ICICI Bank – Page 11

Hi Team, I wanted to complain about the rude behavior displayed by a nodal officer from icici " mr shiva tanikonda ". He refused to answer any of my questions and kept saying that he will hang up on me. I have attached a mail which shows how long it actualy takes to resolve a particular issue by icici bank. I am pasting my email below.

"
--- On Tue, 16/8/11, Head Service Quality wrote:

From: Head Service Quality
Subject: RE:'ICICICARE=[protected]'
To: "olly"
Date: Tuesday, 16 August, 2011, 4:58 PM
Dear Mr. Joshi

We write with reference to your appended e-mail of August 12, 2011 and your earlier e-mails regarding the security at the ATMs.

We have taken cognizance of your feedbacks/concerns in this regard and wish to submit that the Bank has unarmed guards at the offsite ATMs from 09:00 a.m. to 09:00 p.m. and it is the endeavor of the guard to allow only one customer per ATM, at a time.

During the telephonic conversation, it was also mentioned that the security of the customers at the ATMs is the responsibility of the Bank. However, we also take this opportunity to request you, not to do any financial transaction in presence of any suspicious people.

We are sorry to note that our Nodal Officer’s clarification on the phone seemed rude to you. Please be assured that it was totally unintentional. At ICICI Bank, we place discerning customers like you in high esteem and do not endeavour to be rude at any point in time .

We hope the clarification given by us is acceptable to you. If you still feel aggrieved, there is a redressal mechanism with the Banking Ombudsman’s Office of the Reserve Bank of India . We have published the details on our web site www.icicibank.com. You may access the details at your convenience.

We reiterate that ICICI Bank acts at all times with in good faith, with diligence and without any intent prejudicial to the interests of its customers.

Sincerely,

Swetha Bhandaar
Office of Head Service Quality

CONFIDENTIALITY INFORMATION AND DISCLAIMER
This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects. The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act done with the endorsement of ICICI Bank.

-----Original Message-----
From: olly ([protected]@yahoo.co.in)
Date: Friday, August 12, 2011 09:57 PM
To: Head Service Quality ([protected]@icicibank.com)
Subject: SUSPECTED SPAM:RE:

Hi Naveen,

"The higher you go, the ruder you get ".Thats exactly the case with Mr Siva. I would request you to give me your manager's full name as I am going to take this matter further as and when i get time. I dont like anyone talking to me with a high pitch tone, be it a nodal officer, This was not the kind of behavior i was looking out for.

Kindest Regards

Hetal Joshi

--- On Wed, 10/8/11, Head Service Quality wrote:

From: Head Service Quality
Subject: RE:'ICICICARE=[protected]'
To: "olly"
Date: Wednesday, 10 August, 2011, 7:20 PM
Dear Mr. Joshi,

We refer to your e-mail of August 08, 2011 addressed to Head Service Quality regarding non availability if security guards at the ATMs.

Further to your telephonic conversation with Mr. Naveen Oswal on August 10, 2011, we have made a note of all the feedbacks provided by you and would update you with the status on or before August 16, 2011.

Sincerely,

Kalisrujana A
Office of Head Service Quality

CONFIDENTIALITY INFORMATION AND DISCLAIMER
This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects. The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act done with the endorsement of ICICI Bank.

-----Original Message-----
From: olly ([protected]@yahoo.co.in)
Date: Monday, August 08, 2011 02:24 AM
To: Head Service Quality ([protected]@icicibank.com)
Subject: RE:

Hi Naveen,

I have monitored the atm security issue on a regular basis in the last 2 days, i have noticed that at both the kandivali west ATMs, there is a security guard present there. Now i didnt get any joy with the atm at malad west near 5D resturant neither at the one at bhardawaadi andheri west behind filmalaya studio.

Kindest Regards

Hetal Joshi

--- On Fri, 29/7/11, Head Service Quality wrote:

From: Head Service Quality
Subject: RE:'ICICICARE=[protected]'
To: "olly"
Date: Friday, 29 July, 2011, 5:56 PM
Dear Mr. Joshi,

We refer your e-mail of July 20, 2011 addressed to Head Service Quality regarding the non availability of security guards at the ATMs.

We would like to submit that the frequency of the transactions at the ATM centres during the night timings. Hence, the security guards are deployed guards at the ATM only between 9:00 a.m. to 9:00 p.m.

Further, all security measures are incorporated at the ATMs.

We assure you of our best of services at all times.

Sincerely,

Kalisrujana A
Office of Head Service Quality

CONFIDENTIALITY INFORMATION AND DISCLAIMER
This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects. The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act done with the endorsement of ICICI Bank.

-----Original Message-----
From: olly ([protected]@yahoo.co.in)
Date: Wednesday, July 20, 2011 02:19 PM
To: [protected]@icicibank.com ([protected]@icicibank.com)
Subject: Fw: RE: Urgent help required

Hi Team,

Can anyone help ?

Kindest Regards

Hetal Joshi

--- On Wed, 20/7/11, ICICI Bank Customer Care wrote:

From: ICICI Bank Customer Care
Subject: RE:'ICICICARE=[protected]' Urgent help required
To: "olly"
Date: Wednesday, 20 July, 2011, 11:11 AM
Dear Mr. Joshi,

We thank you for your patience.

