ICE Rewards review: misrepresentation 43

Paid $2700 for cruise did not receive anything

November 16th 2023. Went to use my points to book a stay. Told points expire if not used in 10 years. I have booked stays before never told that these points would expire. I have had membership since 2009. No problems till last 3-4 years. Very disappointed in a company I used to trust.

She is very bad at her job, avoid her at all costs
She will rip you off
She lies to clients to get what she wants to sell
I don't trust ICE at all to book anything

This was the biggest ripoff and waist of hours of my time. Whennim call they try to up sell you and won't ever let you off the phone then they completely screw you out of anything they can.beware of this entire company

No savings at all! Basically I would call this company a scam...going to report it to bbb!

I have been trying to login with my username and password and I have not been able, and I also click in forget my password but not email has been sent even it says they sent me one

I set up my account and cannot login and cannot get anyone to answer the phone.

Your manager Rebecca Jensen does not give the correct information by Telephone.
She is unabel to get in contact With, and I have canselled my enrollment and mebership.

I would like to book a trip, but I cannot contact you using the two customer service phone numbers listed on your website. Please contact me at [protected]. Susan Schaeffer

Acc IRSC62328AJA

Cancel the upgrade. I talked to Christine. I talked to finance (both on Tuesday). I've written an email to my Credit Card Co.
I can be reached at [protected].

Again, cancel the upgrade today.

As of Wed, Ice Rewards indicated they would credit my $399 back :-) Let's see if it happens.

Thank you.

Same as above

Rebecca Jensen told her college that she would Call me back in 10 min. Now I have been waiting for 40 min, and it si bed time here in Norway.
I do not have her Telephone number, so I can not Call.
I do not trust her or Your Company, since you act like this.
I will inform friends and People I meet about Your buisiness practice

I have been a member of ICE for several years now and have enjoyed using my membership to travel, until now. I recently booked a cruise and the agent was TERRIBLE. She took forever (over 2 hours on the phone) to book the cruise and then booked it incorrectly. Now my husband and I will be sharing a room with my son and his girlfriend for 7 days--my son is 23 and 6'4. It is going to be ridiculous. When I called them to complain, the cruise had been sold out so they were unable to move my son and refused to compensate us with any type of voucher because we did not call right away about the mistake. I guess good customer service has a time limit. This is very different from the service I have had from this company in the past.

After reading all these comments, I'd like to say something. I bought an Interval International Timeshare and as part of the deal was given a Lifetime membership in ICE Platinum Rewards. I have ONLY had great experiences with them in regards to my cruise bookings. At one point on my last cruise that I had booked for our whole family for three cabins, my father required emergency surgery 3 days from our cruise start date. The doctors said he could not travel. I called Ice after confirming with my father that he was NOT going to go and cancelled his cabin. I was told that I would, of course have to forfeit the money I had paid. This is normal. I went ahead and canceled so that the room could be freed up for someone else. Well, the next day my father told me that he didn't want me to lose that money and that he was going against doctor's orders and going on the cruise. I immediately called ICE back to get my booking back after verifying that the room had not yet been booked. Royal Carribean wanted to charge me 3 times what I had initially paid. The ICE representative conferenced in and after two hours of going to bat for me managed to get my original booking back at the price I had already paid so I didn't have to pay any extra. I couldn't believe the lengths that he AND Royal Carribean went to to get my original booking back so that we could all sail together the following day. I Love, love, love Ice Platinum Rewards AND Royal Carribean. They both gained a customer for life after what they did for me and my cancer-ridden father.

I just got off the phone with ICE as i read all of these while on the phone, Thansk God because I was about to pay 2499.00 and firmly said no. We hung up and he called back offering me $1, 000 off and pressure selling me so I explained the misrepresenation I read online and he was backpeddling. Once I made it clear the conversation was over because they quickly have to move to the next person. SCAM only problem is I believe the Lifestyles and th Groupo Velas Resorts that we have invested $40, 000 in the last 3 months is probably scams as well or lesser than desirable places to stay.

The sale agent at Sunset Royal, Cancun offered us a 70 weeks at $399 or less. The sale agent claimed that there are more than 150, 000 (4&5 Starts)and resorts to choose from. He said that we could choose any one of these 150, 000 hotels and resorts with any size, and only paying $399 or less.

