Hong Leong Bank — request company bank statement from bph branch.

We want to complaint that on Thursday 16 / 11 our Admin Manager Mr.Teo bring the letter to BPH Branch, he pass the letter to counter Ms.Choo and after Ms.Choo receive the letter and call our Boss said that can't print out the Bank statements and she without inform that the letter will swap away. Now we want back the letter and she said already swap away, please give us a good reason why without the information just swap away our letter.