Helzberg Diamonds Shops

On May 29, 2022 I saw a secondhand Rolex that I fell in love with, they told me it was a 1998, Real Rolex the only thing that was aftermarket was the diamonds. It was a final sale. But Rolexes are supposed to last a lifetime even beyond right? It broke within four days. The company says that they’re willing to give me another watch it’s a secondhand how do they have a bunch of the secondhand watches on hand? Makes no sense which scared me. So I said no thank you I would much rather just have my money back and buy a brand new one so I don’t have to deal with this headache. I was then told no you cannot have your money back.