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Hotwire / misrepresented hotel class

MA, United States

Be very careful - hotwire systematically misrepresents the star level of the hotels they sell. Today I booked what I thought was a 3 star hotel on hotwire for a one night stay. When the name of the hotel was revealed, I was shocked. Expedia, hotels.com, and tripadvisor all called it a 2.5 star hotel. When I called their customer service, I was told that orbitz.com called it a 3 star hotel, and therefore they were justified in calling it a 3 star hotel.

Hotwire is owned by expedia and hotels.com. But they do not accept their star ratings of their parent company as legitimate and selectively upgrade the ratings.

I until today had been a very frequent user of hotwire. Never again!!!

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