Rescue Rooter Complaints & Reviews

Rescue RooterTotally unethical waaaay overcharged

I wished I would have seen the many complaints for Rescue Rooter about overcharging people before calling them. We were having a problem with water backing up in our basement. We called Rescue Rooter, they came out and said the pipes in the basement floor were rotted and needed to be replaced and said it would be $9, 200 for the work, unfortunately we signed a contract before getting another bid. Before they began the work my father in law who is a General Contractor found out and had his plumber come look at the job, his plumber said he would do the job for $800. We talked to the manager at Rescue Rooter and ask him if we could pay them for their time and get out of the contract. He was VERY rude, screamed and yelled at us and would not back down. They did the work; which we were not happy with. They had to pull up our carpet, which they did not do carefully, they ripped it right up the middle and we had to pay a carpet installer and extra $160 to repair the torn carpet. They left 4 big holes/scratches on our walls and left a big mess that we had to clean up. we feel that for $9, 200 they should have been more careful with our walls and carpet and done perfect work since they were 10 times higher than our second bid. We will NEVER use Rescue Rooter again. I would not recommend them to my worst enemy, they totally take advantage of people and do not care. Please do not use them, you will regret it.

Rescue RooterNot honoring Warranty

I hired rescue rooter for unclogging my main sewer line. They came and unclogged it for $88 (BTW, they were 1 hr late). It was clogged again 4 days later. I called them again and they will not unclog until I pay another $88. When I discussed it with the technician, he said they do a partial unclog. If I want it fully unclogged it will be $800 for their jet service.

Do yourself a favor and avoid this company. It is only bait and switch. I asked the technician to leave and ended up hiring a real company to do it. Although the $88 looked attractive, it ended up a total waist of money as I had to hire another company to do the job properly.

  • Fa
    Fadi El Cerrito Jul 19, 2015

    After further discussion with their management, they sent back another senior technician and he attempted again to remedy the problem. In general, I will not use this company again

    0 Votes

Rescue RooterUnethical

I was having a problem with my garbage disposal. Hector from Rescue Rooter came out, looked at it for less than a minute and told me it couldn't be repaired, but he could replace it for $463. I asked him to leave, called another plumber who unjammed it with an alan wrench at no charge.
I think Rescue Rooter is totally dishonest and completely unethical. I would NEVER recommend them and would NEVER use them again.

  • Ar
    ARS Customer Relations Jun 03, 2015
    This comment was posted by
    a verified customer
    Verified customer

    ARS strives to provide each customer with an exceptional service experience. We apologize if we were unable to do so in this situation. Please allow us the opportunity to address this situation, immediately. Please call Corporate Customer Relations at 866-803-0879.

    0 Votes
  • Ty
    TY1668 Jun 03, 2015

    My name is TY, I am not sure whether Rescue Rooter and Roto-Rooter are the same company or not, but I did called
    Roto-Rooter in PA to check my toilet 'cause the flushing water was keep staying there. A guy named Mike came from
    Roto-Rooter within an hour and started to check. After he had touching here and there, he told me I need to change the
    cracked pipe; change a new toilet, ... this and that, the charge was $550.00. He left after I asked him to come to do the job
    tomorrow. After Mike left, I called a Plumber from the yellow page, he came and pull out one toy from the toilet with
    an iron wire, that's it. The flushing was come back normal and water was going through perfectly.
    Mike said " NO CHARGE but tell your kid don't put anything inside again."

    1 Votes
  • Ju
    justventing00 Jun 22, 2015

    Mike...a technician correct? If so, this gentleman came out to my house too. I'm not surprised he said that last comment in your post...he sounds like HE WOULD say that. He is a real tool. With his sales pitch etc. After he came out to the house, there was an issue, he was called...told of the issue and another question that was for HIM, he never called back. He was called twice. I didn't chose this company, someone else did. If I was paying for the job, as soon as Mike came in with his phony "caring" nonsense, I wouldn't have chosen Roto- Rooter. When I was informed he never returned phone calls, I laughed somewhat and said "I'm not shocked". Glad you shopped around :)

    *sideline* I came here to complain too and read your post and was like OMG I have to respond when I had seen "Mike"...and PA mentioned.

    0 Votes

Rescue RooterOvercharge

I had a refrigerator line burst under the house. Intially the Rescue Rooter sales guy came and looked underneath the crawl space found the refrigerator line and said its a big problem I need four guys for this job and it will take all day. I was worried about the potential damage of excess water under the house so I lowered the quote to $1500. It actually took two guys, one hour and 3 feet by 1/2 inch plastic pipe to fix the problem which should've cost a maximum of $500. I spoke to the manager about why the sales rep quoted so high, could not explain themselves instead they sent an email charging $495 for" finding the source of leak" even thought its suppose to be free to come and find out whats going on.

  • Mk
    MkStItCh Sep 17, 2014

    I have never heard of a Plumber, Heating and Coolant company OR any other professional company coming out to a house and checking things for FREE.
    My plumber charges $100 to walk in the front door.

