The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

HotelsClick / hotel booking cancelled but money taken

1 Malta
Contact information:

I booked a hotel room 8 nights in December for three people in Disneyland Paris area on February 7th 2018. Two weeks away from my arrival date I just got an email from and they just cancelled my reservation with the hotel. I am now without any hotel and have to find another hotel at very high rates and most probably far from where I wanted to be. They took the money on the same day of the reservation and never passed it to the hotel.

My reservation number for this was H2018-11949. I have tried phoning them for the past 2 days and sent many emails and they never got back. They are a fraud and many people are reporting the same thing that has happened to me.

Please do something about the company. Stop them from doing such things to people. My holiday I was looking forward to is destroyed.

Dec 8, 2018

Post your comment