[Resolved] Holiday Travel Of America / This needs to STOP!
My husband and I attended a 'program' in Yakima, WA for Holiday Travel of America. After trying to weed out the off-key sing-a-long representative, and the blaring music, and wild Hawaiian shirts, the program was presented. We chose not to buy into the program, but opted for the 'free gift'.
We read the fine print on the back of the certificate and sent it in within the required time limit, selecting our departure location.
We got back a paper showing the travel date periods and a payment coupon asking for $116.00 taxes fee, and $398.00 processing fees. My husband is a world traveler, very sauvy on port fees. and he was outraged at the apparent scam! Highway robbery at least on the processing fees. No wonder they can send their reps to 'exotic' locations!
Now I see that Holiday Travel of America has been ripping off others all across the nation, and for many years!
Well, we're out of this scam, thank God without nothing more than our time!
We are unfortunately not able to take them to court at this time; however, I am filing this report, and I will also follow up with a complaint to BBB of Washington. This needs to STOP!!!
Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.
Holiday Travel Of America Customer Care's Response, Feb 05, 2008
Lets take this step by step. Paragraph one first sentence...
False: Holiday Travel does not host, present, operate, and/or financially contribute to time-share presentations or as stated above "Program".
Fact: Companies purchase our travel offers as incentives to attract consumers interested in travel.
Food for thought: If the free gift was an iPod would you blame Apple? Probably Not!
Depending on which travel offer is being addressed here the taxes and processing fees are stated. And in some cases come with 2 nights of accommodations. But because this product name was not released here we cannot identify it.
False: We do not have "reps going to exotic locations."
Fact: We do not sell directly to the general public.
Fact: There are no representatives from Holiday Travel of America at these presentations being held across the nation.
Fact: The Details of Participation are clearly stated on the back of each travel offer. There are no hidden fees. If one of our products is misrepresented we want to know. PERIOD!
Unfortunately many consumers assume that Holiday Travel of America puts on timeshare presentations, hires telemarketing companies, etc... to sell our products. The truth is for over 20 years we never have or will use these practices internally to sell our products and/or services.
We sell our products to companies such a Disney, Kodak, Tropicana, Weight Watchers, and many more large and small companies. These companies in return use them to motivate, reward, and sell THEIR products.
We hope in the future if a consumer has an issue with ANY of our products or feels that the product was misrepresented by a someone or a company that they contact us directly for assistance or to report any and all information.
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