SUBMIT A COMPLAINT

Incredible Connection / JD Consumer Electronics and Appliancesonline purchase of items

I placed an order ([protected]) with Incredible Connection online for two items that were on sale. A Lenovo 4 inch 3G cellphone for R399 and a Samsung Galaxy S8 LED view cover (gold) for R190. Once the order was placed I did receive a confirmation. I daily checked the status of the order and found that there was no movement. After 5 working days I contacted the call centre and was told that the complaint would be escalated. After 7 working days there is still no response. I called again on the 7th working day and was told that nothing was done with the complaint escalation. They would escalate it again and I would receive a phone call on the day. Thus far I have received no feedback. By working day 10 I am supposed to have the items delivered to me according to the online website. After working day 7 if the items have not been dispatched there is no way I will receive it by day 10. I also go on holiday soon and am worried that I will not get the items. No feedback whatsoever from Incredible Connection. Tried to log a complaint via the JHB Fourways branch but no response from them either. Please help. I just need to know what is going on and when will I receive my items. Is it a stock issue with one of the items? The cover is available at selected stores, surely this can be dispatched to me in the mean time?

Ni
Dec 11, 2018

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