Big Apple Pet Supply
Reviews and Complaints

I was gonna buy a tree frog from this place, but then I saw a bunch of bad reviews. People were saying the animals were sick or dead when they arrived, and that the company was rude when they complained. I told the company I didn't feel good about buying from them because of the reviews, and they asked where I saw them. I said I found them on the ComplaintsBoard.com and Reddit. They said thanks and have a good day. But then they started texting me a bunch of screenshots of five-star reviews, even though I was on an important call. They said they worked hard to run the business right and that I was being insulting. That's not how you treat people. Other reviews say they delete bad reviews from their site, so I don't trust them. Don't buy from these guys.

I got 4 animals from this seller. They said they were Field Collected. I got 2 Sexed Adult Red Eyed Tree frogs and 2 Sexed Adult Tokay Geckos. They came fast, but the packaging wasn't great. The frogs were in deli cups, but the Tokays were in a mesh bag with paper. Tokay Geckos are territorial, but they put them both in the same bag with paper between them. The red eye tree frogs looked healthy and were the right size. They seem to be doing well. The Tokay Geckos were in bad shape. They had regrown tails, which they didn't tell me. They were very small and skinny. One died a few days later. The other one is eating, but not gaining weight. I think it has parasites. I'm not sure if they were sexed right. They looked so bad that I didn't want to check. They were more expensive than the ones at reptile shows near me and in worse shape. They also filter out bad reviews on their website. I wrote a 3 star review for the Tokay and a 5 star review for the red eye. They only published the good one. All their animals have 5 star reviews, so they must be filtering out the bad ones.

I spent $150 on two tree frogs. One of them, Punch, is beautiful. The other one, ***, died less than 4 hours after unboxing. I was told to send pictures of my entire setup (which is fine, trust me). But why bother? There's no guarantee on frogs. You can find reviews of Big Apple Pet Supply Inc on other sites, so I suggest you check them out before buying from them. Also, a big thank you to Big Apple for putting my real name on the *** reviews site. I didn't ask for any money back, so I didn't send any pictures. And how was I rude for pointing out that they might have a major issue? Had to edit this review to fit the character limit.

EB: One of the frogs has already died.
BA: Typical auto-response.
BA: Highly unusual... They request photos. While frogs have no guarantees, we would at least like to evaluate your system. Thank you and sorry to hear that.
EB: I know where I won't be getting any more frogs. I'd also like to add that one of those frogs died within 3 hours after opening the box.

Response from the owner 15 hours ago: We assume this is *** of *** referring to the red eye tree frog you claimed died overnight. We asked you perfectly legitimate questions about your setup along with some photos. You refused to show us your enclosure and temperature gauges, etc. There's no reason to be outright rude to us when we are trying to help you. You can urge others to go see reviews outside of ***, but the most legitimate reviews are on ***. In addition to that, we welcome anyone to go to our website to see more than *** 5-star reviews that include customer photos. We have been in business since *** online and about to hit our 30th year.

UPDATE: The review says that there is no guarantee on frogs, but anyone is free to read our live animal guarantees as they appear on all pages of our website so that they can see in writing that this is not a fact. We did try to help this client, but unfortunately, they refused all help and wouldn't even show a single photo of the enclosure or gauges or any aspect of the setup.

I had a shipment set up for my pets to come on a specific day because I wouldn't be home on Tuesday. I told them multiple times that I couldn't receive the package on Tuesday. They said my animals would come on Wednesday. A customer service person was really mean to me, lied and sent them on Tuesday, the day I said I couldn't receive them. They told me to order and promised that my animals would come on Wednesday. I have screenshots of them telling me this. They lied and sent them on Monday. I have proof that they lied and that the customer service person was rude to me. They acted like they didn't know what was going on and stole my money. They purposely endangered animals and sent my package on the wrong date. They lied to me and stole my money. Big Apple herpetological steals from disabled people.

Very rude customer service. Glad we went with another company.

Great company great service always Liver healthy safe and alive reptiles this is the only place to go for online ordering of reptiles

I recently just purchased 4 Western Painted Turtles..They were healthy, the shipping was fast, and the rates were reasonable! Would do business with them again! I highly recommend!

I tried ordering an Amazon tree boa that was listed for 58$ they canceled my order and said the price changed to 130... so I went to get a Colombian red tail baby instead and they said they have 5 available on Instagram i ordered the same day, I get an email the next day saying that the red tail boas are not in sellable condition but then I email them on a different email and they say they are sold out, so what is it? Sold out not available or in such bad condition they can't be shipped...?

