Menu

The good, the bad, and the ugly - discover what customers are saying about HomeCenter.com

Welcome to our customer reviews and complaints page for HomeCenter.com. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with HomeCenter.com.

On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used HomeCenter.com's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.

Whether you're considering doing business with HomeCenter.com, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.

Please feel free to browse our reviews and complaints and share your own experience with HomeCenter.com. Your feedback is an important part of our community and will help others make informed decisions.

ComplaintsBoard
P
11:37 am EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Homecenter.com is a cleverly disguised drop ship business. They attract as many customers as possible with low prices, then attempt to collect large drop ship fees or order cancellation fees. Homecenter.com is rated F (lowest rating) by the New York Better Business Bureau. The Danze bathroom faucets that I ordered were advertised to be in stock but turned...

Read full review of HomeCenter.com
ComplaintsBoard
D
3:08 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

HomeCenter.com What a horrible experience and I don't think this is over yet

I ordered a faucet July 7th, first told it was available, then that it would ship in two weeks, after 4 weeks I asked again and was given a "new" date two weeks out. I said CANCEL the order I could not wait that long both on the phone and in writing. I received an email response "Do not assume this order has been canceled" and "We will charge you a 25% restocking fee". My credit card refunded my payment but a month later (after I left the country) they shipped the item anyway. What a horrible experience and I don’t think this is over yet. What a hassle!

Read full review of HomeCenter.com and 12 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
12 comments
Add a comment
B
B
bluebludgeon
Seattle, US
Oct 03, 2008 8:32 pm EDT

I ordered an expensive sink from on a Saturday. I was told that the sink was in stock. The following Monday, I called to find out when the sink would ship and was told the sink was not in stock. I immediately cancelled my order, but they charged me a restocking fee. Yes, a restocking fee for an item that wasn't in stock. Rediculous. I complained and was told that I'd have to take my issue up with the owner, who of course doesn't answer his phone, doesn't return phone calls nor reply to e-mails.

D
D
Dave
,
Apr 08, 2008 6:45 pm EDT

Returned item but was never reimbursed. Worse experience ever. We ordered a kitchen sink at a very good price and it was delivered fine. Our renovation plans changed, however, so we decided to eat the crazy restocking fee and return the sink. After the painful ordeal of getting an RMA #, we followed the return procedure exactly. They never gave us ANY money back! Even after we managed to get through to the terrible customer service, nothing. I should have just sold it on eBay because now I have nothing and am out over a hundred dollars.

B
B
bluebludgeon
Seattle, US
Aug 10, 2009 5:42 am EDT

I ordered an expensive from Homecenter.com on a Saturday. I was told that the sink was in stock. The following Monday, i called to find out when the sink would ship and was told that the sink was not in stock. I immediately cancelled my order, but they charged me a restocking fee. Yes, a restocking fee for an item that wasn't in stock. Rediculous. i complained and was told that I'd have to take the matter up with the owner, who, of course, doesn't answer his phone, doesn't return phone calls nor reply to e-mails.

D
D
David Sheehan
,
Apr 24, 2008 12:00 pm EDT

Ordered on the item on 12/19/07, on 12/19/07 Amazon sent an email saying the item has shipped (meaning to them that Home center had the order and my card had been charged) I got a confirmation email from home center that the item shipped on 1/4/08, the item arrived 1/9/08. The shipping company they chose would not leave the item unless I signed that it arrived OK. When I opened the carton it was broken. Their shipper deigned the claim. From 1/10/08 to 2/12/08 we traded emails to get a refund, mostly no response or lies. On 2/12/08 I sent Amazon a claim and by 2/23/08 Amazon issued a refund (Thank You Amazon). I have spent from 2/23/08 until 4/23/08 trying to get them to take the item back and or let me dispose of it.
DO NOT buy from this company.

F
F
flei
Fairfax Station, US
Jan 07, 2010 11:03 am EST

WORST COMPANY EVER! I HAVE SHOPPED ONLINE FOR YEARS FOR EVERYTHING IMAGINABLE AND HAVE NEVER ENCOUNTERED THE PROBLEMS I HAVE HAD WITH THIS COMPANY! DO NOT DO BUSINESS WITH THEM! READ THE COMPLAINTS ONLINE! THEY WILL STEAL YOUR MONEY AND COULD CARE LESS IF YOU COMPLAIN. I HAVE FILED FORMAL COMPLAINTS WITH THE FCC AND BBB.

