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2.6 49 Reviews

Ing Bank Complaints Summary

19 Resolved
30 Unresolved
Our verdict: Engaging with Ing Bank, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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Ing Bank reviews & complaints 49

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ComplaintsBoard
E
4:49 pm EST

Ing Bank money hijacked

I have had this savings account with ING without much incident for years. Yesterday (11/17/08) I called to link up a new checking account with this account. I was asked 4 security questions (not the ones I set up but ones based on information they pull from public records such as your credit report). 2 of the 4 question were regarding people I did not know. Other 2, I was confident I answered correctly. Next thing I know, the rep told me "Based on your answers, you no longer qualify to do business with ING and we will close your account".

The money? Well I had a good sum saved up in there. They told me I will have absolutely no access to it until their "investigation" is complete in 60 days. The thing was I needed part of that money to pay off a loan which was coming due before 60 days. I tried to escalate my issue and offered everything I possibly could to expedite their "investigation".
1. (Me) Can you ask me other personal information that I can verify? (ING) NO
2. (Me) Can i send you copies of my government issued ID or other forms of identification? (ING) No.
3. (Me) Can i show up at your branch and verify my identity in person? (ING) No.

Basically, for no good reason at all, ING decided they will hijack my money for 60 days. The real suspicious thing about this whole incident is this - I was told by their rep yesterday that I am acting suspicious and they cannot believe that I am the account holder. Therefore they will place a security block on my account. So why did they NOT ALERT the real account holder (which is me) to the fact that there has been this security breach and the account had to be frozen? I received no phone calls or emails alerting me to this security issue.

Today, after calling them back twice, trying to reason with them, pointing out holes in their argument, letting them know I am pursuing all options available as a consumer to resolve this issue (including filing a formal complaint with the Office of Thrift Supervision, State of Delaware, and my state representative) - they suddenly agreed to wire my money out to another checking account I already had linked to their savings account.

I believe ING is abusing anyone who trips on the security questions to unreasonably deny access to their money. Do people sometimes get their security questions wrong? YES. Do people sometimes have erroneous information on their credit report? YES. Does that mean the bank can use this as an excuse to deny me access to my own money? NO! I've had a similar experience with Washington Mutual. With them, I was able to walk down to the branch and get everything resolved within 24 hours.

I am officially done with these online banks that do not interact with you face to face. You know, it's just a lot harder for people to screw you when they have to look you in the face.

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CircRN
Brockton Area, US
Apr 03, 2009 3:29 pm EDT

I just got asked 4 weird questions by ING security.
What color was the car I had in 1998. None of the color choices were correct.
I was also interrogated about my connection with someone with the same last name (whom I never knew).
And how old a distant aunt was...they didn't even have her correct name. I am left wondering how she was even linked to me. What did they do, my family tree?

I wish they would have told me the name of the company they use for this info.

ComplaintsBoard
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3:09 am EDT

Ing Bank no standard, no service, big fraud bank

No standard, No service, Big Fraud Bank. Its a f*cking rascel bank! Netbanking website is a hell. Netbanking login never works, even if it work all changes. Overcharges for non ING Vysya Bank ATM usages...

I will f*ck all the employees of this bank!

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kamal
, IN
Jun 05, 2009 5:20 am EDT

I am very disappointed with the large delay from ING vysya bank to close my personal account and cancel the ECS debit! Vysya bank trying to perform ECS debit two times even after I settled the full amount!
At least by now make sure that ECS debit not happened again, as I am keep loosing the money because its delayed process. dont ever try to deal with vysya bank.

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Rajesh
, IN
Jan 27, 2009 12:02 am EST

Th eemployees of Faridabad Branch have no manners to talk to the customers, Specially One Employee B. Shriniwas is one of the irritate type of person. He querrels with all the customers.

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555 mail
,
Jul 10, 2008 10:45 am EDT

Ing Vysya is the worst bank to do business with when it comes to home loans as they are sucking blood out of their customers without any MERCY!

ComplaintsBoard
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3:50 pm EDT

Ing Bank illegal unfair practices

I had unauthorized charges on my account dated 03/23/08. I disputed them on 03/24/08 and sent in the corresponding required paper work on 03/31/08. I called in April and again in May to verify that the dispute is under investigation. I was told that they had up to 90 days or two billing cycles to resolve the dispute and not to call again. I received no communication regarding the dispute through email or phone.

I decided to call in June since it was almost approaching the 90 day period to see what the status was. I was told they needed me to refax in all the information I had already faxed in. I did. Next I was given an affidavit to fill out and fax back. I did. Then after all the required paperwork was finished I was then sent an email stating that the disputed amount is over 60 days old and they will not assist me with the dispute.

I called Customer Service and spent over 6 hours on hold speaking to different representatives (many of whom hung up on me during my 20 min hold times) and different supervisors. I was told that the company couldn't find all my paperwork (even though I have a fax confirmation that they did!). That they don't know why I was told to refax paperwork in. That they don't know why they didn't call or email me to let me know to resend in paperwork. But regardless if the company messed up in the information they gave me or didn't give me they will not be helping me.

They are an extremely cheap rude ignorant company that will do whatever it takes to save a couple of dollars! I have referred several people to accounts with ING. I was looking into refinancing my home loan account through ING this August.

Thank goodness I found out the type of company I was dealing with before I was too invested!

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Daylight
, US
Oct 23, 2009 11:53 am EDT

Contacted ING on 7.2.09 to transfer some funds from my ISA to my current account. Was told unable to perform this action as my current account was not linked to the ISA, it would have to be transferred to my old closed current account. Told ING that due to not having access to my closed bank account, I requested the close the account & return the funds. Was advised by ING send a 'copy' of current bank statement & cheque will be issued within 3 working days from receipt. Sent the letter 12.2.09. No reply or funds received, contacted ING 26.2.09 was advised needed to send original bank statement. Sent letter of complaint to ING & posted original bank statements to ING 27.2.09. Was advised 12.3.09 by ING received bank statements & was told that a Customer Service Team will contact me within either 12th or 13th to advise then funds will be received - No call has been received. Completed form & posted relevant documents to Financial Ombudsman as at a loss as to why ING will not allow you to cancel your policy & send you your funds.