    0 Votes
  • Ar
    ARS Customer Relations Sep 17, 2014
    This comment was posted by
    a verified customer
    Verified customer

    Maryam, thank you for sharing your experience. Rescue Rooter strives to provide each customer with an exceptional service experience. We understand your situation and would appreciate the opportunity to speak with you about your experience. Please call Corporate Customer Relations at 866-803-0879.

    0 Votes
  • Da
    Daniel A. Thompson May 13, 2016
    This comment was posted by
    a verified customer
    Verified customer

    I was quoted $1937 for a 40 gallon water heater and they installed a $470 (retail price) water heater.

    Big bait and switch here. Last company I would ever call.

    0 Votes

Rescue RooterOvercharged

06/20/12

I had a problem with the upstairs master bathroom toilet which became clogged and was draining slowly. I looked in the yellow pages and found their advertisement. When I placed the call, I told the dispatcher that the only issue was that the master bathroom toilet was draining slowly. I also explained that the master bathroom tub and sink were draining fine. Additionally, I informed the dispatcher that the adjoining hallway bathroom toilet, tub and sink were draining and working fine. And lastly I explained my wife and I would be at work but we did have adult children at home. The dispatcher was polite and assured me this would not be a problem and a service representative would be dispatched to our residence for service. I felt comfortable allowing the service to take place while I was at work based on what the dispatcher told me. Although I understand a firm price cannot be established over the phone without first investigating the issue, I did feel that with only one toilet to unclog could not be that expensive, maybe 45-75 dollars. When I got home my son presented me with a work order receipt for $280.00. The bill indicted Auger Toilet, $141.73, Additional toilet, $46.47, Replace Flapper Ball $18.00, Replace Fluid Master, $45.00 and Truck Operating Fees $29.50.

Being in Customer Service myself I am not going to scream, curse, and threaten or anything of that sort. I am simply going to tell you that all that was asked for was to have one toilet snaked and sincerely feel we were taken advantage of since we could not be home, even after the assurance of the dispatcher and the professional advertisement appearance in the yellow pages. I feel ashamed that there are still businesses operating in Utah that take advantage of people and circumstances that are beyond their control. I know for certain that if this is the way their company operates that I will never require their services again and will make sure that you are not recommended to anyone by me in the future.

  • Ed
    ed rendon May 20, 2015
    This comment was posted by
    a verified customer
    Verified customer

    They came out about a clogged toilet. Charged 330.00 to try to snake it. They failed then said they needed to camera it for a blockage. I told them forget it I'd call someone else.

    0 Votes

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Rescue RooterOvercharging-Definatly

I am a former employee of Rescue Rooter, and I am here to confirm all the complaints on overcharging.Every one of these complaints are justified.The fact is that they shoot for a 60% profit margin on every single thing they do.This is their goal on every single call they go to, they try to justify this by telling customers about their awsome warranty, whatever!!Every service plumbing company out there offers the same warranty.What they fail to mention is that they do have a 100% satisfaction guaranty, You can get every penny back if you're not satisfied with your service or product, but seldom if ever mention this.They prey on the elderly, and truly aim to rip off everyone they service.Not that the tech's themselves are shady, it's the management team and corparate officers that demand 60% profit be made.They treat their employees like dirt, huge employee turnover and not alot of people banging down the door to work there, thats why you get inexperienced tech's who call themselves plumber's to service you.I quit because I could not keep a clear consience while charging what we were charging.Instead of helping people with our slumping economy, ARS/Rescue Rooter RAISED prices three sepeate time in the year I worked there.All that is important to them is the bottom line.Steer clear of these guys, use your local plumbing companies, who have less overhead and will treat you fairly and with integrity.

  • Hp
    HPP May 12, 2012

    These guys were great! Much different than most of the reviews here. I had a sewer problem on a Sat. night, that the city of Oakland said was my problem. They only take care of the main sewer line. Casey ran a snake, and then called a camera guy to look down my sewer line. Needed a new pipe. They came back on Sun, did the repair for 4K. Reasonable, I thought as I called around...The city inspector came on Monday and I got a copy of the report. Thanks guys!!

    0 Votes
  • Ts
    T SULLIVAN Dec 27, 2013

    I had the similar valley office repair a clogged kitchen sink, when I called I explained my kitchen sink was clogged and agreed to pay 99.00 to repair ... The tech showed up on time . He went and looked at my main line and determined it was my kitchen sink that was clogged and it would cost me 175.00 to snake !!! I knew the sink was clogged, they advertise 79.00 to clear. One pipe . It took him less than 45 mins to repair . I paid them 150.00 ...
    I complained to Abraham at the office . No luck ! I explained that when I phoned in I
    Let them know it was the kitchen sink that was clogged . That they should have told me if it was the sink it was extra .. He said Yes you are right we should ... Bait & switch I call it
    Lesson learned, , , , although they fixed my problem they still took me for an extra charge . You are kinda stuck . ... I will continue to post Negitive remarks . It will be the
    Worst 50.00 they made ...

