The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

Hughesnet / billing mistakes-horrible service

1 Sandwich, NH, United States Review updated:

In 5 weeks we have had to call in 5 times in order to fix billing issues and get our internet service reconnected, all because there is an issue with their billing! We have provided our checking information 4 times in the past 5 weeks, yet although it is THEIR issue, we are unable to access the internet and have to go through the laborious process of getting through to their technical support and have them walk us through unplugging, replugging, checking systems, etc. I need to warn anyone who has ANY OTHER OPTION than Hughes.net to go for it and only use Hughes.net as a LAST RESORT! We have had service for 3 years now and hate their service. Hate their customer service, hate their ridiculous techincal support issues that have no rhyme nor reason, and their download speed is no better than the wireless cards such as Verizon Wireless. Unfrotunately for those of us who live "in the sticks" wireless coverage isn't very good and therfore we don't dare disconnect Hughes.net. Once there is any other option, I recommend any and all users to drop this ridiculous service and sign up with another company who actually cares about their customers, and wouldn't charge the $90 a month Hughes.net extort from us for this broken service.

Sort by: UpDate | Rating

Comments

  • Ro
      29th of Dec, 2009
    0 Votes

    I had no service so i called they said my equiptment was out of warrantee so the gave me a number of a tech to fix my wireless problem he came over and punched a couple of numbers into the computer i had to pay him 125 dollars them i got my bill and hughes net charged me 125 dollars
    they said the tech installed a radio and the charges were correct. then they said i should not have paid the tech . i called then they said i need to handle this with the tech but he wont answer any calls. he knows he stold from me now im out 250 and hughes net could care less they are a rip off be careful out there

  • Gl
      5th of Apr, 2010
    0 Votes

    Boycott Hughes Net ! Terrible Customer service and blatant disregard for Ethical Business Standards.

    They will nickel and dime you to the grave...

    better off dead than in bed with these clowns!!

  • Mi
      31st of Jul, 2010
    0 Votes

    Hi Guys People Using Hughes Net I am A Old Custoemr Of hughes Net i have alos Had Problems With them How Evere the SERVICES REPS Are kind and Polite and understanding there accesnt might be hard to understand however it not impossible to understand them and its not there fault for customer services begin abroad.

    According to me our americans dont have patinces and are veryrude to the customer regaring services...and hardly i find less people talanted in technical support...

    when ever i call them they r sweet and very help ful...
    Although i dont like hughes net i like the REPS willing to help me out...

    the reason y the stck to one rule is because off the limited resources that

    COOL REPS BUT BAD HUGHES NET...

  • Be
      7th of Mar, 2011
    0 Votes

    oh i know after having 2 yrs of problomatic service at best i moved it took them 3 months to restart my service yet they billed me anyway after a month of debate they credited me with 1.5 months - they know i am a captive customer because i live so far out in the woods since i moved the service has been worse and worse from overbilling to interupted service to hours spent tryin to log online and cant yet still having the useage tallied against me requiring me to buy tokens in order to keep internet service its a scam by far and to top it off in order to go to tech support you have to go through a teir system which they say they will call and dont once you get to level 5 your top of the list yet they dont call then say that someone will call in a few days until then i was still without service

Post your comment