As a purchasing agent, I recommended stocking up on ink for two companies. This way, each company would get 2 $50 gift cards with their qualifying purchases, that they could use as gifts for their clients.
Long story kinda short, after MANY unanswered inquiries about the delay in rebate and a letter to the HP president, I finally received a response and the gift cards were on their way. Unfortunately, one of the gift cards sent was the wrong one as advised on their rebate submittal update page. HP admits they sent the wrong one but refuse to send the correct one until I send the wrong one back. Also unfortunately, I HAVE NOT RECEIVED THE WRONG CARD!!! Still, they insist I return the wrong gift card. I CAN NOT RETURN WHAT I DO NOT HAVE! So, they delayed the initial issuance of the earned rewards, they sent the wrong reward and now refuse to correct the situation.
I will be out of pocket the cost of the gift card because I can not return to HP what I do not have in order to get them to send me the correct thing and because that is what is required for good customer service. You know, you tell a customer you're going to do something or they're going to get something and you make it happen. I told my client if they buy ink, they will get a rebate. They still expect their rebate and to keep them happy, I will make sure they get it.
Perhaps HP Rebate Customer Service should take a page out of my customer service handbook.