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HP Complaints Summary

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529 Unresolved
Our verdict: Engaging with HP, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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S
6:59 am EDT

HP scam and cheating!

I bought Compaq laptop (windows vista) at end of Oct 2007 -- not top of the line but what could afford at the time. Its a little rough but functionable. The real big problems began when I needed a new printer and chose HP Photosmart C4200 All-in-one system (again due to financial short comings). After a couple of weeks of trouble free works, it started pumping out a 'new copy' of the printer. The first time, I thought it was an 'update' type system working. After a couple more times of this, I started being concerned as that I now had multiple printer copies on my laptop. In a month's time, it has managed to install 18 copies of itself on the laptop. Part of the time I can not even get the copier to work with even redirecting it to the 'proper' copy of the printer. This causes great problems with my children's school work and my use because it is not dependable in the least.

I initially contacted HP via email at the onset and received a generated customer survey only after a week. I gave HP failed marks and asked to be contacted because of my existing problem had not been addressed. I was sent a second customer standardized form asking why the low marks. I filled out the reply and again asked to be contacted. Again, No contact from HP. I have tried the home page for HP -- they do not like the serial number provide and I can not proceed with the standard fill in form because it rejects the serial number. One would suppose, since I registered the product that that would be in their system files.

I do not have the hours to stay connected on the telephone line to receive help... after a half hour of waiting, I realized I could be there hours and still not have my problem resolved. I truly can not hold on the line for extended periods of time with children, animals, work, and life in general happening.
At this point, I believe HP to be a rip off company because they do not make an attempt to contact consumer's problems. I have resigned myself to the fact that this printer (and even the laptop) system I am currently using is on its way down, it was a bad choice, and a waste of money. I do not believe that HP has any intentions of even suppling tech support. With the help of HP, I am on my way to being a convert! I am turning away from all Hp products and turning towards APPLE more and more. People I know that have HPs are all having problems with their products and support while strangely (or not!) my friends with Apple computers/ non HP are trouble free. I do not believe this to be coincident.

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Shelley
Bayfield, CA
Mar 26, 2009 11:36 am EDT
Verified customer This comment was posted by a verified customer. Learn more

My Mompurchased a computer from HP in the fall of 2007. After one month, it quit working. She winters in the US (she is from Canada) and when she called they told her she had to ship in back from Canada. She had to wait until she returned home in April 2008. The computer was returned to her in the spring. This winter it broke down again. When she called HP, it was discovered by the serial numbers that they had returned the wrong computer to her. They will do nothing about it -even though her computer was a more expensive model. Basically they are telling her that even though we stole your computer and gave you an inferior replacement, you're out of luck. They refuse to find her computer, they refuse to send her another one of the same model -she is stuck with someone else's computer (and they even know whose it is, its registered to a David somebody but they won't even tell her where he is from) Who knows how well this computer was taken care of, why should she be stuck with someone else's less expensive model?
She has called several times, and I have called for her too -they are completely unsympathetic.
I can guarantee that we will never buy another HP product again.

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Mr. L
,
Aug 19, 2008 10:29 pm EDT

HP and their "rebate" is a big scam. I bought an HP Computer and Staples offered me a free HP D 1455 Inkjet. Well "free" - they told me that I first have to buy it and then would get a Mail-In-Rebate. I followed all the instructions absolutely precisely as they were printed. Guess what - I never got the mail-in- rebate. In addition to that I also never received the $50 mail-in-rebate for the computer. HP sent me 2 letters, telling me that I did not had the right serial numbers and that the other rebate has already been expired. LIARS. Check the Internet - are all the other people which complaint stupid too or what. Stay away from HP. This company has no ethic and no pride!

ComplaintsBoard
V
2:20 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

HP fed up of hp laptop

Till now I had problems with hp products only - my tablet pc's LCD panel was defective. I have gone to hp service centre twice for the same issue. Last time when I gave it to the Peters Road centre in Chennai, they transferred it to the Anna Nagar centre. The laptop is under warranty. The person there attended to me properly but was unable to rectify the problem. He delivered the "defective" laptop to me and said that he would resolve the issue later and get the laptop delivered to my place. Now when i gave it to the Peters Road centre the Anna Nagar person told me that Peteres Road people will be responsible for the laptop. I doubt if these people will deliver the laptop to my place. I am fed up with the defective hp products and the service. Every time i have to go to the service centre as if it is a picnic spot. It takes both time and money to go to the service centre. I beg you to either rectify the problems or change the piece and deliver it to my place. I promise i wont go for hp products again!Please save me from going mad... Rahul Maheshwari MBA Student (IIT Madras)

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Abhinav
, IN
Jan 23, 2009 9:13 am EST

Well hp tablet pcs are made to create lcd problems. i bought 12inch tx1003 tablet pc... i ve been to service center thrice...once for lcd issue... then mobo then dvd drive...n now m down wit bad mobo but warranty expired... they sayin it wd cost more than 20k...m done wit hp...its d worst in providing service to its customers...bad wit components. products and worst wit customers... my system is useless box n m tired taking it to places begging for a repair...

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sachin lamba
,
Sep 26, 2008 1:14 am EDT

To,
HEWLETT PACKARD INDIA SALES P.V.T. L.T.D

Sub :- Complaint regarding the Hp Compaq NB 6720s Notebook (K1420PA)

Sir,
I purchased A Hp Compaq NB 6720s Notebook (K1420PA) body No.CNU8081742 from one of your dealers namely M/S Infotech, C-1, ground floor, Aruna park, laxmi nagar, Delhi-110092 on 25.04.2008 vide invoice no. ET/152/08-09.
That one day after the purchase i.e 0n 26.04.08 the keys of the keyboard stopped working and for this I approached the dealer on 27.04.08 and complained about the problem to the dealer. He got the system repaired and assured me that no problem will arise in the future.
That further on 07.05.2008 the system did’nt start and again I approached the dealer complained about the problem to the dealer. He got the system repaired and again assured me that no problem will arise in the future. Again on 19.07.08 the same problem aroused and I gave the system to the dealer agin. He returned the system back after the span of 9 days and also charged me Rs 500/- as a fees .
That from 29.07.08 the keyboard is not functioning properly and the dealer is asking the money to get the system repaired in spite of the fact that the system is still under warranty.
That I have already sufferd a lot of loss in my business transaction and a lot of mental agiony.
I therefore request you to look into the matter immediately and get my system exchange with a new one as it seems that the system has a manufacturing defect.
If it is not done so then it can create a lot of troubles in future also.

Thanking You
SACHIN LAMBA
K- 9A LAXMI NAGAR
DELHI- 110092.
CELL NO. [protected]

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Balamurugan
,
Apr 15, 2008 11:40 pm EDT

I have hp laptop but protected by thumb impression, now i want to take the hard disk backup without using password-also i want to reset the password.
pls. guide me near to chennai adayar or besent nagar.
my contact number is [protected]

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Dr syed mohammad hasan imam
,
Mar 31, 2008 9:23 am EDT

Dear sir, i bought hp laptop on 14th.march08.model DV6625EE from extra, Dammam, KSA.when i opened the pack i found unusual fan sound.I contacted the tollfree no.[protected] because i was out of dammam.they said if any hardware problem within one month your laptop will be repalced.i gave my laptop to extra on 23rd.march.when i checked manytimes extra is telling it can be replaced in one week only.i am running again and again but it is not replaced.i feel as if i am asking for a charity.

