HP

Slow delivery, originally three days should be to, six days before. I hope to improve the delivery of.

Dear Sir/Madam,
This is regarding Case ID- [protected]. I am a Research Scholar in IIT Kanpur, India. Sometimes back, I purchased an HP laptop with Windows 7 operating system with genuine license already installed in it. After 1 month, I started facing problems in windows 7. I complained HP customer care many times but every time I got replied that they are busy then and would call me later. But they never called me back. After several attempts, finally on 21 Dec., 2012, my call was taken and complaint was put. But the case has been delayed till today (25 Jan., 2013) i.e. more than 1 month and during these durations, I contacted them several times but they just pretended of helping me. Once they told me to uninstall Microsoft office regarding that problem. I uninstalled MS office but the problem didn’t get solved. Also, in this laptop, I am not able to install any software and thus because of HP customer care, I am not able to use even MS Office like basic software. I am a very busy man working as a research scholar at one of the best research institution of world i.e. IIT Kanpur and your that kind of responses have really frustrated me. Now today (25 Jan., 2013), I got a call from HP customer care saying that they are ready to send me recovery DVD. But, I will have to pay about Rs. 600 as shipping charges. I refused to pay it. Then he disconnected the phone. After some time, I got an e-mail stating that my case has been closed. I was not even informed before closing my case. Sir, here in IIT Kanpur, I have a lot of friends who use HP laptop but now with HP’s such a kind of service, they are saying that they will never purchase any HP product in their life. In other companies when a laptop is purchased with genuine operating system, a DVD of respective operating system is also given along with that but your company doesn’t give that and when a person feels a problem with that operating system, you people ask extra charges for that. What kind of service is it? I am thinking of taking this complaint to consumer court in spite of my busy schedule. I request you to please send me recovery DVD without any charges as soon as possible as my research work depends a lot of my laptop. My HP laptop details are given below:

HP Case ID #: [protected]
Product description: HP 2000-2121TU Notebook PC
Product number: B9K60PA
Serial number: 5CB2280TRM
Problem description: IN/MF-:9-18/NCD/ CSR/HP 2000-2121TU/recovery Issues/

Thanks
Sandeep Sahu

I am about to call HP Technical Support for the third time this evening [protected]). They haven't been able to help me after I spent two hours on the phone with two different techs and asked for a supervisor. They wouldn't put one on the line. The problem: the recovery discs I ordered from HP don't work. The third disc in a series of four just stalls out. Yes, I unplugged everything but the monitor, mouse and keyboard. I tried to reinstall it the software three times. I ordered the discs from HP with the serial number from the computer. Nothing works. The solution according to the tech is finding the Build ID number. The problem is there isn't a Build ID number on my computer. I checked the bottom of the stand three times. I checked the back of the monitor and the sides too. No BUILD ID or BID number. The techs are stumped. The number isn't listed under system information. I will never buy another HP product again.

I got an Email of LUCKY WINNING scheme that i had win an amount of 7, 50, 000 pound sterling.
i am providing all the emails i got from there...
EMAIL 1

Amen Corner
Cain Road
Bracknel1
Berkshire, RG12 1HN
Registered Number: 690597 ENGLAND
Batch number...XYL/[protected]/05
Ref number...24/00319/1PD

Dear lucky winner:

CONGRATULATION.

Your e-mail has won you 750, 000.00 GBP and two hp laptops windows seven
in the just concluded Hewlett-Packard (hp) promotion in conjunction with Google Incorporation held in the Month of November 2012.
The draw no.2758 brought out your e-mail address from a Data Base of
Internet email users and qualified you a bonafied winner of the stated amount.
For claims process, fill and contact the claims manager via the mail id below;

Full Name:
Address:
Sex:
Age:
E-mail Address:
Phone Number (Home):
Mobile:
Country:
City:
Occupation:

MY BEST REGARDS
DR. MARTIN MATHEWS
EMAIL: [protected]@live.com
TEL: +[protected]
***********************************************************************
E-MAIL 2

Hewlett-Packard
Amen Corner
Cain Road
Bracknel1
Berkshire, RG12 1HN
Registered Number: 690597 ENGLAND
Batch number...XYL/[protected]/05
Ref number...24/00319/1PD

We congratulate you once more for being a lucky winner on the hp PROMO held in the United Kingdom the year 2012. Meanwhile, your winnings has been sent to our affiliated courier company ( GLOBAL MAX COURIER COMPANY ) for delivery to you in India with the details below.