    0 Votes
  • Da
    Daniel A. Thompson May 13, 2016
    This comment was posted by
    a verified customer
    Verified customer

    I had at the same bait & switch issue with them. They priced a 40 gallon gas water heater a $1937, but installed a retail priced $470 unit.

    0 Votes
  • Da
    davedude May 25, 2016
    This comment was posted by
    a verified customer
    Verified customer

    I have been a victim of ARS / Rescue Rooter and am still involved in fighting them. ARS came out to unclog a toilet and I made the mistake of leaving for work and leaving my 81 year old mother to give them a check for payment. When I came home from work they had convinced her the plumbing under the house was broken and had her sign a contract for 13, 000.00 dollars to fix it !!! The kicker is after inspecting the plumbing (which was cast iron) it was obviously broken with a sledge hammer and had nothing to do with the clogged toilet. This company should be avoided at all cost..

    0 Votes

Rescue RooterOver charging and add ons with estimate

I called the phone number to schedule an in home install of a garbage disp. They said hey would arrive at 2/3 PM.
At 12:30pm I got a call from them saying He would be late probally 3/4pm, I agreed and said OK. At 1:30 another call ...The tech had a flat tire and would be at my house at 4:30...The tech showed up at 4:45 and I asked how much to replace the broken disposal with the same machine I had ran out a purchased. He went to his truck and came back 12 minutes later(had to ask his manager for a quote)...Here's what he quoted...$394.00 to exchange the machine but if I did it right now he would charge me ONLY $294.00 plus he would snake out the drain for an additional $202.00 and then I would have a 1 year warrenty. Oh by the way I called another LOCAL plumber and he did the job for $110.00 with the same warrenty...BE AWARE of rescue rooter

Rescue RooterImposed Hostage Pricing and Intimidation

I called Rescue Rooter to unclog a garage sink that shares a common wall w/the kitchen sink. I was quoted $475.94 for the Hydro. Somehow the Hydro got stuck on something & when he pulled it back it had root(raised foundation & pipes are under the floor not in the ground) Then they sent the camera down to see the issue, well it got "stuck" They went under the house & now the pipes are rusted from the inside out, $6179, I cant afford that, the dropped it to $4179...nope still out of my price range, they dropped it again to $3800. I reluctantly said yes. They cut the wall & a pipe, nowhere near where the camera got "stuck" & somehow got the camera out, broke my clean out, disconnected the pipes under the kitchen sink instead of turning the shut off valve &where to come back in the morning. Call a 2nd plumber out that night, he said all was untrue. He did not see the pipes rested and rotted. I cancelled the service that was scheduled for the next morning; I got a call from Randy berating me about believing another man over him because he sat in my house, he went on and on about his reputation he can prove his diagnosis with a scope(so it could get stuck again?) Randy even said the other plumber was not looking at the same pipes he was, or didnt know what he was looking for. My husband went under the house & made a video the pipes, nothing to support Randy. Our neighbor used his $24 snaked & a pressure nozzle on the water hose and the clog was GONE. It took $20 of supplies to fix the cut pipe. I not only feel taken advantage of I also feel as though Randy tried to intimidate me during his phone call after the cancellation.

  • Ma
    MAMontes Jun 26, 2011
    This comment was posted by
    a verified customer
    Verified customer

    I forgot to post that the $3800 was to re-pipe 20 feet under the house, excluding the addition.

    0 Votes
  • ARS-RescueRooter Jun 29, 2011

    We are as disappointed as you are with the experience you had. Even though you already had the work done, we still would like to have a candid discussion with you and learn from your experience. If you could contact our corporate office at [email protected], we will be most appreciative of your time. Thank you.

    0 Votes
  • Ma
    MAMontes Jul 12, 2011
    This comment was posted by
    a verified customer
    Verified customer

    After speaking with Mitch, Randy supposed Supervisor, a 27 minute conversation that went in a circle. My largest complaint is that, I was pressured into a "deal" that was not immediately needed. They wanted their camera and for some reason couldn't seem to get it out until I signed paperwork, then like magic they were able to get the camera out. Now I am left with a pipe that leaks but the drain is not clogged and that is all I wanted from Tim and Randy with Rescue Rooter. But all I received was a cut pipe and a feeling of being taken advantage of. The post from the "corporate office at [email protected]" cant be real, the account was only created 4 days after my post and 1 day after my conversation with Mitch. I would never trust anyone associated with Rescue Rooter, I am not even sure I was speaking with a Manager or Supervisor. I am just grateful the work-order was canceled. Never let anyone from Rescue Rooter on your property! Read all complaints before even thinking about it.

    0 Votes

Rescue RooterScammers and thieves

Rescue rooter came to my home for a simple toilet stoppage. Within one hour, the plumber managed to break my plumbing to the point my entire plumbing system was not workable. I was without water and toilets for over 30 hours. In order to fix the problem Rescue Rooter created the plumber quoted me $10, 000 to $35, 000. He also advised me that the company offers financing, so I shouldn't worry about it! I CALLED A REPUTABLE PLUMBER AND MY REPAIR was $545, to repair what Rescue Rooter did and to fix the plumbing problem. VERY VERY SCARY. ALL PEOPLE NEED TO BE AWARE OF THIS SCAM.