During the sale, I asked them to show me some of the hotels (4&5) starts but they said there is no one book hold 150, 000 hotels. However, after becoming a member I found out that www.puravidalifestylestravel.com website has few crappy 3 starts hotels and the hotels we were promised were not there.

The sale agent did not explain how based on availability works, hotels and resorts only have discount using saving credit, and only gateways for $399 or less. He told us that Ice website only for cruises. Then, we found out that we could book our international weeks from Ice but we have to pay $1400 for another membership or $299 per year in order to get ice benefits.

They mislead us to believe that all hotels and resorts (any size) on both websites only for $399 or less which is not true. Never told us about gateways. Never explain how to use saving credit, or how to deposit week on ice website.

Also they told us that we will get FREE cruise (not paying anything) with our membership. Then, we found out that we have to pay taxes and fixed fees

I'm so glad i found this post. I'm always one to do my due diligence. Once again It paid off. I got the ICE membership with my Azul vacation club purchase. While that program has been a success and well worth the money( paid it off in savings in 2 trips) . The ICE program they gave me free apparently is a ripoff . I'm glad i will not be buying into this scam! Thanks all for posting!

Just went to activate my two year free membership, that I received with a Package purchase I bought with a Time Share. The Operator tried to sell me on a Lifetime Membership with full rewards. Each time I asked for just the 2 year free activation, he steered the conversation right back to a life Time membership. Also to mention, the whole time I could hear in his voice that he was getting agitated, cause I wasn't playing by his script. By reading these post's It just confirmed I was right. Watch out for Time Shares in Mexico and ICE. If its sound too good to be true, it's cause it is.

We have made only one payment on a 2 yr contract, but my dealings with them so far have not been successful. I can get better hotel / cruise / you name it on my own with a few clicks. And I have my own points program that I KNOW works in my favor. I echo everyone's views here.

Thank you all, I have been on the phone tonight reviewing the difference between ICE and Interval International. You have helped me decide that this time share white elephant that we bought 9 years ago does not need to lead on to another mistake. So glad I have read your warnings and balanced comments.

I have the certificates * reward points certificate 10, 000.00 and the Great Resort Getaways certificate last minute resort stay which were given to me for free due to buying another membership at the Riviera Maya Cancun, Mexico for about 9 thousand dollars for 100points . The certificates supposedly are good for two years. I have not used them. i have used my Barcelo membership before. I been getting calls from the ICE representative off and on throughout past year in a half. i am glad I read your comments. I definitely do not want to be scammed.

Hola a todos I'm from Mexico. Compré la membresía ICE Platinum Rewards por $12000 pesos mexicanos en el Hotel Krystal de Puerto Vallarta. Los vendedores muy atentos y amables al igual que ustedes nos ofrecieron semañas de hospedaje en los mejores hoteles del mundo desde $99.00 usd hasta $399 usd. Mi novio y yo compramos esta membresía con la ilusión de viajar más y también para obtener algunas ganancias extras vendiendo los viajes entre conocidos. Pero al leer todos los comentarios anteriores estoy realmente asustada y decepcionada ya que el ejectuvo de ventas nos dio la confianza, nos contó que el tenía dicha membresía y salía con sus hijos de vacaciones, hasta nos brindo su número celular para que lo llamaramos si teníamos cualquier duda. El próximo mes terminaremos de pagar la membresía y espero de todo corazón que no sea una farsa.

Thanks for the comments. My wife and I just bought into this program. We were discussing the terms and promises given us on the way home from the purchase and discovered it didn't add up in our favor, even if true. There was no way to prove that what they promised was true. You just have to believe them. I will use my Right of Recision tomorrow. One salesman said I will save 40-65% off of airfare. Another salesman said we wont save much at all on airfare but we will save on cruises and resorts. He also said you can book Mexico resorts for $49/week without using ICE. He said DO NOT exchange week points for Mexico resorts. This is the salesman. I'm bailing out. thank you all.

