Hebeos / dress ordered and received
Hebeos is giving me issues processing a return. They are stating that I asked for a request after the dress was tailored. I originally asked for the dress to have sheer darkened and back covered. I emailed and stated to disregard the sheer. They emailed and asked to disregard the message. I said correct. Then I noticed want they sent which was my whole message. I sent email stating I still want the back covered. I wrote back on Jan 7 to confirm that I wanted the back covered after someone said we will make the dress as the picture on Jan 7. I told them on the same day no make it with back covered. Jan 8 I receive an email that dress is under tailoring. I wrote back on Jan 9 stating please make sure the back is covered. I want to confirm we have an understanding on that. Alice wrote we got that don't worry on Jan 10. I receive the dress and the back is not covered. I emailed to have dress returned to tailor as requested. Anne is stating that on Jan 7 I stated to ignore my note so they made the dress as pictured and when I sent an email that I wanted it covered, the dress was finished. I do not believe this to be true. On January 7 Alice said they will make dress as picture. I sent the email Jan 7 to cover the back. Received email that dress was still being tailored on Jan 8. (So how was the dress already completed if it was still being tailored?) I emailed back Jan 9 to cover the back. Jan 10 Alice state they got that don't worry. So from Alice's email I got an understanding that they received the request/email to cover the back and they did cover the back. I receive the dress and the back was not covered. I am requesting for the dress to be approved for return, Hebeos pay for the return and a partial refund for my time wasted going back and forth and not honoring my request when I sent the request to clarify my statement about want I wanted right after Alice said she will make dress as pictured I said no I don't want it as the picture on the same day. Below I have the emails showing the conversations. I apologize for the spaces. If you need me to send you the email separately please let me know.
Jan 4, 2019, 3:22 PM
I asked for the sheer to be darkened in my order. Please disregard.
Sun, Jan 6, 8:45 PM
:Please have back covered and can the sheer parts be covered also? Meaning no skin showing
So we just disregads this?
Sun, Jan 6, 9:38 PM
Mon, Jan 7, 2:43 AM
just not worry and we would make the back of the dress showing as the picture
Asia Camp 于2019年1月7日周一 上午10:38写道：
Jan 7, 2019, 2:00 PM
I need the back to be covered.
Jan 7, 2019, 2:02 PM
Do NOT do the back like the picture. The back MUST be COVERED
8:37 AM (59 minutes ago)
After I noticed you guys weren't understanding, I sent this immediately after she said she will make the dress like the picture. Doesn't sound like it was under tailoring at that time. Especially since I got a notice on Jan 8 the dress was under tailoring.
[protected]@hebeos.com via mail.sentservice.com
Tue, Jan 8, 8:14 AM
Dear Asia Camp,
Thanks for your kind support.
I am writing to inform you that your dress is still under tailoring now.
Since the dress is badly needed, we will put a priority on your order.
We are trying our best to deliver the dress to you on time.
If you''ve bought the non-apparel item, please ignore the message above. We will deliver your item ASAP.
So please do not worry, we will keep you updated0
Wed, Jan 9, 9:08 AM
That's good. Please make sure the back is covered. I want to confirm that we have an understanding on that.
Thu, Jan 10, 1:21 AM
we got that, just not worry
------------------ email history ------------------
From: Asia Camp([protected]@gmail.com)
To: Hebeos Service([protected]@hebeos.com)
Theme: Re: Your dress is still under tailoring
That's good. Please make sure the back is covered. I want to confirm that we have an understanding on that. On Tue, Jan 8, 2019, 8:14 AM [protected]@hebeos.com Dear Asia Camp, > Thanks for your kind support. > I am writing to inform you that your dress is still under tailoring now. > Since the dress is badly needed, we will put a priority on your order. > We are trying our best to deliver the dress to you on time. > --------------------------------- > If you''ve bought the non-apparel item, please ignore the message above. > We will deliver your item ASAP. > --------------------------------- > So please do not worry, we will keep you updated0 > Best wishes, > Jaly > >
Wed, Jan 23, 5:34 PM (16 hours ago)
You did not have an understanding on this. I asked for the back of the dress to be covered. It is not. It is opened. The dress needs to be returned
Wed, Jan 23, 8:48 PM (12 hours ago)
We are so sorry to hear that there is something wrong with your item. Would you mind to take some photos to show us the problem exactly ? After confirmation we will resolve this matter for you ASAP. Your cooperation would be much appreciated.
Looking forward to your reply.
Wed, Jan 23, 10:43 PM (10 hours ago)
The back is open. I do not want that. I requested for the back to be covered
Wed, Jan 23, 10:47 PM (10 hours ago)
I want the back covered like this. Not opened. Requested for it to be covered numerous times including on my order.
2:45 AM (6 hours ago)
Thank you for your pictures. Sorry to see that the dress is not same as you expected.
Sorry to tell you that you have sent a email to us on January 7th that you wanted to ignore the note.So we made the dress as picture.
But when you sent us a email that you wanted the back covered, our dress has finished.
Sorry for the inconvenience brought to you and beg your understanding.
Below is a link of emails exchanged.