1.) £750, 000.00 (Seven Hundred and Fifty Thousand British Pounds) in your Honour.
2.) Certificate of Winning.
3) Two Windows 7 HP Laptops.
4) Relevant Documents Backing Your Winning Prize.

Your winnings was dispatched on the 27th of December 2012 and it will arrive on the 28th of December 2012 . As soon as your winning prize arrive India you will be contacted by our company diplomat (MR. BENSON GALE/ [protected]@london.com) that will be bringing your funds to India, please send a scanned copy of your i.d proof to our company diplomat by email.
You are to pay (21, 000.OO India rupess) to the Ministry of Finance, India for legal procedures that covers all the necessary registration of your winning prize to (INDIA GORVERNMENT AUTHORITY) for easy and early delivery. Meanwhile, we the entire board of directors have given you the go ahead to make the payment to the account details that will be given to you by our diplomat (MR. BENSON GALE) who will be in India with you tomorrow. kindly follow his instructions.

Note:
We have already notified the Delhi Government about the amount that is to be delivered to you in your country and because it is a huge amount of money and the terrorist
actives in the Asia region including your country India, your amount has to be registered with the Government of your country and they are going to issue a receipt regarding this in your name so you will not have any problem when you are spending this money once our assigned diplomat has handed your prize to you.

Be informed that your prizes are protected by a HARD COVER INSURANCE POLICY(HCIP) which makes it impossible to deduct any money from your funds before remitting it to you. This is in accordance with section 13 (1)(n)of the British national gambling act as adopted in 1993 and amended on 3rd July 1996 by the constitutional assembly. Due to this fact, you are expected to make the payment yourself as the rightful Beneficiary of this prize money.

Payment Officer.

DR. JACKSON WOODS

EMAIL I D: [protected]@live.com
Tel: +[protected]

please tell me about its authenticity...

I purchased a brand new pavilion G6 laptop on October 17 th from future shop after much research. My previous laptop crashed and I really needed one.
Purchased it and when I got home the computer would not finish its startup and I had to contact their tech support and they advises me I would have to do a factory restore. Despite thinking this was a bit strange considering it was the first time I had ever turned it on I did it anyways.
4 weeks later I started receiving a AMD graphics driver error and was told to run some tests on the laptop by hp tech support which didn't show why this was happening. I was then told to factory restore it. I did and then the computer starts freezing and shutting down.
My brother continues to call Hp tech support fr me who makes him run countless tests. They all show problems with the laptop but they continue to make him run the tests again and again with the same results. It's been 2 weeks of this and HP still will not take the laptop back to fix it and now I have a laptop that won't run windows and is basically useless. Even with a supervisor "ticket" entered its been a week and noone has called me back.
Completely frustrated that I spent $550 and don't have a laptop to use since 5 weeks after purchase.
Why will they not stand behind their product and warranty ?

Hi Sir/Mdm,

Please look into this issue closely.

Replace Parts was arrived on 20 NOV 2012. No engineer was attended onsite. I had called to HP helpdesk for assist and promise to get engineer to attend onsite.

Today was 3rd of December and I need to make another call to check when was the engineer will be coming down. These was really unacceptable. We had our SLA to meet

On agreement, Engineer must be 4 hours onsite service if parts available. Please do a futher investigation and hope to hear from you for a good explaination why this happen?

Case [protected]

I bought 3 HP laptops for my kids, 15, 13 & 11 to do their homework and email. ALL three have had problems. At the one year mark, one had a defective motherboard and battery that would not hold the charge; the second had a bad hard drive; and the third keyboard problems. The first two were repaired by HP because we had bought insurance. WE bought anew battery. The third, HP wanted $350 because the keyboard and motherboard showed "water damage." We did not have insurance on the third laptop. ALL were Windows 7. Two computers were purchased at COSTCO and the third at the NAVY Exchange. Our next round of computers, with Windows 8, will be DELL. No more HP laptops, desktops, printers or projectors.