I just want to say thank you for the posts on here. I bought into LVHC and it came with a 2-yr membership for ICE. After I activated my account I was immediately called to confirm information and then they tried to talk me into extending my contract (which I just activated). I haven't even tried out the membership I have! This made me extremely suspicious so I looked online for reviews and found these. I'll be sure to use my "free" 2 membership first before I agree to invest any more money in a "Vacation club." I'm already feeling burnt by the lies told by the LVHC salesperson.

I suppose I am fortunate because I only spent $500 for a 5 year membership, but after checking on some of the supposed "deals" -- what a joke. The Platinum Rewards "savings" for cruises are on brochure prices - which no one ever pays. (It's like paying sticker price for a car.) The airfares are the same rates you'd get if you go directly to the airlines, or Expedia, etc. The claimed "best price guarantee" is a solid joke. Don't waste your money on this program.
The sad part is that most people reading these reviews have already made the financial commitment to the ICE Platinum Rewards scam, and it's too late for anything but regrets.

After reading the other reviews posted since I posted mine, BELIEVE them! They are true! DO NOT BELIEVE ANYTHING THIS COMPANY TELLS YOU! I was told the same lies they were told! I so wish I had the opportunity to take back my mistake for buying into this company! But, unfortunately, for me, it's too late! All I can do now is try to warn any other suckers from making the same mistake that I made! I wish I had all the money I spent on my first purchase as well as the "UPGRADE I BOUGHT FOR THE LIFETIME MEMBERSHIP, " to use toward SEVERAL REALLY NICE CRUISES with my ENTIRE family! DO NOT BUY ANYTHING FROM ICE! I REPEAT, DO NOT BUY ANYTHING FROM THIS COMPANY! YOU WILL BE SORRY! Book your cruises on line yourself! This is how you will save money and get better deals! RUN! When they call you, hang up! When they approach you at any vacation site with their lies, RUN! RUN! RUN!

DO NOT waste your money buying anything from ICE! They make you think you are getting a wonderful deal! They promise you the moon and back! Don't be foolish as I was and buy ANYHING from this company! They do nothing but lie and do not honor ANYTHING they promise! I was promised a FREE cruise any time I wanted to go, ANYWHERE I wanted to go in the WORLD! LOL! I guess I was the fool to believe such an offer! But, shame on me! I did trust them! When I tried to book my FREE cruise, "oh no!", We will give you a discount on any cruise you select, but free, no way! They lied! I even had it in writing! They still did not honor it! I have tried numerous times to book a cruise through ICE since then. I now have a lifetime membership with 57, 000 points to boot! Oh! I can only use 10, 000 points per cruise! OK, let me use my 10, 000 points toward this cruise! Oh! It has to be an expensive cruise, now! OK, now I try to book an "expensive" cruise! Oh! Now, I can only use 2500 points! Are you kidding me?!? I asked for a supervisor and all I get is, oh, there are certain limitations, blah, blah, blah! So, 5 years later and thousands of dollars wasted, I have not used this "ICE" program not one single time! I go on cruises all the time, and you can get MUCH BETTER RATES booking your cruise straight through the cruise line! Trust me! I love cruises! I travel all the time! Don't believe ANYTHING this company tells you! It is a very fraudulent company, full of liars and thieves! I GAVE then thousands of dollars for NOTHING BUT LIES! RUN!

I too paid for the lifetime membership upgrade because I was promised enough to offset the $3500 outlay (2 certificates that I was told could be used for 2 $1500 cruises, 60k points that I was told was worth up to $600, & $1000 vacation cash) - sounded like a great deal. salesman said I would receive 1 cruise cert. & 1 resort cert. but could exchange either for either. First problem occurred when I tried to exchange the resort cert. for another cruise cert. - was told I could only exchange cruise cert. for resort cert., not the other way. Second problem occurred when I used my resort cert., my cruise cert. became inactive - now they tell me I can only use 1 of the 2 certs! Lastly, the points can only be used on specific properties, at values determined by ice (looks like avg. $3 per 100 pts - not nearly $600 in value - and only about 10-15% off per booking at best). love the promise & potential, but hate the lies.

