IHOP
reviews and complaints

Went to two different I hop restaurants in the indianapolis area an both did not have the new burgers up saying they didn't have ain't available .Also I complain ing that I was told this after I had order drinks .so when I was disappointed bout the burgers I cancel out my orders but still had to pay $8.00 for three drinks felt that was a bit much thought sum f they didn't have the product I shouldn't had pay for drinks especially on Father's Day seeming it was my day

My name is iris rivera, today june 17 2018 I visit one of ur stores which is located on first colonial rd in virginia beach city and the service wasn't very descent, the food was given brought to me twice but it wasn't how I asked for it, in fact part of the food that was brought to my family wasn't complete. They gave me the receipt and I had to ask them to hanger the receipt a couple of time at the third time I payed the check and left and then I noticed they still left the food we gave back and the food we didn't receive, so we payed for it as well. I asked to talk to the manager and all he said was sorry and for more information you may contact [protected] and/or 941 e piney branch dr apt 202 virginia beach va 23451

Taniya manager 6-6 at the ihob in merrillville indiana has the worst service. At approx. 1:20am my family attended the restaurant and ordered pancakes and a tilapia florentine with no sauce and the red potato side as a substitute. Her food arrived after everyone's pancakes and had old dried out fry in it. We mentioned this to the waitress (taniya) and she ignored us several times! We also asked for hot syrup when the pancakes were delivered and never recieved it! The red potato side I ordered with my pancakes arrived 15min after all the food on the table along with a ‘side' of broccoli that literally contained one flouret with an unknown brown substance on it. We again asked to speak to her with the issues with the food, & again was ignored.
Taniya has zero respect and zero capacity to handle any customer complaints. As waitress myself and I am beyond disgusted & disappointed with the service we hardly received. We had no silverware until requested, no straws until requested. I haven't been in 6years and as my first return I don't think I want to ever attend again!

I made a call in order for pick-up. The first time i got my food the order was not complete. I then sent it back to have it remade fresh and have my missing items added. I was brought back the same food i recieved with the missing items added. Therefore i had to make a third trip back. I came to have my card refunded and was told i could not be refunded for my order and could have my food remade, which should have been made correct the first time if not the second time i returned

My name is Jennifer Lomastro and I am writing to implore you to remove the current television advertisement featuring a man falling off a roof from airing. This advertisement caused severe upset to my 10 and 12 year old stepdaughters. It was horribly disturbing to see the fall and force of the landing. Even worse, the children began to ask questions about whether it is possible to fall/jump off a roof and sustain no injuries. In this day where mental health and the prevelence of teen suicide is such an issue in our country I find it irresponsible and deplorable to use these images advertising a family restaurant. I may need to seek future help from a mental health care professional to help my children process and understand the images you used. Not only will I nor any member of my family patronize your restaurants, but I will hold your company responsible if there are further repercussions.

Jennifer Lomastro
[protected]@gmail.com
[protected]
2160 N. Cedar Crest Blvd.
Allentown, PA
18104

I would appreciate and explanation as to why our latest visit to this establishment may be our last Being truck drivers we offen frequenly eat at IHOP but on this visit we experienced such terrible service It began at Restaurant #5671 in Blytheville.AR. 6/15/18 at 6:21:32 pm we placed our order for 2 classic with bacon burgers meals. Were given a number and we sat down . 10 minutes later we were told they were out of burgers (of all places a truck stop) so we reordered at6:33:24 pm. A Philly stacker and a BLT mind you it's 6:33pm dinner hour! And no burgers wow and the name is changing to IHOB! That's not bad enough but after placing our new order we sat until 7:12pm and had to go to the counter to inquire about it was told its up next by 7:25pm we got our food I'm so displeased with this visit I will probley never return and will post my experience on line along with all others negative remarks concerning your food chain you may contact me at anytime if you have questions. kimberly.[protected]@yahoo.com

I frequent IHOP restaurants on a semi-regular basis with my family. The food is generally okay but the service is usually mediocre at best. I don't know who runs your Facebook page but I truly do not appreciate the language used in recent posts. When posting on social media for a company, you represent that company and it's values. If that is the kind of thing IHOP is about, I can assure you that myself and my family will no longer be visiting your restaurants.

Why the [censored] would you change the name to IHOB? That's the most idiotic and [censored] idea you could have come up with. No one goes to ihop for a damn burger. Like, seriously? America has hundreds of different burger chains. Why the hell would you try to become another one? Are you people that stupid? Whoever had the idea for this needs to be fired. Immediately.

