Home Depot
reviews and complaints

On May 30, 2008 I went to Home Depot for carpet installation estimate. I was told that I have to pay $35 for measurement, I thought that was fair so I paid the $35. It took a week for the estimator to come and measure the house and a few more days to get the measurement to Home Depot. They did not have the carpet in stock, I was told that it will be there in a week, so I went ahead and paid for the carpet, padding, installation, etc. Although I paid for the measurement, they won't give me a copy of the layout. Three weeks later, they finally got the carpet but nobody called me, I had to come to the store to check. I was promised that someone will call me in a couple of days. The installer called me 4 days later, telling me that he can't install the carpet for another 18 days (July 28, 2008)! I started the process 2 months ago and I don't have my carpet yet, and who knows what else comes up during the installation, if it ever gets installed! I tried to cancel, but I was told I will have to pay a 15% re-stocking charge. This is ridiculous - I won't wish this on anyone and won't recommend Home Depot Carpet Installation.

On March 10, 2008, I ordered a new 16KW Home Standby Generator from the Palm Bay, Florida Home Depot Store (#6336) and paid the bill of $11, 474.00 in full at that time. On April 8, 2008, the generator was installed at my winter residence in Palm Bay, Florida. On April 15, 2008, I was able to determine that the new GENERAC Model 5255 Generator (Serial # 4380592) was in fact a used generator that had been sold in 2007, installed and placed in service somewhere in southern Florida, and subsequently returned to, and reconditioned by the factory. I negotiated and accepted a settlement with the Home Depot District Services Manager in the amount of $1000.00 on April 26, 2008 as compensation for receiving a used generator vice the new one I had paid for.

I still have not received an answer to my question as to why I was charged $1, 000.00 for City of Palm Bay electrical and gas permits, when the actual cost was only $172.50, an overcharge of $827.50.

We bought a large remote controlled Hampton Bay ceiling fan four years ago, and we have not been able to get full use of it. Located in our master bedroom, the light fixture, as part of the fan unit, goes on at all different times of the day, including at night all on its own. We live in a garden co-op and suspect that when someone uses a nearby remote of any type it turns the fan light on waking us up.

Is there a way to fix this? We love the fan, but are ready to ditch it. Ideally, we'd like to get our money back unless this is a fixable problem. We will follow up on this, if need be, reporting the problem to the Better Business Bureau and Consumer Reports. We paid quite a bit of money for this from a Home Depot designer's store in New Rochelle, NY.

Sincerely,
Mary Lynne & John Bonforte
cc: file.

Three weeks ago, I purchased a new Maytag washing machine from Home Depot. At that time, there was a Maytag-sponsored promotion (funded by Home Depot) in which rebates in the form of Home Depot gift cards would be sent to buyers who made qualifying purchases of select models. The amounts were from $25 up to $250, depending on model.
I made the purchase (the gift card, by the way, was not one of the factors, by the way), submitted the rebate request online, and received the $25 Home Depot gift card a few days ago.

Today, I went to Home Depot to get a few items and attempted to pay for the purchase with the gift card. The total amount of the purchase was $21. The gift card was rejected.

According to the cashier, there was no available balance on it. Even a call to the store manager couldn't get the thing to work -- despite the fact that the sticker covering the PIN had been removed BY THE CASHIER, so they KNOW I hadn't used it before this. The cashier said I needed to contact the issuer of the card (which is ridiculous because it's issued by HOME DEPOT).

I tried to call the customer service number listed on the letter that had carried the card, but all it is is a "status" number -- there is no support for complaints or inquiries.

I filled out an application for a charge account under my business name at the Home Depot in Broomfield, Colorado. At the time, the salesperson told me that my personal credit would not be checked, that only the bank information for the company would be verified. They ran a credit check under my name, which caused a refinance on my home to have issues. The manager refused to do anything about it.

