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HP Complaints Summary

233 Resolved
529 Unresolved
Our verdict: Engaging with HP, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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ComplaintsBoard
H
12:23 am EST

HP factory defects detected after a year

I bought a brand new HP Pavilion Entertainment Pc dv2530ee here in Dubai United Arab Emirates with a warranty period of 1 year.

I am not always using frequently since i bought, after a year the LCD appeared horizontal stripes and malfunctioning.

I brought to HP service center and diagnose the problem, the results of dianosis either to replace LCD or the whole motherboard because of the NVIDIA GeForce malfunctioning and electrical connections.

The repair will cost almost the same price of a brand new PC. How HP company sell this kind of product with such factory defects. Hp products is now in a worldwide junkshop. Visit any of the computer repair services in your area, It's almost HP products everywhere. I thought HP is no. 1 product, BUT IT IS NOT.

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some guy
Crewe, GB
Feb 02, 2009 5:08 pm EST

Exactly same happened to my dv2530ee as well after 1 and a half year. and today i ordered a new dell after too much frustration this time from HP.

ComplaintsBoard
R
12:12 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

HP motherboard

I purchased a HP Pavillion laptop, mid July 2007 and needed it for work at home.

Luckily I also have a MAC so the strain on my laptop was halved.

2 weeks ago my Laptop developed a fault so I logged onto the US Hewlett Packard website, trying to see if this fault was a known fault.

The one beep, followed by 2 beeps with the computer failing to start is a known manufacturing fault!

The website also said that the Warranty for my model (which is out of contract by 3 months would be extended). The website also clearly states that the fault is a known fault so I contact Hewlett Packard in the UK.

After giving all my personal details, the computer details and the nature of the problem my laptop it was collected the following day!

Before it was returned I first received a letter stating that there was a mix up and that the incorrect laptop was returned to me and that I needed to contact HP to arrange another collection.

The laptop, which was returned, was my laptop but I couldn't test to see if it was repaired because my power supply was at home.

After testing it my laptop still had the same fault so wasn't repaired.

I contact HP again and this time they told me that the extended warranty did not apply to my laptop in the UK! It was only extended in the US with my model laptop!

I couldn't believe it when I was asked to pay a repair fee of £265 for a laptop with a known problem. They told me that this model was not under the same extended warranty criteria as other laptops in the series although the problem with my one is exactly the same as the others that are!

I paid in excess of £800.00 for my Laptop and now they expect me to pay another £265 for a manufacturing fault which I'm reluctant to do...but I need this laptop to work from home as my PC and Mac are not compatible!

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lichaves
, US
Jul 24, 2009 5:06 pm EDT

When I received the computer I realized that the AC adaptor was not compatible. Then, the batteries never lasted more than 15 minutes, but I was so busy working long hours that I didn't took the time to complain about these issues. Later, a blue screen started to come up everytime the computer was turned on. This time, I called costumer service and after wrestling with technical support, they finally agreed to replace the piece. Now, the computer is not starting at all and I found out that the mother board is again defective. After talking to a manager on the telephone, I was informed that because I was out of warranty, they could not replace the piece. So, I bought a computer that never worked properly, and HP cannot do anything to backup its "well known" brand. Should I assume that the fact that the SAME problem is happening the second time with me (and more often with other people that I know) is my fault? When asked that, the manager told me that I should know that "eletronics have a limited lifetime"... therefore, they would not replace my motherboard without charges! It is pretty clear that HP has very poor quality products and even worst costumer service agents. What a huge disappointment!

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cuckoo
Southampton, GB
Mar 31, 2009 1:41 pm EDT

This is my experience that Iam sharing with you and I dont want this to happen to any of you.
When we invest money on a new laptop we expect it to function problem free atleast for two years. But mine didnt even for one year.
I got an HP laptop dv 6253 series in 2007 april. Six months later it started creating problems. I got it for my studies. During my exams it just wouldnt start and it made beep sounds. Since it was under warranty I send it to HP repair centre and they said they had to replace my motherboard. I was shocked, since it was a new laptop. I should have asked HP to provide me with a new laptop. Any way I had my exams and I just send it to them. I got it back after one week.When I got it back my wireless which was working perfectly stopped and I had to send it back again to fix the wireless. They said they are sorry and that they fixed everything. I thought it was just a one time issue and went on.It worked fine again for 6 months.Then the same problem reoccurs and by then the warranty expired.

I call HP, I get transferred to different people in different countries and each time I had to tell my story to a different person. I loose a lot of money on my phone. I was frustrated and I tell them my problem and they say your warranty has expired therefore you will have to pay 275 pounds and only then we will repair your laptop. I told them that a new laptop should function problem free atleast for two years but mine didnt even for six months. She told me its just unfortunate and the only thing for me to do is pay them 275 pounds again!

I told them to check my file and that HP had sold me a defective machine which gave me problems from the start.If it was a machine which made the problem for the first time paying the money would be fine but this machine was sent twice to the repair centre during the warranty period of one year! HP sold me a defective machine which didnt work well even for one year and took money from me and wanted to extract more money by means of repairs for the machine.
I said I want to speak to a manager and they said there is no use and told me that I could give my laptop to an independant agency. I dont need them to tell me that. I finally gave my laptop to an independant repair centre. And they found out that the motherboard was never replaced by HP in the first place, they just replaced a particular part! This series of HP created a problem for two of my other friends too.
Iam just sharing this experience of mine so that this doesnt happen to any one of you. And please think well before you invest money in a laptop. Ensure that the company gives good after sale services and atleast a two year warranty.

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Duncan
,
Nov 14, 2008 6:48 am EST

You know, in the UK you are heavily protected by the Consumer Goods Act:

If you buy a product that's quite expensive, you can reasonably expect it to last for a certain length of time without failing. So, for £800 I would reasonably expect a laptop to remain in working condition for at lease 5 years. If a product doesn't last a 'reasonable' time, you are entitled to:

a) a free repair
b) a a partial refund
c) a replacment of equivalent quality

The example Trading Standards in North Yorkshire always quote is a washing machine, as this is a case they have tried in County Court and which had reached a legal resolution.

They say that a washing machine costing £300 should reasonably be expected to work for 6 years! The case they tried was a guy who had a washing machine that, after 5 years stopped working. He successfully took the manufacturer to court and got the repair for free, even though the Warranty was only one year.

The fact is, in the UK we are protected way more than anywhere else, especially America, but unfortunately, no one seems to know this...

I have an old IBM laptop that's 10 years old and still working - I consider that good value: if it died now, I couldn't really complain. However, £800 for something that last one year is appaling and should be taken up with your local Trading Standards.

DO NOT BE AFRAID TO COMPLAIN AND TAKE LEGAL ACTION - A COUNTY COURT SUMMONS IS NOT EXPENSIVE. DEFEND YOUR RISGHTS AS A CONSUMER - THAT'S WHY THEY EXIST.

ComplaintsBoard
X
10:52 am EDT

HP failure to provide service, repair or provide spare-part to hp

Dear Sir,

I wish to report a complaint against Hewlett-Packard (M) Sdn Bhd (42624-T) for NOT providing service/repair and spare-part to HP printer. Append below is the details of the problem I had with one of the most, if not the most expensive HP single function printer :-

Product : HP Officejet Pro K850 Printer purchased on November 2006 @ RM1, 100.00
Problem area: paper jams and paper feed problems
Serial number (SN): TH6843806N
Operating system?: Microsoft Windows XP Home
Problem Description:
Paper sensor does not seem to be working. paper feeded in and not detected and rolled out immediately. Paper jam button light up and blinking. It printed well in test print mode. Sent to HP Penang, Malaysia for service/repair BUT request refused. HP Penang Malaysia refused to repair or provide spare-part this model BUT requested for trade-in or trade up.
This is ridiculous as HP Malaysia is still selling this model since it is still listed in the web site. How can HP refuse to repair or provide spare-part to an otherwise good printer? How can HP not produce spare part for their printer? The worse is 4 new printhead and 4 new ink cartridge costing about RM900.00 have just been replaced for this printer. It is not fair for me to discard this printer at this stage?

Contacted HP and emailed several times to HP seeking further clarification BUT to no avail. Attached herewith copy of email written to HP which received no reply...

Please help

Thank you
Yours faithfully,
Ir. Ng Sin Chie
4593, 1st Floor, Jalan Chain Ferry,
12100, Butterworth,
Seberang Perai.

Miss Erica Lau
PSG, IPG Delivery
TS Delivery Operations
Technology Services
Technology Solutions Group
Hewlett-Packard (M) Sdn Bhd (42624-T)
No. 12 Jalan Gelenggang
Bukit Damansara
50490 Kuala Lumpur

Dear Miss Erica Lau,

Thank you so much for rushing through the nite to send me this email so to complete your tele-promise that you will do it by "Today". Honestly, I really appreciate your kind efford to assist me in this matter.