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TraD52
, US
Nov 10, 2009 9:08 am EST

They advertised no fees and just last month charged me a $25 fee because my savings account was 'not used' for about 2 years. I contacted them within a week after seeing the fee and they claim they attempted to contact me to warn me of the impending fee which they never did. I contacted customer service several times to no avail. I filed a complaint with their customer satisfaction contact to no avail. I even filed a complaint with the BBB to no avail. I just closed my account and hope I will not be charged a fee for that also but I probably will. STAY AWAY FROM ING DIRECT UNLESS YOU ENJOY GIVING YOU MONEY AWAY TO PEOPLE WHO COULD CARE LESS ABOUT YOU AS A CUSTOMER.

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1212angry
Vancouver, CA
Jan 22, 2010 6:30 am EST

Be very careful dealing with them. RRSPs, mutual funds, and other accounts there don't allow you to list a beneficiary online. You need to search through their website to find the forms, and then fill one out for each account. Don't bother to ask them to mail you the forms because that can take weeks. Also, they are not very forthcoming with information. You have to ask very specific questions to get any answers, if you are lucky. If you have a relative that has an account there, and they don't have a will or list someone as beneficiary, it is a completely frustrating experience trying to get them to give you details of the accounts or to even help you figure out how to do it. Seems like they don't want to give up the money that if left untouched in the account long enough, they could probably claim. No wonder they can give such higher interest. Take your money elsewhere. It will be safer.

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comrade
Union City, US
Jun 26, 2011 5:32 am EDT

When I opened a savings account with ING Direct the disclosure stated "...I can close my account at any time and will receive all of my money in full, with no fees or service charges, along with any interest owed to me." But what ING Direct failed to disclose is that if ING Direct decides to close my account for inactivity I will be charged a $25.00 fee. The website notes all the ways the customer can contact ING Direct: by email, phone, mobile, mail, and fax in order to reach the bank. Do you think ING Direct will make a diligent effort to contact the customer in the same way by email, phone, mobile, mail, and fax in order to reach the customer in one way or the other? No, ING Direct will not. ING Direct lies on their website. It states, "The Bank must make a diligent effort to contact the rightful owner... We use the mailing and email address we have on file for you to send you email notifications and a State-mandated letter warning you of impending escheatment. We make every effort to reach out to you to prevent escheatment..." It's a lie! I have received postcards from ING Direct for a mortgage account, IRA savings account, and a ShareBuilder's AIP, but I have never received a letter warning me that due to my savings account inactivity my account funds must be turned over to the State. From what I discovered ING Direct only sent an email and failed to use the availability of other ways in order to contact me so no diligent effort was made by ING Direct to contact me as required by law. It does not take a rocket scientist to figure out that if the online account is inactive that the online email may be inactive too. ING Direct was unconcerned to try to contact me by mail. If ING Direct truly would have made a diligent effort to contact me I would have received a warning letter and I definitely would have responded before ING Direct closed my online savings account.

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J. Peter Doonan
Lakeland, US
Jul 13, 2009 11:09 pm EDT

Today, while speaking to an ING Direct Customer service representative to find out how to open a joint ING savings account in which to invest substantial funds from the sale of our home. I was told that I could not do that as my wife was joint on my existing account, and had not activated her PIN – that account has been open for some period of time, during which we have been living at two different addresses in Florida and one in Massachusetts from which we moved just 2 weeks ago to our current address. .

My wife took the phone and ‘failed’ some security questions – most of which revolved around our addresses – probably in fact, because although we had moved (Winters in FL and summers in MA) we had kept the MA address with ING, and had mail forwarded etc.

I cannot understand why we were told that she “Could Never again Have an Account with ING!” – and not in a very pleasant manner by an ING Customer Service representative.

I could understand the need for further confirmation of her identity, and certainly would have been pleased to do so – including birth records, notarized statements etc., but such unmitigated inflexible attitude on the part of this individual is intolerable in someone whose funtion is to provide 'service' to custsomers.,

I was also told at this time that the joint account would be closed and the funds returned to my (JOINT !) checking account. – If in fact, this situation had been meant to somehow misappropriate funds, ING's action would in fact have facilitated just such a thing.

I am deeply disappointed in the treatment we have received, and advise any and all friends and acquaintances to not deal with such an impersonal institution.

I received a letter from a supervisor after having written to Customer service, which showed absolutely no understanding of, or any desire to correct this problem.

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Eddie
, US
Nov 29, 2010 5:42 pm EST

ING Direct recently made an offer to me via email to extend my current 5/1 4.5% for another 7 years at 3.375%. The one time fee to do this is $2, 300 and this which result in a savings of approximately $300 per month on my 450K mortgage. ING Direct subsequently rescinded their offer to me after checking my credit. While my credit has definitely eroded in the past couple of years as the result of a reduction in my household income (no surprise in this economy), I have never been more then 30 days late on my mortgage and when I have, I have always paid the late fee. Their decision is forcing me to search for a refinance with another mortgage lender (something I assume that the rate renew offer is meant to discourage people from doing). While it may be difficult to find a lender due to my 'below par' credit, it will not be impossible. To be honest I am quite surprised that something that would help me improve my credit and make it more likely for me to pay them on time (i.e. the $300 monthly increase in my cash flow) is being denied to me. A company that requires that their employees in customer service to answer the phone with the words' 'How Can I Help You Save Your Money Today?' is apparently not living by their words. ING Direct is no longer a financial institution I would recommend to others.

Valerie
Valerie
, US
Aug 21, 2008 9:02 am EDT

I had been a happy NetBank customer for over 10 years, and have had nothing but problem after problem since the sale of NetBank to ING.

It all started with the sale. I received literature notifying us of the sale and advising us to open an Orange account, which my wife and I did, on November 10, 2017. Unfortunately, and probably the root of all our problems, during the online account creation my computer froze (my daughter was logged on at the same time and for some reason an application she was running must have interfered with the process). Anyway, we managed to create a joint account (for myself and my wife), but we were unable to generate customer numbers or PINs. Literally, the Internet Explorer windows froze before I could select PINs, and we had to restart the computer.

Anyway, the next day (Nov 11) I received an email giving us instructions to verify the account etc. To do this, we needed PINs, usually generated online (of course I didn't have one). I called, I explained that I didn't have a PIN, and was told that one was already in the mail (November 11).

November 23, I still had not received a PIN. I made another phone call, the customer service agent said " it must have got lost in the mail", anyway a new one would be mailed.

December 6, I received the PIN, unfortunately I was away from home on travel and could not activate (even answering security questions, I was not allowed to activate because I wasn't at my "home phone"). I was frustrated, but I patiently waited until I returned home, December 9, and activated it.

