Holiday Inn By The Falls / double charged

5339 Murray St., Niagara Falls, ON, Canada
Contact information:
Phone: 1-905-356-1333

Stayed 6/12-6/14/15 at Holiday Inn by the Falls, Niagara Falls, Canada - Desk clerk ran my credit card when I came in and asked for it when I left - I have 2 charges on my debit card and now subject to overdraw - Called the hotel and girl stated she needs my bank to contact them for a form???? They are the ones that overcharged and they need to remove - Why should I have to waste my time and now have an extra $42.00 overdraft charge for their error - I am so upset - Also - the toilet in our room did not flush properly - On Saturday night - called at 10:00 pm and it took them over an hour 1/2 to fix the problem - Not happy with this Holiday Inn experience - Always enjoyed staying at Holiday Inn but would never stay at this one again.

Jun 15, 2015

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