Refering to your email and the last tele-conversation we had, I wish to seek further clarification from you before making any decision on your so called "good will gesture options" which your management offered.

1. You have in your last tele-conversation [recorded], claimed that this is a low end consumer printer. I asked for defination of low end consumer printer and it was not answered. I asked if there was cost limit to a so called low end consumer printer and you said it was not more that RM1000, but subsequently you said it was about RM1000. Having read your email reply, and having seaching your web site, I still could NOT find the defination of "LOW END CONSUMER PRINTER" specifically attached to this printer. Somehow, I still take it from you in good faith, I do not believe you simply uttered these to condemn, insult or look down upon...

2. I have read through Emailed user guide, Chapter 7, Support and Warranty. This chapter decribed in full detailed the requirements terms and conditions with regard to service and maintenance during the warranty period. Nothing was mentioned on the support to be provided after warranty period. It was NOT stated in any documents that HP shall NOT service, repair or provide spare-parts for this printer after warranty period.

3. This printer was purchased through M/s ECS Computer Sotre Asia [Pg] Sdn Bhd, of No : 115, Medan Kikik 1, Taman Inderahwasih, 13600, Prai, Seberang Perai on the 27/11/2006.

4. This printer was used in a small/medium enviroment office by single user only. I was the only user to it. I may say, it is lightly used thorugh out.

5. I have asked for the defination of "as-new" printer as was told that these are printers which have been re-conditioned or re-manufactured by the factory. In facts and in short, there are used printers too.

6. I suspected this printer of mine only encountered minor problems with the paper sensor. My last experience with the service and replacement of paper sensor for another brand of printer costed about RM150.00. If this amount is being used as a guide, and based on your good will gesture options of RM390.00 to trade-in for a "as-new" replacement unit, please tell me if this fair and just for a faithful HP consumer like me? Probably my traded-in unit will then be sent for the so called "re-condition or re-manufacture", and then be sold as "as-new" at normal price of RM780.00! Oh ya, I do not know why I was offered without even asking or requesting, a so called goodwill gesture of 50% discount?

7. This printer is still listed in your web site and it definitely a current model. No provision of spare-parts for a current model?

8. Please confirm if the following statement is correct :
" Support and warranty of HP printer is GOOD within the specified warranty period of 12 Months. No repair, no service and no spare-part shall be provided by HP after warranty period"

9. Without an A3 printer, it is causing me much inconveniences. I do not know what to do as yet, as besides the newly installed printhead and ink cartridges, I still have spare printheads and cartridges. Look like, I have no other alternative but to be cornered by HP to accept the so called goodwill gesture. Miserable!

Requested solution :
Have the printer repaired. Have the paper sensor replaced! Provide spare-parts to current model of all printers.

Shall consider submiting claim to tribunal court.
Will continue to circulate this matter through email to warn all potential user that HP printer is good for 12 Months only, i.e. during the warranty period. Be prepare to discard HP printer after warranty period. NO service, No repair and NO spare-part will be provided by HP after warranty period.

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S
5:33 pm EDT

HP customer care

HP Customer Care is very bad for the following reasons

- Their Systems always seemto be down.
- They dont listen to the customer
- Very rude at times.
- Asked for a way to complain and representative doesnt know how to?
- The repaired product didnt work
- You get transfered from one department to another.
- Customer ends up explaining the problem on every call (Poor documentation of call History)

Hope you have never bought a HP product. If you have, hope that they never need a repair.

Thanks

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pashupati nath singh
, IN
Mar 19, 2012 7:54 pm EDT

I. m P.N.Singh from hajipur bihar. I bought one deskjet 1050 print scan copy before 2 month within month my printer has two times not worked properly so i want to exchange my printer scan copy .printer scan copy of sl. no is CN18A32M26 & product no is CN346D read my complain call on this no [protected].

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naresh paliwal
, IN
Oct 14, 2011 7:57 am EDT

I, Naresh Paliwal mobile No. [protected] and purchased one PC from HP through dealer on dated [protected], but recently its hard disk has been not working and I made a complaint in HP because it comes in warranty period. but no any one support to me and always told me that, warranty has been lapsed, but warranty is still countinue. so, please find attached my purchase invoice.

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vishalwithme
, IN
Jun 29, 2011 12:53 pm EDT

HP customer care service is the worst i have ever seen. I had just
purchased HP G4 series on May 2011 and this month it just stopped booting up. I went to vendor and he said i need to call HP customer care as they dont support hardware failures. Today this is 20th times that i have called up HP customer care and it is 6th day that my request is created and they have not come up with any fruitful result till now.
Not even a signle engineer has come to see what the problem is.

Every time i talk to HP customer care, i have to explain the complete story, then they just pass on call to one department to another, they just never provide me the email ID where i can write down my complaint.

They never send an Engineer to see atleast what the problem is.

OMG, i am suffering a lot and just say NEVER GO FOR HP BRAND.
worst service, worst reliability.

~vishal

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amit kumar
,
Nov 14, 2008 4:57 am EST

i m amit kumar, i buyed the HP laptop before one year. from starting i am getting battery p[roblem., after 6 months i got touch pad key problem... then i went to customer care but i got my laptop in worst condition. i got one year guarenty on laptop but with the end of guerenty again finger print sensor is not working... what can i do now... i can not go to customer care service.so pls tell me the sollution otherwise i have very bad impression with HP laptop

ComplaintsBoard
I
8:51 pm EDT

HP photos/cd

I have purchased 3 Cd's with 100 pictures on it and I can not download the pictures into my computer.
This just happened a couple months ago. I in the past have been able to download my pictures, so now
I will not use the services that used Heward Parkard, unless they change their format.

Thank You.

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R
6:26 am EDT

HP repair/replacement

COMPLAINT

From R S Manral

I had purchased one HP Laptop DV6502 AW H.P, Pavilion Srl No.CN F7262217 from your authorized dealer M/s Jesus Enterprise, Computer Sales Services & Network Solution, Bharada Kanta Complex, Shiv Mandir, Kadamtala, Darjeeling (WB) vide bill No.70 dated 16th Oct’2008. The bill is hand written not a computer printed. During the month of Nov 2007 the Laptop developed some software problem and the same was rectified by RT Outsourcing Services Ltd, Siliguri, an authorized HP Service Center. Again adopter / charger of the same Laptop got defective and was replaced by the same Servicing center in Siliguri in the month of April 2008 as the Laptop was still under one year warranty.

I sent the Laptop for use by my family at Agra, UP after that. On 10th Oct’2008 the same adopter/charger again got defective and same was produced before your authorized dealer / Service center, Arush & Co, Shop No.2, Block 35, Sanjay Place, Agra (UP) on 14th Oct’2008. Initially firm accepted the adopter but after one day they informed me telephonically that the manual bill not is acceptable by HP center hence repair/replacement will not be carried out at their end. Though the Computer and accessories were still under warranty at that time.

In view of above, you are requested to look into the matter and necessary instructions regarding repair/replacement be conveyed to HP Service center, Agra. A confirmation in this regard will be highly appreciated.

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vkmittal
,
Nov 12, 2007 12:00 am EST

Very bad behavior of receptionist ms jyoti and ashish attendant at agra hp service centre sanjay palace.

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U.S. HP Employee
Caldwell, US
Mar 14, 2011 7:41 pm EDT

Originally we ordered the laptop less than a month ago, it arrived in a week and half from China. The computer wouldn't work, we called within hours of deliver. After two hours on the telephone with their outsourced customer service depatment running a diagnostic program, they offered to refurbish it and send it back to us but we preferred a new replacement.
They issued a Fed Ex Pick-up lable and credited and reordered. There was already a price discrepency on the reorder and I had to insist that they replace at my original price because they were going to increase the price and not honor my original purchase price.
I received a reorder confirmation and noticed that they had changed the video card to a cheaper video card so I called their outsourced customer service to make sure they corrected it, I was assured it was corrected but the replacement computer arrived today with the incorrect video card and I was charged the extra $50 for the more expensive video card from my original order.
We called their outsourced customer service department again and spoke to a lady claiming her name was "ARJEL", she spoke with a slight speech impediment, a heavy accent and a tendency to say "um" often .
She apologized profusely but did not really seem to fully understand what I was explaining to her. She repeated the exact same phrase over and over as if she was reading it but did not understand when to appropiately fit it into the conversation. We intended to send the computer that we had just received back and get yet another replacement but we wanted to be sure that the order would be placed correctly. Finally, I asked to speak to her supervisor. She placed me on hold for quite a while then came back on the phone...same exact person, same voice, same speech impediment...same "um" every two words...She claimed her name was "ROXANNE" and she was the supervisor. I told her that it was clear that she was the same representative and requested to speak to a real supervisor.
At this point we decided that we were done with HP, their credibility is in question and we just want them to pick up the computer and refund our money. They never offered to compensate us in any manner for all the time and frustration spent dealing with this and we could not ever speak with anyone other than their poorly trained outsourced customer service department. We won't be buying anything from them again and suggest that others avoid doing so too.