My husband and I ordered baby turtles, and they arrived safe and well. The interactions with the staff through email and text were pleasant and helpful. The turtles are in superior condition, and are active and already exploring. Big Apple Herps have excellent prices, and use FedEx for a speedy delivery. When one kind of turtle we wanted was not available, they contacted us immediately, and offered a wonderful substitute species. All in all, the best online live reptile experience I have ever had, these guys are great!- Ray, New York

don't buy from this company, in my opinion, they don't take care of these animals properly. I ordered a baby black roughneck monitor from them which passed away in less than 3 days. disappointed but reassured since they gave me store credit which I used to buy 2 baby Savanah monitors and a baby male green keeled bellied lizard. Well, the savannah monitors arrived doa and the green keeled lizard died just a day later. when I contacted them and I admit I cursed at them but in my defense, I was frustrated that's almost 400 dollars down the drain and a company that's sent me 2 halfway to death's door animals and 2 doa animals. When I informed them about this they got really defensive and I quote, ¨weve had a 99.3% success rate and somehow you have 4 dead animals?¨ They also said no one has problems with the green keeled bellied lizards and the babies are usually awesome. I sent the correct photos except for the person I was talking to who said the box was blurry having more questions I asked more but then they stopped responding to my email and number on march 25 and I haven't heard from them since. Please don't order from this company and yes they will probably try to justify or deny these claims but I have photo evidence. I have also been keeping reptiles for over 10 years and have ordered from numerous other very good companies that have sent me HEALTHY reptiles for example underground reptiles.

Sent a much older live reptile than i ordered and it died one week after receiving it. They are VERY unprofessional and extremely rude to someone who just lost a pet that i was planning to have around until possibly my 60s after just a week. The seller is trying to completely manipulate customers and blame them. I am very disappointed with how they are treating me. The website says that they are located in florida, yet my reptile was shipped from Texas. When i received my order, i texted the company.. which is the ONLY way to reach them by the way.. and asked them how old she is because she seemed to be between 18-20 inches from my guess. This animal was way too hostile for me to actually measure it, so i estimated what length she was. I also asked when she last ate and what type of food she had been given. They told me to wait 48-72 hours to feed her and that she eats fuzzy mice. They never answered my question as to how old she is. I tried to feed her after 48 hrs then again at 72 hrs, she would not eat. After 8 nights in our home, in her cage which was setup up wonderfully.. she sadly died. I am extremely upset and just want a refund so i can purchase an animal somewhere else that doesn't treat customers this way and that doesnt claim to sell be a snake breeder and sells wild caught snakes. They claim that they have been in business for 27years, and i am sad at the thought of how many customers, families, people, and animals that they have disappointed.

You won't find a lot of the negative reviews on here because they mysteriously get deleted, but I'll take my stab at explaining the absurdity of this company. Firstly, company states it's in Florida but always ships from Texas? Curious. I'm a pretty dedicated scorpion keeper and have never received scorps in worse condition. One ice cold one dead on arrival. I go through the necessary measures to claim a DOA, including resending pictures multiple times even though I was consistently meeting the requirements. After texting the business (27 years of business and nobody to answer emails in the same week you send them?) they notified me that it would be an extra $50 to reship my DOA scorp. Ridiculous but nonetheless I accepted, but after mentioning the absurdity of a "free replacement policy" having a $50 charge at the cost of the consumer the owner blew up about his sales figures and how somehow it was laughable for me to question such a charge. I implored him to show me an example of one company with such a specific and nitpicky policy, to which I was ignored and quoted more sales figures and how I can't hurt his business with negative reviews (ok dude?). Fast forward to now and both the scorpions, the replacement too, are dead. AVOID THIS BUSINESS THE HALF DEAD ANIMALS THEY SEND YOU NEVER RECOVER. Don't believe me? google "Big Apple Pet Supply Reviews" and let other people explain the shakedown that is this fraudulent company. Really wish this company was actually in Florida, would love to meet the owner in person, although I wouldn't really know what to expect of this "Owner" at this point. Expect a ridiculous reply from him/her under this not responding to any of the points I made... Seller is actively malicious and not focused on connection you with the product you ordered, just taking your money and telling you he makes a lot of money treating other like this the second there's a problem.