Then, December 10 my wife received a letter saying that they needed more information. This letter containing a Customer number (86XXXX), and another note came the same day with a PIN. We followed the instructions, call the automatic phone system number, and the PIN does not work. We call customer support, we are told the PIN she is trying to use doesn't match with the NEW customer number she is assigned (the letter contained a NEW customer number 86XXX). The security agent says she needs a new PIN, and SAID she ordered one, I then complain that I must have access to our money, we have bills due, a big house payment, etc. I am then told by this agent I spoke to on December 10 that I will be allowed full access to the account while my wife's NEW PIN is in the mail.

I patiently wait 3 more days, until December 13. I still have no access to the funds in our account that transferred over from NetBank, that I verified (after 27 days). I called again December 13 morning, and am told by "Victoria" that "no", I may not access the account, but that the NEW PIN my wife received December 10 might work with an OLD customer number (772XXX) that was apparently assigned back in November, Victoria suggests I go home and with my wife, try the December 10 PIN with this OLD Customer number. We call the 1-888 number, the December 10 PIN does not work with the OLD/NEW (772XXX) customer number, but it does work with the NEW Customer number (86XXXX). Eureka!

Not over yet...to finish setting up the account she has to go onto the website and confirm a small transaction. But when she tries to logon to the website, it does not accept the NEW customer number and PIN that WAS JUST ACCEPTED BY THE TELEPHONE SYSTEM. Instead, we follow the online instructions (enter last 4 SSN, ZIP code, birth day etc.) and the website says her customer number is 772XXX. As you may have guessed by now, the online system will not accept this Customer number/PIN combination.

So now, my wife apparently has one customer number for the telephone system (866XXX) which accepts the PIN mailed December 5, and another customer number for the online system (772XXX), which is apparently paired with an UNKNOWN PIN which WE DO NOT HAVE. No one can tell me whether a PIN that matches this Customer number was ever mailed.

An ohbytheway, I still cannot access our money. I still have bills due. Lucky for me I cancelled my direct deposit (why should I deposit money into an account I cannot access?). I have a house payment due next week, I don't know how I'm going to pay it (you guessed it, I have the money but can't get it).

Today (December 14) ING offers to send yet ANOTHER PIN to my home. I am willing to do this only if they can send it overnight or 2nd day FedEx, because 1)I have no confidence this is going to work; and 2) I need to make house payments.

ING says they have no ability to expedite the new (3rd?) PIN number, I am finished and say OK, fine, close the account and send my money to my home (which is the address on record with NetBank for over 3 years). They won't even do this; the agent passed "my information" to her legal department, apparently this will take a long long time, becuase she said I will get our money much faster if I simply give in and have my wife ask for a new PIN. Oh my wife left yesterday for several months overseas, she won't be able to make ANOTHER call FROM THE HOME PHONE when this NEWNEW PIN gets here (if it ever does).

ING looks like a great bank, they really do compare pretty well with other online banks in terms of interest rates, features etc, but it is obvious to me they have no control of their system access, their security process is absolutely draconian, there is some sort of flaw between their telephone and online systems (wife now has two Customer numbers, one for the phone system and one for the website)and they are completely unable to communicate with the other agents from one day to the next. Every time I have called I have had to explain all the prior history in full detail, no one seems to be able to fix it after over a month.

Now I'd be satisfied just to get my money back, but according to the last agent I spoke to I'm going to have trouble doing even that.

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Michelle Steever
,
Jan 15, 2008 12:00 am EST

I am writing to complain about the ING Direct website, its' security and suggested communications methods. I would like to be able to write comments to ING Direct customer service directly from the site while logged into my account (other banks call this "Bank Mail"). I have been able to do this on other internet banking sites and find it annoying, inconvenient, and UNSAFE that there is no way to contact you online through my banking account.

The instructions for communicating with you indicate that I must log into my webmail service provider and send ING Direct an email that includes my account number, name, address and other identifying personal information to obtain information about my account. Any educated consumer knows it is unsafe to share information of that nature through an email over the internet.

I find it ironic that ING Direct goes to great length and cost advertising how "we protect your privacy", yet do not make contacting you online "safe" at all. Instead, contacting you is inconvenient and dangerous (and please, don't suggest the other option of calling ING Direct; I have been on hold with ING Direct customer service representatives for 50 minutes while they attempt to find answers). By the way, after 50 minutes of being on hold, I suggested that the customer service representative take my telephone number and call me back. His response was that he could not do that and if I wanted answers, I would have to wait, no matter how long it took.

I have emailed ING Direct customer service and received no response to my query and complaint about the lack of access to safe communication methods between bank and customer. I think they just don't want to hear from their customers so I am using any other available means to get through to them.

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kevin ba
Los Angeles, US
Jul 10, 2012 9:56 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Junk bank - I opened an account and deposited two checks from Home Depot almost a month ago, ING has cashed the checks and just keept the funds with no valid cause. I have made numerous attempts and their employees just dont give a s***. This online bank has actually went ahead and opened cafes to lure more custumers. Unbelievable they can't even run a legitimate financial institution and now are trying to run cafés. Save your self the headache, eat and open your account elsewhere.

Forgot to mention they also changed my security questions as well the first time I called none of my answers matched, I sent a security notice via email ASAP then the next day my security questions were all correct. They are changing custumers info.

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kk11bb8
Los Angeles, US
Jun 23, 2012 12:00 am EDT

ING Direct Banks SUCKS! I opened an account and deposited two checks. First they call me and ask is there a reason I opened my account online...Daaaa Idiots your an online bank is there another way to open it I'm in California you have no branches here! then act like my two checks are stolen I told them if it makes them feel better place a longer hold on the check, then they literally just freeze my account and cancel my pass code and aah for got to mention the rep was asking me for my pass code for verification... WTF all their reps can see my pass code? and that's secure? ING SUCKS...

ComplaintsBoard
K
8:14 am EDT

Ing Bank cheated by the company

I joined ING VYSYA LIFE INSURANCE freedom plan paying $10, 000(Rs 4, 44, 000). But I was awarded only Units numbering 23, 632. The unit price was Rs 11.00 and I should get more for the amount of Rs.4, 44, 000. I enquired with ING and found they have taken and paid commission fee of more than Rs 1.5 lakhs to the agent who got me into this program. ING VYSYA LIFE done this to me without my permission or knowledge. When I asked to return the amount, ING declined my request. ING have not mentioned the commission amount clearly in the The terms and conditions.

So please do not go/purchase any products or services of ING LIFE VYSYA as you will also be cheated.

I am writing this on everyone's benefit and guidance.