I own a HP 2509m monitor. Purchased in Dec 2009. Bought from Costco because they extended the warranty by 1 year. Unfortunately, still 10 months out of warranty. The monitor has failed...not receiving power. Has been great up until now. Not used to monitors failing in the past. Have owned 8-10 monitors over the years. Usually end up upgrading with new technology and donating old equipment to church or school. Looking to replace but not much faith in HP any more. Looks like from the posts on HP Product Blog that many users have had numerous problems with this monitor. Anyone have a good experience with HP monitors? If not, what brand of a larger monitor would you recommend?
..

dear sir/madam
we would like to inform you that we have recevied the claim document hp redemtion cell on the below mentioned and it is approved for the gift back pack woth Rs 1499
claim receipt date - 13/08/2012
e-mail - [protected]@yahoo.in
telephone -- [protected]
your product serial no- CN26Q174MC
thanks &r egurd
kiran kaur
phone - [protected]

Sir,

I have purchased HP Laptop in Month of June - 2012, In last 2 month I have visited 3 times in HP Service center (Noida Sec - 18 )
but still lots of problem are there in my Laptop and when I am trying to contact with HP care center and also with Their grevances Cell
No one is replying me properly so sir plz do need full as soon as possible if You can.

All Required details mentioned beloq.

Serial No : - 5CD1411F3C
Product No : - QG470PA#ACJ
Model No : - g6 -1201TX

I am a student and spent a lot of money for what i was told a great laptop pc that would fill all my needs, what i got was a piece of crap this hp tx2-1275dx screen went blank called to check what the problem could be and hp support new the problem before i finished my sentence you need a new motherboard at least $329 to fix. Then i type in the model number in google to find this is a common problem that hp is aware of but wont take responsibility for their mistakes poor venting causes motherboard to overheat and if you replace the motherboard this will happen again. Because hp will not stand behind the product i will never buy another hp product again and will also spread the word around campus to stay away from hp.

I bought two HP Pavilion desktops at BestBuy in Jauary. The PCs come with a one-year warranty. I decided to extend the warranty for an extra year. HP, for an odd reason, charges $10/warranty MORE if you buy online than through a sales rep by phone. The rep took 30 min. to complete the transaction, then overcharged us by $80. When I called back with the order number, the new rep couldn't find the first order and said HP could not help me - to call the bank. He also refused to let me talk to his supervisor and said they have no number in the U.S. I called the bank, and they confirmed that I would have to work the overpayment out with HP. I am now being charged for 3 warranties for 2 computers.

i have found problem with this hp dv6 7012tx models that the color while playing movies and videos on screen, colors are like to spread and screen goes white, i don't know what the problem with these new series dv6,
moreover the beats sound is blasting and these are far more bad to hear than altec lansing,

pls help...are you people also same problems pls share and update...

Hi saw a grade 3 refurbished laptop for sale on laptopsdirect.co.uk.It was a HP 635 AMD-E450 and had heavy scratches on the Lid and a touch pad that was pushed in, it was roughly 230 euros.I ordered it thinking I could fix it up and could get a a bargain.
My faith was repaid when they deLivered a Fujitsu Siemens Li 2727, which is a notebook and which you can buy new from 270.
I contacted them and they had no idea of how it happened.I filled out the form that they asked me to fill still no reply.
I still have not heard anything yet but the reason I am making this complaint is to warn people not to gamble with this site, the way times are with money and this is how these people operate.The funny thing about this is the Fujitsu Siemens Li 2727 that was deLivered had heavy scratches on the Lid and a touch pad that was pushed in.What are the odds of that happening, they must look at the damage of a laptop and not the model number, no actually they used false advertising

On 12th May 2012 we purchsed a HP DV6-6CO3HNX laptop which was on special marked down from $1499 to $749.50. In addition to the laptop we also purchsed (on the advice of the salesperson) the additional cover provided by Harvey Norman's Product Care Plan for $139. On 1st June I had to take the laptop in for a RAM upgrade during which the sliding lock mechanism for the RAM panel and battery compartment failed leaving the RAM panel only partially secure and the battery panel unabel to be opened. The tech advised me that the unit is DOA and could be replaced if i so wished. In order to do this I had to ring HP and get an authorisation number which i did in front of the Tech. He then went to check the stock availability and after about 20mins returned with the manager Ben who told me that that particular model was obsolete and offered me an inferirior ASUS claiming that it was the best he could do. After further discussion I was then told i could replace the unit with any new laptop to the value of $749.50. ? I argued that this would mean a laptop with inferior tech specs and that this was not fair. I was told i was welcome to ring the Dept of Fair Trade and that all he (Harvey Norman) was required to do was repair, replace or refund. I reiterrated that HP had declared the item DOA and that it should be replaced with and equivalent unit with the same tech specs. Needless to say he was not budging and adamant that he was right. I stated he may very well be right but under the circumstances that doesn't mean it's fair !, , , , When I got home i read the fine print on our Product Care Plan and discover a line which was not disclosed to us at the time of sale that supported the Managers stance. Irrespective of HP's support for the laptop to be declared DOA, Harvey Norman need only replace it with a $750 unit which will be substantially inferior in performance to the HP DV6. In summary I feel "cheated", not only over the legality of HN's position but more for the fact that we were "encouraged" to purchase the Product Care Plan (for an extra $139) on the basis that they would replace the unit no matter how minor the fault for a period of 36months fron date of purchase. Nothing could be further from the truth !, , , , we were duped and the extra cover paid is not worth the paper it was written on ... :(((((((