We confirm that have removed the physical presence of security guard at the ATM, we have adequate security measures like electronic surveillance and patrolling units in place.

Hence we request you to treat our response, as our final response pertaining to your concerns about your feedback on ICICI bank ATM's.

For any further grievance with respect to your query, please write to STEP 3 through the "Complaints" option at our website www.icicibank.com or to [protected]@icicibank.com.

We look forward to more opportunities to be of service to you.

Sincerely,

M Deepa Vijaya
Customer Service Manager
ICICI Bank Limited

"If you receive an SMS from ICICI Bank with a Unique Reference Number or URN without you having added a new payee in your account through internet banking, report to us immediately. Do not disclose the URN to any stranger, even if the person claims to be our employee"

"Please do not reply to any e-mail that asks you for your bank-account-related information / details. These are called phishing e-mails and are designed with intent to fraudulently capture your bank account and personal details for misuse etc."

CONFIDENTIALITY INFORMATION AND DISCLAIMER:
This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects. The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act done with the endorsement of ICICI Bank.

-----Original Message-----
From: olly ([protected]@yahoo.co.in)
Date: Friday, July 08, 2011 04:32 AM
To: ICICI Bank Customer Care (customer.[protected]@icicibank.com)
Subject: RE: Urgent help required

Hi Deepa,

Any update ?

--- On Wed, 6/7/11, ICICI Bank Customer Care wrote:

From: ICICI Bank Customer Care
Subject: RE:'ICICICARE=[protected]' Urgent help required
To: "olly"
Date: Wednesday, 6 July, 2011, 10:56 AM
Dear Mr. Joshi,

We apologize for the delay in resolving your issue.

We will respond to your query by July 06, 2011 at the preferred time.

We request your co-operation and support regarding this matter.

Sincerely,

M Deepa Vijaya
Customer Service Manager
ICICI Bank Limited

"If you receive an SMS from ICICI Bank with a Unique Reference Number or URN without you having added a new payee in your account through internet banking, report to us immediately. Do not disclose the URN to any stranger, even if the person claims to be our employee"

"Please do not reply to any e-mail that asks you for your bank-account-related information / details. These are called phishing e-mails and are designed with intent to fraudulently capture your bank account and personal details for misuse etc."

CONFIDENTIALITY INFORMATION AND DISCLAIMER:
This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects. The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act done with the endorsement of ICICI Bank.

-----Original Message-----
From: olly ([protected]@yahoo.co.in)
Date: Tuesday, July 05, 2011 08:51 PM
To: ICICI Bank Customer Care (customer.[protected]@icicibank.com)
Subject: RE: Urgent help required

Hi Deepa,

I still have not received any call back from a senior manager. I beleive we cant keep this issue floating much longer hence can u please close this asap.

Kindest Regards

Hetal Joshi

--- On Mon, 4/7/11, ICICI Bank Customer Care wrote:

From: ICICI Bank Customer Care
Subject: RE:'ICICICARE=[protected]' Urgent help required
To: "olly"
Date: Monday, 4 July, 2011, 7:57 PM
Dear Mr. Joshi,

We value your relationship with ICICI Bank.

On the basis of our telephonic conversation dated July 04, 2011, we will contact you on July 05, 2011 at the preferred time.

We apologize for addressing with wrong salutation in our earlier response.

We appreciate and thank you for your patience in this regard.

Sincerely,

M Deepa Vijaya
Customer Service Manager
ICICI Bank Limited

"If you receive an SMS from ICICI Bank with a Unique Reference Number or URN without you having added a new payee in your account through internet banking, report to us immediately. Do not disclose the URN to any stranger, even if the person claims to be our employee"

"Please do not reply to any e-mail that asks you for your bank-account-related information / details. These are called phishing e-mails and are designed with intent to fraudulently capture your bank account and personal details for misuse etc."

CONFIDENTIALITY INFORMATION AND DISCLAIMER:
This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects. The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act done with the endorsement of ICICI Bank.

-----Original Message-----
From: olly ([protected]@yahoo.co.in)
Date: Monday, July 04, 2011 01:28 AM
To: ICICI Bank Customer Care (customer.[protected]@icicibank.com)
Subject: RE: Urgent help required

Hi Suvashri, Its Mr Joshi and not miss. Please be careful before addressing someone. I need a call back from someone regarding the same issue. I want it within 48 hours. my mobile no is [protected]. Please call after 16:00 hours.

Kindest Regards

Hetal Joshi

--- On Sat, 25/6/11, ICICI Bank Customer Care wrote:

From: ICICI Bank Customer Care
Subject: RE:'ICICICARE=[protected]' Urgent help required
To: "olly"
Date: Saturday, 25 June, 2011, 12:09 PM
Dear Ms. Joshi,

I understand your concern.

With respect to your mail, I have raised a complaint regarding the matter to check with our ATM Team to look into this matter.

The Service Reference Number is SR181197967 and I will respond to you maximum by 4 working days.