Thank you.
Kumar

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sairam
,
Dec 04, 2007 12:00 am EST

Hi,
I have taken the ingvysya life insurence. But even after 6months I have not received any papers or acknoledegement.

When I tried to contact the sales manager, he is keep ontelling the it has been send to my address, but I never received.

I keep on mailing for all id's(including helpdesk) in their site, but never get any reply.
I tried to contact with the customer care, he will redirect the call to sales department.

Before going to invest in "ingvysyalife" make call to customercare, you will never call to that number again.

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J.L. Sudhir
,
Nov 23, 2007 12:00 am EST

Dear Sir,

I have submitted a sum of Rs. 50,000/- on 27-June-07 against cheque no. 819036 to get the Life insurance policy as per the documents handed over to me. Afterwards, my medical examination has been conducted twice, but till today i have not been issued any policy and dont know where my money has been utilized. I had a frequent talks with branch manager (Yamuna Vihar Branch, Delhi) who is also unable to give me any satisfactory response. Everyday i have been told that the policy is being issued from the concerned department but all are laim excuses.

Similarly this happened with my wife's case where the bank utilized 50,000 Rs for 6 months and she has been issued policy after long fight.
We assume that this is ING Vysya's regular practice and it should be highlighted on public news and television.

Awaiting your immediate response.

J.L. Sudhir ([protected])

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myfrens
, IN
Mar 20, 2009 2:17 am EDT

Check their product brochure better for details. I think they deduct allocation charges like every other life insurance company. If I am not wrong their website www.inglife.co.in will have all details around the same. I checked it and for the mentioned plan it was around 45% of first year premium.

If you were not told this, possible that your agent sold it wrong to you. You should always check the Insurance companies literature before deciding to believe your agent.

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Manish Madhav
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Sep 22, 2008 1:02 am EDT

Even I am a victim of the malpractices by ING Vysys Life. They are really bad, careless, adament, unprofessional, and what not. In fact if the complaints against them accumultaed, they are the right candidates for unfair business practices. should be kicked out of India. Our national companies are much better than these international *********.

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mrs mary sham bhat
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Apr 15, 2008 10:13 am EDT

I also felt the same type of behaviour from themabout two of my policies better to take care of our money when in vesting with suchcheating people.

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sairam
,
Dec 04, 2007 2:25 am EST

I ma also facing same problem.
I have invested on June 30 2007. But till now I have not received any documents.

I keep calling and mailing to all the id's and numbers avialable in therir site.
But of no use till the date.

ComplaintsBoard
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7:05 am EST

Ing Bank horrible treatment illegal practices

On Wednesday, February 20th I attempted to use my debit card and was unable to do so. I called ING
customer service and was told that my account had been placed on restriction because it was scheduled to be closed on Friday, February 22nd. I then asked to be transferred to a supervisor and was transferred to Carlos.

When Carlos got on the phone I asked him to explain what was going on. He told me that my account is
being closed and that all access to any funds in my account has been restricted. I explained to him that
I have $2 (two dollars) in my purse because all of my money is at INGDirect bank (over $2,000). I further explained that I have a 3 year old that I have to feed. I have no gas in my car. I need to have access to my money to feed my child and put gas in my car. Even if only granted temporary access to allow me to withdraw a few hundred dollars, it would be enough to allow me to take care of my child until this matter is fully resolved.

I also informed Carlos that I had not received any notification that the account was being closed--which
is illegal.

I requested to speak to his supervisor and he informed me that he is the highest ranking person at ING and that in order to speak to someone else, I have to send an email.

In addition, I informed Carlos that I have several bills scheduled to be paid from the account and my
payroll is scheduled to be deposited on Thursday to be available on Friday. He told me that there is nothing that can be done but that he would check with several departments and call me back.

Meanwhile, I went online and checked my account. I had 8 bills that were scheduled to be paid on 2/19
(yesterday). I noticed that all of those bills were still listed to be paid on 2/21. I called to inquire
as to why I had received a confirmation from ING Direct indicating that my bills had been paid when, in
fact, they had not. The customer service agent told me that ING had experienced problems but had NOT
INFORMED CUSTOMERS that their bills had not been paid as scheduled.

This evening Carlos returned my call and informed me that there was nothing that could be done. He told me that they added an additional restriction to my account that would reject my payroll on Friday but that that was the most that could be done. I asked if the account could be closed immediately so that my funds can be returned to me immediately. He said no that I would have to wait until the account is closed on Friday then ING would attempt to return the money to my RBC account (which I had previously indicated was recently closed) then, after waiting several business days for the funds to be returned from RBC, a check would be cut and sent to me. He indicated that this entire process would take 7 to 10 business days.

I exclaimed that this was not acceptable because, again, I have a 3 year old to take care of, $2 in my
purse and no gas in my car. Furthermore, I had not received any notice that the account was being closed. He (Carlos) indicated that there was nothing that could be done or that he would do to help me. He then indicated that an email had been sent to me on January 17th. I immediately informed him that I had received no such email so I find it extremely suspicious that I have all other emails I have received from ING but no record of having ever received that particular email.

I then requested that all email communications that have been sent to me from ING be resent to me.

Again, I requested to speak to his supervisor or another supervisor in his department. He again
informed me that he is the highest ranking official at ING and that in order to speak to someone else I have to call customer service again. I asked if he could transfer me and he said no that I would have to call customer service again.

I called customer service and spoke to someone and again explained the entire situation. I explained
that I was calling back to speak to another supervisor but he said that another supervisor would tell me the same things that Carlos had stated. While speaking to this gentleman I again requested if the account could be closed immediately and the funds sent to me. He said no. I asked if I could simply link another checking account to my ING account so that the funds could be transferred to that account (which is open) instead of the RBC account which is closed. He said no. I again requested if I could have a copy of all of the email communications that had been sent to me from ING. He checked with Carlos then returned to the line to tell me that Carlos indicated that he had never before received such a request and that it would take 48 to 72 hours to research the issue. I asked, "just for clarification, does this response constitute a yes or a no?" He replied that he did not know and that this was all that Carlos had told him. Finally, I asked if the returning of the funds could be expedited by sending the funds via overnight mail -
which I am happy to pay for. He told me no that I could not receive the money via overnight mail even
though I was offering to pay for that service myself. I also inquired as to why there was no official
written communication, sent via postal mail, informing me of the impending closure of the account. He said that it was not ING's policy to send communication via postal mail. He then told me to reach out to family, friends and credit cards to support myself and my child until this matter is resolved!