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Paul Kaplan
,
Oct 03, 2007 12:00 am EDT

My recommendation is to NEVER purchase a HP Laptop again. I purchased a Pavilion laptop at retail from Best Buy and am now on my 4th main systems board.

Worse yet, I have been waiting nearly a month for the replacement board with the computer totally dead and:

1. The only information I can obtain is that the board is on 'back order'.

2. HP will not provide any information on when the board will be available.

3. It is absolutely impossible to speak to a human being to discuss this problem - you can only get routed to overseas call centers to speak to people who are not equipped to answer the question.

This is absolutely the worst customer service experience I have encounted from a major manufacturer and as a result I seem to have no alternative but to junk the computer and purchase another one - needless to say not an HP/Compaq.

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haq
,
Sep 12, 2006 12:00 am EDT

HP Pavilion laptops are produced with a design flaw where the power jack in most laptop computers (still in the market) is faulty. For most Pavilion laptops, this problem is a result of solder joints on the DC jack that are poorly designed and therefore readily damaged. The resulting problems include spontaneous and instantaneous power-downs of the laptop; refusal to start or charge a properly inserted battery; movement of the AC power adapter plug causing power "glitches" and so forth. Replacing the power jack is an expensive process starting with the motherboard of the computer. Such damage resulting from normal use is not covered in the warranty. Most Pavilion laptop owners come across this problem and are left to fend for themselves. The company should do something about it, starting with free replacements of a product that is faulty in its initial design. Or perhaps knock the product off the market.

Valerie
Valerie
, US
Mar 24, 2008 3:53 am EDT

My laptop problem is, when u turn it on nothing happen on the screen or system board.

I sent my laptop to HP for repair on Feb-18 they got it on Feb 21, sent me an email telling me i will get it on Feb 29, the 29 came someone called me n told me the laptop waiting for part so will be sent before March 14, 14came 5pm someone from Hp called me and told me the laptop waiting for part, it will be send March 28, every time i told to them same story waiting for part, i asked them if the part was coming from another planet.

On the HP web page they show very clear that when u send ur laptop for repair u will get it back in 7 or 10 business days, but i guess they are waiting for the part to come from a 3er world country.

None on the customer services cant tell u anything about ur repair, even the case manager have any idea where is ur laptop or what kind of repair it been done.

I will never buy a HP laptop, i will try Sony or Dell, im tired of waiting and customer services doing nothing for me.

I let u guys know when March 28.2008 come if i got my laptop.

Note. Please send me an e-mail about what legal action should i take against HP if on March 28 i dont get my laptop, thanks for any help.

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indu patni
, IN
Jul 14, 2013 3:50 am EDT

i have heeting problem in my latop

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Alvynne
, MY
May 22, 2011 6:40 am EDT

Dell Had reaccept Me as part of Dell Research group for 5y to come, but HP had dissapoint me, so I found that
AMD unrealibility to survive the crash just like my Guyver II Female Type Robot Girl Triela suddenly disappeared. it is clear that Dell had gain the upper hand over HP in Byt Lass Realibility test
Dell had behave more like Guyver II Female Type Robot Girl Ariela w/out disaappeared
That Why, I Love USA, I Love Dell, I love Nvidia, I Support Malaysia.

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Ankur Srivastava
, IN
Sep 08, 2009 2:16 pm EDT

Guys,

Beware!

Never go for the HP laptop again.My laptop is getting overheated like a coal surface and on the top of it.
it is not getting started even.When i went to HP Customer care in bangalore they told me they dont
provide service for the laptops purchased in US .(I purchased it last year from US).Its in the warranty period still
and those guys just told me they wont give me any service back in india.
this model is dv6815nr.HP PAviliion Notebook series.

HP SUCKS COMPLETELY !

Thanks
Ankur Srivastava

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Sudhakar
, IN
Mar 01, 2009 11:49 pm EST

Dear HP

I am Sudhakar Parasher. I had bought an HP Laptop with a very good impression of quality and after sales service. But let me tell you that i have experienced the maximum height of dissapointment with the services provided by your outsourcing frim .

There was some problem in my laptop as it was getting heated very rapidly. I came to india and produced the Laptop to to get it repaired, they (RT OUTSOURCING SERVICES HP AUTHORISED CENTRE A-200 OKHLA INDUSTRIAL AREA PHASE 1) told me that the Fan has got damaged and it as to be replaced. I left my laptop at the service center. I foolowed with them almost every day from my side and after 15 days of disappointment i got my laptop back without being repaired.

RT outsorcing is a team of inefficient, incompetent and illegal bunch of people, I dont know how a company like HP can outsource their service centres to these craps, Dont go to them, I am pretty sure u will be disppointed like me and many others have been in PAST

Sudhakar Parasher
+[protected]

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PLEASE DONOT BUY HP LAPTOPS-poor support
, IN
Feb 23, 2009 10:57 pm EST

Absolutely the worst customer service! from HP

My recommendation is to NEVER purchase a HP Laptop again.
I purchased a Pavilion laptop at retail in chennai.

Worse yet, I have been waiting nearly a month for the replacement board with the computer totally dead and:

This is absolutely the worst customer service experience I have encounted from a major manufacturer and as a result I seem to have no alternative but to junk the computer and purchase another one

ComplaintsBoard
S
2:40 pm EDT

HP deceitful sales person

The foreign salesperson that took a call to correct an online order provided misleading information about a discount and pushed for me to cancel my original online order and reorder with her. I thought it sounded suspicious but went ahead when she pressured and promised an additional discount to make up for losing a discount I was to receive from my credit card with my original order. I did not receive the promised discount, and the company refused to investigate the misrepresentation.
If dealing with HP directly I recommend using only the online service and avoid the phone at all costs, because what is said over the phone may be completely invalid and the company will not take action to rectify the misinformation passed by their phone representatives.

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K
5:30 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

HP warranty, extended warranty useless

A year ago I bought a HP 6000 laptop so my son could use it in college. Since then it has been nothing but trouble. He has returned it for repair three times, had his college work destroyed when the computer overheated, and been without a laptop for six out of 12 months

Now that I have contacted Hewlett Packard, for the fourth time, they say the laptop's warranty has run out and that they will not repair or replace this faulty product.

We bought what we thought was a high-end product, at a high price and have had nothing but trouble with it.

Hewlett Packard's policy seems to be to drag out repairs until after their products are out of warranty and then tell their customers, too bad, you're no longer covered.

My son even thought he had covered himself by purchasing a three-year warranty, but even that isn't worth the paper it is written on.

I am now about to buy a new laptop computer for my own use, and after Hewlett Packard's runaround, although I had picked out one of their latest models--now I will look for another company.

At the same time, it looks like I am going to have to buy another laptop for my son to use in college. As if a retiree (me) can afford to just throw money away.

There should be a "lemon law" for computers which would protect consumers from being scammed this way with products that fail over and over a few months after you buy them and against manufacturers who laugh at you when you call for their help.

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Felik
Fairfax, US
Jul 11, 2015 8:41 pm EDT

Today I had to return a HP 6435 printer due to a software problem. The printer kept notifying me that I had a toner (ink) problem. After two new HP cartridges for two colors and another for the third color, the printer still notified me I had an ink problem. I returned the printer for an HP 5745 and tried to install. No luck. I contacted HP through its 123.hp.com/OJ5740 contact, and "JASON" got on the phone. After accessing my system He informed me that I had a PC problem that he could solve for $99.99 that would take 4-5 hours of scanning my system. I informed him that I had a service agreement with HP but he indicated this was not covered by that agreement. I hung up. I switched from wireless to USB connection and installed the software and got the printer up and running. You can bet my current HP PC and HP printer will be replaced in the future with another vendor's products. HP, bon voyage! An old computer hacker

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IAM tami el
Okeechobee, US
Oct 05, 2009 7:25 pm EDT

Dear One,
My HP notebook is only 20 months old. She still has the protective covering. I have also got the same runaround from Hewlet Packard. She was just returned unfixed as I was told by two different bosses that the internal parts that were probably broken in the machine at the factory were not covered and wanted $425.00 to fix my $1000 computer. I had also bought the warranty thinking that HP would cover it. I only thought that if you had small children who would spill something or drop the laptop would need the accidental policy. My children are grown and that laptop, my mitzva- my blessing, has been babied since her arrival.
Her problems started in the first two weeks of ownership. Total meltdown- no data survived.
I have been a HP customer since home PC's started and have owned many, many HP's during my life. Instead of giving me the benefit of the doubt, they claim my machine is damaged, that I did not damage it, it's back home with nothing done to help the situation. This is the first HP I've ever asked for help correcting damage that I did not cause to a 20 month old machine. I had been a former HP customer for many years and vow to never again purchase another machine of the Hewlett Packard or Compact Line of products. I agree- the warranty is useless and we deserve protection against lemon electronics.
Sincerely,
Tamaro McAfee

