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HotelsClick / fraudulent business practice

1 Italy Review updated:
Contact information:

I have booked a hotel room in Italy for my business trip. I decided to try HotelsClick service because they seemed trustworthy enough. Unfortunately I did not read the reviews earlier.
So I made a booking and paid the whole amount.
Two days passed and I started to get nervous because no one contacted me and there was no information regarding my booking.
I called HotelsClick but no one replied, so I decided to call the hotel directly. Hotel manager told me that they were informed that I have TRIED to book a room but they did not receive the payment!! What?
I've tried many times to contact HotelsClick but they ignored me! This is a fraudulent business, HotelsClick should be investigated and shut down!

Yo
Jul 28, 2016
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Comments

  • Ho
      2nd of Aug, 2016
    0 Votes

    Dear Yoma_abi,
    Unfortunately, it is impossible for us to find out all the details of your booking from this review and then give you a complete explanation about what happened.
    Could you please provide us your booking reference in order to check this out further?
    Thank you.
    Kind regards,
    Hotelsclick.com

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