shape . I would have like to speak with Ms. Mangano, but of course that was not available to me either. Refund for the duffel bag; to my Credit card or a check or replacement to the country I reside. Regards,

Ingenious Design/HSN
Ingenious Design/HSN
Ingenious Design/HSN
Ingenious Design/HSN

Ga
Jan 7, 2016

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