This seller is a very conscientious seller. This seller sells unhealthy reptiles. They respond kindly before purchase, but if it becomes a problem, they turn into evil. I bought 4 Leopard Geckos from this seller on Monday, March 8. The next day the package arrived, and when I opened the package, I sent a leopard gecko without any insulation. And 1 out of 4 Leopard Geckos appeared to be in very poor health. It seemed to be a temporary condition due to stress during a long flight, so I took intensive care in the warm Vivarium. That night I checked my Leopard Gecko, and one unhealthy lizard was struggling to bump itself from place to place in Vivarium. It was midnight and it was difficult to take him to the vet, and I had to watch the sick Leopard Gecko without sleeping. But in the end, he couldn't last a few hours and died. I sent a picture to the seller at dawn. But in the morning, I sent him a text again with a picture. There was no response. When I said that I would open a dispute, the answer came. He told me to print a lizard on the box. I accidentally threw the box away. I accidentally discarded the box, but said that it's a Leopard Gecko you sent and that I'm comparing one of the same morphs. He also said he admits what he sent and gives me a $75 shop credit. I said that I will bear the cost of re-delivery because there was a mistake in the shop that the unfair policy was not confirmed. He rejected everything. Because of the only box! The box is part of the evidence for a claim if a bad buyer replaced another dead reptile. He admitted to being the Leopard Gecko he sent. However, he said he couldn't give a refund because of the only box, even though he admitted that he was the Leopard Gecko he sent because he didn't have a box. Never buy reptiles from this seller. It's a very poor seller, and since then I've seen this seller's Internet review and the rating is very bad. Don't be fooled by kindness in the first place! Also, don't believe in 27 years of experience! He didn't put any warming material in, and he just sent it like a cheap item. I'm sure... if you buy reptiles from this seller, I'm sure you'll really regret it and hate reptiles. I will post this review on every review site I can. I think I donated $134.95 to the homeless and I'll review it to the end, hoping that no other victims like me will come out. It boasts 27 years of experience, but it must have disappointed many buyers over the past 27 years. It is recommended to purchase after viewing a lot of reviews before trading. And I attach a photo of evidence. Thank you. Every time he spoke, he boasted that he had 27 years of experience.

I ordered two Russian Tortoises. I picked them up from the fed ex hub as soon as they opened at 830 am. They were packaged poorly and the sacks they were in were very dirty. One Tortoise eyes were swollen shut with gunk all over it and was wheezing loud enough to hear without assistance by the afternoon, so I took it to the vet where the vet determined it had an eye infection and a respiratory infection. I was in contact with BigAppleHerp the entire time. here are some of the things they told me.

1. my vet is taking advantage of me

2. Russian Tortoises don't get eye infections or respiratory infections

3. It got too hot on the delivery truck before it was delivered to my home because it gets 120 degrees in my area (even though i told them multiple times I picked it up from FedEx that morning so it wasn't on the delivery truck and therefore not exposed to the high temps of the afternoon)

4. Russian Tortoises don't die

the tortoise died and 3 days after I notified them it died they asked for pictures to issue me a refund. I dug it up and sent the pictures and have not received any further communication from them. Other then they want a copy of the labs my vet did to determine it had a respiratory infection because "Russian Tortoises don't get those" and when I told them how unhappy I was they told me "What's one more bad review?"

I wanted to share my experience with bigappleherp.com. I have to say, I was not impressed. The owner, Steven, seems to be a bit of a cry baby and the reptiles he sells are not healthy. If you're in the market for a new pet, I would recommend looking elsewhere. I've had good experiences with Underground Reptiles and Imperial Reptiles. They deliver on their promises and don't try to deceive you.

I also want to mention that Steven, the owner of bigappleherp, has been accused of some very serious allegations. I won't go into detail, but let's just say that he has been accused of some very disturbing behavior. It's important to support businesses that treat animals with respect and care for their well-being. Steven's behavior is unacceptable and he should be held accountable for his actions.

In conclusion, I would not recommend bigappleherp.com. There are plenty of other reputable businesses out there that sell healthy and happy reptiles. Do your research and make sure you're supporting a business that aligns with your values.

So, I ordered a leopard gecko from BigAppleHerp and I was really excited to receive it. But when I opened the delivery box, I found that the gecko was dead. I was really upset and I immediately contacted the company to let them know what had happened.

I sent them a video of how I carefully opened the box, but they didn't seem to care. They told me that it was my fault that the gecko had died because I had sprayed a little bit of alcohol to disinfect the FedEx box before opening it. I couldn't believe it! They even told me that they didn't understand COVID and that there was no research to show that surfaces or objects could carry the virus.