I am writing from Singapore to you as I am totally disappointed with your product quality and especially the after sales service in Singapore.I purchased a HP Envy Beat edition notebook last year and started using only in June 2011. Within about half a year, the notebook failed twice. The 2nd time was in Jan 2012, the motherboard failed. As it was the 2nd time, I am quite sure there's some kind of fault with the notebook and demanded for a one to one exchange since at that time its still under warranty and expiring on Feb 2012. My request was rejected and the engineer by the name Tan, assured us that after changing to a brand new motherboard, it should be fine and and assured us that we can look up for him if encounter any problem within a year. We therefore took his word for it hesitantly. Never did we expected the notebook to fail again within 4-5 months, in May 2012. And it was the motherboard again! We expected that HP Singapore will be more responsible to change it for us free. We made a complaint and one of the case manager, by the named of Uma.. who simply pissed us off. (By the way, the engineer Tan, we were told that he was no longer with the company and what he told us, was not recorded by HP.)We then wrote in to HP USA, and not surprisingly, it bounced back to HP Singapore and another representative by the name of Provi.., contacted us.It's a long story to go into detail what had went thru with the conversation with these 2 representative of HP Singapore.The main points that I wish to highlight is the insensitivity towards customer's feeling from the service staffs.Based on the number of times that the notebook was brought down to the service center within a short period of times, it enough evidence to show that it is a faulty one.And I don't think our request is so unreasonable. In fact, end of the day, we had compromised to paying 50% of the charges but requested to have a free extension of the motherboard that we gonna pay to 6 months instead of 4 months that HP Singapore had offered. However, again, we are rejected. Worst, we received an email by another party by the name of Chua.. from HP Singapore, that we are given 14 days to accept the quotation, otherwise we will be charged even though we intend not to service it. We have never encountered a notebook that breakdown so frequently within a short period in the past and you guys couldn't even able to assured us of your product quality by simply complied with a 6 months warranty, Is this to show that your product quality is so poor to this extend?When asked about the caused of the failure, yours guys told me "Don't Know!" "Its Electronics!" It's simply appalling to heard such words from a global branded company! Then my question is why should consumer choose HP than other brands? Why should consumer like me choose HP Envy Beat Edition rather than other HP lower range notebook? Your Case Managers repeated mentioned they tried their best to "help" me by giving the discount which pissed me off. I am not seeking for your "Help!". It is not the matter of money but principal. Even with the 50% discount, my wife and I don't feel good accepting it as we felt cheated. I am totally disappointed with HP, the trust in your product and not to say the horrible after sales service. And to highlight to you, both case managers spoke English with different accent, which I believe are foreigners, which I had a hard time figuring out what they trying to say most of the times.First it came the unsatisfactory service, then now came the threat that I had to made up my mind within 14 days whether to accept such offer. I wrote in to US, and bounced back to Singapore. I really don't know what the hell is going on with you people.
My notebook is still hanging at the service center Singapore and it seemed I have no choice to accept the bullish offer.
I think you can forget about your company's philosophy under "Customer Loyalty" which is to "TO provide the highest quality of equipments and Service".To savage the last piece of trust from me and other consumers, I hope that there's a certain reply especially from the CEO cos this letter suppose to direct to you. Hope you won't disappoint again.

In December of 2009, I bought a computer from HP for 700 dollars. A year later, just outside of it's warranty, the computer's motherboard up and died. After complaining to HP corporate, I received a reduced repair for roughly 170 dollars, and I was promised that the motherboard would be taken care of if it failed again.