Rescue RooterHorrible Company, swindlers!!

This company charged us for work that was never done. Did not give credit for coupon. Said they did a sewer scope & locate, only went 15 feet and then stopped. Then, gave us a quote for 8500 for 50-60 feet of sewer line replacement. How is that so if you stopped at 12 feet and never marked anything? Fought with several different managers, to no avail. Sleezy company with low morals and super super over priced. Save your money - go somewhere else!

Rescue Rooterovercharged for leak repair

My in-laws had a pipe leak on the mobile home and had Rescue Rooter come out and fix it. The repairman had to go to Home Depot to get the parts, which i think that is kind weird.He was only there for 20 min.and charged them $500.00. I really think that they were prayed apon being that they are seniors.On top of that they still had another leak and he said that it would be another $500.00. This is an outright RIPPOFF!!! I WILL BE SPREDDING THE WORD TO EVERYONE I KNOW AND ALL MY FAMILY!!!


Thanks,
Devin Spooner

Rescue Rooterhuge quote for unnecessary work

Had a really slow drain, Rescue Rooter failed to open it (actually completely plugged it instead). So, after paying $300, and them spending 2 hours at my house, they gave up on it, and quoted me for services including installing a bypass outside my home, jackhammers, digging, tree removal... all said, about $5500 to complete. I called Gator Plumbing instead, they cleared the drain for $100. Saved me about $5400! I will NEVER call Rescue Rooter again.

  • Al
    albertq Dec 12, 2011

    i use ars rescue rooter for 9 years i never had a problem they always give a up front price so u could decide to do it or not to

    0 Votes

Rescue RooterTotally Dishonest

These people are almost not worth my time in doing this but I just had to warn other potential victims. These people are dishonest, manipulative, deceptive, and outright appalling to deal with.

After contracting them to do a seemingly simple job these idiots proceeded to try and "up sell" us to have all this other non-essential work done. They made it seem like we would be fined by the state or something for not having our plumbing "up to code."

Apparently our pipes were a ticking time bomb and our water heater was seconds away from bursting into flames. (not actually the case)

A second quote from a locally owned, honest plumbing company gave us a real bid for about half the price or these jerks.

Stay away... you have been warned.

Rescue RooterNot honest and could call them a theft

I have never posted such complaint on internet as I felt it would never justify my time to do it. But this time, I feel i do have the obligation to tell everyone to stay away this company.

I had none-urgent issue on shower fiversion valve. I called their office. the receptionist was very nice and she confirmed that the trip to the property was free and I woudl have no obligation to use them after they gave me the quote.

They did send a guy very quickly to the property. He took the part out and I told him it was O-ring problem and they needed to be replaced per my research on the internet. He agreed by seeing the part. Then to my big surprise, he didn't have the o-rings on his truck -- can anyone believe a plumber doesn't have such very basic parts with him? Then he said he would need to go back to the company warehouse to get them. Afte rmore than an hour, he cam eback and said the warehouse was closed -- can anyone believe he even didn't know the time the warehouse would close? So he installed the part back so the people could still use it that evening.

Following day, he came back and got the part out and eventually fixed it. Then he gave me a price at $220+. I said this was too much. I asked to talk to his supervisor. That guy's attitude was horrible by saying I was the type of customer they didn't want to deal with and thretened me by saying if I wanted to pay or not. I said I felt this was not a fair price as I would not know if this was his own pricing or their company's. And the important part was they never gave me the quote/estimate before working on the job.

When I called their office. The lady checked with those 2 people and they lied to her that the plumber gave me the quote already on the first day and over the phone. Ha-ha, I said OK, I had the witness that I was with him on the first day for the whole time. And we could check the phoen record and see if he called me that day before the job.

I will talk to them when that plumber gets back to office later this week. I will not give in to that type of people. They got a wrong prople to rip off this time.

  • Se
    Serviceman#Deuce5 Oct 12, 2010

    He gave her a hooked up price being a Plumbing company thats fully insured! He probably didnt have that exact size "O" ring even when having a box of different sizes. he shouldnt of said anything like "ur the type we dont like to deal with!" I cant believe he only charged 220! Theres alot of water damage risk when dealing with Plumbing!

    0 Votes

Rescue RooterOvercharging

12/14/09 was below freezing. After many days of below freezing temps 24 hrs a day, a pipe to my washing machine in the garage split. A very small hole but it did a lot of damage. I called Rescue Rooter. So many customers that it meant I had to wait a while. While waiting, I turned off the water to my house. Released all pressure from my hot water heater after I turned the breaker off. I removed all of the sheetrock around the leak. I made everything ready for the repair person. The repair required cutting out and replacing a total of 8" of copper pipe. Putting insulation sleeve around same and turning water back on to make sure repair was complete. Everything this person did took less than 40 minutes, even the little bit of debris made by the repair.

