[Resolved] IFB / Supplying junk agst order through fabmail
My son Dweepant Bakshi placed an order from Michigan on ifb global thru fabmail.com for supplying to me microwave oven model mwo - 25sc2 for rs 10437 under trade scheme mwo. The oven was supplied by ifbglobal's local franchisee at lucknow India, [ email id firstname.lastname@example.org], vide, invoice no retail inv / 63 / 08 - 09 dated 15 may 2008.
No official for installing n giving demonstration was sent by the local branch manager or franchisee owner along with the piece which was brought on a hand driven cart from a place 15 to 20 kilometers from my residence in northern most corner of lucknow. There was no packing done at all. There was no padding at the base or on sides and the cart travelled on the road full of potholes and broken patches. It was put by an illiterat carrier who collected a fat tip for bringing the gift. Since we r 73 year old couple and no demonstration was given, we waited for our son to come for his marriage on 13th October 2008. The moment he put the plug on there was noise and sparking n the oven became dysfunctional. After the marriage was over we tried to locate ifb sev cetre from the tel directory but no cluewas avlbl. After exhaustive search I that of Internet n lodged the complaint on internet. After 6 weeks ia mechanic came. When he opened i found that it was a damaged old discarded piece andimmdtly told him to replace it. He did some repair n for a few minute it appeared wrkg. ?He went but i commented on poor services n supply of a defective piece. Thereafter after a few days when we tried to use it again there was a loud noise and sparking.
I m afraid ur local franchisee has misused the mode of Internet for executing the order n fabmail.com and eBay with whom they hav agreement hav failed to ensure supply of a new workable piece.
The ceo mr g das gupta be directed by the German headquarters of ifbglobal to replace defective piece by a new piece forthwith andwhile supplying fresh pc ensure to send an engr to give demonstration.
I shall deem ita great favour.
V. P. Bakshi l - 1 / 240, priyadarshini, sector 'b' sitapur road lucknow 226020 india tel no 0522 / 2758950c3298
Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.
IFB Industries Customer Care's Response, Feb 16, 2016
Thank you for your feedback. We are glad your problem is resolved and you are satisfied. In case you require further assistance, you can contact us on: BSNL & MTNL subscribers: 1860 425 5678 Other subscribers: 1800 3000 5678 Email id: email@example.com
We assure you our best services.
IFB Industries Customer Care's Response, Jul 21, 2016
Dear Mr. Desai
We are extremely sorry for the inconvenience caused, We are looking into your concern, and will revert at the earliest .
IFB Industries Customer Care's Response, Jul 25, 2016
Above complaint is very old and there is no fresh complaint in our system, please inform customer to register new complaint in CC.
For any assistance related to our Products & Services please call us on 18604255678(BSNL/MTNL) or 1800 3000 5678 (other providers) or visit our website www.ifbappliances.com.
Alternatively you can email us at firstname.lastname@example.org and we will try our best to meet your expectations.
IFB Industries Customer Care's Response, Aug 04, 2016
Dear Mr. Nishant Sharma,
Thank you for your feedback. We are glad your problem is resolved . Assuring you our best services in future.
In future for any concerns, please call our customer care numbers 18604255678(BSNL/MTNL) or 39004321 (other providers) or visit our website www.ifbappliances.com
Alternatively, you can also write to us at email@example.com along with your contact details and we will help resolve your issue.
IFB Industries Customer Care's Response, Aug 08, 2016
Sincere apologies for the inconvenience caused to you. Please share your contact details so we can further assist you.
Alternatively you can also write to usat firstname.lastname@example.org along with your contact details and we will help resolve your issue.
IFB Industries Customer Care's Response, Sep 01, 2016
We regret the inconvenience caused to you.
We have escalated your concern and will attend to it immediately.
Assuring you our best services.
IFB Industries Customer Care's Response, Sep 14, 2016
Hope your issue has been resolved. In case you require further assistance, you can contact us on: BSNL & MTNL subscribers: 1860 425 5678 Other subscribers: 1800 3000 5678 Email id: email@example.com
We assure you our best services.
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