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IberoStar / very bad

1 Cuba

To whom it may concern we arrived at your Cuba hotel Bella vista on jan 06 2019 when we got to the room the bedding was absolutely filthey was able to get the maid and brought it to her attention and the response was well the maid that looks after your room was not in today i had to make her go get clean sheets the pillows were full of stains on the pillow not the case then the internet was down for three days so could not make any reservations for dinner this was the worst vacation i have ever been on the food was also really bad there was no food handling concerns from the workers it was just gross I seen not one but two for handlers pick up food from the floor and put it back on the tray there were ants crawling over all the dishes they were told about it but just said well its Cuba what do you want us to do staff was appalling how the spoke to us was not at all respectful. we had booked 3 swine up rooms and have had better service at a 2 star hotel I would like a refund for the days we were there

Di
Jan 17, 2019

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