IHOP in Tallahassee, on Apalachee Parkway. I have tried to go into this IHOP 4 times in the last month. Each time there has been issue as with unstaff or the manager just can't get it coordinated to be staffed appropriately. This last time I was told that it would take 30 minutes before I could get my order taken. The previous 3 times I left because no one came after 15-20 minutes to take my order. I love to eat at IHOP please do something to fix this site!

I ordered a Cesar salad and I waited 15 minutes for it. All I received was rotten lettuce with cheese on top and dressing. I gave it back to the waiter and they gave me the same exact thing. I did not eat and I still had to pay for something I did not ask for. This is the worst place to go for the bad service. I would not recommend anyone this place because these types of incidents have happened to me at the same place multiple times. Probably 4 similar incidents.

I went to ihop on 49th street in westland mall and the service was bad, it took 15 minutes just to receive drinks and it wasn't even busy. Diana was extremely rude, (our waitress) we asked for drinks twice and said they were coming we ordered waters. Waters do not take long to recieve. My boyfriends burger was cold and my hash browns looked like a grease pan. I've never had such bad service at a restaurant before. She did not even ask if we were okay or if we wanted refills. I am a customer service professional and have never treated someone with such disrespect. I will never come to this ihop again.

We walked in at 1:55 in afternoon. Stood there empty tables but not cleaned. No hello no nothing. Another couple with children also waiting. We decided to leave. Another family walking out had ate but told us to leave cause the service and food were terrible. Said they waited 1hr and 45 minutes to get food that was cold. We ate in ihop Bellmead Texas yesterday service was excellent and good. Two boys in this place today we were watching just dragging. My husband asked one if there was anyone sitting people he never answered him. The one in Bellmead yesterday had super customer service. This was such a disappointment.

My name is Kaitlyn Hall, I am a server at ihop in Augusta Maine. I am reaching out today for a few reasons, to start off management. Management at this location is a complete and utter mess. The general manager to Mar my name is Kaitlyn Hall, I am a server at ihop in Augusta Maine. I am reaching out today for a few reasons, to start off management. Management at this location is a complete and utter mess. The general manager tamera Caron, is nothing professional… She never has her hair up when pulling food she never washes her hands she never wears gloves while preparing or moving food for example cutting vegetables and fruit. Her cousin Faith is a server at this location as well. Faith never does her side work cleans her tables but she always seems to have the managers number to log on to the my Faith never does her side work cleans her tables but she always seems to have the managers number to log on to the micros. She was supposed to have her shifts cut back due to this but she didn't she had even more put on. Me, a server that has been at that IHOP since opening undergoing corporate training was given one shift this week. The area manager Nikki. Is continuing to serve and keep all of her tips while she is making salary pay. Now that is illegal. Not only taking away from the servers here at ihop she is all so taking away from ihop Corporation. Her husband axle is also the kitchen manager. Which I don't think is appropriate. All of the managers always eat on the line. Never cleaning up, and always touching food with uncleanlsed hands. They always smoke without washing their hands, and always manhandled food, touching every piece with no gloves. I am highly disappointed in the management here, the lack of professionalism, cleanliness, and the strong amount of nepotism. At this location, it's all about who you are, and what your name is. There is no dress code here apparently, because servers come in with clevage out, hair a mess ( that's why there's so many complaints about hair in the food) and body jewelry galore. I am highly dissatisfied with how I am treated here. Like I said above, I have been here since corporate training...since opening. And I get one shift a week; but they continue to hire on more servers. This place needs to be demolished. It is one big health risk!

Store #1419
I am a customer that goes to this particular iHop very often and this has to be the worse experience I have ever experienced but this is not the first time the manager has not been professional. All employees including manager was arguing and cursing loud and abruptly in front of customer. 2 of the kitchen staff were about to fight and the manager started arguing with one of the waitress in front of the customer. A lot of customers left because of the loud and unprofessional activity going on. This incident went on for about 30 to 45 minutes. My order was not right twice after sending it back both times. The manager is very rude and nasty to employees and customers she did not apologize for the incident that happen because she was too busy still arguing with her employees when we left.

I am HIGHLY DISAPPOINTED and ANGRY with IHOP on Assembly St. in Columbia. Not only have i worked as a server for almost 20 years i come to IHOP in Lexington, SC all the time but i will never step foot in another IHOP. I ate in your establishment and once myself and my boyfriend left we walked in columbia well we come back to my car that was parked in the back of the building and it has been towed. Not only is this absolutely ridiculous and cost me $180 and i was stranded in Columbia. We came in the front entrance where i was told a sign was placed about towing but where we parked (which i have pictures of and i have pictures of my receipt) there were no signs in the back of the building except one at the exit that is facing the street that we never saw because we walked out of the parking lot and this sign is not double sided and the eight spaces down from us have no sign saying towing enforced. Apparently even though we ate there we still were towed because we went walking around columbia. This is not only petty but ridiculous and the restaurants i have worked for would have never done this to a customer because our customers actually mattered. Not only did i waste money in your restaurant i had to pay $180 to get my car out of impound and being a single mother of 4 children and one with disabilities was a huge hardship on me and i am absolutely disgusted. Just making your company aware of this since Ihop could careless and the tow company was absolutely rude. Put more signs up in the back parking lot and make sure its stated that once you leave your restaurant to not walk anywhere except back to your car. Thanks alot IHOP