To be clear: all I want is to have my money returned to me so that I can feed myself and my child over the
next few days and have gas in my car. Instead, ING is keeping my money hostage and refusing to allow
me any access to my funds even though they did not provide me with any notice of the closure of the
account. I have attempted to compromise by offering other possible alternatives: allowing me to link
another active account to expedite the process, paying for the check to be sent via overnight mail, closing
the account today to expedite the process and countless other options I have presented. All of my
offers of compromise were refused. Instead, ING has chosen to act with such hubris by purposely disobeying the law by not providing me with advance notice of the account closure, and thus
placing me and my child at risk by not allowing me any access to my money even though I informed their staff that all I have access to is $2.

ING Direct's actions are disgusting and reprehensible, not to mention illegal.

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IngCust
, US
Jun 26, 2011 2:08 am EDT

Sometimes it's dificult to access your own account for Ing Direct. I have never had so much problems accessing my accounts with any other big financial institutions. They call it security but I think they have a lousy computer systems. I am puuling my money out.

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dfbg
San Marcos, US
Oct 26, 2013 10:20 pm EDT

I have been attempting to withdraw my money which is only a hundred dollars and it seems every time I try to log in they make me request a new pin and it doesn't seem to arrive in my mailbox. Finally, I have gotten through and they did send a new pin but now I cannot access my account with all of my correct information as it is directing me to call them and they are closed. They seem to be having much customer service related problems that they cannot handle so I want to withdraw all of my money out and now am having difficulties doing so.

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lbrdon
Philadelphia, US
Sep 13, 2012 3:11 pm EDT

I don't have a bank account with ingdirect but I do have a sharebuilder account with them. After reading these post I'm glad I didn't open up a banking account. It must be horrible when someone holds your money and you made plans around that money. This has happened to me before but with different accounts. My problem with this company is I purchased stock from 0.00 to 4.00 per trade not realizing that it would costs me 10.00 per trade to sell the stocks. My account on the surface looks like it's worth 310.00 but if I sell the stock I would end up only getting 30.00. When I signed up I did not realize that only the automatic trades were free or 4.00. The live trades costs way too much. Only worth it if you buy limited stock and it makes you money.

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Isth@so
Kansas City, US
Jul 06, 2011 9:10 pm EDT

Same thing just happened to me today...and I am working out of town, in a motel with $12 cash...no other access to money...This can't be legal! Since ING is on-line banking only - no paper checks - there is nothing that could possibly come thru that is not already indicated in pending tansactions that they would be responsible for...they are holding my money hostage!

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Cecc76
, US
Apr 11, 2011 11:42 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I have been with ING for about 10 years and they recently decided to close my account for no reason. I never received notice whether mail or email from them. My direct deposit goes into that account. They don't care. Their attitude oh we will reopen but it will be a new account number. That does not help me at all. I am so disappointed. I will never deal with an online bank again. Strictly brick&mortar from now on.

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dissatisfied with ING
, US
Mar 10, 2011 12:49 am EST

I am having a similar experience with this ING company. ING Direct stole my money. That is what happened. They took a deposit, Then said they needed More verification. There is no more verification. Customer service is actually "sales" said they could not forward the matter to someone who could help, but eventually did forward it to another department, who essentially did nothing. They have not returned the deposit. I cannot use the funds. They have refused to close the account - even though their terms indicate that account can be closed at anytime by either party. This company seems to be very happy to steal people's money. I wish I had checked these complaints before I did anything with them. Instead, I trusted the AFFILIATE link that was sent to me from Tyler Tervooren. This is another, separate problem: affiliates with no liability for the problems that result from people trusting them.

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Jayden2010
, US
Feb 05, 2011 11:03 pm EST

ING Direct is a bunch of crooks. They closed my account up also because someone from the company called me on my cell phone, started to ask me some personal questions, like SSN, DOB, Address, Name, Drivers Lic#, ECT..I refused to answer any of their stupid questions. Well they STOPPED my account and refused for me to gain access to my account. I called tried to speak to the highest stupidvisor and I didn't get anywhere. I called the FBI in Dover and they said there nothing they can do. ING Direct needs to be put out of business.

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voxleo
, US
Dec 17, 2010 11:11 am EST
Verified customer This comment was posted by a verified customer. Learn more

Dear Lekha,

This is a public forum to post grievances about certain companies so that others can get information about those companies and decide if they want to give them their business; the site operates independently from INGdirect bank and is not affiliated with them at all, so has no authority to deal with your personal situation. If you can, you may wish to remove your account information from the above post for security purposes and redirect your letter to customer service at INGdirect.
Good Luck.

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leks
, IN
Dec 16, 2010 10:21 am EST

Dear All,

This is Lekha Bansal from kanjurmarg. I hold an account in your bank since last 5 month my Account number is [protected], , Juhu Branch.

I had given a cheque in the name of Dr.Kamlesh Bhagat amount of rupees 7000/- where I had not mentioned the date and normally he calls and informs me that he is putting the cheque. This time is didn’t inform me and I got a call from at 3.15pm the Juhu Branch that a cheque has reflected in my account of 7000/- and my account had a balance of Rs.6105/- .That lady asked me deposit the Variable amount before 3.30pm where as I work at Kanjurmarg and you guys have no branches at Central Zone at all and for me to reach was impossible cause to reach any of your western branch would have taken me 30 to 45 mins and I don’t have anyone staying at western line. My main account is HDFC Bank and not ING so I didn’t maintain much amount and even to do any online transfer I registered ING account to my HDFC and to get activated it take 24 hrs so online transaction was impossible again in a span of 15 mins

I asked the lady to hold the cheque and said that I will deposit the money in morning and whereas she didn’t inform me any cheque return charges on it at all. I somehow managed to get the balance to 7000/- and suddenly today I see my amount being less and there was a return charge of rs 221/- which was not intimated by any one from the Juhu branch.

I called up the customer service today 16th Dec 2010 and spoke to Mr. Kumar and as per the conversation he said that he has given me a privilege by just letting me know about the return of the cheque and not mentioning about the return charges as it is not the banks duty. He says that it’s a privilege that he is giving us a Zero Balance account. I want to know in any banks if there is return cheques aren’t they suppose to intimate you about the charges in advance so why can’t ING people do it .if I was been intimated earlier then I would have put some additional amount so that the balance is maintained and I would have not mind paying the charges back again.

As per government rule there cannot be any transaction by any party even by the bank itself without any intimation to me or permission by me even if it’s a return charge.