S
S
Susie from Knoxville
Knoxville, US
Mar 31, 2010 1:36 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Do not buy from this company. After buying well over $10, 000 online while building a home, my experience with homecenter.com was the only bad experience. I made a purchase in Nov 09. Part was backordered. After much cyber correspondence, I cancelled the order via email exactly as they told me. In Jan 2017, I received the backordered part of my order that I cancelled. I called them, no answer, long hold on my nickel. They don't have an 800 number. (Gee, I wonder why!) So I did much cyber correspondence again. Long story short, they said it was my fault, wanted me to pay return shipping AND a 25% restocking fee. After calling the manufacturer who sided with me, THEY picked up my order so I didn't have to pay shipping. The manufacturer agreed to waive the restocking fee. Well after about 30 more days, I got a little portion of my $$ refunded. No explanation, no itemization. They deducted the restocking fee anyway PLUS more. Now they won't return my emails. So I filed a dispute with my Credit Card company. (First time I've EVER had to do that) The Credit Card company refunded the amount in question and they are going after homecenter.com. Ridiculous company. I learned my lesson though--I will ALWAYS check reviews and complaints before I ever buy on internet. I hope this complaint will keep someone else from having to deal with this very bad company.

M
M
Maler
, US
Jan 13, 2010 6:15 am EST

I sent e mails to George, Anita, Christina, and Brian on the following dates: 03/31/2017, 04/10/2017, 04/18/2017, 5/12/08, 06/05/2017, 7/2/08, 07/14/2017, 8/12/08. George promised me a complete refund back in January of 2017 when I placed my big order. For three months, I was unable to return their defective merchandise because they would not give me a return voucher. Finally, the three defective plumbing fixtures were returned to the company by UPS about 04/13/08. After calling them several times, in August, 2017, I received a refund credit of $982.21 minus a 15% ($157) restocking fee that they had no right to charge me because they sold me defective merchandise. They kept my $982.21 for over six months. I was never able to get the remaining 15% of the money the company owed me.

B
B
Brendan Harrington
,
Jul 22, 2008 12:54 pm EDT

This company is amazing. The cheery comments on "customer care" are cute while waiting to place your order via the phone. They turn to annoying as you wait forever on hold trying to cancel your order. Then you find out they can only take orders on the phone. Cancellations must be done online or via email. But, wait, it gets better. Homecenter.com forgot to place our order for a sink, and now our kitchen remodel is on hold until we run out locally and find one we like. The granite guys loved that. So, Brian, the CEO of homecenter.com sent me an email back after I requested to cancel an order they forgot to fulfill: "It does appear that Linea never received our fax. Your order CAN be cancelled with the 4% cancellation fee...I'm sorry for this mistake." Then, when I asked our credit card to dispute the charge, Brian threatened me with a 15% dispute fee. These guys are amazing, and I strongly recommend that you avoid them at all cost.

A
A
AaronJF
Houston, US
Jun 23, 2009 12:50 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

HomeCenter.com sent me a completely different product than what was ordered. Not only is it different in appearance, but it is completely different in features. I ordered a Alsons 650 shower head from HomeCenter.com which is listed as a 651CBU on HomeCenter.com. The shower head I received is an Alsons 653 (although the tag on it says 651CBU) listed as a 653CBU on HomeCenter.com. I followed the companies returns procedure and submitted a request for return and listed that I received the wrong product and still wanted the correct product. After waiting several days I emailed a request for an update. The following business day I received a call from a representative. The representative asked me a few questions then cut me off and told me that they would not honor taking the item back unless I paid a 25% restocking fee. From that point on the representative became hostile and would not let me speak. She stated repeatedly that their products all state "Image shown may differ from actual product appearance, especially finish and color." I reiterated to her that the product wasn't just a little different, but was in fact a completely different product. Finally I just hung up the phone as it became apparent she was unwilling to actually make their mistake right. I was sent a product other than what was ordered. I no longer want the correct item from them. I just want to return the product and never do business with them again. I feel their business practices are deceptive at best.

Honestly I started to feel that they were deceptive when the site offered free shipping, but the at the last minute in the checkout process charged me $8.95 "handling fee" which comes to just slightly more than what the cost of shipping would be.