I was told when I made the call that there was a $95 estimate fee which is waived when repairs are made. The amount of the repair depended on what was done. When I was told by the repair person that my bill came to $419.04 I couldn't believe it. I asked how the repair could cost so much? He pulled out a pricing list from Rescue Rooter and said this is what they set the charges at. I've since talked to plumbers that friends know. They explained that big companies like this take advantage of critical times of the year. You need the repair and they take advantage. What little bit was repaired did not come to this. The ironic part of this whole business was that a PR person called and left a message asking how well the service went. I knew I wouldn't be able to respond without getting upset so I never called back. BEWARE OF THIS COMPANY. They should be investigated for price gouging. They must have made a fortune this past winter.

Rescue Rooterpushy, left a mess

I called Rescue Rooter to come out and fix a clogged toilet, and nothing more. Two guys showed up--one to do the dirty work, and his foreman who spent the next half-hour "inspecting" my home and coming up with a laundry list of repairs that he deemed essential. They ranged from a new toilet ($650) to completing replumbing the house ($5200), plus installing a water purifier ($4300). When I was reluctant, they brought out the scare tactics--told me that the chlorine in the water that I'm drinking is causing my kidneys to fail and possibly giving me cancer! They saw how attached to my pets I am, and basically told me I was mistreating them, too, by letting them drink less-than-perfect water. They also said I was ruining my brand-new washing machine. Mind you, they didn't actually test for chlorine; just told me it's "a problem" in my part of town. I kept telling them that I rarely smell chlorine, and other than my very old toilet, I don't really have any plumbing problems, but they kept at it. I finally told them, look guys, I'm just not going to spend this kind of money today. The foreman left soon after that, and the other guy quickly cleaned a minor clog under my toilet--$250 to take my toilet off its base and clean out some toilet paper. He left a mess behind that took me a half-hour to clean up--brown splashes and puddles on my bathroom floor and walls, wiped his hands on my husband's bath towel, and threw his dirty booties into my paper recycling bin even after I told him not to. Guess what company is never getting another call from me again?!?

  • Wa
    watchingthem Jan 11, 2011
    This comment was posted by
    a verified customer
    Verified customer

    Rescue Rooter are the worst Rip off i have ever seen, they need to be in Jail!! they pray on the elderly and volnerable adults, please call the Attorney General, and try to stop these people.

    Thanks

    0 Votes
  • Wa
    watchingthem Jan 11, 2011
    This comment was posted by
    a verified customer
    Verified customer

    Rescue Rooter atempt to charge almost $40, 000 for what was a small leak in a water pipe, turned into a atempt to replace perfectly good sewer line, this is just sickening,

    0 Votes

Rescue RooterAttempted Ripoff

This company tried to sell me $8000 of plumbing line repairs by telling me, based on seeing one tiny little root, that my sewer line had failed and needed to be replaced. This was after I told them repeatedly that the back up I had and they they responded to was the first line back up I had in over 10 years.

I ended up paying another company to come out, roto-root the line and put a camera down -- line is clean -- cost me $250. I later found out that Rescue Rooter's field personnel work on commission so they are hot to sell you unnecessary and very expensive repairs. If they tell you that you need a new line or a new connection at the street, have someone else come out and look at your plumbing before you take on an expensive repair.

Rescue RooterOVER-PRICING

Please read all: My story with a pumber who over-charged for a faucet replacement:

Last night, I came home to find out that my kitchen faucet is leaking. This is the first time that I have encountered a plumbing problem in my new 5-years old house. So I called “Rescue Rooters” in Houston TX to get an estimate. They told me that a plumber will show up the next day between 8:30 am and 9 am. So I had to call in (to my work) and take couple of hours off, waiting for the plumber’s arrival, who showed up at 10:30 am. Once in, he checked the kitchen’s faucet for the leak and told me that the faucet that I have is not good and that one of the brass-pipes that connects the faucet to the water pipe beneath the sink is broken (the Souder or weld that connect the brass pipe to the sink is broken and can’t be welded again) and that the brand of faucet that I have in my kitchen-sink is not good and that the problem that I have (that is the leak) is typical in those kind of faucets.
After 5 minutes, I asked him for his estimate. He opens a book and shows me that to have a better faucet (Brand: Price Pfitser) will cost me 500 and also that according to the book it will cost me about 200$ for installation. That is a total of total of 700$. I then told him what about if I go ahead and buy the faucet from another store (Home Depot) and he will install it only. He said that it will costs me 200$ ad that I have to call one more time to schedule anther appointment.
The next day, I went to Home Depot and talked to the guy over there how confirmed that the type of faucet that I have at y home is problematic and that once the brass pipe breaks it needs to be replaced. Then I went ahead and bought a new faucet from Home Depot (please note that the faucet I bought was the same brand as the one suggested by the Rescue rooter’s plumber). Note that the Faucet from Home depot costs me about 168$. While the same faucet from Rescue Rooter’s would have cost me about 500$.
When I opened the box which had the faucet in it: it had all the step-by-step instructions. So I ended up removing the old faucet and replacing it. Since it was my first time to replace a kitchen-faucet: I spent about 1 hour to remove the old faucet and install the new one. And thanks god, it works fine with no leaks.
Just I want to recap what happened: Rescue Rooters: New Faucet and Installation: 700$; While the same faucet from Home Depot is 168$. I have saved more than 500$ in just working 1 hour.
I want to ask: why are they ripping us off? It is not fair? Why are they selling the same faucet for more than double what it is being sold in other stores? If the Rescue Rooters would have told me that everything would have costs you: 300$; I would have said “go ahead and do it”, but he asked for 700$!!! Also, if it took me an hour to remove the old faucet and replace it with a new one (and this was my first time); most probably it would have taken the experienced “resue-rooter-plumber” about 5 to 10 minutes!!