We request your kind co-operation.

Sincerely,

Suvashri Sarkar
Customer Service Officer
ICICI Bank Limited

"If you receive an SMS from ICICI Bank with a Unique Reference Number or URN without you having added a new payee in your account through internet banking, report to us immediately. Do not disclose the URN to any stranger, even if the person claims to be our employee"

"Please do not reply to any e-mail that asks you for your bank-account-related information / details. These are called phishing e-mails and are designed with intent to fraudulently capture your bank account and personal details for misuse etc."

CONFIDENTIALITY INFORMATION AND DISCLAIMER:
This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects. The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act done with the endorsement of ICICI Bank.

-----Original Message-----
Subject: Re: Urgent help required

Hi Srinivas,

There are many standalone atm's where there are no security guards. One example is the ATM at " Charkop signal link road, kandivali west ". The last time i used the ATM, it was in the most horrible condition ever. Papers/Chits lying everywhere. Marks of pan spit in the corner. I mean, it was such a horrible experience. Could i please please please request one of the SENIOR manager to call me on this please. This has gone far too much. Someone must do something about this.

Kindest Regards

Hetal Joshi

________________________________________
From: ICICI Bank Customer Care
To: olly
Sent: Thursday, 23 June 2011 10:37 AM
Subject: RE:'ICICICARE=[protected]' Urgent help required
Dear Mr. Joshi,

We understand your concern.

We have rolled out Attendants(Security guards) at all off site ATM's (excluding petrol pumps and work sites) for 12 hours during 9.00 AM to 9.00 PM to ensure that the upkeep and uptime which is critical to the ATM are taken care of.

Incase, if the security guard is not available within the specified time, we request you to write to us to assist you.

Looking forward to more opportunities to be of service to you

Sincerely,

Srinivas Rao
Customer Service Officer
ICICI Bank Limited

"If you receive an SMS from ICICI Bank with a Unique Reference Number or URN without you having added a new payee in your account through internet banking, report to us immediately. Do not disclose the URN to any stranger, even if the person claims to be our employee"

"Please do not reply to any e-mail that asks you for your bank-account-related information / details. These are called phishing e-mails and are designed with intent to fraudulently capture your bank account and personal details for misuse etc."

CONFIDENTIALITY INFORMATION AND DISCLAIMER:
This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects. The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act done with the endorsement of ICICI Bank.

-----Original Message-----
From: olly ([protected]@yahoo.co.in)
Date: Wednesday, June 22, 2011 05:19 PM
To: ICICI Bank Customer Care (customer.[protected]@icicibank.com)
Subject: RE: Urgent help required

?

--- On Thu, 19/5/11, ICICI Bank Customer Care wrote:

From: ICICI Bank Customer Care
Subject: RE:'ICICICARE=[protected]' Urgent help required
To: "olly"
Date: Thursday, 19 May, 2011, 5:02 PM
Dear Mr. Joshi,

With reference to our telephonic conversation on May 19, 2011, I understand that your query regarding Security guard at ATM's is attended.

However, based on your request we will call you back on May 21, 2011 after 2 PM.

We look forward to more opportunities to be of service to you.
Sincerely,

K. S. Hemanth Kumar
Customer Service Manager
ICICI Bank Limited

"If you receive an SMS from ICICI Bank with a Unique Reference Number or URN without you having added a new payee in your account through internet banking, report to us immediately. Do not disclose the URN to any stranger, even if the person claims to be our employee"

"Please do not reply to any e-mail that asks you for your bank-account-related information / details. These are called phishing e-mails and are designed with intent to fraudulently capture your bank account and personal details for misuse etc."

CONFIDENTIALITY INFORMATION AND DISCLAIMER:
This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects. The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act of done with the endorsement of ICICI Bank.

-----Original Message-----
Subject: RE: Urgent help required

Hi Saswat,

I am doing a late shift hence when you had called i was sleeping. I would request you to call me today (18th May 2011) between 15:00 - 17:00pm. Remember ! i want a call back only from a senior manager.

Kindest Regards,

Hetal Joshi

--- On Tue, 17/5/11, ICICI Bank Customer Care wrote:

From: ICICI Bank Customer Care
Subject: RE:'ICICICARE=[protected]' Urgent help required
To: "olly"
Date: Tuesday, 17 May, 2011, 11:52 AM
Dear Mr. Joshi,

We understand your concern.

To resolve your query, we have tried to contact you on your mobile number [protected] on May 17, 2011 at 11:30 am, however, we could not contact you as there was no response. Please provide your contact details and preferred time of contact to assist you quickly.

Alternatively, you may call our 24-hour Customer Care by authenticating yourself using your 16-digit ATM/debit card number and 4-digit Personal Identification Number (PIN).

Request you to follow the below mentioned steps for "24-hour Customer Care" contact numbers on our website:

• Login to www.icicibank.com
• Select "24-hr Customer Care link" available on the top of the home page
Looking forward for your co-operation, in helping us serve you better.

