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CB Animals and Pets In The Company of Dogs 101 Billerica Avenue, Billerica, MA, 01862, US
In The Company of Dogs company logo
In The Company of Dogs
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In The Company of Dogs company logo

In The Company of Dogs

101 Billerica Avenue, Billerica, MA, 01862, US
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In The Company of Dogs - damaged sweatshirt

On 11.27.13 purchased a long sleeve top and hoodie sweatshirt . The hoodie arrived damaged with a hole in the front. I contacted customer service on 12.5.13 and was asked if I wanted a refund or replacement., I want a replacement. I was told it was being sent. On 12.20.13 called again to find out where replacement was. I was told on back order til 1.4.14 called again around the 1.6.14 still no sweatshirt. Called again and was told a supervisor would get back to me. NO response. I called again on 1.18.14 told them I wanted a straight answer CSR said item was still on back order and I should expect to receive my item in 3 weeks. I told her I went on her website and it states item DA1352 is in stock! I also stated I would be filing a complaint with the BBB. She hung up
I then filed a complaint with the BBB. I am disgusted that this company lied about a $40.00 sweatshirt . consumers need to be aware of the horrible customer service

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WFDDeac
Winston-Salem, US
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Aug 06, 2014 8:11 am EDT

Worst experience ever. Refused to credit for some VIP membership that they claim was "checked" when I bought a $20 t-shirt. Now I've been unknowingly paying $12.97 per month on my VISA for the last 12 months (= $156) because of some marketing negative option checkbox on the checkout page.

SCAM OPERATION.