Explore your opportunities! Create an account or Sign In
The most trusted and popular consumer complaints website



inconsiderate and heartless employees

Complaint Rating:  0 % with 0 votes
0% 0
Contact information:
United States
My first night at the hotel, I was out with friends with I slipped on a puddle of water on the disco's dance floor causing myself to fall and hit my head on a ledge. My head was cut open and I laid on the floor bleeding from my head for an hour before the ambulance came|.

During this time, I became non-responsive". The hotel claims they did everything possible for me because they had a nurse in there". There was nothing the nurse could do for me because it was a head injury/. The resort took over 30 minutes to call for an ambulance because someone had to offer to pay $2, 700 upfront before I could be taken'. The hotel never once offered to help while I laid on the floor bleeding from my head/. I spent the next 20 hours in the hospital with a severe head injury|.

When I returned to the resort, none of the employees sought me out to make sure I was ok. I had to find them and talk to them about the incident. After I filled out my incident report, they said they would be in contact with me. No one ever spoke another word to me. They sent me 2 letters stating the EXACT same thing on each letter, but changed the person's name at the bottom. I saw these people multiple times throughout the week, but not one of them asked me how I was doing or even apologized to me.

Their employees were supposed to make sure the dance floor was clear of spills, but they did not. My friends took pictures and have proof that there was a spill on the floor, but the resort claims it's from the ice in a plastic bag that was used for me head. They tried to say that it wasn't there fault because me, the one with a concussion and memory loss, could not state for sure how I slipped even though there were witnesses that also filled out reports saying I fell because of spilt liquids on the ground. At the very least, I expected the employees to check in on me and make sure I was ok; after all, the chief neurologist from the hospital I was at came to the hotel the day after I left the hospital to check on me because he was that concerned about me.

The hotel will not cover the cost of my hospital stay nor will they comp the night I missed at the resort. I have never been treated so inconsiderately by employees at a resort in my entire life. Loreto Lazo, Toffel Fletcher, Oniel Douse and Milton Reid were inconsiderate and heartless in this matter.
Complaint comments Comments (3) Complaint country United States Complaint category Products & Services


Sort by: Date | Rating
N  5th of Apr, 2010 by    0 Votes

IberoStar - No hot water for all week of our visit
United States

We did not have hot water to bathe for 5 days at the Playa Alameda in Varadero. We asked and asked so what did we get. A bottle of rum brought to the room. You cant wash in rum.

The beach was not raked or well kept. It had small pieces of branches all through the sand.

I went into one washroom outside the Italian REstaurant, and in the first cubicle was a toilet all smashed up laying on the floor. I am so disappointed because it was our first time in a resort and I wont go back there.
A  17th of Aug, 2011 by    0 Votes
I, too, had a similar experience. Do you have their contact e-mail for complaints? I stayed at the Tucan but would like to contact their corporate headquarters. Thank You!
Please send to: shariort@optonline.net
N  25th of Feb, 2016 by    0 Votes
It is always best to hire someone skilled to do so, unfortunately in most cases these companies dedicated to cancel timeshares usually cheat for the second time to their customers since they are vulnerable and desperate. If you are thinking of hiring them you just have to make sure you do not have to make any payment upfront ... I found these articles that speak precisely about this, you should read them, that might help you to resolve many doubts:

I hope you can solve your problem, good luck!!!

Post your Comment

Please check text spelling before submitting a comment
Your attitude towards Complaint Agree Neutral Disagree
Comment text
Attach photos (optional)

IberoStar Logo IberoStar
Customer Care Service
General Riera 154
Palma de Mallorca
Spain - 07010
+1 888 923 2722
View Full Information
Contact Us

Reply to