D
D
DM
,
Sep 30, 2008 9:53 am EDT

WARNING - DO NOT ORDER ANYTHING FROM HOMECENTER.COM!
If you do, you will be very, very sorry.
I am posting my warnings on every consumer website that I can find.

My story: ordered water filters AP110 - in picture show 2 in package. Get order quickly, but not what I ordered. Took a week to get return RGA number. I was told that I had to reorder the item or the return would be charged 20% restocking fee.
REMEMBER THIS WAS THEIR MISTAKE - THEY SENT ME THE WRONG ITEM!
But I had to order again. So, OK, I ordered a second time at $100 again. Their picture of the item is 2 in a package. So I ordered 8 packages - 16 filters.
I get my order 2 days later, they sent me 8 not 16 filters. I call them again.
(By the way, you will be on hold for at least 30 minutes each time you call, and forget about email - they do not respond).
I finally get someone to answer the phone. The guy says, the description says 1 filter not 2. I tell him look at the picture above your description. He doesn't want to hear it.

BUT HERE'S THE BEST PART : the next day, I look on their website and guess what - they have changed the picture to show 1 filter and not the 2 pack!

I give up with HOMECENTER.COM. So far, I am out $200 because still no refund from the order that was their mistake. I have learned my lesson: to always check the consumer websites before ordering anything!

STAY AWAY - HOMECENTER.COM WILL CHEAT YOU !

ComplaintsBoard
H
3:17 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

HomeCenter.com Scam Operations

Like most others, Homecenter.com lied to me about the item I ordered being in stock. After ordering, I got their standard email response informing me that there was a 2-3 week lead time. When I called their order line, posing as a new customer, they again told me the item was in stock. When I then informed them that I had already ordered the item and asked when it would be shipped, they passed me on to customer service, which apparently does not exist because nobody answered. Ultimately they refused to cancel the order without a 25% restocking fee, so I waited patiently for shipment. After 3 weeks with no shipment, and with Homecenter ignoring all requests for an update on shipment status, I checked with the product manufacturer Danze and discovered that the item had been discontinued and that the items replacement would not be available for at least another 4 weeks. Unable to wait any longer, I was finally able to get CEO Brian Okin to cancel the order, but only after charging me a 40% fee, 25% for restocking 15% for return authorization. When I explained that there was no restocking or returning involved, Mr. Okin explained that Homecenter does not make money on fees, that they charge fees only because the manufacturer charges them fees. I then checked back with Danze and was informed that Homecenter had cancelled the order and that Danze had charged Homecenter no fees. When I passed that information back to Mr. Okin, he informed me that since the order had entered the shipping process, it was subject to a 25% restocking fee and that he would not discuss it further. When I informed him that he charged me 40%, he offered to reduce it back to 25% if I would agree to the charges. I decided to dispute the charges instead of accepting his ridiculous proposal. I then ordered the product from another retailer that actually did stock it, and I received the item in 3 days.

CEO Brian Okin is a pretty good con artist. He will tell you that “he has been in biz for over 10 years and that he offers the lowest prices on earth and great customer service”. In reality, you’re only a customer until you place your order, then you’re a mark. After he gets your money, you have three options: 1) Wait an indeterminate amount of time to receive your order and hope he ships the right product, which apparently he often does not based on other reviews, and the return process is really a nightmare, or 2) Pay him a large undisclosed additional drop ship fee for having the product shipped from someone other than the manufacturer in presumably a more reasonable time frame (but you shouldn't count on that), or 3) canceling your order and paying a cancellation fee of somewhere between 25% and 40% of your order total. After you click the Buy button, none of your options are good. If you pay with a credit card, you can usually get your money back by disputing the charges, but it’s an unpleasant experience so it’s best to avoid it altogether by simply avoiding Homecenter.com. If you’ve read this, please tell two people and tell them to tell two people. If word is spread, we can eventually run this scam operation out of business and prevent other unsuspecting people from being victimized.

If you still have thoughts of ordering something from Homecenter.com, I encourage you to read the complete email communicatons that I had with Homecenter CEO Brian Okin at the following URL:

http://www.mixsoftware.com/HomeCenterFool.htm

This email communications reveals the true character of CEO Brian Okin and the company he runs.