Just recently, the motherboard failed again. In just under three years, my HP Pavilion desk top has eaten TWO motherboards. Two! Their customer relations then had the gall to tell me that there was no note that the motherboard would be taken care of, and they would only offer me a reduced cost repair for 200 dollars. In under three years, my HP Pavilion computer has required 370 dollars in repairs! Over half it's cost! I have never had the displeasure of such an unreliable product in all my life. Never buy HP, unless you love products with a penchant for failure.

My name is Stephanie King, I was formerly employed through a staffing company called ESP beginning 01/05/2012 . I was assigned on 3rd shift under Ms.Tonya Jones as my supervisor. Around the end of February or beginning of March there was a new supervisor hired on by the name of Chris Balyeat. At the very start Mr. Balyeat was very threatening and intimidating to people. He started off firing people to set a score for himself. Then he tried flirting with anyone that would have him, and if you didn't go along with him you were a target. How ever he has found one that will play his game with him and her name is Penny Bright. On Wed, 03 2012, when I returned to work my badge didn't work, my supervisor Tonya, nor no one from the contracting agency knew why. I found out Thur, 04 2012, that Mr. Balyeat had terminated my contract supposing for having an altercation with Ms Penny Bright.. I have several witnesses that know that's very much untrue, but because I was nothing but a contractor through a small staffing all it took was a suited up email to remove me from HP. I have never missed any days since my day of hire, I never was late and I had no problems with no-one. Mr. Balyeat male egotistical ways is very unprofessional and un- called for. I don't feel it was right for him to fire me for his own power trip to get even with my supervisor because he doesn't like her. He is always watching what she does and trying to fire anyone to get at her. It is very childish and uncalled for. How can he fire me for something I did not do and with the accusations against me, how can the other lady still be employed there. HP policy simply states that any one/ones that engage in any type of altercation should immediately be terminated. I did not get a memo that I was even having an issue with any one, so how could it be an altercation? Chris Balyeat and Penny Bright are having an affair and he discriminated against me to fire me for something I didn't do. At one point she said he sexually harassed her, nothing was said or done. If that was a false statement she should have been terminated for slander and falsification. Theree are people who are very uncomfortable working there because Chris is always looking for someone to devour. He doesn't care about peoples lively hood or career advancements, it's safe to say he doesn't care about HP assets because he never talks about positive contributions are ways to make nothing better. He is the wrong role model to be called a supervisor. He gained his position and don't know the quality of work he's suppose to maintain. I would like to have my situation investigated and all parties that's suppose to be involved. If no substantial evidence is proven then I'm asking for my contract to be reinstated and that Chris Balyet be investigated. I didn't do nothing wrong. You can contact my immediate supervisor Tonya Jones at [protected], Ms Goldie is a HP employee at: [protected], Ms Harriet at [protected] another HP employee. There are more but I don't have all the contact numbers. Just ask anyone on 3rd shift in m6 building about Chris Balyeat and you will get his report. None of these people could speak up and get my job back because he is a supervisor but it still doesn't make it right. He needs to be dealt with and investigated. Also Ms. Bright should be investigated as to why she wasn't fired when she supposedly had an altercation with me. You can contact me at [protected]

Dear HP,

You can keep the $100, 000+ of Hewlett Packard equipment I (and the companies I have purchased for) have spent with you over the last fifteen years. Though we’ve been together a long time, it has come time to part ways. I feel like I am ending a long romantic relationship. We’ve been through a lot together but I still have a lot of good buying years left.

You see, you’re just not the person I met fifteen years ago. Back then you were attentive and accommodating. When I had a problem you’d work with me, as a team, and we’d both be happy at the end. Now, however, it has really become all about you and I feel like as the years have progressed you have just taken one liberty after another with me and now this relationship has become all about what I can give; and what you can take from me.

There are a lot of youngsters out there who have expressed an interest in trying to make something meaningful together and truth be known, I’ve really started to listen to what they’re saying while my faith in you has just continued to dwindle. I find myself in a sad place as I know that tomorrow you will just go out and find someone else to fill the void while I will be trying hard not just to find somebody to take your place but someone who’s truly worth everything I have to give; something that will last a lifetime. Though it comes at some great personal pain to end this relationship to which I have become so accustomed, the promise of a new, happier life is with someone special is just too great an opportunity to pass up.

So this is farewell. I am looking forward to a life without data loss, cheap and faulty components, and your deaf ear and cold shoulder to cry on. I really do wish you the best in life and will always look back fondly on the good times we had early on in our relationship. All I hope is that at some point you will see that in the end…

It’s not me…it’s you.

