IKEA
reviews and complaints

I Ordered pieces to assemble a desk, the delivery should of included 3 pieces and I only received 2. I called IKEA and was told they forgot to add the third piece the table top and it will take up to 12 days to get to me because they are behind in processing orders.

Customer Service line, not friendly or understanding and when I called them 9am on the dot I still didn't get a rep until 31 minutes later.

This is the first time I ever purchased with IKEA and once I get my last item delivered it will be my last time. I will also make sure to tell family and friends about this experience if they ever decide to purchase from IKEA to let them know what they are getting into.

I bought 11 items on 6/16/17 and scheduled a delivery the next day. No one came and I was informed to reschedule. Rescheduled to 6/23 but got call asked me to contact IKEA because of some "discrepancy". I went to the store and rescheduled the next day but still no show. I called XPO twice. Interestingly, they told me delivery got delayed in the first call and they told me they didnt even have the merchandise in the second call! I went to store again and IKEA staff told me they could reload items from the store and reschedule for the next day. So I waited and waited. Nothing happened. I called both parties and both told me my order is rescheduled to be delivered the next day without even asking my availability? I called customer serv. ending up with order cancellation. The reason I got from him was even more ridiculous, holiday season? I can tell the customer serv. is happy because order cancellation is the easiest solution for him. They do this on purpose.

I paid $100 for kitchen remodel plan to Ikea. The contractor, [protected]@scituatecaseworks.com, showed up and gave some ideas. He was to formalize the plan. Never a response and ignored emails. Went to Ikea, Avon, Ma. Talking to salesperson, who was interrupted 3 times by supervisor to go to lunch. After the third time the salesperson walked away after supervisor continued to harass her. No other help present. Emailed Ikea, said sorry no refund.

I placed a large furniture order on May 23, the order was paid for and I received a confirmation email as well as an email showing my order and an estimated date of delivery of June 5th. By June 6th I had I had not heard anything from Ikea or the delivery service. I proceeded to call the support number provided on the email. I waited an hour to get through to speak to a rep who proceeded to put me on hold another 20 minutes before the call was dropped. I called back, another 45 min on hold until someone picked up and notified me that my order was cancelled in ikea system. She mentioned the order was placed at 11:30 at night and the payment was not recieved until 12 so the transaction was cancelled. I was very upset because I was not notified about this! I asked to speak to a manager and she transferred me where I waited on hold another hour to speak to a manager. I spoke with shakira, who was in no way helpful or sympathetic to the fact that I was never notified by IKEA that my items would not be coming especially because I am due to give birth in two weeks and needed my furniture asap! She proceeded to tell me it was my fault that the transaction was declined. My bank did not decline the order, IKEA did! She said the best she could do was offer a 30 dollar gift card and reorder my items which would take another 14 business days! I declined because of the lack of customer service I have received. This was. 1, 400 order I was waiting on for two weeks! This customer service is unacceptable. I have never dealt with such poor service.

im trying and trying and trying contact Ikea from email or phone but I could not get any feed back... I bought a dresser but nobody tell me where this is and the delivery data was May 24 and today is Jun 1st and nothing any news nothing nothing ... how I cancel this purchase, because if the delivery quality is like this the peace should be same... I will never will buy here again... the customer is like a trash for IKEA.

I was denied the return of 2 ikea items because my brother whom helped transport the items had done previous returns. The manager refuse to return my items based solely on my brother's presence. She called security who told me "to get this ### out of here" meaning the products that I once paid $ for now is considered "###". I'm starting a ban ikea movement in my town.

I had an order which was not delivered. The refund of that item does not match the total of my re-order of the exact same item.

I have spent over 2 hours on the phone in 2 days trying to get this resolved.

The difference is $86.70.

IKEA chose the delivery company which lost my order - not me. IKEA is wrongfully withholding my funds because they have to file an insurance claim!