Sincerely,

Saswat Pradhan
Customer Service Officer
ICICI Bank Limited

"If you receive an SMS from ICICI Bank with a Unique Reference Number or URN without you having added a new payee in your account through internet banking, report to us immediately. Do not disclose the URN to any stranger, even if the person claims to be our employee"

"Please do not reply to any e-mail that asks you for your bank-account-related information / details. These are called phishing e-mails and are designed with intent to fraudulently capture your bank account and personal details for misuse etc."

CONFIDENTIALITY INFORMATION AND DISCLAIMER:
This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects. The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act of done with the endorsement of ICICI Bank.

-----Original Message-----
Subject: RE: Urgent help required

Hi Saswat,

I want a call back from one of your senior managers in 48 hours so that i can speak to someone personally about this.

Kindest Regards

Hetal Joshi

--- On Mon, 16/5/11, ICICI Bank Customer Care wrote:

From: ICICI Bank Customer Care
Subject: RE:'ICICICARE=[protected]' Urgent help required
To: "olly"
Date: Monday, 16 May, 2011, 8:30 AM
Dear Mr. Joshi,

We understand your concern.

We focus considerable effort to ensure high levels of service and we shall further strengthen our initiatives in this direction based on your feedback.

We would like to assure you that all our customers are important to us and your feedback will aid us in introspection and improvements in our processes.

Thank you for taking the time to give us a feedback on our ATM.

Looking forward for your co-operation, in helping us serve you better.

Sincerely,

Saswat Pradhan
Customer Service Officer
ICICI Bank Limited

"If you receive an SMS from ICICI Bank with a Unique Reference Number or URN without you having added a new payee in your account through internet banking, report to us immediately. Do not disclose the URN to any stranger, even if the person claims to be our employee"

"Please do not reply to any e-mail that asks you for your bank-account-related information / details. These are called phishing e-mails and are designed with intent to fraudulently capture your bank account and personal details for misuse etc."

CONFIDENTIALITY INFORMATION AND DISCLAIMER:
This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects. The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act of done with the endorsement of ICICI Bank.

-----Original Message-----
Subject: RE: Urgent help required

Hi Jyoti,
I understand the same but I as a customer am not comfortable in using ATM's without a security guard ! I beleive that a security guard is the basic thing you can have at an atm. one question - why is it that you have guards at branch atm's but none on a standalone ? Also if nothing is going to be done about this then i want a call back from one of your top managers..my no is [protected]..thanks.

kindest Regards,

Hetal Joshi

On Fri, 13 May 2011 10:03 IST ICICI Bank Customer Care wrote:

>Dear Mr. Joshi,
> 
>We understand your concern.
> 
>Please note that, we have removed the physical presence of security guard at the ATM, we have adequate security measures like  electronic surveillance and patrolling units in place.
> 
>We look forward to more opportunities to be of service to you.
> 
>Sincerely,
> 
>
>Jyothi N
>Customer Service Officer
>ICICI Bank Limited
> 
>
> 
>"If you receive an SMS from ICICI Bank with a Unique Reference Number or URN without you having added a new payee in your account through internet banking, report to us immediately. Do not disclose the URN to any stranger, even if the person claims to be our employee" "You may not be able to access your Internet Banking Account if your mobile number is not registered with us. To register, please visit your nearest branch with a Photo Identity Proof".
> 
>"Please do not reply to any e-mail that asks you for your bank-account-related information / details. These are called phishing e-mails and are designed with intent to fraudulently capture your bank account and personal details for misuse etc."
>
> 
>CONFIDENTIALITY INFORMATION AND DISCLAIMER:
>This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects. The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act of done with the endorsement of ICICI Bank
> 
>-----Original Message----- Subject:  Urgent help required
>
> 
>
>
>
>
>
>
>
>
>Hi,
> 
>     This complaint is in with regards to the security at your Atm's. From the past one month i have not seen any security personel standing outside any of the standalone Atm's except for the one's that have branches next to them. A week back i was taking out some cash in the night from the kandivali west Link road Atm and there was a suspicious person who was standing outside the Atm and peeping into it while i was taking out cash, I had to open the door and ask him to stand behind. If i get robbed or any unfortunate circumstances happen, Is Icici ready to take the responsibility for it. As a part of the business decision you have given the Atm contract to a third party company who has not even bothered to do the basics right. If this matter is not resolved at the earliest then i will be going to trading standards as this is a clear security breach at the ATM's . An early reply will be highly appreciated.
> 
> 
> 
>Kindest Regards
> 
>  Hetal Joshi
> 
>A/c 038801533XXX
> 

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i have one health policy from ICICI lombard since last three years. this policy will be expired on 20/08/2011. when i have approached to customer care of lombard for renewal of this policy they have denied to renew it and saying that i have made a mediclaim in last year so we cannot renew it. i have personaaly visited the local branch office of lombard but they also refused to take the cash money for renewal of my policy.

Hi i used icici money to india service to transfer some money i made a transaction on 24/07/11 and have not received the money on the other end till now 08/08/2011 and i called 50 times and have send 20 emails but the only answer i get is “ Dont worry sir your amount will be transfered soon as they have just received a request " i am just fed up with this people will never use their service again .

