Hotwire / non flexibility - poor customer service
Hotwire was unwilling to cancel a car rental that was 15 minutes old! Even though I was honest about the booking mistake, they said had I given a different reason, and basically lied, I could have received refund.
Manager was unwilling to work with me, even though I was in process of trying to book hotel on the site as we were speaking.
Poor customer service, it was worth more to them to keep this one booking that attaining the rest of my business for a weeks worth of hotels.
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