I bought a dining set from Ikea and paid some extra money for home delivery. I was satisfied with almost everything but unfortunately delivery team was careless and they damaged one of my chairs. I contacted Ikea main office the same day and explained what had happened but there was no reaction. The person I spoke to said that they will check on my issue and contact me back later. Of course they never bothered to do that.
I went to our local Ikea store and told them that I wanted to get a replacement or a refund, but they said that they were not able to do anything. Store staff said that I had to contact their head office. As I already said - head office did not care. I am very disappointed with Ikea!

I bought a dinner table from a local Ikea store and paid for delivery service. When I paid for my table at the store everything was fine with the table. I checked it several times and did not find any damages. One the delivery day when I checked it again there were several scratches on the surface of the table. I refused to accept it and told the delivery guy that he can take it back to the store. Next day I went to Ikea and demanded a full refund, but they refused and said that there was no reason for them to do that. They tried to make everything look like it was my fault and that I was the bad guy. I consider myself a victim of this scam! I'm 100% sure that those were two different tables and that they tried to sell me defective one. I will not give up until I get a full refund!

I was looking for an office chair and went to Ikea to find one. I found a perfect one and decided to buy it, and I also want to mention that comparing with other sellers Ikea had more reasonable prices. So I purchased my chair but I did not notice that it was defective. I know that was my fault that I did not check it more carefully but that was also their mistake. That showed that they did not check their products at all. Anyway I came back to the store and asked for a replacement but they refused and said that I need to prove that chair was already damaged when I bought it. I had nothing to say. Person I spoke to was not nice to me and he clearly showed his disrespect towards me. I also spoke with the store manager which said that exchange was not possible. I'm very disappointed with Ikea!

I took an entire income tax check and drove over 3 hours one way to buy a cabinet at ikea near ft. Worth, texas. When we began putting it together a major part was missing. I called customer service and they informed me I had to drive all the way back with my receipt. I work 2 jobs so this took a little while to get back. I picked up the part, finding out from the manager I was misinformed... Tbey could have sent my part! I was in the process of redoing my kitchen... And had to put it on hold for a bit. I had to get someone to put it togethet... Only to find the continuance of more problems. It is not the cabinet I purchased! It is a lot smaller, the two bottom drawers look like they belong in a file cabinet, it didnt have the legs, and I have 2 extra parts... Which I think were the front of the drawers tht were in the one I picked out. I had to spend another 20.00 for legs. To ice the cake I spent a lot on lights and the device they all plug into... They are 36 in. Long. My cabinet is around 221/2 inches wide... Cannot use them! That was a major attribute for selecting the cabinet I did. This cabinet is by no means a $600+ that I paid for my dream cabinet! Im disappointed and want the cabinet I purchased.

It seems IKEA UK has decided to use ParcelForce for (small?) online deliveries. I ordered some bedding online, received an estimated date for delivery, followed by a confirmation from ParcelForce that they would deliver on a given date. I stayed in all day. No delivery.

After 18:00 I complained to customer services by online chat. All they could say was that I had to call ParcelForce the next day to sort it out. I refused; I said my contract is with IKEA not ParcelForce. The online chat person flat refused to help or to pass me to a supervisor.

Via an internet site I found the email address of Gillian.[protected]@ikea.com at head office. I complained there and got a reply from Elizabeth.[protected]@IKEA.com “UK & IE Customer Care Specialist”, Phone: [protected]. She was very sympathetic and said she would look into it.

In the meantime, ParcelForce had texted me the day after the supposed delivery day, giving me 30 minutes notice of delivery. I was in a meeting elsewhere and did not even see the message until too late.

According to Elizabeth.[protected]@IKEA.com, ParcelForce made “several other attempts” to deliver, though they never contacted me in advance of any other alleged attempt, neither did they leave me a card. I don’t believe they came at all.

In the end, IKEA cancelled my order and refunded the money. They gave me £70 in vouchers, but I don’t have a car, so with no means of delivery I don’t see how I can use them. I will have to find somewhere else to buy my bedding for a continental size (IKEA) bed.

Any suggestions?