Sir i hav joined star health ins.co.ltd as sales manager, i was working as a agent in icici lombard ins.co.ltd, so i want to cancel my irda licence from lombard coz its againt rule, i applied cancilation but i got no response.

[protected]@icicilombard.com

ccpuneet.[protected]@icicilombard.com,
lokesh.[protected]@icicilombard.com

dateMon, Aug 8, 2011 at 5:33 PM
subjectCanceliation of irda licence no.[protected] Sanjeev kumar.?
mailed-bygmail.com

hide details 5:33 PM (0 minutes ago)

kindly give me NOC soon, coz i hav joined a insurance co.on rolls .

---------- Forwarded message ----------
From: insurance Doctor
Date: Wed, Jul 27, 2011 at 11:33 AM
Subject: canceliation of irda Sanjeev kumar.?
To: [protected]@icicilombard.com

Awb no. of currrier -Z39215112
Pan no.ATGPK4770J
licence no.[protected]

kindly give me the status of cancelation of irda license

Sanjeev kumar
+[protected]
Sales Manager
Star Health & Allied Insurance co. ltd
Panipat

Dear sir, My self Suman kumar singh, P-45 Block A Krishna Vihar Delhi, Credit card no- [protected] its out standing payment has been paid with all interest on dated - 17-02-2011 in Rohini sec-8 branch of ICICI bank but till date my name is not removed from Cibil list My Pan no - BFNPS2921D And Date of Birth is - 15-01-1071 . i am facing lot of problems from same resion so you are requested to Remove my name from Cibil List.

Thanking You

Suman Singh

In january 2011 i was approached by one mr.vijayraj shirivastva a senior employee of icici on phone and told that since i am alrady holding two icici investments viz icici pru lifetime super-policy no:-[protected] and icici life stage assure-policy no:-[protected], i could invest in a new policy-icici pru guaranteed savings insurance plan-policy no:-[protected] and i will get bonus dividents in cash upto rs 70, 00.00 against the policy already held by me, within three months of taking the policy.besides i was told that i will be required to pay a single/one time premium of rs.20, 000.00.so taking mr.shirivastva on word i purchased the above policy no:-[protected] in january 2011.since i was not in town when the policy was received, i could not avail of the free look period.now on detailed reading of the policy i understand that i have been cheated by icici as the premium has to be paid ever year for atleast seven(7) years and it is not one time as was informed by mr.shrivastva.besides i have not till date received any divident cheques as i was told by mr.shrivastva-mob.no.-[protected], ll-[protected].i am sure the company will clarify its action and also ask mr.shrivastva to explain.

Ihave submitted my ICICI Prudential Top200 Fund Growth folio no 1204640/09 and the statement shows it is redeemed on 13/04/2011 and credited to my NRO SB A/C 2043 with Canara Bank, NRI Branch, Nariman point Mumbai. But even as of today 24th July 2011 it is not credited. I was waiting for long and complained through my investor last week. Upon enquiry kindly find the reply recieved from ICICI :
" From: [protected]@icicipruamc.com [mailto:[protected]@icicipruamc.com]
Sent: Friday, July 22, 2011 9:51 AM
To: ashish
Cc: [protected]@icicipruamc.com
Subject: Re: FW: SOA

Dear Associate,

Thank you for writing to ICICI Prudential Mutual Fund.

We refer to your concern pertaining to Non receipt of redemption amount’ for the folio number- 1204640 /09.

With regard to this we would like to inform you that, as confirmed with our concerned team we came to know that the redemption cheque has been kept in hold at fort branch for the reason ‘Invalid Account number’.

Hence we would request you to kindly confirm and cross check the correct bank details in order to deposit the cheque into the registered bank account.

Following are the bank details registered in our records under the captioned folio:-

Bank Name: - Canara Bank
Bank Account Number: - 2043/Non Resident – Ordinary
Bank Branch:-Nariman Point, City: Mumbai

We regret for the delay and inconvenience caused to you in this regard.

For any further assistance, kindly contact us on our customer care helpline at [protected] (BSNL/MTNL lines) or [protected] (non MTNL/BSNL lines) from 9 A.M. to 6 P.M., Monday to Saturday. Alternately, you can also email to us at [protected]@icicipruamc.com.

Warm Regards,
Gauri Nadar
Customer Service Executive
ICICI Prudential Mutual Fund "

