In The Company of Dogs / Returning a dog bed

I ordered the fur fighter half circle shaped dog bed. None of my three dogs would go near it. I put it outdoors to sun and air, still no deal. I never took the tag off. They okayed the return but did not provide a return label. I hauled it up to UPS where I was told it would take $100 to return it. (LARGE bed, $249).

I came home and called customer service. They said they don't provide return labels that can deduct from the refund. I haggled with them and they eventually said they'd pay half of the cheapest method possible back. I told them I will never shop with them again. Potpourri has 18 catalogs and they haven't figured out better customer service????

I wanted a return label the same cost that it would take them to ship it, and deducted from my refund. Absolutely not was their reply.