ComplaintsBoard
M
10:50 am EST

HP lousy product & customer service

One of the biggest mistakes I have committed is giving HP another try, several years ago we bought a HP Pavillion 6000 laptop from BJ's wholesale club. Within several months power board failed discharging the battery and we had it repaired by the warranty only to fail shortly after the warranty. It is serving at the moment as a nice paperweight. In 2007 I bought several HP laptops for my department since the hospital I worked for had made a decision to switch from DELL to HP ... what a mistake ... though I had also had a bad dealing with a DELL laptop ... the DELL was a refurb and their customer service was very good unlike HP. If you must buy a laptop I recommend IBM/Lenovo ... as the 3 we owned never/ever had any problems and keep going to this date. The most recent out of the box HPnc6910 laptop never recognized the factory installed DVDRW ... some very pleasent Indian tech at HP customer service over the phone tried to explain to me perhaps I should purchase 3rd party softwares to see if it would resolve the issue... than sent me a new DVDRW to install myself ...without ever checking if I could ! In addition to number of closed tickets so that HP could claim that they answer online inquiries quickly ...I am on to my 4th month and am still awaiting someone from HP or their contractors to contact me to come by and fix the laptop... no doubt they figure if they wait long enough the laptop will be out of warranty... good thing i bought a 3yr warranty extension so that HP can make my life a living hell for the next 3 years... I will donate the laptops to a school and purchase IBM's if the issue is not resolved by May... and i am not holding my breath for HP to resolve anything at this point. SHAME ON YOU HP !

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Steve
,
Jul 17, 2008 2:31 pm EDT

HP sent me a wrong shipping label, and my laptop went to be recycled instead of to be repaired.
Fortunately, I had backed up my data but nevertheless I was furious. I really liked that machine.
so, HP agreed to send me a replacement unit, a nc6910, which was supposedly an upgrade. (I forgot to ask for specs and now i'll have to wait till tomorrow to do it) I tried to look up a little info about the product and this was the first page I got on google. Disconcerting to say the least.

I have a question, so you BOUGHT a warranty for the replacement unit?
They don't offer you one? They could purposefully be sending out defective units!

ComplaintsBoard
H
6:19 pm EST

HP worst customer support

Hardware:

We bought a HP Pavilion DV2202TX with Vista Home Premium pre-installed back in June 2007 for about USD 1400. At that time, we thought that Windows Vista should be already fully supported by the laptop manufacturers, and HP laptops seemed to have nicer looks and audio. It turned out that too bad we were deceived like that as we quickly realized how unreliable their laptops are. Last October (2007), we noticed that our laptop started to shut down randomly. It just suddenly powered off in all kinds of situations, e.g. when the laptop was starting up (before even entering Windows), when it was playing music or movie, or just standing-by, without any warning. After a few times, we were convinced that it must be hardware failure. But anyway, we still tried to do a destructive recovery. Half-way during the first recovery, however, the laptop powered off again and we had to start over again. Thank goodness we were able to finish the second recovery. However, the problem was not solved, and it started to shut down more frequently than ever. Initially we suspected that the problems might come from memory or motherboard, as whenever more programs were opened, the laptop just crashed down. After googling for the symptoms that we had, and reading from many forums, we realized that the problems were caused by high CPU/motherboard temperature and overheating. We also read that many users experienced large fan noise and high temperature with their Windows Vista pre-installed HP laptops. To make sure, we installed a small utility called 'CoreTemp' to monitor the CPU temperature and we were shocked to find out that both CPU cores (it's Intel Core 2 Duo T7200) were constantly running at about 60 ~ 70 degree Celsius when the laptop was idle! That was a damn high temperature! And it quickly got hotter as more programs were opened. We witnessed the temperature increase from 60 degree all the way up to 100 degree Celsius, and the BIOS came to cut off the power! (opening Windows Live Messenger plus three or four IE windows with AVG antivirus running in the background can easily make it shut down). We are almost certain that the high temperature must be the reason for its numerous shutdowns, but we do not know what caused it. It is really ridiculous as it can reach 100 degree in like 5 ~ 10 minutes! Since it has shut down for so many (countless indeed) times, we expect that many parts of the hardware must have been somehow damaged. The lifetime of the laptop must be significant shortened after suffering the ultra high temperature and numerous sudden shut down.

But this laptop is still under warranty, right? Why didn't we send it back to HP? In fact, we did, and that brings us to the even more ridiculous part.

Customer Support:

We bought this laptop from HP Malaysia and we bought it for use in the U.S. one month later. So, before making the purchase, we asked and triple-confirmed that the laptop will be under global warranty, i.e. it can get repair and service in the U.S. even though we bought it in Malaysia. After gaining their confirmations only did we decide to buy it in Malaysia. However, to our dismal, the HP warranty is really crappy and you'll know why in a minute.

When we first had the shutdown issue in October, we sent it to Best Buy, which was the closest HP accredited service provider at Lincoln. They said they would send it to HP service center, but actually they sent it to Best Buy service center at Denver. We waited for about two weeks to get it back. BUT it was returned UNREPAIRED, with a statement saying the laptop had 'different language' and it couldn't be fixed! We didn't understand what they meant by 'different language', because we have only used English, and have never changed any default language setting! So we asked Best Buy at Lincoln again to send it. They said if we insisted that it was a hardware malfunction, they could do some diagnosis and send it for service again once they identified the problem. A few days later they called and told us that the motherboard seemed to have issues as the laptop shut down by itself, so they were sending it to Best Buy service center at Kentucky. We thought this time it would be fixed but once again it was returned UNREPAIRED with the following statement:

"Language Code is incorrect. Unit was not bought in the United States, therefore we can not work on this unit. Sending back unit to customer unrepaired."

This is ridiculous. If there is language code problem, Best Buy should contact HP manufacturer and tried to do something! Moreover, we believe there must exist some person in the U.S. who can understand the language. What's worse, after they sent the laptop back, they never followed up at all, but just left things back to our hands. We really couldn't believe such a big company could behave so irresponsibly. If HP (or Best Buy) couldn't fix it, how are we supposed to know what to do on it? Furthermore, when we bought this unit, the HP Malaysia had confirmed that it was under international warranty, or else we wouldn't have bought it in the first place. (Here is the link that explains HP laptops "global warranty": http://h10025.www1.hp.com/ewfrf/wc/g...cname=bpr01266 )

Since Best Buy and HP were so irresponsible, we decided to call HP to complain about the issue. We were led to a technician who kept trying to suggest that it's software-related problems and we had a hard time to convince him that it was NOT. The technician just sounded like a total computer ### who only asked people to restore the laptop system using recovery discs. Unable to solve problems by phone, we wrote emails to the customer support. After several correspondence, they replied that a Case Manager was assigned to take care of our issues. When the Case Manager approached us, however, we were told that HP only offered one option -- which was to ship the laptop back to Malaysia for repair. She mentioned that the shipment fee would be paid in full by HP. We suggested that since October, we had not been using this expensive piece of crap (which we paid about RM 5000, or USD $1400 for) for 4 months already and wouldn't want to wait any longer. But the case manager, who goes by the name "Kandace Kamber", just said HP only offered this one and only option and nothing else. We gave up trying to argue with her, and checked the prices for laptop shipment to Malaysia. The price range was rather expensive, about USD 200+. Thus we called to confirm that the amount would be reimbursed, but this time Kandace Kamber said, HP can only covered part of the fee by giving us accessories of equal amount. We asked how could we use the accessories if the laptop was not working? But she ignored the question and stated that this was all HP can do. Just as we were prepared to send it today, we called this Kandace Kamber again. You know what, this time she replied with a big "NO", saying HP will not be responsible for anything at all. We were angry and asked why they changed their mind, and she responded that they just changed the policy. She also asked us to direct all our questions to HP Malaysia as apparently there is no connection between HP U.S. and HP Malaysia. We were speechless.