IHOP and go is a joke. I have tried this for the third time, and I am done. You stand there, people ignore you and you watch as your incomplete order sits under a warming light. The eggs were cold, the toast was bread without being toasted at all. The country fried steak was hard. When I asked to speak to the manager, I was told he was busy cooking. The people are rude, the food is terrible, waste of money, and your to go options are as I said before...a joke.

This is the second time that l wanted come in to this location and got a BS excuse as to closing

Posted closing time is 10 pm Monday - Thursday

We came in at 9:14 pm

We were told the manager said we could close early to clean?

I ask to speak to the General Manager because the waitress said he was here.

After waiting for minutes this young looking man happens to claim henisnthe manager.

I then am bamboozled when lol ask for the general managers information and then asked to wait again. Only to be presented with a half sheet of paper with Victoria and a phone number [protected].

Seriously last time it was the cook went to take his child to the hospital.

This to me is particularly suspicious business practices.

I grew up in foodservice. I know how this experience is supposed to go.

I hope you find resolution or turn this around or close this location for them not meeting your standards.

https://www.complaintsboard.com/ihop-restaurants-b121752

Ms. Julia A. Steward CEO of IHOP I've patronize the Harlem IHOP store for years.

Most likely more than 20 times. On June 3 2018, 2:45PM. I felt I was profiled or at least treated badly at the #2099 Harlem IHOP. I entered the Harlem IHop store. I was greeted by Mr. Corey Lawrence. In my haste to use the bathroom I didn't respond to Mr. Corey Lawrence.

Mr. Corey Lawrence walked behind me and asked what was I doing.

I responded "I'm paraphrasing" I'm a valued customer who patronize this Harlem IHOP I need to use the bathroom Mr. Corey Lawrence response was I wasn't patronizing that IHOP today. Mr. Corey Lawrence said the bathroom was for paying customers only My response was fine. I'll purchased cup of coffee after I've used the men's bathroom. Mr. Corey Lawrence response was no I'll first have to purchase the coffee before I used the men's bathroom. I showed Mr. Corey Lawrence a 20 dollar bill and a 5 dollar bill. I said once again I have to use the men's bathroom immediately. Mr. Corey Lawrence said he didn't care. If I'm to use the men's bathroom I must purchase the cup of coffee first or I couldn't use the bathroom, long time customer or not. I purchased the coffee then used the bathroom. The sad thing about this episode with Mr. Corey Lawrence and IHOP. Each time I patronize the Harlem and various other IHOP. I've spent at least $75.00 $125.00.

The McDonald's restaurant's employees across the street. Where I never spent the amount of money at any McDonald's restaurant like I have at IHO restaurants. McDonald's empoyees never gave me grief or demanded me to purchase anything to use their bathroom. I believe this IHOP policy should be changed and Mr. Corey Lawrence corrected. Can upper management send a man of color "undercover" not patronizing that Harlem IHOP to use the bathroom to verify these allocation.

Ive attached a picture of the reciept that Sunday that i purchase the coffee.

Kevin Wheat
[protected]
[protected]@hotmail.com
Customer patronizing various IHOP for more than 20 years.

PLEASE FORWARD THIS EMAIL TO IHOP's PRESIDENT and CEO.

So I walked in the ihop the lady working cut me off woundnt let me get inside to sit to order I asked her if the place was open she said what are you doing here I told her we were here to eat she's very rude and I would never eat there again we ask to talk to her manager she said she was the manager so we told her she was very rude and we would never eat here again I would never spend my money there she insinuated that we were homeless and regardless if I am homeless or not I have money in my pocket we wanted to eat I'm telling a lot of my family and friends not to eat there because that was rude and uncalled for it's prejudiced against homeless people and people should be helping homeless people up instead of looking down on them thank you for your rude service

We gave our name and was told there was a 20 min. wait. 30 minutes later we asked how much longer it appears they crossed off our name and didn't call us. After being seated we waited another 20 minutes for a waitress and had to stop one and ask if we could order. Then 50 minutes after we placed our order we received half of our food having to ask another waitress if the rest was coming? After finally receiving our food we yet again after asking for our check had to wait another 10 minutes!