I booked an all inclusive resort vacation to find out the day I checked in that my family wan't included in the reservation. This was Christmas day 2013 and I was stuck in an island with no reservation for my kids and had to pay the resort AGAIN for something I had already paid this agency. Tried calling ice platnium and they were closed on christmas day... spend hours on the phone trying to get a hold of a supervisor without luck... I DO NOT RECOMMEND THESE PEOPLE ITS A SCAM!

Ice Platinum Rewards offered a lifetime membership with reduced prices on vacation resorts, airlines, cruises, and hotels. For a fee of almost $2000.00 we were to receive the lifetime membership plus FREE certificates for a seven day resort stay plus a FREE four day cruise. The problem--they have been taking the payments out of my checking account every month, but when we tried to book our resort stay--we find the certificate is only good if we pay an additional fee of almost $700.00 which does not include tax. This additional amount is not part of the initial fee. They really pulled a good one on me. I'd like Ice Platinum Rewards to refund our money, and never call us again. I will post negative reviews about this company, and certainly would not recommend them to anyone.

I worked for ICE gallery for 6 years scamming people out of money. I took about $500, 000 in that time from people who just wanted to go on vacations. The 50, 000 points they give you are worth whatever they say they're worth. (50, 000 X 0 = 0). And the comlimentary cruise for the lifetime membership is anything but complimentary. After my daughter passed away I did not like scamming people and tried to change things. They let me go 3 weeks after. If you have paid this company money dispute it with your credit card company immediately. Its the only way you will get your money back outside of their 10 day recision period. It's complete misrepresentastion. Seraj ardakani and Brian almindo are the supervisors in memberships.

I am now having problems with my account. After about 2 1/2 years my lifetime account has been canceled and I am not getting any help from them to solve the issue. I keep getting put off to other people who make excuses and never re contact me. This is upsetting and I will begin to start posting more negative comments on the Internet if I am not able to get this fixed.

I have had good luck with ICE. Used my free resort stay and was in the best cabin on the property.

The last statement is not correct. I have booked cruises many times using and not using the points. The compare to expedia and others is not correct I always get 35% or more off an equal booking without using the points. What the person is doing is looking for the cheapest deals and short cruises which do not give the best benefit and then trying to get a further discount and then scanning the Internet without trying to actually book something to see if it is for real. I notice that a lot of the Internet adds are tricky and when you try to book it changes or is no longer available. I also noticed different banners from different adds using different computers or pads at the same time using the same searching tools. This means what you see could be determined by your cookies and where you have been looking in the past. Some times using the points is a good value sometimes not. You have to use discretion when using the points however they are free so what is the issue anyway?

ice platinum rewards

it is badddddddddd dot waste your money!

I disagree strongly. I am a member and have been for many years and have had nothing but good experiences with ICE. I also purchased a lifetime membership and was given the same incentive certs. I booked my free stay at Pueblo Bonito Sunset beach and paid $0.oo. This is not a low end resort, this is one of the best in mexico.
I havent booked my cruise cert yet, but I have been quoted on a few and the only thing I have to pay is the ports and taxes..If I wanted to upgrade to a balcony then I would have paid upgrade fees, but I will go with the free inside cabin I think.
As far as the week deposit, I havent tried this yet, but I do remember them telling me it had to be at least 6 months in advance.
Lastly ONLY $300 per cruise? You have to be joking...My membership is for a lifetime, I sure dont expect to save the entire amount on 1 transaction.
From what I see this is a great program.

Just a Friendly FYI! When TS owners deposit thier week or weeeks they need to be at least 6months out so that the exchange companies have enough time to exchange them for you. Timeshares are for peolpe & families that want to travel & do travel & will cont to travel, so inregards to your membership, why woud you even think of buying additional travel or a cruise certificate when you dont use your travel membership as it is?

Sorry but that's your bad! I have rented TS for years & I am someone that does travel & will cont to travel thru TS's! FYI2 Don't do what I did ...If you own a TS it's a good idea you don't just buy one & then come home & stash the bag of Great Goodies (Extra Incentives ) in your closet & forget about it until a year later. Well then it's to late to get all the free memerships members that was given to you by Westgate at the time of purchase... Westgate is known for giving out great memberships for free! Happy Travels!