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Hilton Hotel / No call back

1 1870 Griffin RoadDania, FL, United States Review updated:
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As a pilot, I spend a lot of nights in hotels. Indeed, since 1995 I've spent literally thousands of nights in hotel rooms. This stay rates in the top two in terms of negative experiences.

The hotel was hosting a party in its ballroom. Of course, the modern architecture of the hotel means that the ballroom is open to the fourth floor, and the music was clearly audible (especially the bass line) throughout those parts of the building that I explored. Add to that the constant slamming of doors (including the fire doors that were closed in an attempt to reduce noise) and it was impossible for me to get any sleep until the party ended.

At about midnight (with the party still going strong) I went down to the front desk to find out what was going on. The person was very apologetic, but said there was nothing he could do about the noise. He did tell me that the party was due to be over by 1 A.M., and he did offer me a smoking room on an upper floor. But, given that there was now less than an hour to go, and most of that hour would be spent moving rooms, I declined his offer.

At about 1:15 AM, with the music still going strong, I called the front desk to enquire. I was told (by a very rude individual) that the party was going to continue until 2 A.M. and that was that.

I subsequently called Hilton's corporate reservation number out of frustration. After I explained the situation, they suggested that I call the police. When I explained that the party was sanctioned by the hotel, they cancelled that recommendation and put me through to the front desk. I again spoke with the first gentleman (the nice one) who now said the part would end at 2 A.M. and that he would be happy to move me to a smoking room on the upper floor. Given that it was now almost 1:45 A.M. and that (as we spoke) the music seemed to stop, I again declined.

At about 5 A.M., I was awoken by sounds of the load out, but it wasn't that long and I was beyond rational discussion. As such, I did not call to complain.

The next morning, I met my crewmate for breakfast. He had spent the night on an upper floor. While he said he did not hear the music, he was kept up half the night with doors slamming and party goers talking and laughing loudly. In addition, at about 6 A.M., he was awoken by kids running around in the hallway, slamming doors.

Both during check-in and check-out, I noticed a large number of pilots. When we're on duty, a lot of us work 14-hours (or more), and are lucky to get ten hours to squeeze in dinner, laundry, sleep and breakfast (i.e. about six hours of sleep). It stands to reason that a hotel that caters to pilots (or anyone other than the party-goers) needs to think twice before authorizing that kind of a party.

Suffice to say, I'm working with dispatch to ensure that none of our flight crews ever have to stay there again.

Followup: I spoke with the customer care folks at HiltonHonors, and they assured me that the manager would call. Well, it's been a week and still no call.

Va
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Comments

  • Br
      7th of Aug, 2008
    +1 Votes

    How was the shuttle pick-up? Did you complain about that too !!

  • Ge
      12th of Feb, 2009
    +1 Votes

    I've spent two nights in the Hilton downtown chicago, the last weekend in january 2009. This was one of the worst experience I've had in a hotel room. The room I was stay in Chicago, the heat was not working. I complained the first night, the maintanence personnel came ot fixt and so call themself fixtng it. It was still cold in the room. The second night it was cold, I contact customer service of hotel again the, maintenance personnel came to fix the heat, next morning it was cold again. I complained about the stay at the hotel. The only thing was offfered was a free breakfast. I also contact Corporate Office. There has been no contact to me. This one of worst stays I've had in top notch hotel.

  • Ia
      7th of Apr, 2009
    +1 Votes

    i had my wedding reception at the hilton treetops in aberdeen. it was the worst descision of our lives. The so called hilton group is the most dissorganised unprofessional group i have ever dealt with. Its been nearly ayear now and still waiting for an apology. My advice to anyone, after reading all the reports, is to stay away from anywhere that even mentions the hilton. Its like HILTON is annother word for.. i will let you fill in the blank

  • Jo
      16th of Jul, 2009
    0 Votes

    The Hiltons in America, at least Florida are run by Purto Ricans, and Mexicans. -Constant theft!!!

  • Ag
      10th of Aug, 2009
    0 Votes

    My convention in Arlington, Tx was a mess because of the Hilton. None of the personel knew what they were doing except the maid and cocktail waitress. An employee hit my parked car and complained and yelled at me. The room next door had about 12 juvenilles and one adult coming in at midnight from Six Flags, need I say more about the noise. The staff was rude and ineffective, but the city police officer did take care of it once he knew the room number but the clerk chastised me for complaining. When we checked out, I requested the corporate information for contact, I was told they didn't have it. Discovered thier web sites do not give access for comments of any kind. I will not go back to any Hilton after reading these other comments and I will discourage others.

  • Jo
      28th of Sep, 2010
    0 Votes

    we descided to stay at al ain hilton in uae, all what i can say that the service is soooooo bad and mangement are the worest room are nasty stuff are not profficenl at all all manger are staying drinking coffe no saffey at all we will never ever take our kids to this nasty hotel anymore and quiet honstly they should band this hotel

  • Ba
      12th of Jul, 2012
    0 Votes
    Hilton Hotel - expired voucher
    Ontario
    Canada

    I already sent an email to you and have not received a reply. The order number was 120501-19592-001. I was promised a reply within five days which was almost three weeks ago. Please respond to this email asap.

  • At
      25th of Mar, 2014
    0 Votes

    The Doubletree Hotel - Downtown Chattanooga, TN. This is the WORST Doubletree I have ever stayed in. Half cleaned rooms, extremely rude staff, including the management. As one who travels for a living, I have had better service from a Motel 6. For what they charge, I would expect more. I stayed there March 21-23, 2014. The room was in my fiancé's name and since she works for the HGI in Smyrna, TN, she begged me not to give her name, even though we didn't use her discount, she was still worried about the ramifications of the complaint. The manager, Mr. Chapman I believe, should be ashamed at the way he handles problems. He is a child, that should not be classified as a leader in any environment.

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      25th of Mar, 2014
    0 Votes

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