Hotwire / reservation confirmation never made with hotel

St Augustine Florida, US
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Upon arrival to our hotel, we found that prepaid payment never confirmed, nor paid them. We were stuck at the registrars desk for an hour not knowing if they would be able to provide us a room. After that first hour they got us a room but could not confirm anything while on the phone with Hotwire. We were asked to by concierge to check in with them after dinner, and approximately 3 hours later, still no confirmation of room or payment. They had us stay the night, but without confirmation they would have charge us again! It was not until checkout the following afternoon we were advised that this was confirmed and no further charges would be required. This was very disconcerting to how Hotwire conducted their business!

Mar 12, 2017

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