If you would like to read countless other complaints, I encourage you to visit the following URL's:

http://www.resellerratings.com/store/HomeCenter

http://www.complaintsboard.com/?search=homecenter.com&everything=Everything

/URL removed/

http://www.epinions.com/pr-Online_Stores_Services-HomeCenter_com/display_~reviews

Read full review of HomeCenter.com and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
N
N
Never again HomeCenter!
Gui, US
Jun 03, 2016 8:20 am EDT

I sincerely wish I had found this website before ordering my sink and faucet from HomeCenter.com. Unfortunately, I checked out NetTag and a few other sites which I have since discovered, remove the really bad reviews, so there is no way you will ever know the truth about these deceptive online companies. I had a sense that HomeCenter.com's customer service was not the best, so asked Lawrence, the sales guy [I'm pretty sure this is a two or three-man operation in a warehouse in the dregs of NY somewhere] a number of questions about their return, cancellation, and other policies; their delivery times; which items were in stock and which were not. I spent nearly 45 minutes on the phone to be certain that they were reliable, honest and would do what they promised. After feeling assured [he blamed all past problems on naive customers], I went ahead and ordered $1, 500-plus worth of products which I was told were in stock with exception of one item which was on its way in. They said it would all ship out in three weeks together and that I could cancel, add or subtract at any time with a full refund. HA! Boy was I duped. A nice sounding sales person does not mean honest, as it turns out. It was all a front.

I had a bad feeling in the pit of my stomach the next day and then finally two days after I placed the order I called a local distributor of the products and they told me that some of these online companies are questionable for a variety of reasons and that I should call the manufacturers to find out if they will even warranty their products ordered through the the company. So, I picked up the phone and did just that. As it turned out, the man was right. HomeCenter.com is on a number of manufacturer's 'bad' lists and they highly recommend that you do not order from them as they have no idea where they are actually getting their product [the manufacturers I spoke with said they are not selling to the company, so the goods could be stolen or who knows what]. So, I immediately called HomeCenter.com to cancel my order. What I fool I'd been.

I will keep it short, but suffice it to say that they had no interest or intention of refunding my money [they charged my cc immediately - even though it was not to ship out for three weeks], lied, played games, shipped the merchandise AFTER I'd cancelled it in various shipments for as much as 10 days later and continued to push the products on me one by one with no refunds per my request. They threatened me with restocking fees, cancellation fees, and more. I just stuck with my original request and immediately filed a dispute with my credit card company. My package sent back to the CC company in regards to this dispute was 31 pages long !, and it took me eight hours to write because the communications and games from this company were so excessive. They changed claims a number of times, made no sense in their communications and everything was to their benefit until they realized I'd filed a dispute, then they started to make counter offers. And yes, it was Brian Okin who was the game player at the other end. [I'm quite certain they only have two or three people in the company as I never found anyone else other than these two.] WATCH OUT!

My credit card company has returned my money against HomeCenter.com's will and they continue to bug me with various offers to resolve things even though I have my money back. REALLY SCARY STUFF. Here is the bottom line: THIS IS A VERY SCARY, POTENTIALLY CRIMINAL ORGANIZATION. AVOID THEM AT ALL COSTS. THEY HAVE NO INTENTION OF SERVICING YOU TO YOUR BENEFIT. THEY ARE ALL ABOUT TAKING YOUR MONEY! And if you do receive product from them in good order [lots of luck], be assured that the manufacturer will likely not warranty it if there are any defects down the road.

I wish someone had warned me. I've spent nearly 40 hours dealing with this situation, lost a lot of sleep, and am terrified of what they might do with my credit card information. THESE ARE NOT NICE PEOPLE. THEY ARE USERS, LIARS AND CROOKS. RUN AS FAST AS YOU CAN IN THE OTHER DIRECTION UNLESS YOU ENJOY DEALING WITH PEOPLE WHO ARE OUT TO RIP YOU OFF!

Honestly, they should be put out of business before more people get hurt!