Rescue RooterHorrible Price Gouging

I called Rescue Rooter for a toilet back-up. I have an odd drain vent to 2 toilets thanks to a previous owners enterprising plumbling skills but have had success with a simple snaking in the past. The first charge was close to $300 for a snake, which the tech could not get into the right pipe. Next came the $575 camera which showed that the pipe split to the 2 toilets was a V and he still couldn't feed the camera into the correct pipe for the problem toilet. The price than went to $2200 to break open my concrete front porch and install a new vipe vent to access the 2nd line. This I relunctantly agreed to (being a pluming dummy). Once the correct pipe was reached the camera was re-inserted and roots became visible - although very light roots. Then came the hard sell by a manager who showed up on site. I was told there were hairline fractures throughout the iron pipes and they would collapse if the plumber tried to pressure them out. They told me I'd need to install Permaliner pipes to fix the problem. They put the estimate together and broke it down like this: for just the liner they usually charge $13, 000, but since the job was a work in progress they'd take a piece off the top and could do it for $11, 000. WOW. My heart sank as the manager/salesman explained that if I didn't do it my pipes would collapse and then I'd have to tear up all of my flooring to get to the problem. It was a hard sell meant to scare me and it worked. I agreed, but before they began work my friend, an experienced construction man, came by and advised me to pull the plug - which I did. I told them to do the original work bid (new vent, rough patch concrete, etc) for the $2200. Within 10 minutes of stopping the expensive work, I got a phone call from the manager telling me that his boss would like to give me a break on the price and asked what I'd be willing to pay. I told them $5, 500 for everything. They called back a few minutes later and said they'd do it for $8000. I said no and they finished the orignal job and then left. So they marked down the price almost 40% in 10 minutes. To me, it shows just how willing they were to gouge me in the first place. NEVER CALL THIS COMPANY!!!

Rescue Rooterovercharged for trenchless

the guy came out to snake my front line, for 350.00 dallars. He said
he could only get out so far. and for an additional 390.00 dallars he could put the camara down to see where it was broke. When that was done the estament came out to 13.600.00. when that was cleared and the camara put down again the line was supposedly broke at the main. that cost 6.800.00. I came to find out from friends at church that the job should have only been around 6.000.00 to the most 8, 000, 00 .

  • An
    another victim of Rescue Rooter May 11, 2010
    This comment was posted by
    a verified customer
    Verified customer

    I am another victim of same Rescue Rooter and had much worse experience than Brian's. Wish we read this complaint much sooner and knew how terrible this company has been treating their customers. After I read Brian's complaint, I realized that Rescue Rooter has been using same deceitful sales tactics to cheat on their customers. Would you please contact me, Brian? my email address: [email protected]

    0 Votes

Rescue RooterRipoff of the Elderly

On Saturday, 11-21-08,
my mothers is 85 year old - widow,
Her house had a main drain blackage. The toilets and bathtub were backed up. Rescue Rooter was called to clear the blockage. The first estimate was $250, she wrote a check, Then the second estimate was $4667, she wrote a check, Then the third estimate was $11, 000, she voided the first two checks.

My sister finally called me about 5:30 pm. I came over to checkout what was going on. Talked to the plunbers, They told me the price of $11, 000. The plunbers said that thay ran a snake and cleared the blockage. Also, that almost all of the cast iron pipe under the house and main line down to the street needed to be replaced and that raw sewage was under the house.

I went to talk to my mother and told her that they were ripping her off. I worked in construction for about twenty years and have been taking care of her house for about 45 years. I went under the house and did not find raw sewage under the house. I did find one leak in one drain pipe. It took ten minutes to fix.

We called Rescue Rooter told them to come get their tools and cones. Stop the workorder. They showed up on Monday, picked up their tools and presented a bill for $2, 660. I asked what this was for ???, The plunber said labor and materials. I asked what materials??? He answered "the camera". On the bill the camera usage was listed as$250.

Lets do the math, ---Bill $2660 minus the camera cost $250 is $2410. If they worked an eight hour day that would be $301.25 an hour.
Who makes $301.25 an hour ???
Can you say Ripoff !!!

I have called the Police, Elder abuse and Ageing and Independent services they all agreed that this is considered Elder abuse.