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R
7:46 pm EDT

HP motherboards blown

I've bought two hewlett-packard computer and each one of them the motherboards blue out on. The first, I bought in terrell, texas at walmart in november, 2005. The next one I bought one line at walmart and it blue out before the warranty was up. I took it to laptops.com in kenner and the technician told me the motherborad had blown out and if it was still under warranty send it back to hewlett-packard; you go through all kinds of changes with these people on the phone just to get them to send you a box to send the computer back. I sent it to them and they returned it saying that it was infested with roaches. What I discovered today (9/04/08) that there were no roaches in this computer what they decided to do was return but whoever the technician was didn't reinforce the case and left it open and I removed it today because I needed the box. I don't know if is there policy only to sell defective merchandise to walmart. Because I know several people who have bought hewlett-packards and got duped and went out and bought another computer because hewlett-packards customer service gave them a headache.

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12:09 pm EDT

HP do not upgrade the printer firmware

If you intend to do firmware up grade... it is not so god idea… the file with firmware upgrade -- “3052-55_FW_Update-[protected].exe” – it will destroy your printer.

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hewlettpackardsucks
,
Nov 19, 2008 10:45 am EST

Exactly right. While downloading the driver of the HP site I also noticed the firmware upgrade and believing since HP put it up on their sire, it must be a good thing. Wrong, it ruined my 3055 which I had to throw into the dumpster. HP's mistake cost me hundreds. I replaced it with a competitors unit. Guess how many HP products I will be buying in the future...zero!

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11:02 am EDT
Resolved
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HP terrible experience

I bought a new HP dv 9000, was told it was to be a 9200 or so, box said so, but its 9000, anyway, from compusa... now out of business. As soon as I got the computer and turned it on... it said low disk space, got extremely hot, some applications weren't loading right, etc., about 6 months later.I just opened it one time as usual, to use it, the screen cover popped and just broke off... "what the?"its still on a lil on the right side... but a bunch of plastic broke off. It was hard to get in touch with HP over the phone, I finally did. They say haha out of warranty, even though I emailed them when I saw the problems after i bought it... I am mark J. In tampa FL 813 7? They know how to reach me and i hope they do... HP computers, customer service is not as great as we hear, nor are there computers, maybe i just got a "BAD" one, help me HP... please... ill repost if they help or if they don't...

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Update by Valerie
Sep 29, 2008 11:38 am EDT

Within a month of our receiving our brand new HP/Compaq nx6110 laptop it started going black while the computer was still functioning. Sometimes the screen would come back if you moved it back and forth, like there was a loose connection. But most of the time it would not come back, and the only way to revive it was to shut it down and restart it, and even then you might have to do that two or three times before the screen would be illuminated. Forget saving your work if you had more than one item open. I would hit Ctrl-S and could save one item, but you're in the dark, so other items would be lost. I notified them on their website and was given a case number. The laptop was less than one month old. They were supposed to send me a box to ship the machine back to them. Never came. Went back to the website. They didn't find my case number, so they gave me a new one. Still no box came. Went to the website again, now with two case numbers they didn't recognize. I called an 800 number, talked to a guy who said he would look into it for me, and he took down my case numbers. I was given a third case number. Never heard back from anyone. Months are going by, and still this thing is driving us crazy. I write a letter to them, telling this story, and nothing. I go to the website again, still my case numbers don't get recognized. I call, and now the warranty period is about to run out. One year has gone by. I call an 800 number for customer help on last time. The person I end up talking to is not sympathetic. My warranty has run out. There is nothing more they can do for me. They can fix it, but I will have to pay for it. Hello Apple. We got an iBookG4. I'm loving life now.

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Unhappy_customer22
asheville, US
Jun 03, 2016 8:17 am EDT

This company is lucky I'm not suing right now.
I bought this laptop a year and a half ago, and since then my power supply has broken FIVE times. The hard drive crashed recently (They sent it back with a TRIAL copy of Windows Vista, even though my Vista is fully registered.). The battery life is completely AWFUL, like hardly a HALF HOUR of battery life on a full charge (when the laptop actually charges).
My most recent problem has been the power supply literally smoking and not working.
DON'T BUY ANYTHING FROM THEM.
Their customer service policy is apparently non-existant.
Save yourself the trouble and buy a Mac or a Dell..

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schnitzelwebb
Sun City, US
Jun 04, 2013 4:03 pm EDT

On 3/11/2012 I took delivery of an AIO Model 320-1050. On 3/22/2013, just one year and 11 days later, my machine wouldn't turn on and only through some quirk, it did come out of its coma after several days. It turns out that was the warning shot over the bow. On 5/28/2013, it completely died and I find out today that, after only 18 months in production, the model has been discontinued and there are no parts available, nor will they be made available. Isn't there some law that says parts must be available for so many years?

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dannydee82
, US
Jun 03, 2016 8:17 am EDT

HP sucks... and i dont recommend it to ANYONE!

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HP is the Devil
,
Oct 24, 2008 7:57 pm EDT

I completely agree with you.

I received an HP Pavillion entertainment/tablet PC in November of 2007. I should have returned it from the outset when I became suspicious about the quality after seeing the poor resolution of the external monitor and the horrible resolution if I connected it to the docking station. A phone call to HP about the above issues just resulted in a lot of transfered phone calls but no solutions. I just gave up on the $50 dock and moved on and accepted that the quality of the tablet really wasn’t very good and did not remotely compare to the quality I had observed on other tablets.

But then, in May, the tablet feature suddenly stopped working. Eight hours of phone time didn’t resolve the issue, and the call backs I was supposed to receive from technicians never arrived. I needed a computer, so I kept using it…

And then in July or August, it started making a high pitched screaming noise if it wasn’t muted or plugged into an external headset, but I didn’t have time to call HP, because I knew it would require losing my laptop for days if not weeks, and who is able to do that?

But in September, when I was finally ready to call HP for repairs, the wireless just stopped working. The drivers would just disapear and not install. Another 8 hours on the phone with technicians from all across the world, and no solution (though each insisted on going through the same routine over and over). I sent it in with the promise it would be back in less than a week…

Nope, it took a month. And when I got it back, how long did it work? Three hours! After three hours the wireless drivers had uninstalled themselves. And then it wouldn’t respond after sleep mode for a day before I called HP. When I did get them on the phone (time 2 1/2 hours), I was told that “HP’s have trouble with sleep mode.” A modern PC that has difficulty with sleep mode? Regardless after 2 1/2 hours on the phone the wireless problem wasn’t resolved, yet I was promised a call back the next day.

After waiting by the phone for 5 1/2 hours I called HP and insisted on a replacement or refund. I was lead to understand that I would receive one. Guess what, when the person contacted me to “arrange” a replacement he was really calling to say that they do not do that. Only if your HP computer has been repaired three times are you elgible for a replacement (do the math: three times at a month each time). Refunds are called “buy backs” and are based on (get this!) “the current value of the PC.” Everyone knows that my PC is currently worth nothing!

My new contact at HP also insisted that they only see major problems such as mine in “about 5″% of their products.” If any of you can do that math, you must realize that 5% of the number of HP products is a huge number. Few businesses are willing to operate on the premise that 5% of their products will have serious defects that may reach the customer, but apparently HP is not one of them.

So what is the point?
1. Do not buy HP products, they are cheap and break often and the company is aware of this but lets you, the user, discover that you have a cheap product that you will spend more hours trying to fix than actually using

2. Do not buy HP products, their customer service is abysmal and they will spend more time transfering your phone call from one agent to the next, or shipping your product from one repair location to the next, or even insulting you, as one technician did after failing to repair my device and stating “IIII am the technician here, and I say that it is fixed.” (If it doesn’t work, it is not fixed).

Do not fall into the trap of HP’s units being affordable given the number of features they offer, there’s a reason they’re so much cheaper than the competitors: they aren’t competing.