We have been contacting HP on and off for 4 months by now and they just declined to give us any help. We are extremely frustrated with HP right now and probably we should just drop the laptop off some 13-th (or higher) floor, and get other laptop. But we aren't rich and $1400 is a rather big amount to us... after all, we might resort to sending it back to Malaysia using our own money. This is not written to ask for any sympathy and this is not about generating hatred or anything. You can disagree with us if you happened to be their fans. We are doing the least thing we can do to protect our rights and to share our experiences/lessons with potential victims. If you doubt that there is any truth in this long passage, don't hesitate to contact us @ hp.dv2000.[protected]@gmail.com (yes, the account is set up for this purpose!), and we'll have the documents, the warranty sheet, emails, etc ready to show you. Actually, we are not alone in facing HP scams: a lot of similar cases have been reported -- whether or not the laptops were bought in the U.S.. HP customer support is certainly the worst one I've ever seen.

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Nas Mohamad
, MY
Jan 27, 2012 8:51 am EST

Seriously i faced the same problem. I bought a US model Pavilion dv-6 and failed to claim in Malaysia. It also has global warranty and the customer service in Malaysia didn't give the service support i needed. The customer service was very bad. They didn't even have similar opinions. Some said yes i can claim and some said no. Now im considering to send my laptop to my friend in US to troubleshoot it. But seriously i must say this...HP customer service is the worst. I had been using ASUS before and their customer service was outstanding. Even my laptop didn't have anymore warranty, they did repair the laptop for free. Impressed with ASUS Service Centre. Comparing to HP its like heaven and hell.

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iCharan
, JP
Apr 20, 2011 10:45 am EDT

I also face the same issue with HP Pavilion DV2000 Laptop. My lappy gets shutdown frequently. I can hardly use my laptop and its idle at home. my whole purpose of purchasing a Laptop ha been defeated and i will strongly demarket HP to my friends.

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ian_D101
, PH
Feb 23, 2011 1:01 pm EST

This is the most worst Notebook Model released by HP i was totally disappointed
i have hp pavilion DV2315nr which was bought in US on 2006 and mainboard replaced 2x they said i don't know if the really replaced it in service center here in the Philippines, we were lucky because they accept the extended service warranty which the mainboard pricing about 35, 000 Philippine peso (About 800 USD)which is like you bought a new notebook. luckily the Laptop is still running "THANKS GOD" im still using it with lots of care (Temperature Monitor, modified cooling pad with FAN align with the air intake vent)

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Rsteele
Sachse, US
Apr 09, 2010 9:25 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Bought HP Pavilion loaded with Vista. The program has never accepted the Widows Vista Service Pack update. I contacted MS help center and they said that Ii would have to get a copy of Vista from the store that I bought it from (Fry's) or HP. Fry's wanted to sell me one for $190. HP said that they could get me a system recovery disk to reset the factory setting, however I would have to subscribe to their service for $99.00. I would advise anyone to: #1 not buy any HP product, #2 do not do business with Fry's. I will

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Di Mort-Allen
Cape Woolamai, AU
Oct 29, 2009 8:23 pm EDT

Agree people should never buy a HP laptop, I see where under warranty people get a new screen. Think their "Support' is hopeless, nice people up front, but not clued up at all ere in Melb... probably tech people out back paid a pittance who may not even speak English. ( I left sheets of info from HP website on the screen issue with them, which was ignored) -also how they might replicate the problem of the zigzag screen.
Husband whose business was 'dispute reolution' finally got my laptop back not fixed, without paying the $150 rip off.

So am living with this zig zag screen which when I tilt it backwards, corrects itself. Doesn't crash as it did in the past. Perhaps as I'm using it as a spare only, it doesn't heat up as much?.

The Core Temp freebie program was useful at least to check the heat problem.
Mech.Engineer son who fixes his own Dells etc says it's got to be a loose connection near where the hinge part is, between lid and keyboard- he could delve into the back for me and find the part, then send away for a replacement. Some parts on Ebay apparently.

Others who have the heat related problem where the screen crashes completely, and are out of warranty, might need a new screen -just ridiculous when U think you can get a new one these days for not much more.

Think there is more than one problem depending on where these laptops originated.

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adicorsair
, IN
Aug 29, 2009 6:44 am EDT

i swear never to buy an HP product ever again. i spent 1200usd for a hp notebook and it just conked out in 13 months. the customer care can't seem to pin point the problem. the screen shows wierd lines and hangs. the computer just wouldn't boot. i wish i had seen these threads before the purchase. it's money down the drain. HP sucks.

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Di Mort-Allen
Cape Woolamai, AU
Jun 15, 2009 12:48 am EDT

I too have a HP Pavilion notebook, dv2000 bought 2006 and so is out of warranty. Have seen with concern these complaints plus many scary videod examples of faulty HP laptops of this kind on UTube.
My problem is with the display, which suddenly reverts to coloured lines, and if I move the lid forward or back it seems to clear temporarily, then can get worse. Turn off for awhile and it is OK again so I think it is related to heat as it happens when I have it on my lap after about 45 mins. and less often on a desk. HP 'Service Enhancement' notification is here -
http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&dlc=en&cc=us&docname=c01300427
for the HP Pavilion dv2000/dv6000/dv9000 and Compaq Presario V3000/V6000 Series Notebook PCs but does not have my model number listed to get a free repair, but offers a software 'fix' (update the bios) that makes a cooling fan run faster . Don't get the download though if you already have a problem it says. Looking at these complaints it seems hopeless, in Australia a new product has to be 'suitable for the purpose' for which it is intended, whether our Govt. Consumer Affairs would be interested, who knows as there is no main HP address here, just a repair agent who wants A$150 to start. I agree though we could join forces. Thanks all here for the suggestions -i.e. downloading CoreTemp free software to check the temp, and maybe installing a cooling mat.
diymort@gmail.com

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kcruz
Miami, US
Jun 10, 2009 10:23 pm EDT

To Whom It May Concern:

Please visit http://www.hplies.com

All your question will be answered.

Thank you.

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Matt
Fairborn, US
Apr 22, 2009 1:09 pm EDT

The major problem with these overheating problems stems from the lack of regular maintenance on the cooling components of the laptop. As with any computer, the cooling fins are prone to the collection of dust and need to be regularly cleaned, and this laptop is no exception. The airflow used to cool the computer carries many foreign contaminants that clog the closely spaced fins. As an Engineer, I vouch that the surface area needed to dissipate the massive amount of heat produced by the Dual Core processors necessitates the close spacing of these fins, and the dust and debris often hangs in these locations. On my Pavillion, the only item that overheats is the hard drive when performing massive file transfers. This problem can be remedied with the use of any fan powered chill pad designed for laptops.