I was really disappointed with their customer service. If they had just told me that the weather was too cold to ship the gecko at first, I wouldn't have been so angry. But instead, they blamed me for something that wasn't my fault.

Overall, I would not recommend BigAppleHerp to anyone looking to buy a pet. Their customer service is terrible and they don't seem to care about the well-being of their animals.

So, my daughter was super pumped to get her first chameleon. She found Big Apple Herp online and thought it was the perfect place to buy from. But, let me tell you, it was a total disaster! The chameleon arrived dead! Can you believe it? And it was the middle of winter! Who in their right mind would mail a reptile in those conditions?

To make matters worse, this company claims to have been in business for 27 years and sold over a million reptiles. You would think they would know better than to ship a live animal in such harsh conditions. And when my daughter asked for a refund, they refused! Can you believe that? They took her money and didn't even offer to make things right.

I am beyond disappointed with Big Apple Herp. Their customer service is terrible and they clearly don't care about the well-being of the animals they sell. I hope they enjoy the $135 they stole from my daughter because I will never recommend them to anyone.

I recently had an experience with BigAppleHerp and it was not a good one. I ordered a specific type of lizard, but when my package arrived, they had sent me the wrong one. I was so frustrated because I had to take five pictures of the lizards and keep taking them out of the box, which was really stressful for them. I felt so bad for them, but I had to keep taking pictures until I got the right one.

The customer service was not helpful at all. They were really rude to me and acted like they didn't care about my situation. They were just sitting behind their computer screens, typing away like keyboard warriors. They didn't even try to make things right or offer me a refund.

To make matters worse, they sent me a random gecko instead of the one I ordered. I was so disappointed because I had been looking forward to getting the one I wanted. When I asked for a refund, they refused because I wouldn't take my other lizards out of the box to take yet another picture of this mystery gecko. I was so frustrated and upset.

I ended up dropping one of the lizards and it got an awful spot on it. I felt so bad for it and wished I had never ordered from BigAppleHerp. I would not recommend buying from them. You can find much better geckos at Petsmart for $20-30. Don't waste your time or money on BigAppleHerp.

I recently had an experience with BigAppleHerp that left me feeling quite disappointed. I reached out to them through their Facebook messenger, hoping to get some information about purchasing a gecko. Unfortunately, the agent I spoke with was not very helpful. In fact, they were downright rude.

Their responses were very short and didn't really answer my questions. It was almost like they didn't even read what I had written. I had to rephrase my questions multiple times, and even then, the answers I received were vague and unhelpful. When I asked for clarification, the agent started using capital letters and sarcastic phrases like "again, like I said" which made me feel like they thought I was stupid.

I was really disappointed by this experience. I had heard good things about BigAppleHerp and was excited to potentially purchase a gecko from them. But after this interaction, I don't think I'll be doing business with them. It's a shame, because I was really looking forward to adding a new pet to my collection.

Overall, I would not recommend BigAppleHerp based on my experience. The customer service was lacking, and I felt like I was being talked down to. If you're looking for a pet supplier, I would suggest looking elsewhere.

So, I gotta say, my experience with BigAppleHerp was not great. I mean, I ordered a snake from them and it arrived dead. Dead! And not only that, but when I tried to get in touch with their customer service, they were super rude and unhelpful. They even accused me and my kid of trying to scam them! Can you believe that?

I ended up leaving a review on a bunch of different websites, including the Better Business Bureau, and even then, they still didn't seem to care. It's like they don't value their customers at all.

Honestly, I wouldn't recommend buying anything from this company or any of their affiliates. It's just not worth the risk. And if you do decide to take the chance, make sure you're prepared for the worst. I mean, I had to deal with a dead snake and a bunch of unnecessary drama. It was not a good time.

Oh, and just to give you an idea of how bad it was, after the snake died, we measured it and it was 31 inches long. I even added a photo of it to my review, but I had to make sure my kid didn't see it. He used to check on the snake every morning when he woke up, and I didn't want him to see it belly up like that.

Anyway, long story short, BigAppleHerp is a terrible company with terrible customer service. Avoid them at all costs.

I bought two snakes from BigAppleHerp and I have to say, I was pretty disappointed with my experience. The first snake I got was a California King snake, but unfortunately it was a runt and only survived for 9 months before passing away. It was really sad to see it go so soon, especially since I was hoping to have it for a lot longer.