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10:23 am EDT

HP hp ipaq 910 defective gps quick connection

The $500 hp ipaq 910 business communicator is a windows mobile smartphone with built-in gps. Like previous models of hp phones with gps, the ipaq 910 depends on downloaded ephemeris* data so that it can decode data from the gps satellites quickly. Failure to have current ephemeris data means that the phone will take 20 minutes or longer to decode gps coordinates. Hp provides a utility program, gps quick position, to download the ephemeris data, however the program does not operate correctly. Hp customer support says their engineers are aware of the problem but that no fix and no estimate of time to repair is available. Requring 20 minutes or more to decode gps coordinates makes that function unusable, like taking 20 minutes for the phone to turn on, or 20 minutes to start an automobile. The delay is so long that the function not usable for its intended purpose. It is poor judgement on the part of hp to not recognize this problem with the gps as a defect and sufficient cause to return the product for exchange or refund.

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1:27 am EDT

HP refusal to repair under warranty

Complaint about hp dubai customer service delivery
On wednesday 10th september 2008, I called hp dubai [protected]) to complain about my hp pavilion note book model dv6700 with serial no. Cnf81841dm. I was instructed to call 3662020 where I spoke with mr. Alaa premean who took down my personal details and established that my note book was under warranty, and promised to dispatch someone to pick it up. On thursday 11th september 2008, a courier service company dhl was sent to pick up the note book. On arrival at my office he checked the notebook and then gave me an hp pur (Pickup and return) - physical damage/scratch checklist with customer acknowledgement form. He filled the form stating that the notebook was okay and ticked for the accessories I was giving him along with the notebook.

On sunday 14th september 2008, I called phone number 0436623 and spoke with a lady by name azira and she informed me of the receipt of my note book by the technical department and that they said the motherboard of the computer was faulty, that it would be repaired and I was going to get the notebook back by monday 15 september or tuesday 16 september 2008, at the latest.

On monday 15th september 2008, I received a call from the technical department and I was told that the notebook would not be repaired under warranty and that I will have to pay about 1, 000 + dirham to get it repaired because according to them, the computer had been opened and tampered with at some parts were missing. I called back azira and she told me nothing of such was said to her when she called them to enquire about the status of the notebook before I called and she said I would receive the notebook repaired by the monday 15 september 2008.

From that day onwards, the hp customer service center and the technical department have been acting dodgy and passing accusations at me that the motherboard of the computer had been tampered with and they have refused to repair the notebook though it is under warranty. They do not call me to give any update even when they promised they would, I have been the one calling and chasing after them. I have spoken with a certain ubaida who claimed to be senior technical support officer; I have also spoken with bassam of the complaints section.

Azira who had assured me of getting my notebook back repaired and was in support at the initial that she was not told about any tampering of the motherboard, called me back and changed her tone now supporting the technical department and insisting I have to pay for the service I should be getting under my warranty. On my insistence that I had not tampered with the notebook, azira then told me they were going to inform the top management and carry out an investigation as to what happened to the notebook.
When I spoke with azira on tuesday 16th september 2008 which happened to be the day I was promised I will get the notebook back at the latest, she said dhl confirmed that the notebook was untampered with and had no physical alterations whatsoever but that the top management still went ahead to decide that I should bear the cost of repairing the notebook.
Is this supposed to be some grand scheme whereby unsuspecting customers are reaped off and made to pay for services they ought to be getting for free under their warranty? Or is it a policy of the company to refuse taking responsibility by accusing and passing the bulk of their staff’s errors to customers?
I have been highly traumatized and embarrassed by this turn of event with hp, which is supposed to be a world class highly respected and supposedly professional company.
I hope someone in the management will review this situation clearly. I also stress once again that whilst the notebook was in my possession & ldquo;it had not been tampered with or opened up”.

Yours sincerely,

Damilola alade

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J.Sloan jr
darien, US
Aug 20, 2010 1:09 pm EDT

I was lead on to believe I was buying a reliable product, after spending my hard earn money to buy this plastic shell,
around six months later, I've started to have problems. I sent it in several time to be fix, but was told they will not fix it because of dust and to top it off I was told to buy another one. I need help in this matter.

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lap top
, IN
Mar 25, 2012 11:55 pm EDT

docket no-[protected]
date - 23-03-2012
[protected]

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heba84
, EG
Dec 03, 2011 4:34 pm EST

i am complaining because i bought my HP lab top pavilion g6 5 months ago and from this date i face alot of hard ware and soft ware problems:
the first one i bought it with windows original copy but it was an old version.
second had a defect speakers and after refer to warranty they were resolve it after 10 days
finally and from more than 1 month ago the DVD driver not working some times hanging and other times not working at all
i want your feed back ASAP because i want to solve these problems by replace my lap top with another one
so i am very upset also i got a very bad experience from HP brand with first time dealing with them, you can contact me to solve my problem on email: heba_shehata@hotmail.com

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syched1
SAN ANTONIO, US
Feb 12, 2011 3:26 am EST

I have previously posted an extensive description of how the pavilion I purchased was defective and how HP repair depot in Houston apparently intentionally damaged the laptop including breaking the screen (1 large handprint clearly visible when solarizing the photo of the monitor) and "revoking' my warranty instead of replacing it with a new laptop given it was the 3rd trip to HP in less than a year. I sent 79 pages worth of documentation and photos to an attorney that had a mention on their website of a class action but never heard further. I am convinced that HP is guilty of violating consumer rights, fraudulently voiding warranties instead of replacing their defective pavillions.
My laptop is still sitting in the box it was shipped back to me in, unopened since last year. I wish someone would manage to make this very very public and DEFINITELY that there was a savvy attorney willing to undertake a class action in this matter. I still have all my records and there's no doubt about the circumstances of this matter.

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castemm
Zanesville, US
Jan 20, 2011 2:53 am EST

And... They will not send me pics of the damage. I set them up and sent one computer back at a time and to different addresses to see if they would say the same thing.

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castemm
Zanesville, US
Jan 20, 2011 2:52 am EST

I have 2 HP computers with the keys falling off and both of mine just happened to have water damage too. We should get a class action!

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randyroy59
Erie, US
Oct 04, 2010 3:38 am EDT

ANYONE THAT CAN HELP ME? i TOO HAVE A PROBLEM WITH HP. I INITIALLY BOUGHT DV7 7-000 SERIES. AFTER 10 TIMES OF BEING SENT BACK FOR SHUTTING OFF, THEY SENT ME A NEW ONE. WHICH I AM USING NOW. IT WORKED GREAT BUT THE KEYS ON THE KEYBOARD STARTED COMING OFF AFTER 3 WEEKS. I SENT IT INTO HP AND THEY LIED AND SAID I HAD WATER DAMAGE. AND THE MOTHERBOARD WAS DESTROYED SPEAKERS WERE SHOT AND THE SCREEN WAS CRACKED. I REPLACED THE KEYBOARD FROM PC UNLIMITED FOR 50 BUCKS AND IT WORKS GREAT. HOW DO I GET MY WARRANTY BACK OR FILE A COMPLAINT WITH HP AND THE REPRESENTATIVE FROM TENNESSEE HP SERVICE CENTERWHO SAID TO ME THAT THERE WAS NO ONE HIGHER AT HP THAN HIM?

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J.Sloan jr
darien, US
Aug 20, 2010 12:55 pm EDT

I spent so much on my laptop for it to be looking at me and doing nothing, and told to buy another one. Its that they have enough money and don't give a blimp, or they just don't know how to fix things they built.

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syched1
SAN ANTONIO, US
Feb 02, 2010 2:07 pm EST

When the HDD failed in late October, I called hp customer center again, for the 7th time in the year I have owned this POS. The fedex box was sent to me and I shipped it to Houston. They replaced the HDD, Motherboard, heatsink (again) and something else.
Within 13 days it had failed again. So I called AGAIN near the end of November. Fedexed in the shipping box as provided and sent it back to Houston. I expected a new computer to be sent this time to replace the lemon just as their warranty states. However about a week later, instead of the call to confirm repairs completed or new computer on its way, instead I got a call from HP case manager who informed me that I was basically pond ### and a thief who was trying to get away with something...she did this by saying that my Pavilion had a broken LCD screen, cracked casing, a brown keyboard (!?!) and missing screws and so, unless I was going to fork over $749 to repair the machine - with a generous $120 discount offered by HP - then they were shipping my ruined computer back to me unrepaired and with a voided warranty!
For one thing, the Pavilion was in nearly perfect shape outside and the lcd was perfect as well. THe keyboard was never replaced by me or anyone I know. In my view, there is clear evidence that HP is committing fraud, larceny, theft, violation of all kinds of laws, and not to mention that their Case Managers are unbelievably ignorant of any kind of etiquite, devoid of logical skills, and insultingly rude. They don't care that I have 50 pages of history on the service issues with this machine. They don't give a rats tail if the items that were wrong with their POS pavilion had nothing to do with an LCD screen in any case.
THey violated the trust of the consumer(S) and I definitely want to file something against them.
IF anyone out there is an attorney with experience or desires experience in class action suits against a big company committing heinous fraud, please take a look at these postings and send a note in reply.
I have all my records in pdf to send. I already sent it to them, but HP "doesn't have anyone above" the case managers for their betrayed, deceived, robbed customers to escalate these matters. THey clearly don't want to know or have to deal with it.
I am going to forward letters to every office of HP that I have found and to their various corporate attorneys.
I have attached below the names and addresses I have found so far.
I hope all of the customers like me who have been ripped off by this disgusting company will follow suit and do the same. Write your letters and send them daily if you must.
Good luck.