I filed a complaint with the Better Business Bureau, California Department of Consumer Affairs and Elder abuse.

  • An
    Ann May 25, 2009

    I called Rescue Rooter because they were the only 24 hr plumbing company that answered the phone at 11:00 p.m. I had a leaking water heater. Over the telephone the operator, who answered the phone, said the only thing they could do at this time of hour is shut off the water. I told the operator I will wait until morning. I am not going to pay a service fee for this. The plumber came out and said he could repair the pipes to keep it for leaking but he was not sure if it will hold more than 30 days. Okay. I was okay with his answer. I just wanted to get a few more estimates on how much a new water heater would truly cost me. He said it would cost over $1, 500.00 for a water heater. When he put the pipes on the water heater, one of the pipes was bent and the water still flowed more than ever. He told me he would have to replace the whole water heater. He had the audacity to charge $295.00 for nothing. He not fix anything and made the water flow worst than before. I called the manager and of course he was not willing to just charge for the service fee of coming out. He is suppose to credit me just $95.00. So they stole my money and I had to have another plumber come out right after this company. This company came out, changed out my water heater, replaced the pipes, strapped down my water heater so that it's up to code, fastened my pipe which runs from the roof for such a reasonable and fair price. This lesson to this story is do not call a 24hr service especially Rescue Rooter. If you can wait until morning to get a reputable company that is honest and stand behind its service, please do it. This company is a rip off and take advantage of women.

    0 Votes
  • Pr
    Prometheus Von douchbag Jul 18, 2010

    Yes they do, and Ray Olson is the worlds worst GM

    0 Votes
  • Dp
    DPlumber Jun 07, 2011
    This comment was posted by
    a verified customer
    Verified customer

    I am a former ARS Rescue Rooter employee. I answered an ad in the want ads looking for a plumber position. I'm a licensed plumber and needed a job so i applied. Got an interview and got hired. This company doesn't pay by the hour here in Las Vegas, NV. They pay on a commission based system called "Comission Units" aka "CU".
    For example: If I replaced a toilet and charged the client $850 (yes this is an actual cost they charge) then I would make 1.5 CU's. When you first start with the company, you start out at @ $20 per CU. So in the case of the toilet i would get paid $30 plus the ten dollars for going to the call. Regardless of how long it took me to do the work, I would make $40 in this case.
    Some people might not think that's too bad. After all this rate is $20 per hour right? WRONG! We (the plumbers) are dispatched to calls that are primarily "cold" calls. Meaning someone ( a telemarketer) from our office called the client without warning to schedule a "free health and safety inspection".
    When people hear "free" they usually say yes. Everybody wants free stuff right? The objective of the "free Health and safety inspection" is to get a plumber in the house to find stuff to fix. Even if it doesn't need fixing.
    The position I applied for was a plumber position, not a salesman position. But the problem with this is if I didn't sell anything then I didnt get paid anything. Again, they pay for sales not by the hour.
    Another example: Let's say your water bill is through the roof and you notice a wet spot in the yard. Call Rescue Rooter and a couple guys show up ( a plumber and "supervisor"). They go through the process of isolating the source of the problem and tell you that your main water line is leaking. First thing people ask is "ok, How much?" This is when the "supervisor" and his plumber retreat to their vehicles to "work on the numbers".
    Now when I first started with this company, I had responded to lots of main line leak calls. When it comes to being paid to do the work, I would be asked by my "supervisor" how much I wanted to make. Looking at the yard it would take me a day to dig the new line and install it. Then half a day to come back and backfill the yard after the inspection was done. So I would say "$600". So that number would be placed into the bid process and a number would would be generated. The general going rate was between $4000 and $6500 depending on the size and difficulty of the job. Usually the client would say ok and sign the work order. Obviuosly we dont tell the client how much the plumber gets paid.
    Now jump forward to a few months before I quit working for these rip off artists. Remember when I explained the pay structure? The CU system and how I would get compensated? Now I find myself on a main line replacement. The total bill we charge the client is still between $4000 and $6500. The work is still just as time consuming and difficult. However one thing has changed dramatically. Instead of getting a lump sum of $600 to do the work (which normally took 2 1/2 days total), now Im getting 14 Cu's and nothing more. And if I wanted help from another plumber to get it done faster then we have to SPLIT the CUs! 7 CUs each! So I would get paid approx. $140 to do 2 1/2 days worth of work!
    That's not just the only thing. They raised the cost of almost everything to the client and cut in half what they pay the plumber to do the same work.
    An average day worked at ARS here in las vegas starts at 7 am (morning meeting) and ends some time @ 8 pm. Again they don't pay by the hour. They do this to avoid paying overtime. They are overworking the staff and placing unnecessary stress on the employees because they can. Because there is no law that says they can't. I am interested in joining a class action suit against ARS of Nevada. There is already one currently in California.

    0 Votes

Rescue RooterAwful everything

The Rescue Rooter office at 15707 South Main Street, Gardena, CA 90248 performed a cable job at my property on October 30, 2008. The original estimate to cable out the main line was $288.50. Unbeknownst to my finance, there was another extra cable charge of $250, hidden underneath a piece of paper when she approved the original estimate for $288.50.