H
H
Home Center Fool007
McLean, US
Sep 05, 2010 2:13 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I absolutely agreed with the reporter: I went through the same terrible experience by purchasing from World homeCenter.com. I ordered three Kohler items from HomeCenter which charged to my credit card prior to shipping/not shipping the merchandise. Expected delivery dates are not specified or unknown. I placed my order on July 31 and received the Kohler Shower and Tub Filler on August 9. Two days later I received an email from HomeCenter requesting for an additional $40 for each of the Kohler faucets which they claimed had discontinued. They asked for my approval so that they could proceed (to order the Kohler faucets from other stores). I sent them 3 email, left 2 voice mail and finally talked to Shelbee Dickens to cancel the order of the two faucets. The answer was NO- I could not cancel the order. She promised me that her supervisor would call me back in 40 minutes, which, as expected, never happened. Since then, I have never heard from them. I feel being cheated: on one hand they claimed that the Kohler faucets are discontinued; while till date, on their Web, this model is "in stock" and sold for $161.91 (the price when I placed the order). Other than a deliberate scam, I can't see what service Home Center aims to provide. I called my credit card company and filed a dispute complaint. I then ordered the two Kohler faucets from Amazon.com which charged me $189.10 each and had them delivered promptly. Do not deal with Home Center!

ComplaintsBoard
F
12:26 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Avoid this company like the plague. All products are in stock ready to ship unless you order them, after which there is a minimum 3 week lead time unless you agree to pay an undisclosed amount more to have it shipped sooner. They charge your card immediately, then offer to cancel your order for a 25% fee if you decide not to wait an indeterminate amount of...

Read full review of HomeCenter.com and 2 comments
ComplaintsBoard
C
8:09 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

HomeCenter.com refund problem

I ordered and paid by VISA for two water filters and the wrong filters were shipped. So I returned the merchandise after obtaining their authorization to do so and was charged a second time when they sent out the correct filters. The merchant wanted to charge me mailing fees for the return and restocking charges even though they made the error. After several emails, that was straightened out. But I did not receive a refund for the returned merchandise for 3 months despite repeated calls and emails. To get the refund, I had to file a complaint with VISA, and submit various papers proving that I was authorized to return the merchandise, that I had done so, and that Homecenter.com had received it, . Once the VISA complaints department received the paperwork, they credited my account and deducted the amount from Homecenter.com in 3 days. I would not do business with Homecenter.com again under any circumstances.

Read full review of HomeCenter.com
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
N
11:09 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

HomeCenter.com Billing/Customer Service

Do not purchase anything from this internet retailer! After placing an order for a medicine cabinet which was expected to be in stock, it took a week and half before they confirmed that it actually was not and that there would be a 2 month wait from the manufacturer. After having to wait more than half an hour just to get through customer service to confirm the delay, I was told they did not have authority to cancel the order and that was handled by another department, thus another long wait. Even after contacting cancellations, they tell you not to order somewhere else as they have to confirm to ensure the cancellation which takes another few days. Despite being told by two reps that I would be refunded the entire amount of my order, I was charged a 4% cancellation fee, which I only noticed after checking my credit card account. It was the worst customer service you could possibly imagine. Even if they may advertise some of the lowest prices, it is not worth everything that could go wrong, which did go wrong. Buyers beware!

Read full review of HomeCenter.com
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
C
2:26 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

HomeCenter.com Worst Company Ever?

They shipped me the wrong product, after months of waiting. I called to get things straightened out, then they charged me for a replacement that was never delivered. Its been 6 months and I'm waiting for my refunds. Its impossible to speak with anyone in returns as they only take calls on Wednesday? Christina is worthless and should go back to her job at the fast food restaurant. I will never order anything from them again, nor should you!

Read full review of HomeCenter.com
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
H
10:40 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

HomeCenter.com Charged cancellation fee after over 2 months and product not shipped

Avoid this company like the plague!
I ordered a sink and was told it would ship in 2 weeks. My credit card was charged immediately after the order.
After 2 weeks I was told it would ship in another week or two.
Finally, after getting the runaround for several more weeks I tried to cancel the order. The CEO, Brian Okin, called me personally and told me the item was going to be shipped from their supplier the following Monday. Guess what, it never was shipped and wouldn't ship for another 3 weeks. I cancelled my order. My credit card was credited the full amount minus 4%. I ordered the rest of my money but was told by Brian that is was a "cancellation fee". Avoid this company at all cost.