I request you to look into this matter and request you to reverse my amount by Rs. 221/- Before that cheque reflects again and I again get a charges of Rs. 221/- .

Best Regards,

Lekha Bansal

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JR32757
Plymouth, US
Jul 08, 2010 5:12 pm EDT

DO NOT USE ING EVER ! BUNCH OF CROOKS !
After opening an ING Orange savings account, I decided to open a Sharebuilder account and purchase some stocks. Needless to say my experience turned horrible when ING sold my stocks for less than I purchased them for because "the transfer of funds" did not go through. Even though I was just transferring funds from ING account to another. I DID monitor this activity every day, and it looked to me, on the account, that everything went through just fine.
IF YOU DO CHOOSE TO USE ING...YOU ARE AN IDIOT !

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Ing Bank terrible customer treatment

Since 2000 I was an extremely pleased customer with Netbank service. Every time I called their customer service I knew what to expect, friendly service and they got requests processed in a timely and accurate manner. I remember calling them for many reasons, from a debit card that I lost, and they courteously fedex me a new one because I was offshore, to requesting transfers and lodging chargeback complaints to visa. Honestly I can't remember ever been discontent with their service.

28 September 2007. The banking world, as I know it, ended. OTS announced they closed Netbank. I had been daring this moment for quite a while, but I decided to stick with netbank to the end. I wouldn't jump off board, they've been too good to me. I still don't regret this stance.

What I regret is who took over. ING Direct. I had no previous conception of ING Direct, besides their quite colorful website. They sent us, Netbank customers, our first email on October 3rd 2007 informing us that banking will be the same for us for the next 60 days, and somewhat it was.

Changes started trickling in 2 days later despite the "no changes" they sent a notice saying "foreign wire transfers will no longer be processed". After that, 31st of October 2007 on the bottom of an email:

"Effective 11/23/2007 ("Effective Date") we will no longer process ATM transfers (including withdrawals) and point of sale transactions (including online and cash-back transactions) that you initiate using an ATM or debit card that accesses a NetBank Money Market, Net Value Interest Checking, or Super Value Interest Checking Account that was acquired by ING DIRECT on September 28, 2007. This means that on or after the Effective Date your NetBank ATM and/or NetBank VISA® Check card(s) won't work."

Although at this point I haven't received any notice of how or when I was going to be able to access my account again. Access to my money was cut from the root, I could not access my debit card anymore. Those inital transitional 60 days are counting down fast.

November 23rd 2007, First hint of doom arrives, access to my debit card is removed. I can't access my account to do day to day purchases any longer.

December 1st 2007, I receive an email from ING Direct requesting me to call them to provide more information about my account. Right away I call them and after 47 minutes on hold, listening to this horrible guy pitching sales for ING Direct. I was informed that they needed to verify my account information, which we do, they are pleased. Finally I have a chance to ask what is going on, when I am getting a new account. They inform me that within the next few days they will be sending a "welcome kit" on the mail and then I would be able to access my account. Days pass, no welcome kit, finally after on the 11th of December I receive the "welcome kit", letting me now that the Netbank website will go down on the 7th of December (really nice timing there) and any balance on my Netbank accounts will be converted to ING Direct. Also they inform me that I was going to need a PIN number that was sent on a different envelope to access my account. No signs of that pin number. I patiently wait for a few days. I haven't had access to my account since 23rd of November, cash is running thin, I need my money, but with ING Direct it is not going to be so easy.

14th of December, I call ING Direct. After another long hold. They assure me my PIN was sent, and I should get it on the mail any moment now.

17th of December, No pin. Another call. ING Direct customer service ask me to wait for a couple more days. Maybe it'll just arrive. I ask them if they can send a new pin by fedex, because I need access to my money, I OWE people. They say they can't. I have to wait MORE.

18th of December, it's been enough time now. I call ING Direct again. I ask them to send me a NEW pin, the first one never arrived, they ask me if I'm really sure because the previous PIN will be void if they send me a new one. What can I do, it has never arrived. Christmas day is nearing, I have NO MONEY and I OWE people money. I need that PIN. I request a new one. When I ask if there were other people in my same situation ING Direct Customer Representative tells me "I would be surprised [how many]"

22nd of December, finally I receive something, oh, it's a statement. I can see the money I have which I don't have access to. GREAT. Now they are teasing me. I am really upset.

I am very upset. It's beyond unacceptable how ING Direct has treated their new customers and the transition from Netbank, unthinkable how badly the whole process was envisioned and managed. I can't understand how it's been a month since I have had access to my account, with no money to buy food for xmas eve, I'm sure ING Bank employees will have Christmas dinner with their friends and family, I will have to eat tuna from a can. Thanks to ING Direct.

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Dennis Hayashi
Alexandria, US
Jul 21, 2010 12:37 pm EDT

After trying without success three times to gain access to my account I have finally cancelled it. The security process is convoluted and they cannot control any aspect of your on line banking except to mail you new pin numbers. When you call in to verify, the system may not accept your phone call because it does not match the phone you listed. When you call in on a cell phone, the system will not recogognize the tone and they will mail you another pin number, it is an endless series of sensless security. My advice is simply stop doing business with them. My account with NetBank went without any problem. I would not reccommend ING for any banking service, unless you want to put your money into a hole in the wall, and that might be easier to access. BTW I am a developer and their customer service and security is a lot of JIVE. Wish I had done this sooner.
Dennis Hayashi

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hurt deeply
Conyers, US
Jul 20, 2010 11:10 am EDT
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On July 1, 2010 I sent a check to ING to be deposited. They placed the deposit on hold for about three to four days before making the funds available. Later on the same day that they made the funds available, they notified me that I deposited a bad check, that was sent to me from a marketing co. I had no idea that the check was bad. They didn't know that the check was bad, because after placing it on hold, they released the funds. Now the nightmare begins, they closed my checking and savings account. Next, told me that I was a I intentionally tried to defraud the bank. The took a few thousand dollars of my money that was in my account and refuse to give me access. I have two direct deposits that are now in limbo, and will take a long while to re route these deposits. They refused to listen when I told them that the linking account that I initionally used to start the account had been closed. They insist on waiting for a couple of weeks and placing my money in an account that no longer exists. The worst thing is that three different customer service reps were very nasty and condensending. I filed a complaint report with the BBB and and the Federal Reserve, and would be very interested in joing in on a class action suite.

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Tony
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Jul 21, 2008 5:41 am EDT

I am so glad to read this, as I thought I was the only one who had experienced this horrible level of service from ING. What made it worse, was the fact that they were forcing you to take an overdraft (I hate them, and will NEVER accept one) with the checking account, otherwise your money was put in an Orange savings account that has no electronic access.