My husband bought me a new oven that I'd been sorely needing. Delivery was set for the following Saturday. Friday night we got a confirmation call for delivery between 10:30 and 2:30 'tomorrow'. Saturday morning the phone rang. Someone asked if it would be ok to reschedule our delivery to another day. I said no, my husband had taken days off of work to remove the old double oven and stove top and prepare the area for the new appliance. The woman tried to negotiate a new date/delivery time to which I said no. She said she'd call me back and hung up. 2:30 came and went so we called the number given to us for delivery questions. It was then that we found out that our delivery had been rescheduled to *next* Saturday. We went to the store where the stove was purchased and spoke to a salesman in that department. He said that several other people were upset, too. (That makes it all better - why?) A truck had broken down and the subcontracted delivery company was having problems. The salesman said it's not Home Depot's fault, it's the delivery company's fault - Home Depot can't do anything. So we asked for the manager. The manager said the same thing. It's not within Home Depot's control to make sure of delivery, but they sure happily took our money! When we asked that they call the delivery company and have them find a way to get our stove to us, the salesman and manager walked away and huddled before making a phone call. Ten minutes later the salesman found us and told us there would be no deliveries over the weekend. He told us to call the store manager on Monday. Meanwhile, we have no oven or stove and are living with a torn up kitchen in total disarray.

Home Depot regularly reseals used and returned merchandise without inspecting the contents of the packaging. Then they sell it again as if it were new.

I just got scammed by Home Depot when I bought a repackaged SKil cordless drill kit drill kit that was missing the drill. When I brought it back with the receipt, they laughed at me and said they wouldn't do anything about it.

There were at least 10 other people in line complaining about the same scams. There is no chance I will ever walk into another Home Depot. If you don't have another shopping choice like Lowes your area, Be Sure to Open and Check All your packages in the store before you leave.

Repackaging used merchandise and selling it as new with missing or broken components is a regular practice at all Home Depots.

I purchased the hamponbaysolar lights2years ago' they worked fine until a couple weeks ago.4 of the lighs work fine. I took the batteries out of the ones that didn't work anput the batteries into the good lights and they worked.I thought mabe the bulbs went bad, so I went out to home depot to see if they had replacement parts and they said the only thing they carry are the batteries. But the batteries are good.I was wondering if I could get the lile board with the light on. please reply. The other 4 are good and I really would like all6 working, because they really light up my walkway

Thank you

(386038)model number
Sara cline

I rented a truck to take junk to the bulky waste center in town and told the Home Depot employee the purpose of my rental was to go to the dump and he immediately and guardedly informed me he has never gone to the dump and doen't know anything about the dump. When I showed up at the dump I was informed that I could not use this truck as it did not comply with size requirements. I was further informed that every week this particular Home Depot truck shows up and they cannot allow it to be used for dumping but Home Depot continues to rent it and they know the situation. I am sure that the Home Depot person I spoke to made his "never been to the dump comment" to cover his own ### and rented me the truck with the knowledge that I could not use it for that purpose. He has no integrity. Everyone who went to the trouble I did would have certainly informed Home Depot of this fact and it occurs every weekend according to the town of Southington bulky waste center staff. Of this I am certain. They charged me 37 dollars and made me refill the tank for another 15 dollars and I still have a yard full of junk. They could have cared less.

My parents have a Home Depot Credit Card and are late on a payment. The representatives call the house everyday before 9am which is illegal not to mention harassment.

I am a builder in NYC and I am finishing up on an 8 family building. A few months back, a gentleman from Home Depot commercial sales approached me and made the world of promises, well I should have been skeptical, because I was the one to pay the price. Home Depot has basically cost me 40% more than what I would have paid the regular competition. I will NEVER do business with them again. It is their lack of responsibility and coordination with the deliveries.

I have lost a tremendous amount of time and salary to pay employees to sit in front of the job site to unload a ghost delivery truck, because it never shows up. It is always a situation where everyone pins the responsibility on each other, and I personally get fed up after it gets so redundant.

In my professional diagnosis, I would say that Home Depot has demonstrated that they are not a company to be trusted, they have a tremendous neglect for customer needs, and therefore, us builders, as consumers, we should not do business with them.

Nelson Nigel.

blatantly falsified documents to avoid paying unemployment compensation..then mailed the falsified documents via USPS constituting mail fraud...real nice people skills huh...