Here it is:
Hewlett-Packard USA

Hewlett-Packard Company
20555 SH 249
Houston, TX 77070
Phone: [protected]
Fax: [protected]
View other locations »Websites associated with this
firm:http://www.hp.com

Attorneys
Office Information
Attorneys
Name
Title

Barger, Peggy Chang
Senior
Counsel

Chavez, Maureen H. Fay
Senior
Counsel

Czarnecki, Michael
Steven
Attorney

Hoffman, Lauren S.
Senior
Counsel

Jones, Gaynelle Griffin
Senior
Counsel

Keene, Cindy A.
Counsel

Luna-Barberena,
Juancarlos
Senior
Counsel

Moore, William R.
Senior
Counsel

Ormrod, James A.
Senior
Counsel

Pham, My T.

Smith, J. Richard

Steinheiser, Sylvia Ellen
Senior
Attorney

Struthers, James F
Counsel

Weisberger, Steven
Tax Director

Office Information
Address: 20555 SH 249, Houston, TX 77070
Phones: [protected] Faxes: [protected] Websites:
http://www.hp.com
US OFFICES
HEWLETT-PACKARD COMPANY
Main Office
3000 Hanover Street, Palo Alto, California [protected] PH (650)
857-1501

HEWLETT-PACKARD COMPANY
2101 Gaither Rd, Rockville, Maryland [protected] PH (612) 603-
3000
HEWLETT-PACKARD COMPANY
16399 W. Bernardo Dr., San Diego, California [protected] PH (619)
592-4560

HEWLETT-PACKARD COMPANY
11311 Chinden Blvd., Boise, Idaho 83714 PH [protected]
HEWLETT-PACKARD COMPANY - HP FINANCIAL SERVICES (MAIN
OFFICE)
420 Mountain Avenue, P.O. Box 6, Murray Hill, New Jersey 07974-
0006 PH [protected]

HEWLETT-PACKARD LATIN AMERICA
Waterford Building, 9th Floor, 5200 Blue Lagoon Drive, Miami,
Florida 33126
PH [protected]

HEWLETT-PACKARD COMPANY
11445 Compaq Center Drive, Room 4.6.391, Houston, Texas 77070
PH [protected]

HEWLETT-PACKARD COMPANY
1000 NE Circle Blvd., Mailstop: 1022B, Corvallis, Oregon 97330
HEWLETT-PACKARD COMPANY
Esplanade Office Tower, 2001 Butterfield Road, Suite 816, Downers
Grove, Illinois [protected] PH [protected]

HEWLETT-PACKARD COMPANY
810 Bull Lea Run, Lexington, Kentucky 40511 PH [protected]

HEWLETT-PACKARD COMPANY
165 Dascomb Road, Andover, Massachusetts 01810 PH (978) 474-
2189

HEWLETT-PACKARD COMPANY
3404 East Harmony Road, Fort Collins, Colorado 80528

HEWLETT-PACKARD COMPANY
Personal Printing Division, 18110 SE 34th Street, Vancouver,
Washington 98683

HEWLETT-PACKARD COMPANY
11000 N. Wolfe Rd., MS 4059 (IP), MS 4060 (GL), Cupertino,
California 95014

HEWLETT-PACKARD COMPANY
19483 Pruneridge Ave., Cupertino, California [protected] PH (408)
725-8900

HEWLETT-PACKARD COMPANY - HP LABS (MAIN OFFICE)
1501 Page Mill Road, Palo Alto, California 94304 PH [protected]

HEWLETT-PACKARD COMPANY
20 Perimeter Summit Boulevard, Atlanta, Georgia [protected] PH
[protected]

HEWLETT-PACKARD COMPANY
CSLA Department, Bldg. MR01-3/DI, 200 Forest Street, Marlborough,
Massachusetts 01752
[protected]

HEWLETT-PACKARD COMPANY
8000 Foothills Blvd., MS RN, Roseville, California 95747

HEWLETT-PACKARD COMPANY
300 Stevens Dr., 3rd Floor, Airport Business Center, Bldg. III, Lester,
Pennsylvania 19113

HEWLETT-PACKARD COMPANY
14475 NE 24th St., Bellevue, Washington 98007

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Rippedofff
Fairfield, US
Jan 13, 2010 12:12 pm EST

It's not just Dubai. I had a similar problem in the U.S.A. You need to talk to a member of the management team and bypass all of the front line call centers. I was able to get a replacement DV6700 which also had issues so I combined parts from both machines to make one good one. It's sad that I had to do my own tech work on a warrantied machine but that's the way it goes. They don't care about you or your problem. All they are interested in is getting you to fork over more money. That is the nature of big business. In the end I got a great education in computer science and now have two DV6700's for the price of one plus hours of frustration and self taught technical training. The sad part is that HP is one of the better companies. Dell is far worse and the rest don't even bare mentioning. If you can, stick to building your own desktops and picking up used laptops for your mobile work. Don't pay retail for laptops, they are mostly overpriced junk.

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8:26 am EDT
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HP defective hard drives, used computers sold as new

This I sent to hptoday. I sated that I would post a complaint.

Purchased product? : august2008

Product hp pavilion a6500f desktop pc

Select a problem area: hard drive/storage devices

What is your serial number (Sn) : cnx8241rnh (just incase they try to sell it as brand new).

What is your operating system?: mmicrosoft windows vista home premium 64

Is your computer unable to work with accessory products? Please select all that apply. Printer

Digital camera

Can not add old equiptment to vista.

Was the cd/dvd writer drive built into the computer when you purchased it? Yes

Can you hear the sound from the connected speakers? No

Does the display on the product appear to be working properly? No

Problem description: the hard drive on my new computer, purchased on 8/11/08 is no good, per your tech support. It was requested that I give her my credit card nunber, so that you could send me a new hard drive (as if I planned to keep this). This computer, is the third that I purchased since 8/11/08 form the military exchange. None of them worked. I will be taking it back also. I have had simular problems with hp products in the last eight years. But I thought perhaps I had just gotten a bad computer. I have over the years had eight computers from you, starting with windows me, back in 2000. Four of them replacements for the first. I even paid for additional tech service and recovery cd's. None of which corrected the proble. The last computer you sent me had a virus called "finis_it. Exe". Which I found and printed all four pages. Keeping the computer from a factory reboot. I was never able to wipe the drive, after 10 times. So I bought another drive, had it installed. That became infected also.

Please provide previous troubleshooting steps, or information that can help hp assist you. : I have had many case numbers in the last three weeks starting with #[protected], #[protected], #[protected], to this last on for all three computers. You can check out my last tech support number to read the problems for your self {# [protected] } I hav called for tech help with all three computers over thirty times in three weeks. I am a senior citizen who wored from home, until this. I kept the old drive.

Has anything changed since the unit functioned properly (Installation of sw, settings, cabling, etc. ) : with a bad hard drive, what could change other than me taking it back, bying a mac and going to the b. B. B. And complaints.com & aarp. (i have the paperwork to back what I am saying, saved over the years). These computers are junk, using cheap parts, being passed off as new. Most of all, they are not being made in the u. S. , no one does quality control, so who knows what you are geting? Making a profit, but loosing customers. Other than cheap labor and trash. Trust me, hp has taught mme a lot about computers over the years. I could buld one from scrach. Just thought you would like to konw!My (address removed) , will not work until I set up my new computer. So reply to my yahoo address. Thanks.

How would you describe your technical skill level?: intermediate

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jackbauer0617
west jordan, US
Nov 16, 2009 1:19 pm EST

My name is allan davidson. i purchased a pl5060n from hewlet packard. the tv died with a loud pop and a black screen. it has been fixed before and has died again. now they want 625 dollars to MAYBE repair it. i feel that since this defect is well known it should be repaired by them at no charge however they refuse to help me other than to charge ma 625 dollars. they wont give me part numbers or anything. this is ridiculous and i feel this should be taken care of by hp.

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Angry Customer 3
Beverly Hills, US
Jun 12, 2012 9:19 am EDT

I called Hewlet Packard to obtain a refund on a defective printer cartridge. They refused to provide a refund because the cartridge was purchased from one of their distributors instead of directly from them.

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rl888
Vaudreuil-Dorion, CA
Oct 18, 2010 4:35 pm EDT

Well I have a hp pavilion a6452f purchased new here in Canada, about the same age and the Toshiba hard drive did not pass the smart( hardware) test just recently...luckily I was still able to recover my data. The hard drive is no longer under guarantee...