Read full review of HomeCenter.com
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
O
2:14 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

You have a choice; send your money to homecenter.com, or flush it down the toilet. (Flushing would be more entertaining!) We placed an order for a sink on March 16, 2009. Our credit card was immediately charged in full, $338.79. Today is April 28th. The sink has not arrived, nor have we received any information regarding its shipment. When we log in to...

Read full review of HomeCenter.com and 23 comments
ComplaintsBoard
T
9:11 am EDT

HomeCenter.com beware beware

Please beware of this horrible and deceitful online merchant. We ordered a kitchen sink May 2008 and they shipped out the wrong sink. They will not come out to pick up the sink and will not credit our visa. I have complained to Christina, Sherry, Domonic, and the owner Brian, both by email and telephone. Christina will even put you on hold and not return. It is really horrible customer service. They tell you there is a problem with getting an RGA number, and will tell you it will be approved in 48 hours - it has now been over 3 months.

Read full review of HomeCenter.com
Hide full review
ComplaintsBoard
V
12:00 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

HomeCenter.com Do not honor return policy!

I thought I was purchasing a complete bathroom sink & pedestal base from HomeCenter.com. What I received from them was just the bathroom sink top with no pedestal base and the sink was not the correct size. HomeCenter.com's website listed the wrong dimensions for the sink top, and the sink I received without the base was a full 10' shorter then advertised. I contacted Homecenter.com to discuss these problems. I was abruptly told that the base was not included. The base was shown in the picture as part of a complete package, and nothing was noted in the description that indicated that the base was not included, and even the base dimensions were included. I was also told that the there was nothing they could do about the wrong size problem.

I want to return the sink top,since it is not what I ordered. HomeCenter.com is charging me for return shipping and a restocking fee of 25%. Their return policy, described on their website, clearly states that incorrect items will be returned for no additional shipping charges and there is nothing mentioned about a restocking fee. I have left 4 voice messages and sent 3 emails to Stacey P., HomeCenter.com's customer service representative. I have received NO RESPONSE from her or anyone from the company. They are refusing to respond and deal with this situation in an honest and expeditious way. There lack of professional business behavior is shocking and frustrating. I believe that I should be able to return the sink top that is the wrong size and incomplete with no base without being charged an additional fee. I hope that this compliant will encourage someone in within HomeCenter.com to respond to this situation.

Read full review of HomeCenter.com and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
C
C
Citlalin Olivares
,
Jan 23, 2008 7:05 am EST

HomeCenter.com has the worst customer service I've ever experienced. I agree with the comment above, lack of professional business behavior is shocking and frustrating. NO BODY will call you back or write you back if you have a problem. I bought a Grohe Valve Trim, they said they will ship it to Puerto Rico thru USPS with no Shipping cost, after a month of not receiving anything I noticed my bank account was successfully debited, not only by the price of the part but plus a UPS shipping fee. Anyways the order has never arrived. I've emailed this person Lawrenceg@homecenter.com but he or she never replies, I've called twice to customer service and they just dont want to deal with the problem and they argue they sent it to the P.O. BOX which I check every single day, and the P.O. BOX returned it !, although they have no USPS probe that they did, nor a airwaybill or tracking number.
DO NOT BUY FROM HOMECENTER.COM customer service is terrible, they will not help you solve any problem.

Elevating the Voice of the Consumer

Empowering Real Complaints

At ComplaintsBoard, we understand the impact of genuine consumer grievances. Our platform is a dedicated space for authentic voices, where complaints, both positive and negative, are shared with honesty and transparency.

Dedicated to Validating Complaints

We are committed to ensuring the authenticity of every complaint. Our team uses rigorous verification methods to confirm that each complaint stems from a real customer experience, maintaining the integrity of our platform.

Encouraging Detailed Complaint Narratives

We value complaints accompanied by concrete evidence. Be it a photo, a detailed narrative, or additional documentation, such substantiation lends credibility to your complaint, aiding others in making informed decisions.

Balanced and Constructive Dialogue

ComplaintsBoard is more than a platform for airing grievances; it's a community where balanced dialogue is encouraged. We welcome complaints that not only point out issues but also recognize any positive interactions, promoting a fair and comprehensive perspective.

A Free and Impartial Platform for Complaints

Our unwavering commitment is to provide a free and unbiased platform for all complaints. Every complaint is given equal importance, ensuring your concerns are heard and respected, irrespective of their nature.