My question, whenever ICICI goes to bank to deposit the redumption cheque, that they could not deposit the amount with reply invalid account number - In that case, why they did not inform me through my investing agent?
The given account number with Canara Bank, NRI Branch, Nariman point, Mumbai branch was 2043. Later the account number was modified as [protected] - means nine digits were pre fixed. The account number is still 2043 but nine digits were pre fixed denoting branch code, area code etc. Even today I am issuing the cheque bearing number 2043 and still it is honoured. And even on 19/4/2011 I got my SBI Mutual Fund redeeemed to the same account, wehre I gave account number as 2043, I did not give the details of 13 digits mentioned above, [protected]) and the amount was credited without any hassle.
The strange thing is that, even after informing new account number ICICI did not take fast step in crediting the amount, instead they seem more interested in exchanging email and justifying their stand. May be this will give them more time to use my money without paying any interest. May be they are doing the same to many other customers, so that they get fund without any cost ( with the cost of others). Because, I have another experience with ICICI in this year april where I surrendered my Life insurance -life time super policy no [protected] and asked them to credit to my same account. They sent the redumption by cheque to their Kannur (kerala office) and it was liying there for months. I was waiting and after i came from my vacation after about 2 months, i enquired with ICICI and there were lot of email exchanges, i asked them, why i should proceed to consumer court to preserve my rights?, then they acted swiftly and sent my cheque to my in laws house by courier and i got my money, but it was too laborious and the settlement i got after about 2 months. So, do I need to invest more with ICICI? is ICICI a worth institution to invest without any head ache? Is there any forum that can help the investor, while this kind of problem is faced. Will ICICI compensate me for the delay? Is it not reasonable that ICICI compensate for the delay? Is ICICI have the practice of delayed payment as a non expressed policy? I compare the investor service available in Dubai in the international market for the products available here. The service is excellent, they care investors very much, they help, they guide, they assist - but I feel really ashamed that I feel ICICI standard is paar below compared to international level. Will it help in attracting funds from NRIs? I think they need at least another 10years to come upto the level.
can you please clarify me by may email : [protected]@hotmail.com or to my investor agent

Hii All

All i can say, one who wants to go for insurance, should never consider for ICICI Prudential. They cheat their customer just like that.
I had taken a ULIP from them, for which i paid

premium for 3 years and then when i went to withdraw the money, they say the policy was cancelled three years back and they have sent a different policy, which i have never received. then they ask to get my policy document ( which they claim i have received it ) if i have to withdraw my money . They say i should get a duplicate one for which they charge me 200 Rs fine and also i should submit request in 200 Rs Stamp paper for which i have paid 500, coz its difficult to get stamp paper.

Can Any ask these people to stop fooling people.

Regards
Amar
[protected]

My father bought a ICICI Pru Life Time Super - Maximizer (Growth) policy # [protected] on 28th Sep 2007. One fine day an executive named Rahul Arora ([protected]) called me from Delhi ICICI office and told me that if I buy a policy I would get the agent commission and bonus of about Rs.90000 of the policy will be transferred to my account since I was the nominee for my fathers policy. The amount was supposed to be credited to my (Vishal Mahajan's) account on April 10th 2011, on following up the executive Rahul Arora told it will be done by May 10th 2011 and then he stopped picking up the call. Then I got another call from Mumbai office claiming they are from IRDA office and told me that they have details of my policy and if I buy MaxNY policy then the amount the executive Rahul Arora had transferred to his agent code can be claimed back.
I want you to investigate the matter and refund me the money.

Regards,
Vishal Mahajan

Fraud done by the ICICI bank by transfering Rs. 18, 294 on 12/06/2011.
As we got the call from the ICICI bank on 10/06/2011 and they said we have got the transaction from U.K and asked whether you want to maid this transaction successful or not on your card.we denied the transaction and said without our permission don't pass any transaction.
In the morning 12/06/2011 we received a message from a +[protected] for cancelling the credit card and we also want to cancel the card.at the same time we received a message from the above number in which our card number was written .At 2:34pm we received the call from the same number and he asked my father for the card number for cancellation and he gave the card number for cancellation.From the same number we got the call that we had cancelled your card and we will send you the cancellation 3D password via a message.we received a message from ICICI bank itself .After 5 mins they called us and asked the password and said that we will cancel your card.At 3:05pm the transaction was maid and we got the message in our inbox.At 3:11pm another transaction was maid and we got another message but we saw at 5:00pm.we called at ICICI bank for asking how the transaction was maid but they said don't worry we'll not going to maid any of the transaction successful and you don't have to pay a single amount.even they cancelled our card also.At 7:52pm we called again in ICICI bank and now they are saying that you have to pay all the money as the transaction was maid.
As we got the card with us and the online transaction was maid from mumbai via ICICI bank and we stay at delhi.our card is cancelled now but we said for cancellation to the above number(fraud person).from where they got our number?from where they got our card number?we think that there is some person in ICICI bank who is the fraud person and making this transaction successful.please look in to the matter as early as possible and help us to find that person.

I HAD ICICI PRUDENTIAL MUTUAL FUND FOLIO NUMBER 2610814/17.
I SURRENDRED THE UNITS BUT HAVE NOT RECEIVED THE REFUND
S S JALTARE
443B/ST 24A; SMRITI NAGAR ;BHILAI 490020 (INDIA)
E_mail

