I have had Hughes net for a few months, it sucks... They repeatedly build my credit card that they stated they did not keep on file. With out my permission they took a double payment out of my account, I was not behind and did not owe them a double payment.. but this caused a chain reacation of overdraft fees and car insurance issues, because they took money ment the car company. I filed a thing with my bank, now they keep trying to re bill me double every month.
I finally got tired of the mess and came to an agreement with them I paid a 124. dollar payment and they wrote off 102 . dollars.. all is well right??? NOT EVEN CLOSE, One week later I get a thing on my net saying i am late with a payment and they are going to turn off my internet... LOL I call and they say it is because of that double payment I filed against.. I said I worked that out withe agent when I made the payment a week ago. They said I did not.. How funny is this.. I have to call India.. and can barely understand the idiots working for them...but I have to keep calling.. So Last night im calling them, and while I was on the phone with a supossed supervisor, (mind you I hear a lot ppl. laughing in the background) I ask my husband to please check the fish in the oven so it doesnt burn, I am then told by this woman marjorie that I was being rude and she was terminating the call.. and she hung up on me. I called back and was told she put in the notes that i cursed at her and that she ended the call... I then ask to be transferred to account specialist to just have this thing turned off.. they refused to turn it off... Saying they were going to start an investigaition and I should fax them my July bank records to show there was no refund posted to my account.. So I did that this morning and as instructed I called them this after noon, They still say i am wrong that I owe them money and they are going to disconnect me, I tell them to go ahead, they transfer me again to an account specialist, he refused to dissconnect me because my husband, who is first on the acount was not here to authorize this, LOL He told them 3 times last nite to disconnect it.. RUN FROM HUGHES NET, DO NOT EVER EVER BUY THEM, , , , THEY ARE GOING TO CHARGE ME A DISCONNECT FEE NOW TO HAVE IT TAKEN OUT.. I WOULD LOVE TO SUE THERE BUTTS OFF... BUT DONT HAVE THE CASH TO DO SO. BUT AT LEAST I CAN WORN OTHERS RUN DONT WALK, DO NOT BUY HUGHES NET...