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Tricia
, IE
Apr 01, 2009 5:21 pm EDT

I bought this 'very' expensive HP Pavillion 2000 series laptop for my son in preparation for University which he started last September. It has given nothing but trouble and he has not been able to use it for college at all. I took out a loan to pay over 3 years and he has no laptop but i still have to pay. I spoke to a 'customer care' 'robot' at hewlett packard who just kept repeating the same sentence. A tape would cost them less money!
I am livid over this laptop as it was sold to me as the 'best' laptop and so I thought this was the truth!
So apparently the Motherboard needs to be replaced at a cost of 400€ which I cannot afford on top of payng for the hopeless product. This product was sold to me under false declaration of product standard. It is in fact a heap of junk. So what do I do now?
I think we need to join forces and sign a petition and then go public and embarrass this company as they are treating their customers with contempt and disregard. They need to be exposed!

ComplaintsBoard
R
12:00 am EST

HP lies by omission!

I purchased a F335 deskjet printer from HP for around 50 dollars. I print so little. I have printed about 40 pages of material and the ink cartridges faded out. I called HP support and talked to them for a bit. I found out that HP only sends printers out with "host" cartridges. Host cartridges are meant to test functionality. After that you are suppose to buy "trade" cartridges. These trade cartridges cost in this case 30 dollars at discount. HP never labeled this product as having no cartridges, "host" cartridges, or "trade" cartridges. In the past the custom has been to have fully functional cartridges. Needless to say, HP sold a printer for 50 dollars that also was going to need "trade" cartridges to operate beyond a few prints. So the product actually costs 80 dollars or you can buy another printer from someone else. HP still has cheated you out of your hard earned 50 dollars and will nickel and dime you on cartridges. I can see HP invents, they invented a new way to steal.

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12:00 am EST

HP poor service under warranty!

A-Drive in HP Pavillion failed about 8 months after purchase. HP phone routers in India confirmed that it was a warrantiable problem and took an hour of my time getting details for shipment of a replacement drive. This included obtaining my credit card info. I was told then (early December 2007) that a new drive would arrive before Christmas; then before New Years; then early January; then mid-January; then January 21; then February 6. Today is February 6. The HP web site tells me that they are sorry, but the part has not been shipped. Tomorrow, there will be a new date of shipment.

Each time I try to follow up on the matter, I end up talking to people at a "phone routing department" in India--and when I ask to be transferred to someone who can really help me, they transfer me to another idiot in the phone routing department. Incidentally, the persons at "phone routing" don't SAY that they are in "phone routing"; they speak as if they are technicians who understand my problem and can address it, but they really are only there to listen to complaints and tire one out. The HP warranty is empty, useless, frustration. Real technicians or warranty people are unreachable.

Don't buy HP if you expect ever to use the warranty.

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12:00 am EST

HP defective product!

I purchased an HP Laptop from Costco on 5/16/2007. Unfortunately, on 1/16/08 the computer crashed and would not reboot at all. I called Costco Concierge services and they connected me to HP who then sent me a recovery disk which was to no avail. Then on 1/18/2007 I called HP again and their rep, Warren, told me they have been having an ongoing issue with their motherboards and hard drives with some of the laptop systems and to send the computer in for a bench repair. I understand they are willing to repair it but I have an online business to run and without the computer for 2 weeks during the repair will cost me a lot. Furthermore, I want to point out that the HP Case Manager I spoke to Trystin Noel was very rude and not helpful at all... It seems they just do not care... not about the customer or their product... they know about the defect and they should have never sold me the computer or anyone else if they knew about the issue!

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alan_cb
Heber, US
Oct 09, 2010 3:37 am EDT
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The HP Pavilion dv6353cl laptop is an defective product!

My big brother's laptop is a dv6353cl, and he received a series of symptoms. First, the battery stopped working. Second, the battery charger stopped working. Next, the wireless card couldn't be detected. However, it did detected the card at random times. Then, the sound card couldn't be detected. Eventually, the hard disk drive had so many issues that he replaced it. Finally, the laptop stopped working. When he turned on the laptop, the laptop did turned on, but the screen didn't turned on. Be aware that your dv6353cl laptop will eventually stop working. What you can do is to join the lawsuit against NVIDIA.

Days ago, my big brother received a letter about a lawsuit against NVIDIA. It's about NVIDIA-based defective GPU and motherboards that caused a series of symptoms on Dell, HP, and Apple laptops. You will be able to qualify for the lawsuit against NVIDIA.

For more info, go to

http://nvidiasettlement.com

The benefit of joining the lawsuit is that you might be able to get a free motherboard replacement of your dv6353cl laptop, or get your dv6353cl laptop replaced with a free HP laptop with the same value as your dv6353cl laptop.

Join in the lawsuit, you will be amazed that so many people are having these symptoms on their laptops that contain an NVIDIA graphics card or motherboards. :)

ComplaintsBoard
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12:00 am EST

HP hard drive failure!

I purchased a HP Pavilion dv4000 laptop about 2 years ago for $1100, brand new. Within a year I started having performance issues with my hardware. I was under warranty then. However now, I am having issues with my hard drive once again. I called HP, spoke to a few representatives and supervisors who not only did not empathize with the big picture, but none were able to give me a phone number to a case manager, or executive's office. They all were continuously telling me that they apologize, are sorry, etc. It honestly sounded like a programmatic approach. When I asked for names and locations, I was only given first names. At least 4 reps all asked me for the same information including serial numbers each time that I called the same day! I was on hold for a case manager, only to find out that I was transferred back to a service representative, who then told me that case managers did not work on the weekend and operated m-f 8-5pm PST?

They wanted me to of course pay $49.99 for a 14 day warranty to give me my specified product key for my notebook? Again, not looking at the big picture as a whole with me having so much difficulty with the product for the first year.

What is becoming of HP customer service.? I have a home and office consumed with multiple HP products, that have done me extremely well over the years. This product failure is an issue, but not as much as the ill trained service that I have been getting in reference to this product. If they had efficient, effective approaches in place with well trained representatives, the technical issues would be worked out properly. Without that dazzling, expertise service in place, as far as I am concerned, it is time for me to replace my HP products and give another product line a chance. I am saddened and disappointed by this entire poor service experience. I call multiple times in the same day because I really wanted to feel the appreciation and consideration and could not believe what I was hearing. I wanted to be help and had high hopes on looking for professional experience from a "reliable" company. I have not had much experience with call HP customer service or technical support, so this journey has shocked me and made me turn my cheek. It is time for me to part ways with HP...

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Guatón Campero
, CL
Jul 18, 2010 9:18 am EDT

I bought a Pavilion DV4 1223LA for my girfriend and the hard disk failed one year after she started to use it. I'm really dissapointed. I will fix this issue with a new Hard Drive but I will know now that it won't last much longer. I'll buy a new machine and it definitively won't be a HP.

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Water Bottle
, US
Nov 03, 2009 11:22 am EST

Same problem here...I replaced the hard drive in my dv4000 a few months ago and now that one just died too. Also no windows recovery disk. I have an $1, 100 paperweight.

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mikep-sc
Conway, US
Jan 24, 2009 7:07 pm EST

I have an HP DV4000 and quite frankly, it's a piece of junk. The hard drive just failed, there are cracks in the case and near the display hinges. I'm sorry I purchased this unit and an HP Laptop will not be in my future purchase plans.