(hard drive issue seems to be a problem...3 year guarantee if purchased from Toshiba...two if it came with the Hp and only Hp can honor the guarantee...figure that.

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12:15 am EDT

HP accident

This is regarding the HP office bus, route number HP ST SD ROUTE 23, Vehicle number KA01C8043. The driver was completely drunk in the morning at about 8.40 A.M and the bus was boarded with HP employees and then at Bellandur junction hit our car in which me, my son ( 3 years) and my husband were in. After logging a complaint with the HP - SRS guys, we did not get any support from them (Mr. Sadanan) rather they have been sending us back and forth from one person to other. This is the example that companies like HP are setting in by allowing people doing drunken driving and not taking any action against such people.

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Indain
, US
Aug 28, 2013 4:01 am EDT

Collecting double fare during festival seasons.

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Chandra Mohan
, IN
Apr 06, 2009 1:44 am EDT

Yep. .. they are very callous...

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R
7:48 pm EDT

HP misldeading cashback offer

Check this email trail out - hp misled customers that they will receive a $100 cashback on purchase of a printer. Sent with *original* documents (And received confirmation this was received and accepted) in january 2008, and no response still waiting in september. The call centre was hopeless. I have never been treated with such poor service. Seems 'cash back' offers from hp are the lowest priority on their list of services, as a necessary evil, to be avoided and squashed down no matter how much they mislead customers.

Customer id (Can provide on request)

I spoke with the call centre (After being on hold for an hour) and was told that there is nothing they can do, this is closed, it was only for a $20 cashback, the receipt was never received, etc etc.

This is totally unacceptable and we have been misled. When we purchased the printer there were big bright letters displayed everywhere that we would obtain a $100 cash back. We have complied with all the terms and conditions as indicated by 'julia' on the 15th of january this year.

We have received *no* response, *no* communication, and on top of this the operator suggested that they "prefer customers get in touch with them to chase these things up", which I have, several times over this week (See email trail).

If a response is not received by close of business today, I will lodge a formal complain with consumer affairs.

I've had enough and we are being treated very poorly.

We have been misled.

I will also send this to the relevant complaints department in hp for follow-up, including the proof of purchase and original documents which are attached to this email.

Kind regards,

Date: wed, 10 sep 2008 10:08:29 +1000

To: hppromotions

Hi,

Is anyone actually reading these emails?

I will go to consumer affairs if I don't receive a response today.

This is ridiculous.

Wrote 3rd september
> hi,
>
> I don't believe this was ever received, can someone confirm if the cheque was sent or if this was deposited?
>
> thanks,
>

>
>
> hppromotions wrote:
>> good afternoon,
>>
>> thank you for your email.
>>
>> we have received your documents and your claim will be processed and validated in the next few days.
>>
>> expect to receive your cashback in up to 75days.
>>
>> if you have any other questions please feel free to contact us on [protected] mon & ndash; fri,
>> 9am - 5pm.
>>
>> thank you for your continued patience whilst we process your claim & thank you for choosing hp.
>>
>>
>> kind regards,
>>
>> ashleigh
>> hp promotions team
>>
>>
>>
> tuesday, 15 january 2008 4:06:01 pm >>>
>>>>>
>> hi,
>>
>> as discussed with julia at 4pm today, authorised to send details via
>> email scan to qualify for 5pm cut off.
>>
>> please acknowledge receipt and acceptance.
>>
>> kind regards,
>>

>

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Update by Ripped Off Customer
Sep 28, 2008 8:52 pm EDT

I eventually heard back from Victoria Iemco... doubt I will receive any meaningful response so I look forward to letting Consumer Affairs handle this when I call them again tomorrow. I just had to let Consumer Affairs know that I had tried.

See this link - seems we are not alone!

http://forums.whirlpool.net.au/forum-replies.cfm?t=1050422&p=-1#bottom

Update by Ripped Off Customer
Sep 25, 2008 8:45 pm EDT

Still not a DAMN word from HP or anyone at all... We have been *COMPLETELY* ignored!

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D K CHOPRA
,
Nov 10, 2008 3:50 am EST

I have purchased one

Compaq Presario CQ60-104TU notebook PC

Please let me know how I can get take benifits of HP promotions schemes . I buy from a shop M/S LOTUS, Indore (M.P.), India.They tell me that you will receive a I-pod. pl let me know

Regards

D K Chopra
[protected]

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Kamal
,
Nov 10, 2008 12:07 am EST

I am having the same issue. I tried to contact them to find out what is meant by product bar code number on box. No one receives the call at [protected]. And now it hangs up automatically.

I called the tech support and they gave me this email address - hppromotions@chemistri.com.au

Sending email now but am in doubt if there would be any response.

Wish me luck.

Kamal

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Catherine Arthur
,
Oct 22, 2008 9:44 pm EDT

I sent in my Cash Back offer form on the 10th July. On the 7th August I received an e-mail saying they had not received my proof of purchase as yet - should have smelled a rat then!

On the 8th August I resent all my information to them, stating at the time that I was glad I always keep all my paperwork. I have heard nothing nor received anything since that date.

When I tried ringing them the phone when answered, immediately went to music. I have not been able to speak to anyone!

ComplaintsBoard
T
8:51 am EDT

HP poor product, customer service & tech support

I purchased a HP Pavilion Laptop in May 2008. I returned for service in June for excessive overheating. I was told it would take 7-10 business days. Around the 10th day, I received an email AND phone message that due to huge demand, the part they need to replace has been backordered and they hoped to have it returned soon. 6 weeks later, it was returned without the adapter/power cord. I contacted my case manager, Jeanine Gabriel, whose attitude was very poor and rude. She first argued that she couldn't send a replacement for the adapter/power cord that was neglected to be returned from her warranty department. When I told her that I couldn't evaluate the service repair until I received a replacement cord because my laptop battery was low, she changed her decision and sent me a new cord. I received it 3 days later. Upon evaluating the repair, I found that the excessive overheating problem seemed to be corrected, however, there were new problems with the hardware and poor performance. I called Jeanine Gabriel to let her know my displeasure. Her attitude again was very poor and she stated that she couldn’t help me that I had to contact technical support again. I told her that was unacceptable. I had sent the notebook in for service according to my warranty and HP returned it in poor condition. She then issued a new order for me to send the laptop in to be repaired again.

This time, my laptop was returned within the 7 – 10 business days. The hardware problem was corrected, but I was receiving installation errors using Windows Update and the performance was still sluggish. I was able to install the updates manually and it seemed to help the performance a little, but I still wasn’t satisfied.

Jeanine Gabriel called to follow-up on the 2nd repair. When I explained that I was still unsatisfied, she advised that there is nothing more that she or HP can do for me and that there is no one else to talk to about my complaint because she was my last line of contact at HP. When I told her that I wasn’t happy with her answer, and that I would post my horrible experience with her and HP on the Internet, she told me she didn’t care. Horrible customer relations and HP should be ashamed of their business practices. I’ll never buy another HP product again!

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roaikydy
, US
Dec 05, 2010 10:36 pm EST

I had a repair shop check my HP DV2810US. They confirmed both the motherboard failure and the fact that it is a common problem with the HP laptop. I haven't bothered to try to use the HP customer service system as I have read so many others getting nowhere with the issue or in hearing HP admit that one should not expect a quality laptop motherboard to die immediately after the warranty expires. Apparently they consider laptops to be a disposable product. I on the other hand do not. There are other options out there, and I for one will not support a company that considers customer satisfaction to be unimportant to successful business practices. I was not happy when the failure occurred and am not happy with what is now nothing more than a very expensive external hard drive.

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Michael
,
Sep 30, 2008 3:19 pm EDT

I agree completely and share a similar experience with this individual. HP's customer service is horrendous. They make you go through hours of the same diagnostics over and over again before agreeing to reparing the product. In addition the attitude of most of their people is one of disinterest and they continuously ask you the same questions rather than referring to the case number and reading what snother technician either inputted or should have inputted into the system.

I sent my computer back to be repaired as it would costantly freeze up. I was told the problem was a software one and that original factory software was to be reloaded. Upon receiving it back I experienced the same problem and once again after hours of diagnostics was told it needed a new mother board and needed to be returned. Computer was returned an then I was notified that it would be returned to be 2 weeks later as they were awaiting a part. Hard to belive they don't have it or can't get it sooner.

To date I've been without the service of my computer for over a month and have spent probably 30+ hours on the phone with HP talking to people, being "shuffled around" and asked to do diagnotics...many being the same one over and over again.

After this experience with their service department I would never purchase another HP product again or ever recommend them to another. In fact if I had the opportunity I would strongly urge someone looking to buy an HP product to look elsewhere.