Fortunately for me I could see the writing on the wall and where this was headed, and immediately opened an account with HSBC Direct, and had my money bank transferred into my new account. My period of inaccessibility to my funds was limited to a few days.

I have been receiving a level of service at HSBC that rivals the great service from Netbank, whom I still miss dearly.

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Uhyon Chung
,
Jul 21, 2008 5:29 am EDT

Well, I found out about the NetBank collapse a few months back (I'm outside US and I don't use NetBank except for rare transfers). And I got lazy (since I have to call at odd hours), but finally decided to give ING Direct a call. I didn't wait too long as I called a few minutes after open (like 8:05AM).
Rep : "So how can I help you?"
Me : "Former customer of NetBank, heard it was transferred here, didn't know about it since I'm off shore until now."
Rep : "What's your Social Security #?"
Me : "blah blah"
Rep : "Okay... let me check"
after 5 or so minutes
Rep : "We don't have any accounts with that SS#, and since you're offshore, you can't create an account here!"
Me : "Huh?" Shocked "So what should I do?"
Rep : "Let me check"
after 5 or so minutes
Rep : "We'll have our research dept check it out. Call back at the end of the week"

A cheerful day, no doubt... I hope they didn't really lose it...

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Alexsa Torres
,
Apr 22, 2008 6:26 pm EDT

I filed a complaint and I am hoping this will lead to a class action lawsuit, I left my name and contact information with a legal head hunter and I am awaiting a call back from a lawyer or law firm. Yesterday ING closed out my savings and checking account without notice and claims they sent all the money to Wachovia (old closed out bank account) and ING said the money cleared with Wachovia. I called Wachovia they said impossible since we do not have an active account with them. I called ING back and the 2nd rep I spoke with said the 1st rep must have been mistaken. They also restricted access to my IRA account which the 2nd rep said would not happen. Because of this issue my husband and I are unable to access our paychecks until 5-15-08. We have no food or gas to get to work and no way to pay our bills which includes our mortgage. We begged them to do the right thing and at least put the money back and let us withdraw it and take our business elsewhere and they said they would not help us. We would have to wait until the money "showed up" and then they would transfer it to another bank account if we set one up.

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Suzanne McDonald
,
Feb 12, 2008 2:21 pm EST

I filled out this form. ING charged me 5 $10 fees for free transactions (under the Netbank regime). And ING refuses to reimbruse me.

Give it a shot, if enough of us complain, maybe we'll get some representation.

https://www.lawyersandsettlements.com/submit_form.html

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DJ Adams
,
Jan 31, 2008 8:34 pm EST

INGDirect turned some phony bank charges they created during my Netbank account closing over to a collection agency who is now harrassing me.

I agree time for the lawsuit against INGDirect.

Anyone got a lawyer yet who is interested?

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vittorio nicosia
,
Jan 30, 2008 8:32 am EST

it is the 30th of January and I am yet to see my money that was deposited in my Netbank account.

if anyone has information on the class action, I am a willing participant.

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doug bower
,
Jan 18, 2008 7:52 am EST

LOOK: Let's stop whining and get busy. I still have NO money from ING. They are keeping it I suppose. But, there are enough of us to begin a class action.

LET'S JUST DO IT

I've contacted lawyers and am waiting to hear from it. The class action will pay the attorney off the top so we aren't out money we clearly don't have because Ing has it.

(Do you think they spent it on a holiday to Brazil?)

Seriously, let's get with the class action!

Doug Bower

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Ck
,
Jan 10, 2008 8:33 am EST

I also had a bad experience with ING Direct. After NetBank was closed, my funds got transferred to ING Direct. During this transition, a check bounced even though funds were available. The customer service department at ING Direct was not helpful or empathetic to my difficulties. They are not refunding NSF fees that have been assessed even after I faxed extensive documentation. I would not recommend this bank to my worst enemy.

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Ing Bank false advertisement

ING Direct - www.ingdirect.com

I was looking to do a refi with ING. I locked in a rate of 5.87% which I thought was great! Two weeks later they sent a counter offer because they said my house value was below what I put on the application. I thought this was garbage. I had my house appraised 2 times and it was valued over 10k above what ING's supposed appraisal listed. The appraiser does a drive by and has no clue to whats in the house. The the counter offer included the same rate but 2 loans. One primary and one that would be an equity line. In the letter they said that I would need to respond within 30 days to take advantage of the offer and from the time that I accept the offer, the offer would lock for 30 days. So after shopping around, I accept the next month but within the 30 days (about 20 days later). AFter sitting for several days, ING finally sent an attorney to my house for the closing. When looking at the paper work, it had an incorrect rate. The attorney informed me that it was too late to call an underwriter and this was on a friday. I called monday and spoke to a rep (dont remember the name) and explained my situation. He tried to over talk me until I asked him if he could see the letter on his end. He informed me that he could and he quickly closed his mouth and went to inform his manager. I spoke to his manager and was informed that the counter offer didnt include the interest rate (even though it was listed on the paper). I was informed that the timeframe for the interest rate was still timed from the initial application start date.I was in shock. This didnt make sense at all. He informed me that he would speak to someone and would call me back tomorrow. He called the next night and informed me that there was nothing that he could do. I was very upset. I asked who was above him and he wouldnt tell me and tried to talk over me. He began to be very rude and constantly repeated himself. I did appreciate the fact that he tried to help (if he did at all) but I dont think he did. He could not justify the reason why ING couldnt give me the rate. All he could say was why didnt I respond to his reps when they called during my decision time which shouldnt matter as long as I was still within the 30 days. Thanks for nothing Carlos Rodriguez!(manger at ING)

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Ing Bank terrible customer service!

I opened this account by mail about a month ago. I called today to inquire about my PIN as it hadn't arrived. The "security" guy asked me a series of questions. He told me that my home address didn't match up--that it came back under someone else's name. Well, I hold the title, I own the house. After a few back and fourths, he became very rude and threatened to cancel my account. I asked to speak to his supervisor--he told me she'd be in "sometime next week."

This is exactly the kind of horror story we hear about Internet banking. It's like 3 college guys run this place out of their basement. Well, he did end up canceling my account and hanging up on me. I called back only to be told that my account was canceled. How do i get my $$ out? Well, that's another department.

Folks, save yourself the time, money and frustration and find a bricks and mortar Credit Union. You will earn about the same interest and be treated that much more politely.