The second snake I got was a caramel corn snake, but it was in really bad shape when I received it. It was extremely skinny and didn't seem to have much of an appetite. It was also missing some scales, which was a bit concerning. I tried to take care of it as best I could, but unfortunately it only lasted for 4 months before passing away as well.

I did everything I could to try and keep the corn snake alive, including force feeding it and even giving it half of a small pinky, but it just didn't seem to want to eat. It was really frustrating to see it waste away like that, especially since I was hoping to have it as a pet for a long time.

Overall, I wouldn't recommend BigAppleHerp based on my experience. The snakes I received were not in great condition, and it was really disappointing to see them pass away so soon. If you're looking for a reliable place to buy snakes, I would suggest looking elsewhere.

I recently purchased a salfin dragon from BigAppleHerp and unfortunately, it was not in good condition upon arrival. The reptile was extremely cold and barely moving. It also refused to eat and was even pooping blood. I immediately contacted the company to inform them of the situation, but they didn't seem to care about the low quality of their reptiles. They simply told me that I had lost my $200 and that was that. Needless to say, I was extremely disappointed with their poor customer service and will not be ordering from them again.

To make matters worse, I also ordered a blue iguana from them and it wasn't healthy looking either. I think I may have even received a green iguana instead of the blue one I ordered, but when I notified them, they didn't seem to care. I ended up wasting $500 altogether on these low quality reptiles.

My advice to anyone considering purchasing from BigAppleHerp is to go with a better quality reptile company. Don't waste your money on their low quality animals and poor customer service. I wish I had done more research before making my purchase, but now I know better. Good luck to anyone else considering buying from them.

I recently made a purchase from BigAppleHerp for an adult male European Pond Turtle. I was so excited to receive my new pet and couldn't wait to welcome him into my home. However, when I received the turtle, I was surprised to find out that it was actually a female. I immediately took a photo of the cloaca/tail area and sent it to the company to show them the difference between male and female turtles.

To my surprise, they insisted that the turtle was a male and that their "guy with 22 years experience" confirmed it. I was a bit confused because the tail of the turtle was not as muscular as a male's tail should be, and the cloaca was not in the right position. I tried to explain this to them, but they kept insisting that it was a male. They even cited their disclaimer that "sexing" of turtles is not guaranteed.

I was disappointed because I specifically ordered an adult male turtle, and now I had a female turtle that was gravid with eggs. I could palpate the eggs and ovaries, which confirmed the gender of the turtle. I felt like I was misled by the company, and I was not happy with the way they handled the situation.

Unfortunately, my experience with BigAppleHerp did not end well. The turtle that I received was found dead in my pond just three days after delivery. I was devastated and didn't know what could have caused this. I decided to dissect the turtle to see if I could find any clues as to what happened.

To my surprise, I found eggs and ovaries in the turtle, which confirmed that it was indeed a female. I was even more disappointed because I felt like the company should have been more transparent about the gender of the turtle. If they had been honest with me from the beginning, I could have made a more informed decision about whether or not to purchase the turtle.

Overall, my experience with BigAppleHerp was not a good one. I felt like I was misled and that the company did not take responsibility for their mistake. I would not recommend this company to anyone looking to purchase a pet turtle.

I was disappointed with the way BigAppleHerp handled my situation. Although they were kind before the purchase, they turned into an evil seller after the problem arose. I purchased four Leopard Geckos from them on March 8, 2021, and the package arrived the next day. However, when I opened the package, I found one of the leopard geckos without any insulation, which was concerning. Additionally, one of the four Leopard Geckos appeared to be in very poor health.

I assumed that the poor health was due to stress from the long flight, so I took intensive care of the gecko in a warm Vivarium. However, that night, I checked on the Leopard Gecko, and it was struggling to move around. It was midnight, and I couldn't take it to the vet, so I had to watch over it without sleeping. Unfortunately, the gecko couldn't last a few hours and died. I sent a picture of the dead gecko to the seller at dawn, but there was no response. I sent another text in the morning with a picture, and finally, I received a response only when I threatened to open a dispute.

Overall, I was disappointed with the way BigAppleHerp handled my situation. They sold me unhealthy reptiles, and when I reached out to them, they were unresponsive until I threatened to open a dispute. I would not recommend this seller to anyone looking to purchase reptiles.

up before shipping. Also, the website is confusing and hard to navigate. I had trouble finding what I needed and ended up buying from a different site. The prices are also a bit high compared to other pet supply stores. Overall, not impressed with Big Apple Pet Supply Inc.