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IKEA / defective products

1 United States Review updated:
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I thought I was the only one who felt that Ikea lacks customer service. I felt Bullied for asking them to show me how to work a supposed adjustable chair that wouldn't adjust for me. The Customer Service Guy said he didn't know but couldn't refund my money unless the chair was defective. HELLO! If it wont adjust and it's supposed to adjust, IT's DEFECTIVE!!! the customer service rep asked for the next customer and told me to move out of the way so he could help her. I haven't shopped there since and have encouraged all of my friends and family to also stop shopping there.

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  • Po
      15th of May, 2010
    0 Votes

    That was terrible CS. I agree. This guy could use some re-trainning; too bad his manager did not get your feedback on your experience.

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