After the plumber completed the $288.50 cable job, he told my finance that he needed an additional cable and another machine, for an additional $250. When she protested, he told her that she had already approved it in the original estimate, and then he proceeded to lift off the paper that was hiding the extra cable notation and showed her that she already approved it.

After he completed the second cable job, he then told her that he needed an additional $175 (reduced to $75 when she protested) to snake out the shower, for a total rip-off bill of $613.50. This Rescue Rooter company in Gardena CA intentionally deceived, bait and switched, imposed hostage pricing, and ripped-off my finance with their excessive and criminal billing.

I spoke with two Manager's at the company, and stopped payment on my check until this issue was resolved. The Managers defended their billing practices, but reluctantly agreed to delete $250 from my bill.

I am certain, that we are not the only victims of this company's padded invoices, deception, bait and switch, excessive, and hostage pricing practices. This company needs to be stopped from ripping off any other consumers and they should refund what they stole from their other customers.

  • Jm
    JM in 97220 Aug 17, 2009

    I keep receiving Postcards from Rescue Rooter stating I currently have a $30 water Heater Inspection & sediment Flush _Rebate Credit_ with them that will expire on Sept 30. I have never done business with them, and feel it is a deceptive Ad designed to get someone in the door to make a profit when they are inferring that an existing Credit will pay for a service. (reminds me of the Nigerian scam that claims you will get money, but wants to to send money first...)

    0 Votes

Rescue RooterOver charged for repiping!

I had a pipe leak Nov 2006 that required emergency plumber visit. the plumber came and quoted me $1000 to repipe a small section, less than 3 feet. It was a Sunday and veterans day weekend so i let him go ahead and do the work. this plumber and this company takes advantage of other people's situation. the quote is overpriced. normally something like that costs not more than $500 being a Sunday, holiday weekend and emergency. cannot understand how this company in good conscience charge me that amount. Everyone beware of this company.

  • Ma
    markpendragon May 10, 2007

    You couldn't just shut off the water for 24 hours? There's no 24 hour convenience store you can use for the restroom and/or drinking water? Not even close enough to justify $1000?

    0 Votes
  • Vi
    Vince Jun 16, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Tricia how would you know what a plumbing job should cost? Do you know what insurance, overhead, liability ins., tools, trucks, training, disposables, etc. cost? If you didn't like the price the gun to your head was in your head. Quit bad mouthing hard working plumbers and companys and fix your own plumbing!

    -2 Votes
  • Al
    albert reese Jul 12, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Yes, how much should you have been charged? Could you have completed the repair yourself? Do you work?, Can you justify the prices your company charges? Does it cost McDonalds $2.99 to make a Big Mac? Because you feel you shouldn't be charged what you were does not mean you're right, Remember, you didn't have to sign the invoice.

    -3 Votes
  • Ge
    getreal Jun 11, 2009
    This comment was posted by
    a verified customer
    Verified customer

    I would not use Rescue Rooter again, and would not recommend for anyone else. We had a leak in the sewage pipe, and toilet overflow. The service personnel said it would take 1-2 hours, he was done in less than 10 minutes and charged $380. A week later, we had the exact overflow again in the toilet and they came out again. The clerk could not find anyone to be available on the same day so they came out the next morning (even though she said someone would be at our house within 2 hours). No call or message that they could not make it.

    The new technician found one of the pipe was clogged and said the previous cleanout forgot to flush the second pipe, WTF? For $380 and he did not complete the entire job! They snake the camera into the pipe and found roots in the cemet pipe. New quote for $2900 to dig 6" inches into the ground to repair so we decided to call another plumber company to inspect. The new company agreed with the findings but quoted less than $1000 to fix. These guys should just try to rob the bank!

    1 Votes
  • I'm inclined to agree with the complaint, vs the defenders. Here's why:

    I received in the mail today, a "Water Heater Safety Notice" from this same company.

    1. They are not a public health or safety commission - so right away the notice is misleading.

    2. The "special offer" for an inspection and flushing of the water heater was TWO HUNDRED dollars!!! (minus a $50 "rebate") pfffffffffttt !!!

    Anyone who's not completely invalid can inspect and flush their own water heater. It's a crime that this company would think to "sell" this service at such a high cost (especially in the current terrible economy). Thumbs way down to this bunch of creeps at Rescue Rooter.

    1 Votes
  • Ro
    rotorobber Jan 24, 2012

    This company has always ripped off the consumer. The reason I left was due to the water heater inspections. The inspections are used to get more money from the customer. The same can be said about the free plumbing inspections. At the end of the day these guys would meet back at the shop and brag about how bad they overcharged the customer. As far as the overhead is concerned ask them about the 30 dollar charge the consumer pays to cover that. They call it a T.O.S, which is a charge on the invoice for gas and operating cost. They charge 280 for a main line 176 for other drain lines 999 to replace a water heater 5000 to replace a main sewer.

    0 Votes

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