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michael
,
Mar 27, 2008 5:24 pm EDT

I had loads of problems also using my laptop dv4000. Firtsly when I bought it they didn't give me any kind of cd with the windows at all, neither the drivers. I needed to format it and they told me I was needed to make a copy from some files included they have all the drivers there. I formated the pc, the copies don't work and now I have a pc for the recylcle bin. I found out also my laptop has 2 model numbers, that sounds so strange...

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OV
,
Feb 04, 2008 10:36 pm EST

Had similar problems with this model. It's a hardware problem. I'm out of warranty. They won this time.

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darkeegan
Salt Lake City, US
Jan 20, 2008 4:01 pm EST

When you call keep asking for their manager. Eventually you will reach a highly trained person who actually thinksw customer care. Dont forget to ask for names before you transfer.

ComplaintsBoard
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12:00 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

HP hp 6000 series computer wireless problem

Computer will not detect wireless network. Other computers in my home do not have this problem. Spent several weeks on phone with technicians. Had it sent away for service. Had technician come to my home. Ask for a replacement - they refused and were very condescending. I have spent several months on this problem to no avail. This problem is supposed to be widespread in HP series 6000 notebooks. HP will not own up to this. They are supposed to be sending ANOTHER technician to my home. I'm not optimistic. Regardless of the outcome, who would want this computer? And how am I going to be compensated for almost 2 months of time, aggravation, and inconvenience in trying to solve this problem. I would like another computer - one that works! I feel this is a reasonable request. Customer Care, Total Care?! I have experienced neither. I have heard there is supposed to be a class action lawsuit regarding this particular problem. If anyone knows anything about it, please email me.

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Armishanks
Berkeley, US
Jun 24, 2009 9:20 pm EDT

HP has issued a very quiet warranty extenson for its HP D and Compaq DV laptops. The frustrating part is that the wireless becomes inoperable, so you think you have a connection or router or wireless card problem. But you don't. It is apparently a solder problem that causes the Nvidia card to heat up and render the wireless inoperable.

Here is the link to the warranty extension info:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01087277&lc=en&cc=us&dlc=en&product=1842189&lang=en#

And a PCWorld article
http://www.pcworld.com/businesscenter/article/163918/hp_still_getting_heat_on_nvidia_graphics_chips.html

Unfortunately, many people with these problems have paid for repairs themselves, or are now out of the extended two year warranty period (from date of purchase). HP is not reimbursing people or extending the warranty at all.

Shame on HP and on retailers like Costco for not PROACTIVELY notifying customers about this problem.

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sunil Kumar
,
Oct 07, 2008 9:15 am EDT

I have purchase compac computer from Alpha Infotech, Lakkar Bazar, Shimla, Himachal Pradesh in the year 2006 with three years warranty. Due to some reasons its key board is working properly. The dealer refused to replace it. Please let me know will it be replaceable or can I get new key board from your company because I don't want to use key board of other company.

Please solve my problem because your key board is one of the best key board in the world. I don't know why it creats problem .

I am waiting for your reply.

Sunil Kumar.

ComplaintsBoard
J
12:00 am EST

HP hp terminating contracts

As of Jan 2008, Hewlett Packard is sending out certified letters terminating contracts with HP Authorized Resellers that are authorized to provide warranty service on HP equipment, mostly printers. If you purchase a HP Printer and expect to have someone local in your area service this for you under warranty you will find out different...We dont know what thier logic is behind this move but everyone will lose. So if you want to complain to HP , contact [protected] and let them know that HP has made a bad decision by terminating their realations with your local HP Authorized reseller. If HP continues this road to demise, everyone loses...Please support your local HP Reseller and file a complaint with Hewlett Packard now...

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This review was chosen algorithmically as the most valued customer feedback.

HP - support

Contacted Hp support on a printer problems by phone twice, couldn't get anyone who understood or spoke english to any extent. Tried e-mail which has now been on-going for over a month. According to this award winning support operation, my case has been elevated to level-2, the advanced support group, and yet another group, the concerned group (I...

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12:00 am EST

HP poor quality parts and harrased by company

Sir/ma'am,

I hope someone even looks into this matter... I am writing here for the first time.. Hope I get appropiate help...

i got hp pavilion w5160 in two years back.. My pc has 3 years warranty.. (1 yr by company and 2 yrs extended - I paid for it)...

As soon as I got my new machine, after few months I found, one of the sound ports was not functioning correctly.. I called up hp customer care.. And they said we will hve to replace your entire mother board as we do not have any arrangement to repair just the audio port...

A man came and replaced the mother board.. All was working fine.. After sometime I formatted my pc.. And I found that, sound does not come on recording in my tv tuner card..

I called hp customer care and they again brought a mother board defective again this time also..
.. Is this the quality of hp parts ?

I have paid for the extended warranty and they behave as if they are doing me a great favour... They bring recycled parts everytime.. And 3 times it has turned out to be defective... I have lost faith on a company like hp and its parts..

I have suffered a lot profesionally due to hp and I want the company to compensate for it in terms of money atleast (They cant get me the time back) and also replace a new brand mother board for my pc.. No recycled parts this time.. Its all going above my head now.. Please help me..
My email id [protected]@gmail.com

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Rajesh Agrawal
, IN
Mar 10, 2008 7:30 pm EDT

I have purchased the C374TU 3 days back i aom facing real problem with sound and wireless all else is ok. Why Compaq is really into making customer a real fool so th at they can rub their ### around the HP. i am really fedup i have insattled each and every driver suggested by HP online chat as well as Zyxware forum and i have now atleast 5 different driver for sound i have driver each driver by formatting my notebook 5 times for each driver one time format and followed the step wise procedure given by online chat poeple on mail.

i'm wondering if you can help me figure out why i can still hear the audio from the speakers eventhough an earphone/headset is plugged in...
can someone help me disable the audio from the speaker when an earphone/headset is being used?
another thing, i'm not sure if there's a driver for the mic? because microphone is not working onlu speaker is working. and wireless always in yellow color after installing any driver
Please help me out i am really fedup of Hp Compaq notebook now really its really screwing up my life

ComplaintsBoard
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12:00 am EST

HP blatant dishonesty!

The hard-drive in my 2 yr old Pavilion went out unexpectable. I paid 50 dollars for the HP technician to help me diagnosis the problem over the phone. Seemed like a great fellow, his name was Mayank, he was from India. I purchased a new hard-drive through him for 100 dollars. He said it would come with recovery discs. So far so good, or so I thought.

Hard-drive came the next day, but no discs. Even though I didn't know I couldn't do anything without the discs, I called back to have tech support help me install the hard-drive. I talked to this guy named Gus, who told me it would cost another 50 dollars to get tech help. "Huh?" I protested. "That isn't what Mayank said. He said it would all be covered under my initial service charge". I ask for his supervisor, and Gus puts me on hold for 10 minutes. I eventually realize Gus was never coming back on the telephone. "What a jerk!" I think to myself.

I call back and talk a wonderful woman from Canada named Donna. She says, "Whoops! The recovery discs Mayank said would come with the hard-drive required a separate purchase..." I say good-bye to another 30 dollars since there wasn't anything else I could do. From her tone and the ensuing discussion, I surmised she was familiar with disgruntled and confused customers. I still thought that nice guy named Mayank was simply mistaken when he said "The discs come with the hard drive".

