I hope someone even looks into this matter... I am writing here for the first time.. Hope I get appropiate help...
i got hp pavilion w5160 in two years back.. My pc has 3 years warranty.. (1 yr by company and 2 yrs extended - I paid for it)...
As soon as I got my new machine, after few months I found, one of the sound ports was not functioning correctly.. I called up hp customer care.. And they said we will hve to replace your entire mother board as we do not have any arrangement to repair just the audio port...
A man came and replaced the mother board.. All was working fine.. After sometime I formatted my pc.. And I found that, sound does not come on recording in my tv tuner card..
I called hp customer care and they again brought a mother board defective again this time also..
.. Is this the quality of hp parts ??
I have paid for the extended warranty and they behave as if they are doing me a great favour... They bring recycled parts everytime.. And 3 times it has turned out to be defective... I have lost faith on a company like hp and its parts..
I have suffered a lot profesionally due to hp and I want the company to compensate for it in terms of money atleast (They cant get me the time back) and also replace a new brand mother board for my pc.. No recycled parts this time.. Its all going above my head now.. Please help me..
My email id firstname.lastname@example.org