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Hotels.comOur reservation was changed to apartment not hotel at Bernardi Semenzato

Good afternoon i have this reservation number [protected], i am in Venice in bernardi semenzato, we just entered the hotel for the check in and they let us stay in a far building in another place not related with the hotel and which was not mentioned on the website also i sent an email to confirm the place they didnt mention this building it's a shared apartment not hotel at all and they let us sign strange papers and took city tax then they told us that we stay in another building i need to refund my money now and report this hotel for this ridiculous attitude the madame at the hotel told is that the manager is not available, i booked from hotel.com as i trust this website but i don't know how i book and pay for something and stay in a totaly another place with no security or reception its an old apartment in a very bad street

Me
Apr 28, 2017

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