At this point I was still thinking things were on the up-and-up at HP. Mind you, Donna had told me that her supervisor confirmed HP would offer tech support for the hard-drive installation because we were still resolving the problems addressed in my initial service request. Donna also told me she documented this fact in the work- order notes. I sure wish the whole company only hired people like Donna.

Okay... the discs show up. I call tech support back up. Here is where HP convinced me to never do business with them again. I proceed through a series of phone calls, with each person answering the phone insisting I pay another 50 dollars. Anyway, one of these people from India (named Sam) tells me over and over that the company had issued a refund, and I would have to pay another 50 dollars to get any more help. What? Who authorized the refund? When was it given? What time was this done? No answers...Only "I don't have that information here" Well, luckily I acted stupid and naive enough to keep Sam thinking I was going to shell out another 50 dollars, and he is putting me on hold, checking this-and-that. Eventually Sam gets bored and puts me on hold for good.

It was about here I realize HP was being blatantly dishonest, manipulative, and unethical. So I call up again, and get a fellow named Myrad. Very nice man. Told me my order had been closed by Sam. Huh? I explained my dilemma in detail, and this gentleman guided me through the rest of the installation. So far everything has been working fine.

Thank God for the few people who were sympathetic to my needs. I will never do business with HP like this again. I will investigate all other options before having to buy an HP product. The worse thing is the sense of powerlessness I experienced in my communication with the service techs. When people were blatantly lying to me, I didn't know it. When people were "checking on something" putting me on hold, I took them at their word. I imagine now they were probably taking me for a fool, and having a good laugh about it on the other end of the phone. There was not a damn thing I could do to help myself, I was totally at their mercy. In the middle of my dilemma, there was no recourse available whatsoever, and the people supposedly helping me knew it. They have total control over the situation, and they exploit it stupidly for their own advantage. In my case, trying to get another 50 dollars cost them a customer.

My good fortune is that my experience had a favorable outcome. I can't imagine ever putting myself in that situation again. Good luck to all of you who have to still awaiting answers. I don't know if there is anyway to protect ourselves from their willful malicious misconduct; from their heartless disregard of integrity. I don't think they have it in them to recognize my customer experience with them was insulting and disgusting. Anyway, thanks for letting me vent.

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Dorothy Landell
Bloomfield, US
Jan 10, 2008 7:14 am EST

I agree with you.I will NEVER do business with HP service again.They have had my laptop since Dec 13th and today is Jan 10th.

I call constantly to find out why they haven't sent it back and I get people who can't speak English and they just give me the runaround. They put me on hold and we suddenly get disconnected.

I'm in the process now of trying to contact the CEO of HP.
I just want my laptop back. They don't even have to fix it, just sent it back to me and I'll take it somewhere else
.
HP Repair Service has really gone to hell this past year or so.
Dorothy Landell.

ComplaintsBoard
H
12:00 am EST

HP gift redemption

have purchased the hp laptop from the hp dealer with the assurance that after filling some requirements procedure i.e. {sending the draft of rs.800/- in favor of gurnazz kaur, integrated solutions pvt ltd, nehru place, new delhi along with the photocopy of the original bill/original sticker of the product serial no and redemption code} you may get the hp promotion gift.

But i have not received any acknowledgment either from the company about my draft any the gift product since more than one and half month has elapsed. I am very fed up of this whole things and feel cheated.

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vikas sharma
,
Jul 31, 2008 11:09 pm EDT

i have not recevied any gift

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vikas sharma
,
Jul 31, 2008 11:04 pm EDT

i have purchased the hp laptop from the hp dealer with the assurance that after filling some requirements procedure i.e. {sending the draft of rs.500/- in favor of integrated solutions pvt ltd, nehru place, new delhi along with the photocopy of the original bill/original sticker of the product serial no and redemption code} you may get the hp promotion gift.
my redemption code is y6jf8uuvyu
But i have not received any acknowledgment either from the company about my draft any the gift product since more than one and half month has elapsed. I am very fed up of this whole things and feel cheated.e purchsed a loaptop compac

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raju patel
,
Aug 04, 2007 10:50 pm EDT

Yes i agree with bhavesh because i have seen this is types of matter often by big company to cheat company by wrong scheme.

ComplaintsBoard
R
12:00 am EST

HP warranty

How does one start a class action suit. I am so fed up with HP. I have checked chat sites and there are hundreds of complaints I see in just a few minutes of searching. I have a warranty I bought for $100. I spilled soda on it within warranty period. They initially told me it was out of warranty. I spent days convincing them it was not. They finally agreed and yet still sent it to a case manager for review. Finally an American. I sent out computer for repair. Got confirmation of receipt and warranty coverage. First confirmation said warranty coverage would have computer back by Dec 13. A few hours ago they sent an update that it would be Dec 27. Both dates are unacceptable as daughter needs it for school. Computer service company saved data is holding it to put it back on computer but projects for school that she worked on will be past due by Dec 27.

I called to see what delay was. First person said she was not authorized to tell me. Second person wanted all the info I submitted before I sent it. Referred me to a supposed case manager. That one asked for same information again and referred me to another case manager. Same thing wanted me to repeat same information. About half way thru conversation I asked is this a case manager because I thought I just spoke to two of them She (still a foreigner) said no she is a Analytical Support Agent. She was asking me when I bought computer, if I bought a warranty (DID I GET COMPUTER BACK YET- UNBELIEVABLE QUESTION SINCE MY FIRST WORDS WERE I WANT TO KNOW WHY MY COMPUTER WILL NOT BE BACK UNTIL DEC 27 AND IT Was Originally DEC 13), she (ANUSHA was her name) asked me more questions on serial number etc. How frustrating that referral after referral asked identical questions and WERE NOT the case manager I was told I was being forwarded to.

Amazingly when I asked her to review the file herself instead of making me go get all this info again, she said she could not refer me to a case manager unless I told her that information. Frustrated I ONCE AGAIN gave it to her. (Involved opening up many many HP e-mail correspondences. When I asked why I had to do it she said apparently it was not previously documented. Then after all that when she went over what I told her she had things wrong, such as how much did I pay HP for the repairs (and this was one of the "smarter" people I conversed with. I told her why are you asking that. You do not pay for warranty repairs. She amazingly asked once again when I bought computer, how long a service policy did I purchase, one two or three years. I said I am not going over this again it has already been discussed. She went into a long conversation about how she had to document my issues BEFORE she could get me to a case manager. Frustrated, I gave it to her. She said OK I'll get a case manager. After a few minutes she said I'm sorry no one is available, I would be contacted within 24 hours. I said that is exactly what was told me when I was verifying warranty coverage and no one got back and I had to recall all info again to someone. Finally I gave up and said ok but I want an e-mail direct from her to tell me she submitted it. She said certainly. I confirmed my e-mail, she read it back to me and I still did not get one as of typing this. Below is the latest repair info.

United States-English

» Contact HP
Search:
HP Customer care All of HP US

Customer service order status

» Service order status

» HP Customer Care home
» Software & Driver downloads

Address information

Billing address:
SAVITSKY , ROBERT
734 W PINE ST
FRACKVILLE , PA 17931

Shipping address:
Same as billing address

Contact HP

For questions regarding this customer service order, please contact hp at the phone number below.

Customer service phone:
[protected]

Current status

Hewlett-Packard is currently repairing or replacing your product. Your replaced/repaired product is scheduled to arrive at your location on the expected delivery date listed below.