I recently opened an NRE (Non-Resident External) account with ICICI NRI Banking Services. I was surprised to see that, a private bank, which is hyped so much all around the financial news, has so poor IT systems and worst customer service. Initially, I visited their website and posted a query on the website and they later called me and were very cooperative in making me open an NRI Bank account. Once my application has been processed then the trouble started.
- First, I didn't get my login ID for internet banking. I had to call the customer service to find out what my login is.
- Second, I sent an email to a senior manager who was handling the NRI accounts. I got his email from the customer rep who was making me open the account. The manager's name is Muralidharan (muralidharan.[protected]@icicibank.com). I sent him an email explaining to him my situation that I haven't received my ATM card or login. No response at all.
- Third, during the account opening they said they would send a package full of details on what to do, how to access a login, procedures to change the password etc., But the package contained no such information. Not that these are complicated, but this is what caused the problem, as I will explain later.
- Fourth, every time I called the customer service, after entering the account information and other details, there came a customer rep. I won't deny the fact that they were very polite and patient. But their assistance was limited to that and nothing beyond. They keep asking me to call later saying that they are sorry and that their "IT systems" are down. Not once, not twice, but every time this is the reply I used to get. Sometimes, I used to wait for 10 minutes or so until their systems catches up with the request.
- Fifth: When I received the passwords in postal mail, I changed them and created my own password. Also, I changed my login name. But no body told me, either in the brochure or in the website, that if the user/login name is changed, the passwords should also be changed. After entering the new ID details, it takes me to a page to change the password. So, here are the two options that come up:
Password given to you:
New Password:
Does "Password given to you" mean ...is it the password sent by them via postal mail or the password I changed. Such basic mistakes! And after changing the passwords, when I clicked "enter" the page showed "error" message. I am not sure if my password changed or not.

- So obviously, when I attempted to login in again, after 3 attempts my login was disabled. Then starts the second phase of trouble. I call the customer service to place a request to enable my login. First call, the Customer Rep takes my request but not Service Request Number and nothing happens. After a week, I call again. This time, another Customer Rep says that I never placed any such request. He says that their records doesn't indicate any request from me. So, I place another request for enabling my login and get a service request number. My login gets enabled. But my password is still not working. So I call the customer service again - 3 times. Each time, they can't access my records as the systems are slow. Then, when they do, they ask me to go to the ICICI "Generate Password Online" option in the website.
I tell them that the I already tried the option and it asks specifically for a mobile number only (for India-based customers). Since I am in US, I couldn't use that option. Then they ask me to update my email on the profile so that the "email" option would come instead of "mobile number". My email address is already on the profile. They have been sending me statements and account information to my email id. Why the hell would it not be on the profile? So, I call again to update my email address in to the account. When the email option came, I gave my email address and the system says that the email address is invalid and that I should call the customer care. Since I tried that 3 times, even that option is disabled.

- Now comes the best part. I received a customer survey email which contained some links. I assumed that the links will take me to a page where there will be survey questions. But when I clicked on it, all I got was the message with this gist: "Thank you for participating in the survey. Your feedback us appreciated". The ICICI bank doesn't even have a proper feedback system to monitor its products. Unbelievable.

- Jeff Bazos of Amazon visits the Amazon.com website everyday... to buy a product...to check the user experience directly and to see what customers are facing. I wonder if Chanda Kochar (CEO) or K.V.Kamath (Chairman) are even remotely in touch with what the customers experience on a daily basis. They get these fancy titles and awards... but the reality is that they are not in touch with one. Go online and you will see many like me frustrated with ICICI Bank.

- I have a savings a/c in HSBC and its customer service is in India. Although the call waiting time is longer than ICICI, the service is fast and productive. So are the IT systems. I don't have to call again. Their calls have a "quality monitoring system". When I call HSBC, before the customer rep picks up, it says that "this call may be monitored for quality purposes". In over 20 calls to ICICI, not even once, they monitored the service quality of the person taking my call.

I have my own doubts about ICICI bank going global or becoming big... with non-working customer feedback system, dead-slow IT systems, poor customer service... you can take a guess where it will go.

My name is Bharat A and my Customer ID is [protected]. I don't have other alternative right now and my money is stuck in my account and I can't access it online.

I WOULD STRONGLY ADVISE OTHERS NOT TO JOIN ICICI NRI BANKING SERVICES.

Sincerely,
Bharat

Hi Sir, I have sent money to ICICI through Money2inida. From forex bank i have deposited the amount to nordea bank (ICICI account number) by cash. Forex bank people missed tracking reference number. After that i sent all deposit slips and my details to ICICI bank. Forex bank people also sent mail to ICICI bank, this money deposted by this person only and they send some other scanned copies (Deposit slip, ref number) and trakcing reference number to ICICI. Even icici people are not accepting to transfer the money further . but icici confirmed we got money without trakcing reference.
If icici will return money that also not useful to me, because i have deposited by cash, forex not received that amount from nordea bank (nordea bank people confirmed, we are not return money to forex and we are not give money to person also)
Kinldy help if any one knows any managers in icici bank or help me how can i get money. Thanks...

Even im also a victim of the great money2india servcie.

I have been using ICICI money2India for 4/5 years and i trasferred some amount 2 weeks back and the request statsus is still "Request Received".when i wrote a amil to them they asked to send screen-shots and blah blan..i provided all the evidences what they asked and after that there is no mail from them..after sending out many reminder mails they dont even care to drop a single line mail stating what is going on.
Its really frustating..atleast they should care for their long-run exiting customers..if anyone has any info on how to escalate the issue to their higher management please let me know.

Sujata.