Yours truly,

CW
[support case information removed for privacy] (backround below)

The past twelve months of my professional life have been characterized by continuous hardward failures, inadeduate support, and sub-standard products. It all began with a faulty RAID controller on a proliant server but in the end it is a $700 pavillion desktop that has me saying goodbye forever to Hewlett Packard.

In 15 years of being an IT buyer and a SERIOUS brand advocate for HP, I hve NEVER had this many problems with HP's products, support, and customer service. In twelve months I have experienced two major failures in my proliant servers, a bad hard drive in one laptop, the same issue in a netbook, and now a faulty SATA controller in a pavillion desktop. With each failure came the loss of priceless data and countless man hours worth of work.

For the first time in many years I had to call HP support today and I am appauled at what HP considers to be customer service these days. The inbound call center was located inIndiaand the support and escalation process with deplorable.

Now...I outsource to India as well and completely understand the economic benefit of $3/hr labor, however, are we really still learning that India and other countries are NOT the best place to centralize customer service operations?

My phone call began with Jeff (his assigned name I am sure) in regards to a disfunctional SATA controller installed on the Pegatron M2N78-LA montherboard. I was informed by Jeff that in order to disgnose (yes you read that right, DIAGNOSE!) the problem, I would have to pay $100 via credit card. I was less than enthusiastic about paying $100 to diagnose a what is obviously a hardware failure in the integrated SATA controller on the motherboard of this unit. Jeff informed me that my desktop computer was "Out of Warranty" and that he was unable to help without collecting th $100. I informed Jeff that I would not be forking over $100 so that he could tell me my SATA controller was bad. Jeff then basically told me I was SOL and without paying the fee, I wasn't going to make any progress with him. Jeff and I continued to go back and forth on the matter whilst he consistently reminded me "There is nothing free in this world" to which my response was "The computer wasnt free". After about 40 minutes of our back and forth banter about what I expect customer service to be and what HP is willing to provide "by policy", I asked to be escalated up in the process. Jeff informed me that his supervisor "Refused to speak to me" as it is against policy to do so under HP rules and guidelines. I fought Jeff for another twenty minutes about letting me speak to this Supervisor; who he named as "John" when Jeff figuratively threw up his hands and simply stopped responding to me. That's right, didn't hang up (because apparently that too is against HP policy) but instead, just let me talk to myself for ten minutes. At the end of those ten minutes Jeff's voice appears again and his only words are…

“Sir, I am transferring you to a supervisor now”.

I am placed on hold for just a moment and a new voice (self identified as Deeta) appears on the line. Deeta reiterates that because my computer is a few months out of warranty, I will have to provide the $100 necessary to diagnose my computer. I ask Deeta point blank…

“This computer is just over a year old and the on board SATA controller has gone bad. Is HP going to be willing to replace this component or am I going to be expected to pay for it?”.

Deeta’s response was this…

“If the on board SATA controller is bad, you will need to purchase a new motherboard at your own expense.”

So…For this $700 computer I need to pay $100 additional to have HP “Diagnose” the problem then another $300 for a new motherboard?

I don’t think so.

Hi,
I am writing regarding my hp pavilion that I purchased now 5 months ago.

This computer is now been sitting with service centre for the last 15 days and before that it was sitting with the centre for 10 days.

The first time my husband burnt his fingers as the computer had become very hot. Please note that I have 11 month old boy, and this is a serious safety issue. The repair center did something to it and returned it in 11 days

The problem was not resolved and now my computer also kept crashing. This time around the computer has been in the repair centre for the 15days.
I have spoken to you consumer relationship section and I have asked for a refund/replacement, I have not heard anything at all about it.
My husband has burnt his fingers and I have a photo which I will get legal advice on.
I also was without a computer for a month which is still under warranty as it is only five months old.
I was not contacted at all by hp call centre. The service centre did call me once, but has not contacted me since. I called them on 24/04/04 and was told that the centre was waiting for parts etc. Again please note that I have hardly ever used the computer and it is just five months old.
I also have photos of the crash that keeps happening
Hp does not have a complaints area!
Please see & ldquo;how to use your rights when a product or service isn't right”-link below for more information on consumer rights.
Chrome://ietab2/content/reloaded. Html?Url=http://www.Accc.Gov. Au/content/index. Phtml/itemid/1023612

If the resolution does not come through, I am going to seek assistance from australian competition and consumer commission and