They just don't care!

ComplaintsBoard
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10:11 pm EDT

HP waste product

The new printer series fro HP P1008 series is a waste product. So many problems identified from the purchase onwards. Do not waste your money by purchasing the same.

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krr srivatsa
, IN
Aug 03, 2009 12:55 am EDT

gives not more than 1000 prints per fill . frequent change of drum is un economical.

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Nolan
,
Sep 14, 2008 7:29 am EDT

You do not give details of the problems you had, so this is of limited value to me.

ComplaintsBoard
R
11:33 am EDT

HP customer service/repair

Here is a copy of a letter I am sending to hp. The fact they treat customers the way they do is so dispicable. Be aware of hp and their poor customer service and repair process!

Dear hp executives,

I am writing to tell you about the completely ridiculous "customer service" I have been receiving from your company in regards to getting my hp pavillion dv2221 notebook repaired. I sent my computer to be fixed on july 31st and as of today, august 26th, I have yet to receive my computer back.In fact I was just notified today that it will be another 2 weeks until I "get" my computer back and that I shouldn't expect it back before september 9th. This is completely unacceptable to have customers wait 5 weeks just to get a motherboard replaced. Your company manufactured faulty computers and should be fixing the problem in a timely manner instead of delaying repair time and time again. This is the second time I have been told that my repair has been postponed. I would think a corporation such as yours would anticipate such a problem and prepare for the influx of returned products.

Throughout the past 3 weeks I have received nothing but poor service from your company. Besides being transferred from department to department to department, I have been hung up on several times, sometimes be on hold for over an hour, and not had my questions answered. When I finally landed in the "case worker" line, I was assigned to terry. She too, has done nothing but cause me more anger and disgust for your company. I understand that I can sometimes be difficult to work with, but my yelling and anger is only a result of the poor quality of service I have had to bear calling your "help" lines. When I asked initially why I have to wait 2 weeks more to get my computer back terry told me that "you are not our only customer" and that "you will just have to wait". Yes she offered to replace my product, but with a computer of lesser value and without the programs I had already installed on my computer sitting in your tech support warehouse. When I asked about getting microsoft office installed, I was informed by terry that "it is not our policy to replace those products". How can I be expected to accept a product that is not fully compatible with the one I gave you because your company screwed up?

Her abusive words did not stop there. I decided to be patient and wait the 2 weeks to get my computer repaired. The next arrival date was to be today, august 26th. Not once did I receive an email or phone call updating my status, nor did I receive a shipment notification. Because of this I called the case worker line twice yesterday. During those calls I talked to 2 guys who were very pleasant and as helpful as they could be, monty and john. During my conversation with john we had discussed all the issues your company is having repairing these products and he told me that I was not the worse of the customers who called. He, like monty, said that a note was going to be made to terry to follow up on my case and I should be receiving a call. Well, guess what? No call was ever made and when I called in to talk to terry, I was pretty irate about the fact I was just informed that I would have to wait until sept. 9th to get my computer back. I told her my conversation with john and she had the gaul to tell me "i highly doubt he said that". I was then hung up on and when I called back and requested a new case worker, I was denied the option. I was told flat out that terry is my case worker and I can not switch. How is it possible in a coproration such as yours that if a customer is having a problem with one person, someone else can not help? According to terry and the others in that department, she is the end all when it comes to customer service. I find that pretty hard to believe and completely ridiculous if that is the case.

All I want is my computer back in working order! I don't want a replacement computer. I don't understand why you can't accomodate your customers in a timely fashion. Not once when I sent my computer in was I told that repair on this product was going to take longer that usual. I was guaranteed 8-10 business days. It is now 3 weeks later and I am being told I will have to wait another 2 just to get an updated status. How much do you want to bet at that point I am going to be told my repair is going to take another 2 weeks, then another, then another? According to terry, I should have to expect to wait a couple of moths for this repair. Unacceptable!

I am a small business owner and am in the market of buying some more equipment for my company. Needless to say, after this experience I will not be purchasing any hp products again. I will also make sure to tell my friends and family about this whole situation and encourage them to go elsewhere to buy their computer products. I understand your company is having a serious problem with this motherboard issue, but you need to make this right and get us our computers back in working order. We as customers expect to be given the repair we are promised and products that are manufactured efficiently. There is no reason at all I should have to deal with nasty attitudes, unhelpful agents and a waiting time that has turned out to be at least 3 times longer than the inital agreement.

Because of this delay I have been forced to rent a computer to conduct day to day personal and professional duties. If I do not receive my computer back in working order by september 9th, as stated in my status report, I will start billing you for every extra rental agreement I have to make. Even though you are not charging me for repair, I am still having to spend money to make up for your inability to be efficient. I really hope this letter is taken seriously and that a response is made to appropriately fix this issue. I can not have my computer repair be delayed any longer, nor should I have to.

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bigcurt04
El Cajon, US
Dec 16, 2009 1:54 pm EST

Great letter! Well written and explained! I hope everything works out!

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12:27 am EDT

HP can not find the projector lamp

Hi, I am from turkey and I live in istanbul. 3 years ago I bought a projector vp6220 model of hp. 2 weeks ago the lamp life is finished. And I tried to get the lamb from any store of hp. But I couldn't find the product. I called hp turkey, but unfortunately, during these 2 weeks they couldn't help me and didn't tell me whether they would provide the lamp or not. I called altim bilisim which is the main distributor for hp parts, but they told me that, the lamp was not a part of the projector, it was only a consumption material, so they would not provide help for it. I called hp turkey several times but they didn't help me. Hp case number is [protected]. They gave me this case number but when I called several times, I told the same case to everyone in call center, they don't follow up the case. They ask me again what my problem is.
As a result, hp turkey, didn't tell me anyhthing during these two weeks..
My request is, either hp turkey takes this projector device and give my money back, or provide the lamp.

I gave my phone number to hp turkey, but I think they didn't save my number on database. Because they wanted my phone number 3 times in different days.
"call center support" is not a simple issue such as " how may I help you". If a call center will not help me after 10 times of call, then it means that, hp turkey call center is unnecessary. You can follow up the cases about hp turkey in www.Sikayetvar.com which is the biggest complaint site about the products in turkey.

I hope hp will help me about this issue.
Best regards.

Please inform me via email cuneyt. [protected]@akbank.com, about what will happen to my projector device.

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HP In-depth Review

Product Range and Quality:

HP offers a diverse range of products that cater to various needs and preferences. From laptops and desktops to printers and accessories, they have a wide selection to choose from. The quality and durability of their products are commendable, with many customers reporting long-lasting performance and reliability.

Customer Service:

HP's customer support team is known for their responsiveness and helpfulness. They are easily accessible through multiple channels, including phone, email, and live chat. Customers have reported positive experiences in resolving their issues and complaints, with the support team going above and beyond to ensure customer satisfaction.

Pricing and Value for Money:

HP's pricing strategy is competitive, offering products at reasonable prices compared to other brands in the market. The value for money is also considered good, as customers find the quality and features of HP products to be worth the price they pay.

Website Usability:

HP's website is user-friendly and easy to navigate. It provides relevant information and detailed product descriptions, making it convenient for users to find the information they need. The online purchasing process is also seamless, with a straightforward checkout process and various payment options.

Shipping and Delivery:

HP's shipping services are known for their speed and reliability. Customers have reported receiving their orders in a timely manner, with minimal delays. The packaging quality is excellent, ensuring that products are well-protected during transit. Tracking options are available, and the delivery estimates provided are accurate.

Warranty and Returns:

HP offers comprehensive warranty coverage for their products, giving customers peace of mind. Initiating returns and refunds is a hassle-free process, with clear instructions provided. The return process is efficient, with timely processing and refunds being issued promptly.

Innovation and Technology:

HP demonstrates a strong commitment to innovation, constantly introducing new technologies and features in their products. They are at the forefront of integrating cutting-edge technology in their product design, ensuring that customers have access to the latest advancements.

Sustainability and Corporate Social Responsibility:

HP is highly regarded for their environmental initiatives and sustainability practices. They prioritize ethical business practices and are actively involved in social responsibility programs and community engagement. Customers appreciate their commitment to making a positive impact on the environment and society.

Reputation and Trustworthiness:

HP has established a strong reputation in the industry, known for their reliable products and excellent customer service. Customers trust the brand and are satisfied with their overall experience. HP maintains high ethical standards, further enhancing their trustworthiness.

Overall User Experience:

Overall, the user experience with HP is highly positive. The combination of a diverse product range, quality products, responsive customer service, and user-friendly website contributes to a satisfying experience. In comparison to competitors, HP stands out in terms of user satisfaction. For potential customers, HP is highly recommended for their reliable products, excellent customer service, and commitment to innovation and sustainability.

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