Expected Delivery Date:12/27/2007

The date referenced above is the most current date available to us. This is the same date available through customer service. For questions or concerns regarding the expected delivery date, please contact customer service using the phone number listed in the Contact HP section.
Tracking information

Packaging shipment (to you)

Shipment date:
11/30/2007 Shipment method:
FED-EX NEXT DAY (10:30AM) Track the packaging:

Product return shipment (to HP) Pick up date: not applicable to your service
Track the shipment to HP:

Repaired product shipment
(to you)

Scheduled Ship Date:
not yet shipped

Defective Unit Receive Date:
12/05/2007

Shipping Method:
FED-EX NEXT DAY (AFTERNOON)

Track your shipment:

Order summary

Order number:
LZD584 - 01

Entry date / time:
11/29/2007 9:44am PT

Model number:
EZ379AV , HP PAVILION CTO NOTEBOOK PC DV9000

Serial number:
CNF64621HZ

Replacement serial number:

Order type:BOX PLUS PICKUP & REPAIR, 1 DAY SHIPPING

Failure : System no function

Warranty status:
in warranty

Service charge:
$0.00

Payment method:
not applicable

--------------------------------------------------------------------------------

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Privacy statement Using this site means you accept its terms Feedback to webmaster

© 2005 Hewlett-Packard Development Company, L.P.

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12:00 am EST

HP unable to install os

Hello,

I have Compaq V3000 laptop

When i m going to install a new version of windows that is Windows XP SP2 it is giving error (No Hard Drive Detected)

But when I am installing windows 98 it is easily installed.

Thanks And Regards

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Agi
,
Sep 12, 2008 9:02 am EDT

Download complete drivers hp compaq presario V3000 for winxp :

http://www.ziddu.com/download/2139106/HPPresarioV3000.part01.rar.html
http://www.ziddu.com/download/2139345/HPPresarioV3000.part02.rar.html
http://www.ziddu.com/download/2139018/HPPresarioV3000.part03.rar.html
http://www.ziddu.com/download/2138977/HPPresarioV3000.part04.rar.html
http://www.ziddu.com/download/2138790/HPPresarioV3000.part05.rar.html
http://www.ziddu.com/download/2138636/HPPresarioV3000.part06.rar.html
http://www.ziddu.com/download/2138504/HPPresarioV3000.part07.rar.html

Files are supported only by the RAR archive format…
Download all these splited files in the same folder…
when ever you extract any one of these…
all the files belonging to that will be extracted…
automatically…! and write it in to cd…
Good luck.

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sunsalen
,
Jul 17, 2008 5:40 am EDT

i want to find bios which i can run windows xp in compaq presarion V3731tx

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Renjith
,
May 26, 2008 10:59 pm EDT

One of the worst electronic product in the universe. My issue didn't resolve yet Compaq Presatio 3225 AU. No display. Boot from main power only. Bad luck.

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pinoyengineer
,
Jan 27, 2008 5:30 pm EST

Sorry link not working:

Here is the updated version:

to all compaq v3617tu users, here's what worked for me:

1. download this SATA AHCI controller from HP:
ftp://ftp.hp.com/pub/softpaq/sp37001-37500/sp37005.exe

2. run the installer. you should see the inf files extracted under c:swsetupsp37005files

3. follow the instructions: http://komku.blogspot.com/2007/11/integrate-driver-into-windows.html

4. in step 7, go to c:swsetupsp37005files

5. now the IMPORTANT part, in step 8, choose: "Intel(R) 82801HEM/HBM SATA AHCI Controller (Mobile ICH8M-E/M)"

6. follow the rest of the instructions.

7. Working XP installer for your laptop!

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pinoyengineer
,
Jan 27, 2008 5:26 pm EST

from: http://www.tipidpc.com/viewtopic.php?tid=102824

(It worked for me)

to all compaq v3617tu users, here's what worked for me:

1. download this SATA AHCI controller from HP:

2. run the installer. you should see the inf files extracted under c:swsetupsp37005files

3. follow the instructions:

4. in step 7, go to c:swsetupsp37005files

5. now the IMPORTANT part, in step 8, choose: "Intel(R) 82801HEM/HBM SATA AHCI Controller (Mobile ICH8M-E/M)"

6. follow the rest of the instructions.

7. Working XP installer for your laptop!

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santosh aryan
,
Jan 11, 2008 2:42 am EST

compaq presario v 3000 drivers

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Vivek ANAND
,
Dec 13, 2007 12:05 am EST

First by pressing F10 at boot time disable sata then try to install Xp sp2!

ComplaintsBoard
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12:00 am EST

HP poor customer service and technical support

I apologize if I appear to ramble but I am very frustrated. HP technical support is a falicy and they have no integrity advertising customer support when you purchase their products. In no way do I have a problem with people from other countries providing technical support but there are limits like basic communications skills and simply understanding your questions. When you call customer support to complain about this the simply transfer you to technical support (or lack of it) where the problem exists and nothing gets resolved.

I purchased an HP All-in-One Officejet. I don't know why they entice you with "Office"jet due to the lack of standard business features. It does not allow one to display both company name and personal name on outgoing fax pages. When faxing via fax software provided, it does not provide cover sheet functionality. If one wishes to scan and send it by email, their software supports only Outlook.

Evidently they just do not care about these issues and the customer support is a mockery. I scoured their website for solutions and these issues are not to be found. I tried several attempts with each of the "customer service?" offerings (telephone, online chat and email).

Telephone support: You have to repeat your problem 13 times. If you ask a basic question they put you on hold to try to look up the answer. In my opinion, this is not "technical support".

Telephone, online chat and email: In most cases their response is useless, irrelevant, or just plain incorrect or doesn't exist.

Online chat and email: Their English is poor which explains why you cannot get a solution addressing your problem. Most of the time when you ask why they do not answer the question or where they are located, they either say they are from the U.S. or make excuses. If they are indeed from the U.S. as many of them claim, HP should be embarrassed by hiring people with such poor language skills.

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HP customer service

What ever you buy, do not buy a hp computer! My laptop had a lcd problem 15 days after I purchased it. (I could have taken it back to the store after 14 days, but missed out because the lcd stopped working 1 day too late)
I sent my computer in (To india!) and 19 days later I still hadnt heard anything. After numerous calls, I finally get it back, sans battery. Ok, call me an idiot. My fault. I didnt catch the part about not sending the battery—i thought I was not to send the power cable—but now it's been 3 weeks of calling hp, 3 weeks of hearing that a case manager will call me and it never happening, 3 weeks of repeating everything again and again, first to someone in india, then again to a person in canada or houston or where the _ ever, all because no one but the case manager can put my battery in a box and mail it back to me. Plus, i've continuously been solicited to buy other things from hp, and have even been scolded 3times for having sent my battery in the first place. I've just finished another 20 minute call and a case manager (This is the second one i've ever had the pleasure of speaking with) said it will be sent to me w/in 3 days via fedex. We'll see. The last cm that told me that didnt follow through.
Save yourselves a lot of hassle. Buy something else.

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The complaint has been investigated and resolved to the customer’s satisfaction.

HP bad customer service and repair performance

On november 22nd, I received my hp pavilion notebook that I had sent in for repair under warranty. Unfortunately, hp service team has not performed well because I am now required to enter a password which I never had to do before.

I am disappointed because when I called customer service on november 22nd, november 23rd, november 24th, and november 26 the agents assured me that it is not possible to find out who at hp has set this password.