About a month ago I've ordered two chairs from Ikea and they were delivered to the local Ikea store in my town. One of the chairs was damaged, but I did not notice that at first.
I made some pictures and went back to the store. They said that it was not their responsibility and told that I need to contact their online store. When I contacted Ikea online store they said that I needed to discuss the issue with the local store manager. I went back to the store again and told them what their online rep said. Their manager said that only online store can resolve my issue. I was never so angry in my life! No one wanted to help me, and every time I asked for help they said I need to contact someone else! What a joke!

We purchased over $3000 in closet furnishing from the west Chester, Ohio IKEA store. We brought a box trailer to load it all as it was a large order. When pulling up to the loading zone we were told by IKEA personnel to park at the end of the loading zone near contractor pickup just don't block the crosswalk. We did not block the crosswalk as asked. We went back into the store to have our pallets of boxes wheeled out and upon exiting began getting yelled at by Stewart that the truck was blocking traffic and it needed to be moved "right damn now".
It began pouring the rain and we indicated we were told we should park here and we will be loaded in a few minutes. Stewart and some other employees from he picking department all continued to yell and make smart remarks towards us. We indicated we would move when the rain let up. Stewart called the local police.
When the rain let up we moved as we said we would (approximate time of rain shower 3 minutes). We closed and moved the truck and trailer. The door to our trailer touched the crosswalk line and Stewart started up again. Police came and shrugged off the non issue. Told us to have a goodnight. Stewart then remarked to all his employees not to help us load and to make sure we didn't steal a pallet jack. So we loaded all the boxes with help only with 2 before Stewart told them not to help.
He was a bald headed man that made many dirty underhanded remarks and said he was the only Stewart that worked there. The employee that made sure we didn't steal the pallet Jack was named, Stewart.
We use and recommended IKEA west Chester Ohio for our clientele. If this wasn't for a client we would have retuned every bit of it.
Stewart was offensive and insulting and very rude.He said he was a manager and his employees apologized for his rude behavior. I believe IKEA could do better.

We are currently furnishing our house in Italy and have probably spent nearly 2000 euros in Ike. The wardrobe that we wanted was discontinued in Ike, Geneva so on a trip to the UK shortly after we bought the wardrobe we wanted as it was still available in England. However, on arriving home we discovered that one of the glass doors had a horizontal crack across the top of it. We didn't perceive this as a problem as we knew that we would be returning to Geneva and decided we would just ask to exchange the door for another. We weren't after a refund just another door but were told that this was not possible as we had bought the door in the UK.

We are very disappointed with the way this has been handled as we have always valued Ike's great customer service and is one of the reasons we return again and again. I have shopped in other stores in UK and Europe and have had no trouble exchanging brands overseas.

The door was only 39 euros and for the sake of keeping the good name of Ike going I believe it was a mistake to refuse an exchange. I have been unable to attach a photo of the damaged door as we have left it in Ike, Geneva and had to buy another. If you need photos of receipts etc I can send them over no problem.

Ideally I would like a credit note for Ike as I fully understand a refund in a different currency could potentially cause a problem.

para mim

I Ordered a table which arrives with two wrong legs. After calling and complaining, they said they would expedite the legs in 5-7 business days (which I thought was absurd since it was their fault for sending the wrong legs so the least they could do was get it delivered faster). Ok, on the 8th business day, nothing! And not a word also, no email or call giving us any type is status on the delivery. I called again and guess what? They said the same thing! Would take another 5-7 business days...that is...if the parts were in stock. They couldn't even check to see if they were actually in stock, because as the customer service manager mentioned very politely (not) - they don't have access to stock information! So now what? Wait for MAYBE 5-7 more business days and hope it arrives? This is so ridiculous, how can a company this big not be able to resolve such a basic issue and not be able to have a decent customer service department? I'm so extremely upset!

