Explore your opportunities! Create an account or Sign In
The most trusted and popular consumer complaints website

ICICI Lombard / poor customer service

0% 1
On 2nd April, 2007 I applied for a 10K tax saver health plan (Policy No: W-013316) for my Parents using the online facility at www.icicilombard.com. I stay in Bangalore and my parents are near to Warangal-Andhra Pradesh. As my father's age is above 45 he has to undergo a medical test to get enrolled in the policy. The website states that within two day's from the receipt of the premium my parents will get a call for the medical test, though it is 27th April today (25 days since i applied for the policy and paid the premium) my parents have not received any call for the medical test.

I have sent numerous mails and have also called them 6 times, they seem to have no clue about the medical test. They were not even able to confirm when they will be calling my parents.

I feel that I have taken a wrong decision in applying for a policy from ICICI Lombard.

Swetha Chinthireddy


Sort by: UpDate | Rating
A  5th of Aug, 2008 by 
Agree Disagree 0 Votes
The most horrible guys!!! The worst customer service ever possible. its been 3 months since they are deducting the EMI for the insurance which I had purchased over the phone.

Till now I have not recevied the policy and noody answers at the customer care, but when I mail them they say we will send it in 10 working days everytime.

Its been pathetic and probably would have to give up the 8k premium I have paid and go for another insurance.

Please never buy the insurance from these people. they are big cheaters.

Post your Comment

ICICI Bank Logo ICICI Bank
Customer Care Service
Near Chakli Circle, Old Padra Road, Vadodara , Gujarat
India - 390007
+1 866 424 2448
View Full Information

Reply to