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Helzberg Diamonds / engagement ring and two bands

Glendale, AZ, United States
I have been waiting for my wedding and engagement ring for five weeks now. I sent it in to be soldered and cleaned and they handed it back after two weeks with two diamonds missing. The response to that was oh yeah that happens!!! Now its been three weeks and they are saying its because their jeweler had a heart attack... What jewelry store does not have a back up to their jeweler!!! Gene the manager just laughed like a complete [censor] when I told him how completely inexcusable this service has been. He told me that my rings are with another helzberg jeweler and unfortunately there is no priority. But I was now getting superior quality service! This company is a complete disaster and a joke. Several diamonds have fallen from my ring. Their service is slow and now they just sit back with your belongings and act like its funny. Dont shop here save yourself the trouble.
Nov 17, 2017

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Helzberg Diamonds Logo Helzberg Diamonds
Customer Service
Overall Satisfaction Rating

45 Reviews
Capital One, P.O. Box 30258
Salt Lake City
United States - UT84130-0258
+1 800 435 9237
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