Hotwire / double charge on an enterprise car rental

On September 18 I made a reservation with Hotwire [protected]) for a car rental in
Fredericton NB for a vehicle with Enterprise for September 26 to October 11
the charge on my credit card was $766.33 CDN

I phoned Hotwire on September 24 to inform that my flight was going to arrive 2 hours later than I had first indicated.

Rather than update my file, Hotwire created a new file still the same file [protected]) and charged my credit card $678.18 CDN.

I received a call while en route from Enterprise asking whether I wanted 2 cars.
I informed them that I only wanted one, and I was simply informing them of a change in arrival time.

Please help with this billing error.

Rae Purvis

Oct 22, 2018

Post your comment