The only option I was told was to do a system recovery which would mean the loss of all of my personals files, contracts and legal papers.

I am an independent contractor and have two lawsuits going; loosing these files was not an option. The agent then disclosed that hp, upon receipt of my notebook, has already removed all of these files. This was not disclosed neither on the warranty, nor has my permission been given to do this. My notebook had lcd cover issues so the removal of these file, if that's what they did, was completely unnecessary and illegal.

I was promised to get a call back but that never happened. Each time, I was forced to speak with agents that hardly knew the language. The average phone call lasted about 64 minutes and I was on hold or transfer a quarter of that.

To resolve the problem, I called, sent emails and certified mail. I mentioned that I hoped that the information I received was misrepresented and that hp has not deleted these files. I would appreciate if they could track whoever has set this password so I may assume my work as an independent contractor.

I will wait until december 26th, 2007 before taking legal action.

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Update by Valerie
Oct 04, 2007 12:00 am EDT

A couple of weeks before starting my first year in college, I bought a HP Pavilion Notebook. A few weeks into the school year, my computer started having problems. One day it shut down automatically before I could back up my homework on my USB. I tried restarting it but it kept saying error. It wouldn't even let me reboot the whole thing. When I called technical support, they told me something was wrong with my hard drive. They said I would get my replacement within three days. Everything seemed to be going fine, but after about four days (not including the weekend), my hard drive still didn't come in. I called customer service to check in, and the lady said there was a delay and I'll receive it the next day. That night, I get an e-mail apologizing for the holdup and a link to check the status of my order. When I logged on I was shocked - both my billing address and my campus address were wrong! Both addresses were mixed together, and my shipping address was for Birmingham, AL - I live in Milwaukee, WI! I called right away (11 at night) and was transferred to India. Now that seemed like an issue right there. Since their accents were strong or it was hard for them to understand, it took a long time to get my problems and point across. However, that did not turn out to be the huge problem. The people at India were very kind and made sure I was getting all the help I could get, but eventually they realized that something was messed up with my overall order that was placed here in the first place. I was transferred three times that night, waiting and having to keep repeating information on the phone for an hour and a half. The last guy I talked to seemed like he fixed everything. He said the serial number of my computer was written wrong as well as my address (which was surprising because the guy I first ordered all this from spoke perfect English, so nothing should have gone wrong). My replacement hard disk was sent to Alabama, but it was the wrong one anyway because of the serial number. He said he fixed everything and I should get my disk the next day or after. However, when next day arrived, my dad got a phone call saying the hard disks were out of stock and that I would not receive new ones for three weeks! It had already been a week and we were frustrated! First of all, it was a new computer and should not have broken down in the first place, and second, we expected HP to be better at helping their customers quickly. My dad called technical support again, and we find out - once again - my address and serial number are still wrong on their order sheet! The last guy never fixed it! The guy who was speaking to my dad said the same things the last guy said to me the night before. My dad didn't believe him and now we're planning on calling the head of HP or the supervisor, all of this in order to get a small hard drive replaced. A week of phone calls, talking to 8 different people and repeating the same problem over and over, and dealing with having no computer in college was just enough. I expected HP to be better, but they can't hold a candle to my family's Sony Vaio. I know what I will be getting next time.

A p/o'd customer.

I just want the message to get across to HP that they need to step up if they want to keep up their reputation.

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

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Gail Switzer
,
Aug 08, 2007 12:00 am EDT

I bought an HP Pavilion Notebook computer in October 2006. When I turned it on, the back light on the screen didn't work and the screen was black. HP telephone support couldn't help. I returned this computer for another HP Pavilion Notebook in November 2006. This worked for 7 months and then on June 9, 2007, the screen went black, same problem as the first computer. After several hours on the phone with technical support, to no avail, I was told to mail it back to HP for repairs. The repair center received the computer June 15. I finally got it back on July 26 after almost daily phone calls with the support center and numerous attempts to communicate with my "Case Manager". Out of many, many attempts over several weeks, I spoke to a Case Manager once and had one leave a message for me once. The rest of the time, either a message was left for him which was not answered, or the mailbox was too full to accept any more messages. Although the support center has been helpful, apparently only the Case Managers can make a decision if you want any service. The support center can only send a message to the Case Manager who then calls you back, in theory.

After one week, my "repaired" computer now has the same problem again and I want a new computer. I am now on the same cycle; talk to the support center who escalates my case to the highest level and a Case Manager will call me back. So far the Case Manager has not called back. It's only 2 days so maybe I just need to be more patient? At this point I'm skeptical of ever getting satisfaction from HP Customer Service Center. Their system is terrible and getting anything done is impossible. Perhaps this is intentional?

Gail Switzer

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angela buckley
,
Oct 29, 2007 5:13 pm EDT

Ditto... except for this one really nice person years ago. Even communicating to the President/ceo of HP does little good.

ComplaintsBoard
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12:00 am EST

HP complaint agaisnt distributer

This is with ref to the hp lpg gas distributer "abhay gas agency, jagdishpur, dist - sultanpur, up. Who is charging 320 / - per cylinder which is acutally a 300 / - cuz along with each cylinder he is giving a tea power woth rs.20 / - forcefully, aslo in a day he provide only 10 to 15 nos though lots of people r stading there & whole truck come with filled lpg.

Not only as per my knowledge he do a malpractise as his godwon for the same is around 2 km far from acutal place where he gives a reciept.

Sir.. Request u kinldy look in the same n take serious action against him.

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publicullal
, IN
Jul 08, 2012 11:16 pm EDT

hi..yes staff of AVINASH agency ullal is really cheating people, fooling them..very rude.as they are the leaders of the society.its like empty vessel makes the most sound..cancel dis agency

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azeez85
, IN
Apr 14, 2012 9:35 pm EDT

hi, dis is da complaint against avinash gas agencies, ullal, south kanara, mangalore, karnataka.entirely agencies, staff, gas, bad and unsatisfied service, i believe whole team of hp lpg gas, involved in dis service. delay supply, no response, rudely talking, cheating offer in new connection all of dis part of da service of avinash agency.please cancel dis agency or take necessory action against dis agency.please co-operate wid uss, not wid agency.pls.

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D. Prabhakar
,
Mar 20, 2008 6:12 am EDT

I fully agree with this complaint. Samatha Siva Shakti Distributor behaves very casual towards their customers. There are 2 numbers for Gas booking, but anyone hardly gets the line. It takes your hole day to try for this number and if you are lucky enough then it will be connected, and your turn will come after atleast 12 days of booking. After seeing all these I feel, there is something wrong with HP itself, not with the distributor. I fully hold HP responsible for all the inconvenience, that we face.

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K. SRINIVAS
, IN
Jan 23, 2008 12:53 am EST
Verified customer This comment was posted by a verified customer. Learn more

As i am consumer of HP gas bearing no. 800353 at agency
SAMATHA SHIVA SHAKTI ENTERPRISES located at kothapet HYDERABAD A.P. as we are booking gas he is taking more than ten days to delever the gas and after delivery after 20 days only he is accepting booking as he is giving 40 days one cylinder, as ours family is big we requested him to give monthly two cylinders but he is not accepting as we booked this month i.e. on 6-01-08 till date means 23-01-08 we not received the cylinder the phone response is also very bad please take action on your dealer to give a better service to customer.

thanking you
yours truly

K. SRINIVAS
[protected]

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