If Ing Direct isn't a scam, then it's borderline fraud. Stay away from them.

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abaraham kaminowitz
new york city, US
Sep 28, 2010 4:02 pm EDT
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the complaint i have is logon my computer was running slow so i restored it the way it came out of the box now i have a problem to restore it so i can logon to veiw my accounts i do call they give me a temp. password follow what they send me still cannot logon i am being blocked the only thing i have is windows firewall before i cleaned up my computer i could logon i dont know what to do if i logo with a new password it comes back locked out i dont think that this blog is for what i am writing about then again u never know i like the paper statements better or that i am computer dumb maybe someone out here on this blog knows i will check back to see if i get a answer to fix this thank alot jackie from new york city

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Splendor
, US
Mar 21, 2009 10:49 am EDT

I would totally agree with Jon Garza and Kay Scannell about the kind of ruthless attitude and service ING Direct offers to it's customers. They not only closed my account but also would not give any reason when requested. Infact they even went one step further by saying they would not honor my request to open a new account with them anytime in future and hung up on me.

All this, only perhaps for one reason that I would not agree to give answers to some very personal questions the "security" guy asked me when my address did not match while requesting for a new PIN. I was not so comfortable to this "third party security guy" and hesitated to give details he asked me to. Now a couple times I called in to check what exactly went wrong, they would hung up on me in less than one minute saying the account is closed.

I am clueless about whether my decision to not give out personal information could really cost me like that ? Certainly not happy with these guys, shame !

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kay scannell
,
Oct 09, 2008 3:05 pm EDT

Horrible experience with ING STAY AWAY ... after opening an acct had trouble with my pin and called then I answered a bunch of questions and was told they would send a pin...never did I called again was told they cancelled the acct for Fraud ? When I questioned this they would not give me any info...would only say that they acct was still open but I would not have access and when they decide to close it they will transfer my money within 10 days or longer I had to really push and insist they close it that day so I could see the money in 10days..we'll see...this place is a rip off STAY AWAY FROM ING

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Greg
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Jan 15, 2008 8:23 am EST

I've had an ING account for 6 years and I have encouraged others to open accounts. ING has paid me a lot of money in interest over those 6 years. I have always been satisfied with their service and watched as their security measures became tighter and tighter. They are definitely not a scam or a fraud.

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Nicky G
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Nov 12, 2007 12:43 pm EST

I have been w/ ING for over 3 years now and have never had any problems. I have never had to contact their customer service department, except for when I had a simple question regarding a transfer; I was helped promptly, courteously, and my question was resolved. They offer higher than the average APY and I think they are great!

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Suzie Sleuth
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Sep 25, 2007 9:03 pm EDT

WOW Thank you for taking the time to complain. You just saved me a bundle. I was just about to sign up because I keep getting these mail pieces that tell me there is nothing better than the account. I thought I would do some research and found very little regarding consumer reviews.

I appreciate your comments!

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12:00 am EST

Ing Bank in an attempt to save money I have now spent over $ 200.00 with this company

On October 11, 2006 I decided I would open an account with ING Direct Savings, since I have heard nothing but good things about them I gave it a try. I went online and set up this account. In doing this I was asked for a date to start deducting the money from my bank account and I requested this initially take place on 10/13/2006. I requested this because that was the day I would have the available funds in my bank account. The initial withdraw was set up as 50.00 and then to recur every week thereafter in the amount of 25.00 a week. No where in this website did it state they would start attempting to debit my bank account that very day. Since October 11th this company has cost me over 200.00 in bounced check fees due to the fact that they continue to try to get this money every single day. From the 11th, the very first day they attempted to withdraw they have had me in the negative with my bank. This caused a chain reaction with every other check that I had open in my account. When I contacted ING they stated this was not their fault, I believe her exact words were “you’re the one who opened the account”. In an attempt to save money I have now spent over 200.00 with this company.

They refuse to refund me any of the bounced check fees. And I would like this to be rectified immediately. I can not seem to get anyone to help me!. Please contact me at your earliest.

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Jessica c logan
Greenwood me 38930, US
Jan 28, 2024 10:30 am EST
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So I lost my phone and access to log back in and won't nobody get in touch with me

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Crystal Wong
,
Nov 17, 2008 12:37 pm EST

I gave these people benefit of the doubt when they took over NetBank. Wow, was I ever wrong. Four calls later, I still can not get a refund on my former NetBank account. Now they are claiming there is some security issue with the main account holder. Give me a break. He answered all the questions 2 months ago on the last call, and we waited for the check which never came. So I called to find out where the check was. Only to find out there is a security issue. Hmmm ya think they could have called or written us a letter to let us know there was a problem. Yea right! No instead they figure that we will forget that we wanted our money back and would go away. What is the deal with these companies wanting to hold on to your money and having to beg to get your money back. I am sick of wasting my valuable time on repeat phone calls to customer service agents who can not do their jobs correctly. And do not get me started on the dumb companies who outsource their calls to India. EEEEeeekkkk!

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random google search
DC, US
Jan 07, 2011 1:40 am EST

You can cancel the automatic transfers on ING you know. Automatic doesn't mean autopilot, it's important to monitor these things. I doubt they will give you back the money another bank charged you, it may be better to go speak with someone in-person at the bank that charged you the fees. In addition, you may be able to contact the companies (who may or may not) have also charged you fees for a bounced check.
Best of luck. I know everyone can't monitor their accounts daily, but I have alerts set up so if say a withdrawal of over 100$ comes out I get an e-mail (which I do check daily), or if my balance dips below say, $300. Nearly every single bank, especially online banks, have this feature.
It may be better to do one-time transfers, instead of automatic transfers. I ran into a similar issue transferring from checking to savings, but within the same bank.

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dana1974
nope, US
Aug 01, 2009 10:39 am EDT

Financially Secure, you may be financially secure, but you obviously can't read. I'm gonna guess you're financially secure 'cause people throw money at you to shut you up.

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Financially Secure
,
Jul 02, 2008 6:41 pm EDT

If you don't have more than $50 to spare in setting up an account, then you shouldn't be trying to setup another account elsewhere. If your bank charged you bounced check fees, it is because you are broke and don't have any over-draft protection in the form of money in a savings account or other financial investment. If $50 is all you had in the checking in the first place, you weren't in a position to move that out of your existing account. It is your fault due to bad judgement.

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Ing Bank contacts

Phone numbers

133 464 +31 205 639 111 More phone numbers

Website

www.ing.com

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