Hoover Savvy / An un-savvy customer disservice department
Consumer Follow-up Message:
WONDERFUL!!!! Thank you for your assistance and editing, yet still communicating my full message. I appreciate your attention and assistance in this. I have written to GoodHousekeeping, as they were where I got the whole idea and encouragement to purchase this steaming pile. They say they will look into it, as it is their pledge to either replace or refund an item that they recommend when it fails within 2 years of the consumer's purchase. This might be good for your readers to hear about. Without this sort of support, where else would a person go? Why do you have to get help from an outside agency rather than relying on the company to stand fully behind their product? Hoover is standing so far behind this product, they can't be seen....
October 5, 2006 - Consumer Message:
Back in February I purchased a Hoover Savvy vacuum cleaner. It performed well, until after 2 months, it became deceased. I took it to my reliable and very established service center, where it has been for the last 5 months. It has had the motors, circuit boards, and other items replaced NUMEROUS times, yet it still doesn't work. I have been bothering Hoover to simply replace this obvious Manufacturing Defect, yet they refuse, stating that their warranty only covers repairs, not replacement.
This Savvy has been at the servicer since May, at this point, and speaking with the servicer yesterday, has no intention of returning to my residence in a repaired condition. The servicer has spoken to district representatives, repair coordinators, factory, etc., yet it still will not operate correctly. I asked the servicer when they expect to at least have an answer from the manufacturer, and they state that they should be able to tell me SOMETHING within a couple days. They state that they have run out of options for repairing this obviously Defectively Manufactured item, and they are simply waiting on the factory to submit ideas. They have been fixing and repairing, replacing and swapping, for FIVE MONTHS without any success.
I have submitted my story to ePinions.com, Consumerist.com, and now here. I stop people in stores and tell them not to purchase Hoover/Maytag products, share my story, and receive their thanks for saving them the trouble. My patience has been worn thin, and I have nothing left. I would think that any RESPONSIBLE manufacturer or corporation would want to actually SERVICE their customers, and would want to protect their name. This is obviously NOT the case with Hoover/Maytag, who simply hopes that the fame of their name will outweigh the negative reports of unhappy and overburdened customers.
I will NEVER purchase another item from Hoover/Maytag EVER as long as I live. I will recommend that none of my family ever purchase anything from this irresponsible and ignorant corporation. As a teacher, I make sure that EVERY person I come into contact with hears my story. It's a good ice-breaker, and people are glad to be warned about the treatment they can expect should they buy anything from this corporate FARCE. I have been reduced to contacting my CONGRESSMAN's office, asking for ANY assistance they can offer. My latest idea has been to make HUGE bumper stickers for my vehicles, so that as I drive through Chicago and suburban traffic, I'm able to warn as many people as possible that they shouldn't buy from these people, who have obviously lost touch with reality and have NO idea what it takes to supply GOOD or even FAIR customer service.
Thank you for your website, as it is a place to vent, and a place to have consumers come together and warn each other about this sort of thing. It's up to the consumers, now days, to stay informed, and to band together to root out companies that do such a horrible disservice, and are obviously just in business to collect money and feed their corporate greed.
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