We bought a new bed frame for our son. When we went to get it delivered, and possibly assembled, the man behind the counter gave me a quote based on my total bill, not the item itself, which is incorrect based on their own rules. The assembly charge was too rich for my blood at $159, so I declined. When I got home and glanced at my receipt, I realized that I had been misinformed by the IKEA rep and that the charge should have been $89. That may not sound like a big difference, but it's the difference between reasonable and gouging in my opinion. I tried to get the change made via phone, but got caught on IKEA's typical customer service hamster wheel and after about an hour on the phone was told the change could only be made in-store. Since we had just gotten home from IKEA, live about 20 miles away from IKEA, and I had just seriously injured my hand trying to move one of IKEA's giant boxes, I balked at having to make all the effort for something that was NOT MY FAULT BUT ENTIRELY IKEA'S. Eventually got the frame assembled for $75 by a nice guy not affiliated with IKEA -- a fair price that demonstrates how overpriced IKEA's services are. Their customer service, too, is sorely lacking. Face it, they don't need we consumers satisfied, as they pretty much have a stranglehold on their little market niche. Nevertheless, I'll never shop there again unless I happen to be in the market for fairly cheap furniture that requires a Swedish Ph.D. to assemble and lasts about two years.

We went to IKEA Sunrise FL location on 11/28/15 at7:00pm.The worst shopping experience & store ever. We bought a lot of stuffs there. But it was so hard to find employee to ask. The manager on duty told me if we spent more 100.00 we could have free meal that night. He told me us we could either eat first pay later, then get the credit back or pay first eat later, then go to customer service get the reimbursement . When I paid for the stuffs in the cashier, I told the cashier I wanted the free meal . But the cashier made the mistake . He put 20.00 off to my charge. He did not know how to change, and told me it was OK to have both free meal and 20OFF. When I went to customer service to confirm, they said no. I asked the manger on duty to take off 20.00off, in the beginning the manager promised me to do it for me only with the receipt and let me to wait for him for 15mins. Finally he came, he could not do it, then he told me the different story. He needed me to return everything first and pick up the stuffs I want to buy again.But the stuffs I bought I already put them in my car and they were so heavy since the manger promised me to just take off 20 from the receipt . I told the manager the it was your cashier's mistake first and you made me to wait for 15mins then did not do anything for me. His answer was I could not do anything for you because it was so busy tonight. The management of IKEA in Sunrise is so bad. The employees there are unprofessional . The man manager was not helpful and no good customer service at all. Best Regards,

I know, I know... I, like many of you, read negative reviews and think "well, that person must have had incredibly unreasonable expectations." in this case - I am not one of those. I ordered furniture and paid for delivery. Ikea's delivery policy is 24 hours notice. Notice did come - at 4:00pm monday for a 9:00am - 12pm delivery on tuesday. My work, unfortunately, does not come with the luxury of not showing up the very next morning because ikea called. After I received the failed delivery email on tuesday morning, I called to reschedule. After 40 minutes on hold, I had to abandon the call to get back to work. Wednesday I called — again, I had to abandon after 46 minutes. On thursday, I had to abandon after 32 minutes. Finally, friday evening, I called again, resolved, I finally got a representative after 56 minutes on hold. I understand that it is not this woman's fault — but when I requested a refund of the $129 delivery fee (Since I was going to pick up my items myself from the distribution center), I was told that "the delivery company followed protocol and that she could not refund that fee". I asked for a supervisor. After another 19 minutes on hold, I spoke with a gentleman who quickly informed me that "costs were incurred" and that the delivery fee would not be refunded under any circumstances. Costs involved? Really? How about the 198 minutes (Including the 5 minute call with this fellow) I spent on hold with ikea to reschedule a delivery that they gave me 17 hours notice for? I can honestly say that in my entire consumer history — excepted only by the cross-country moving company I hired a few years ago, this was the most appalling customer service experience I have ever had. I will never spend another cent, second or thought on ikea. All of you out there — buy from ikea if you will... But if you value your time — I highly recommend you consider paying a little more for quality furniture elsewhere, because customer service/care from this organization does not exist.

Terrible service trying to claim a 25 years guarantee mattress after 2 spring pop up the person (lady) who attend me call the manager because she see a stain in the mattress she say look like blood well the manager arrived with a poor attitude and tell me that I incurred in "inappropriate use of the mattress" and the guarantee pop up like the spring why the big companies never accept do the correct why we don't have laws to protect the persons who work hard and try to get something "good" but always loose.