Hi !
I am an ICICI bank customer at Patna for quite sometime. I am not sure, if only I am having this problem. For my SB a/c, the Bank used to send me one statement monthly/ trimonthly basis. After sometime, they stopped sending these without any notice. As, I was also out of Patna for about 3 yrs, I could not track it as such. Once these private banks do not give you Passbooks of your account, the only link is the statement sent, either physically, or thru' mails ! When I asked about it in a bnak branch, the lady at the counter had to say that she herself has not gt hr statement for yrs altogether ! Last week, when I sent an e-mail to their head office, they replied in 4 days ! again, after 3 days smone from bank called on my cell asking, for how many months I had not got the statement, How many times I had complained, !? they ask these silly questions to distract u ! I just told them I m going to close my a/c & that's all !

Dear Sir,

ack. no. [protected]

pan no. not alloted

Thanks & Regards.

Shankar Singh

I did a Power transfer of 2000 CHF (approx INR 1 lac) through money2india. the money was debited from my bank acocunt in Switzerland (UBS) but not credited to my bank acocunt in India. On calling up their customer service umpteen no. of times and sending emails with proof of teh transaction, they claim that they are unable to trace the funds. Whom do I contact. My 2000 CHF have been wiped off. The customer service supervisor in India Aprana, Mohd Umar, PRashant and Vipin Kumar, none are of any help. In afct they ahve been very rude and uncoperative in this manner. Kidnly help at the earliest. If te amount cannot be trasnferred to India, can it be atleast credited back to my Swiss bank account.

On 25 Feb, 2011 fradulent transcation were made through my salary a/c no. ([protected]) which is with the ICICI bank (sector -61 noida branch). through customer care complaints were made to icici bank on the same date, complain No is [protected], i was received four sms regarding this fradulent transcation .Total 6000 Rs was debited .this amount paid to BSNL (Prepaid Mobile recharged), i lodged FIR at sector-60 police station .ICICI bank paritally followed up this matter, after 50 days compeletion, i went to ICIC branch with Police excutives then bank sais this transaction was done by you, i was shocked.till now no progress/feedback has been given by the bank rather it seems that transcation were made due to failure of ICICI bank online security system. now police asked about details of this transaction like
owener of PC, address and mobile number, address, person name who made this false transaction.
Bank slogen "SAFE BANKING WITH ICICI BANK" seems totaly false. i dont have trust on ICICI bank beacause in future same kind of transaction may be possible. Bank made me Victim, criminal person for this false transaction, ICICI bank insulted me.
As its already almost 3 months no positive response has been given and it seems to be financial and mental harrasement of me and the bank is least concerned about this, kindly take the necessary action to get back my hard earn money as soon as possible. Waiting for your reply.
Name:-Shashank S Tiwari
Mail id:-shshank.[protected]@gmail.com
mob no:-[protected]

Dear All,
i m jitendra choudhary Emp ID 190489, i joined an organisation on 6 march 2010 as a Junior Officer, My qualification is BE Computer from Nagpur University, Masters in Marketing Management along with PGDM System from Sinhgad Institute of Management Pune is one of the renounced Institute for Management studies in Pune.
Scenario: I was attended a off campus Interview on 17 Jan 2010 and got selected as Junior Officer in ICICI BANK PVT LTD, At the time of joining i dont know the hierarchy of ICICI BANK and i joined as Junior Officer bu after joining a came across to my senior and he told me that ICICI Bank recruiting candidate for My college as an Assistant Manager Level -1, after knowing these i asked my senior authority then they told me you apply for Grade Fitment in the organisation if your college affiliate to AM-1 level Grade.then i do the same and i raised an SR or complaint against the recruitment at junior Level. then they send a mail to me that my college course is not affiliate to ICICI Bank after search of six months they gave me result in November Month, then i was resigned from the organisation because i m Upset for that decision taken my HR Department.After few day i got the mail from my college regarding an opening in ICICI BAnk As Assistant Manager-1 level.then after i revert the mail my asking is it applicable for my course also then they replayed "yes".
After getting such mental harassment from organisation, then i find one more way to proof myself because i really want to continue my work with icici bank, i know because of few i never claim icici bank policy.i got one more way to clear my thought with organisation but i already left the organisation. one thought come on my mind i have to send mail from my personal ID to all senior authority, after sending a mail then didnt reply from my last 3 Mails. ICICI BANK recruited 6 student from my college this year thats mean i m write, but they didnt replayed .So pls Help me on these matter.

Thanks

Jitendra Choudhary EMPID: 190489 ICICI BANK LTD

I bought ICICI Lombard health insurance Rishtey for my parents after their salesman claimed that they provide quick service and refund.
1. ICICI Lombard doesnt inform about medical test costs over and above the policy cost when the customer is sold the policy.
2. Even after full payment for the policy and a month later, the online status shows that it is still awaiting underwriting approval.
3. The customer service on Live chat and the number provided on website is awful and doesnt respond at all.
4. I have even tried to cancel the policy but have been put on hold and called transferred from deptt. to deptt.

I stay in United Kingdom and its extremely difficult to manage this type of issue from overseas. I wish I had bought the health insurance policy from some other company and saved myself all this harrowing trouble.